Barchester Lucerne House Care Home

Chudleigh Road, Alphington, Exeter EX2 8TU
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9.0 57 Reviews
  • Barchester Lucerne House Care Home, Exeter
Barchester Lucerne House Care Home, a home rated outstanding again by CQC on 17th September 2019, makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere, encouraging independence and freedom of choice.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The standard is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Lucerne House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sally Coletti (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Barchester Lucerne House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,928

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Lucerne House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to come to the home at any time. If visiting after 8pm, please do contact the home and ensure someone is there to greet visitors.


  • Parking

  • Private car park for guests and visitors to the home.


Barchester Lucerne House Care Home Reviews (57)

Total of 57, showing 21-40
9.0

Barchester Lucerne House Care Home has a Review Score of 9.0 (9.008) out of 10, based on 11 reviews in the last 2 years. Over all time Barchester Lucerne House Care Home has 57 reviews.

Overall Experience

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Date Published

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Review from J T (Son of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Lucerne House needing extra dementia care and what turned out to be end of life care. It wasn't an easy time for him but the staff were exemplary.

Reply from sally coletti, General Manager at Barchester Lucerne House Care Home

Thank you for your comments, What an honour it was to care for him, we are very proud of the exceptional care we deliver to all residents regardless of need.


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Review from Debbie O (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Lucerne for 6 months until she died in June. The building itself is very nice, clean and bright. The room my mum was in was quite small. The care and nursing staff were great during a difficult Covid time with many individual staff very caring and patient. Obviously all overworked of
course but that was the same across all homes. The dementia unit was very well run. The reception staff was lovely and very welcoming. The activities staff were pleasant apart from one older lady who was very blunt and unsympathetic with patients. There were quite a few staff changes in the couple of months before my mum died which I think caused a few administrative problems - certainly, their finance systems could do with a review as there were errors that we had to deal with.

Reply from Sally Coletti, General Manager at Barchester Lucerne House Care Home

Thank you for your valuable feedback. We are very proud of the commitment and care shown by all our staff which makes Lucerne a wonderful home. We have addressed any issues raised and I want to apologise for the difficulties that you experienced with the administration and finance department, these issues have been escalated within Barchester.


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Review from Valerie P (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally happy with the standard of care at Lucerne House. Excellent facilities, lovely atmosphere, supportive and happy staff who couldn't do more to help. My dad was understandably reluctant to go into care, but agreed to try short-term convalescence after a minor op and liked it so much he asked
to stay. He's well looked after and staff have a full understanding of all his medical and dementia needs. In fact, when he had a medical need to be taken to hospital they acted swiftly, sent a carer with him, and kept me informed constantly. The manager is always happy to answer my concerns and I am able to do Skype calls as well as phone calls with Dad. He loves the food and is involved in activities, movie afternoons etc, but can choose to be alone when he wants to. I have seen other homes and can honestly say Barchester is the best.

Reply from Sally Coletti, Deputy Manager at Barchester Lucerne House Care Home

Thank you for your positive review of our lovely home and our staff.
I am very pleased that your father is so happy and how well he has adapted to being cared for, he definitely seems to be enjoying the variety of activities on offer, especially the boys club.
Here at Lucerne, we pride ourselves on a calm and friendly atmosphere and I am immensely proud of our fantastic and dedicated staff who are always cheerful and go that extra mile for our residents and their loved ones.


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Review from Elizabeth H (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can tell people that my mum received exceptional care within Lucerne and the staff were all very caring, including the reception and other staff within the unit.
Nothing was too much trouble and calls were dealt with care towards the resident and callers.
I recommend Lucerne because I do not think
we could have chosen a better place for mum to be cared for. The facilities are like a 5-star hotel and Mum had a lovely room looking onto the garden, which gave her peace at a time when she needed it.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for such a positive review on Lucerne House. I do agree that this home is outstanding in so many ways. Our main asset is the staff who are very caring and always go that extra mile to ensure the well being of our residents. Also one of our main aims is to support relatives and families who are all part of the Lucerne way of life.


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Review from Jacqueline H (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, the staff have become an extension of our family. They show Mum love, kindness and respect and a positivity and zest for life. This year has been so difficult and not being able to see Mum face to face during the main lockdown was very hard but the staff went out of their way to ensure
we had phone/video contact. We never were worried at any time about Mum's wellbeing, we knew she would be protected and well looked after.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for your positive review for Lucerne. We, as a Home, are very keen to promote engagement with families to be part of the care, involvement and the running of the home which leads to a much happier Home for staff and relatives.


