Barchester Lucerne House Care Home

Chudleigh Road, Alphington, Exeter EX2 8TU
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9.0 57 Reviews
  • Barchester Lucerne House Care Home, Exeter
Barchester Lucerne House Care Home, a home rated outstanding again by CQC on 17th September 2019, makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere, encouraging independence and freedom of choice.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The standard is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Lucerne House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sally Coletti (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Barchester Lucerne House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,928

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Lucerne House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to come to the home at any time. If visiting after 8pm, please do contact the home and ensure someone is there to greet visitors.


  • Parking

  • Private car park for guests and visitors to the home.


Barchester