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Review from Elizabeth F (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad took rather a lot of persuasion to leave his home and try a care home and initially agreed only to having a month respite care. However, within a week of living in Lucerne House, he was completely converted. His health and his outlook have improved immensely, he has more strength and more positivity.
We
would highly recommend Lucerne to anyone considering a care home.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

We have had several residents come to Lucerne for respite for a few weeks. Many have either stayed or come back at a later date to allow their carers some relief time. We offer so much here including a warm friendly environment with staff who really care and interact with residents - which in turn feels like a real family experience.


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Review from Nick M (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault Lucerne House. The care is outstanding, the staff are always welcoming and show my mum great love and kindness. My father was here too but died last year. Staff supported him and me with this challenging period. I will always remember the time and thoughtfulness they showed him.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Many thanks for your review. We are so very fortunate to have such dedicated staff who not only deliver great care to our residents, but also involve and keep family members up to date with how their loved ones are.


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Review from J F (Friend of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming! Resident is always happy and content. In several years of visiting, I have never heard any criticism of the staff or living accommodation!

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for such a positive review. We are so fortunate to have so many amazing staff who in these difficult times continue to perform and engage -always going that extra mile. They are a real credit to the Home and much appreciated by us all.


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Review from Saren I (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is without any doubt outstanding. Our biggest fear was to put our mum into a care home, but Lucerne are the most supportive, caring and professional organisation that we have come across in the care sector. From day one the compassion and understanding of family was exemplary and the
love and care our mum has received has been above and beyond by all staff involved with her care. It is clear that Lucerne have the best interests of the residents as number one, yet always supportive and empathetic towards the hard feelings that family goes through in this transition. A strong management team is evident with an exceptional Deputy Manager who is always available to assist with questions and communicates with family in the most caring and supportive way. Our mum is very well cared for and part of a fantastic care home that gives 100% in all aspects. We miss our mum dearly and the decision was not easy but we can be absolutely sure she is in the right place here at Lucerne.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for your response. We are extremely fortunate to have a strong meaningful management team here at Lucerne, together with such exceptional caring staff. We aim not only to support Residents to live their lives, as far as possible to the full, but also to support families who are really concerned about their loved ones going into a Care Home. Here we are all one big family.


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Review from Sarah M (Sister of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has received fantastic care in the few months he has been at Lucerne and has made great progress, mainly due to staff interaction and care. Myself and my sister would recommend highly Barchester Lucerne Care Centre and their staff. In fact, my brother is moving to a Barchester centre nearer
to us and hopefully, his great care will continue.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for your kind comments. I'm sure your brother will receive the excellent care he received with us in the Barchester Home he's moving to.


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Review from S L (Sister of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are excellent. They obviously do care and are so friendly, patient, happy and helpful. This applies equally to the catering and nursing staff. The ambience of the building is fresh and clean (most important - no urine smell!). Entertainment staff also work tirelessly to keep the residents
occupied. The food is wholesome and varied. Can't praise them highly enough.

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Review from S S (Wife of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had dementia and died recently. He had been cared for in the Shillingford unit at Lucerne House for over 3 years. I have visited 4 times a week during this time and all the staff, whatever role they fill, are approachable, helpful and friendly. It has been easy to discuss any aspect of his
care and they have supported me as well as caring for him. You are made to feel part of the Shillingford family and welcomed as such. Everyone with dementia presents different challenges, but the staff handle all these, often demanding, differences with professionalism, understanding and kindness. While at all times ensuring everyone’s safety and wellbeing. His death was very unexpected, but the care and love given to him and my family at this very difficult time was all you could wish for. The care at Lucerne House is outstanding with staff often going above and beyond what might be expected.

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Review from J H (Wife of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon release from hospital after a seizure, my husband, who had spent 5 months there, then went to Lucerne where he has his own room and opportunities to go outside where he uses a wheelchair, or to mix in with others in a lounge. He is happy to see his visitors and we have added other items to the
room and many photos.

Reply from Joanne Burchell, Deputy Manager at Barchester Lucerne House Care Home

On behalf of the Management team and all the staff at Lucerne House, we would like to thank you for your wonderful feedback. We are delighted that your husband has settled so well, our staff really engage with residents and their families and offer kindness and support.


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Review from Malcolm P (Son of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lucerne House for two years in which time her condition has gradually deteriorated as expected. The staff are so kind and treat residents with respect, they are caring and always cheerful even in the most challenging of circumstances which demonstrates how well trained and professional
the nurses and carers are. Nothing is too much trouble.
Family and visitors are always welcome and I have personally found communication channels always to be open in updating me on my mother's well being and changes in health; this is invaluable to me as I live away from Exeter and gives me peace of mind knowing she is being cared for and in safe hands.
A strong management team ensures Lucerne House runs smoothly and are to be applauded for their professionalism.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for your kind remarks and comments. We try to ensure the positive culture in the whole home is not only reflected towards our residents but also to families and visitors. There is an expectation that all our staff are well trained, kind, polite and courteous and enjoy working for the Home.


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Review from C S (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother resided at Lucerne House during the above period until her death. The level of care was excellent and was carried out with kindness and warmth. The atmosphere at the home was loving and peaceful. The activities team put such a lot of effort in to provide an interesting range and were very
encouraging to our mother. The last two days when we realised that our mother was soon to leave this world staff were fantastic treating mum with dignity and giving space to the family all the while dealing with her nursing needs and making her last hours comfortable.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for your kind comments - although we produce a weekly activity program for our residents, we also ask, and where possible respond, to any additional requests residents may have. Care staff respond with kindness and compassion to our residents and also to the feelings and thoughts of relatives.


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Review from L E (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Lucerne House four months ago at the age of ninety-eight with dementia. She has been treated so well in the specialist unit. There are plenty of staff and the day room is very pleasant with activities and entertainment to keep residents interested. The food is varied with a choice of
three hot meals a day and cups of tea whenever you want!

Reply from John Bayliss, Senior General Manager at Barchester Lucerne House Care Home

Thank you for your positive comments about the Home. Our low staff turnover shows how committed our staff are at Lucerne House. The ethos, culture and empathy shown by our staff to residents, relatives and visitors is something we are really proud of.


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Review from Lin B (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father's care at Lucerne House was exemplary.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you Lin for another very positive review. We make every effort to provide high-quality care to our residents. I believe our staff really engage with residents and their families and offer kindness and compassion.


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Review from S D (Wife of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, the nursing and caring staff are cheerful, professional and supportive of both my husband and myself. The other staff that I have met, be it housekeepers, laundry, kitchen or maintenance are similarly cheerful and polite. My only problem would be if my husband had, for any reason
to leave.
The manager has an "ever open door" and is never too busy to speak to relatives.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for your comments about the home and our staff. I believe we have fantastic, dedicated and really committed staff - always cheerful and happy to go that extra mile for our residents as well as for their relatives.


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Review from Christopher B (Son of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received exemplary care at all times during her 12 month period at Lucerne house. She was treated with dignity and respect, at all times. The staff I cannot express how caring respectful and nothing was ever too much trouble, very approachable and happy to spend time with any updates that
were needed. The last few days of my mother’s life the family were all made welcome to stay and accommodated us with refreshments. During our last days spending time in Lucerne House watching staff with residents I cannot express the exemplary care they gave and treated each individual to their needs. Myself and my family would like to say if anyone is looking for care for their loved ones then Lucerne House is exceptionally outstanding and first class. Myself and my family would like to say a huge thank you to you all as from the beginning of our journey to the end with our mother in your most capable hands you are all fantastic. Thank you

Reply from Joanne Burchell, Deputy Manager at Barchester Lucerne House Care Home

On behalf of Management and all the Staff at Lucerne House, I would like to thank you for your review, it is greatly appreciated. I have printed this review and I will personally thank the staff on the Unit.


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Review from J H (Wife of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Lucerne Care home has been one of extreme gratitude for the care of my husband, who has dementia. I cannot thank them enough for the kindness and understanding they give. I know from experience of looking after my husband for six and a half years and then became too hard for me to
cope. How hard this job must be. This home is full of smiles and laughter due to the fact they all work well together with love and understanding of these people with dementia. If you yourself are worried about anything, they are only too pleased to help you too. Just go and have a look.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for such a positive review. Staff who work in our Dementia Community are committed not only to be aware what Dementia means for Residents but also how it affects spouses, relatives and families. I will pass your comments on to the staff who I'm sure will appreciate them.


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Current Review Score: 9.0 (9.008)

Overview of Review Score

The Review Score of 9.0 (9.008) out of 10 for Barchester Lucerne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.508 for Barchester Lucerne House Care Home is calculated as follows: ( (93 Excellents x 5) + (18 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 128 Ratings = 4.508

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Barchester Lucerne House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 9 Positive Reviews ÷ 15 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (11)

Sally

Sally Coletti

Job Title: General Manager

Joined: 2020

Hello, my name is Sally and I am General Manager here at Lucerne House, I qualified as an RGN from Plymouth University. I am a passionate nurse with a wealth of experience which includes many years of experience in A and E departments and I was the team lead for a team of community nurses in Dorset.


I have a very active role in the lives of all residents ensuring patient-centred care is delivered by every member of staff to a high standard and within the Barchester values. In my time as a nurse, I have gained valuable experience and knowledge in caring for elderly and terminally ill patients, I believe that a holistic approach is crucial in providing gold-standard care for the individual and their families.


Making the decision to move your loved one into a nursing home can be a daunting experience. Still, I am here to help with that journey ensuring the decision to move is a positive one and I will alleviate those fears and anxieties by talking you through that transition. I will ensure that you or your loved ones are the most important at all times by listening and answering your questions. I regard myself as a competent and supportive nurse who empowers and motivates residents to live fulfilling life.


Grace

Grace Leeds

Job Title: Deputy Manager

Joined: 2023

Hello, my name is Grace and I am the Deputy Manager at Lucerne House.


I qualified in 2010 as a Registered General Nurse from Anglia Ruskin University in Essex. I previously worked in a Barchester Care Home for over a year, and I was very impressed with their values as a company. I moved to north London where I then worked in a busy NHS hospital, before progressing to management roles. I also worked as a Nurse Educator, and became a Specialist Nurse in spinal injuries. I moved to Devon in 2019, where I worked as a Specialist Nurse in Dermatology.


I really enjoy my life in beautiful Devon and hope to stay here for many years to come. I am so happy to have returned to a Barchester home, and the residents and staff at Lucerne are exceptional. I am very team orientated and I really enjoy the holistic approach Lucerne provides for their residents. I am passionate about providing a high standard of care and also in developing and supporting staff, ensuring they feel valued along the way.


Elena

Elena Constantinescu

Job Title: Administrator

Joined: 2020

My role at Lucerne House involves supporting the General Manager by maintaining and managing the financial, recruitment and general administration systems.


I started at Barchester in 2020, as a care assistant at Lucerne House. In 2021, I took on the role of administrator which I use my previous professional experience in finance, administration and accountancy.


I feel privileged to have secured my current role supporting the residents and families at Lucerne, and if you ever need anything, then my door is always open.


Lalaine

Lalaine Limos

Job Title: Head of Shillingford Unit

Joined: 2015

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home


Jessy

Jessy Matthews

Job Title: Head of Alphinbrook Unit

Joined: 2006

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me.


Chris

Chris Firth

Job Title: Head of Maintenance

Joined: 2021

Hello, my name is Chris, Head of Maintenance at Lucerne House.


I have been working for Barchester for two and a half years in my current role. Prior to joining Barchester, I was a self-employed plumber, for 15 years, serving my community in Leeds. I then moved to the Southwest, taking on a role in a local school for 10 years as their Maintenance person.


In my spare time, I enjoy working with computers and also sound engineering and music production


Darren

Darren Knockton

Job Title: Head Chef

Joined: 2021

Hello, my name is Darren, I have just joined the Barchester group and I am very excited to be the Head Chef at Lucerne House.


Having come from the luxury hospitality sector I intend to bring my skills and knowledge into the kitchen to produce nutritious, seasonal, fresh and delicious recipes for our residents. My team and I take great pride and passion in our work and believe this translates into the food we serve.


Marilyn

Marilyn Bibby

Job Title: Head Housekeeper

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job.


Alex

Alex Petersen

Job Title: Head of Activities

Joined: 2011

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.


In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.


My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know.


Peter

Peter Ajayi

Job Title: Physiotherapist

As the resident physiotherapist at Lucerne House, my priority is optimising their functional abilities, independence and quality of life.


At Lucerne, rehabilitation programmes are tailored specifically to the individual to ensure that they meet their goals.


I have vast experience and knowledge in rehabilitation, including postgraduate degree in Managing Complex Posture and a master’s degree in Rehabilitation.


Brenda

Brenda Hurford

Job Title: Resident Ambassador

Joined: 2016

Meet our Resident Ambassador at Lucerne House, Brenda Hurford. Brenda has been living at Lucerne since November 2016 and has since become co-chairwomen of our residents committee, a great person for other residents in the home to bring feedback and suggestions to regarding the living experience in the home. Brenda has a background in the care setting as a specialist inspector for the Care Quality Commission. In her role as ambassador Brenda will have input into the home newsletter, be involved with the interview process, be introduced to any prospective residents & relatives who may wish to ask what life is like at Lucerne and attend local community events and forums on behalf of the residents of Lucerne House.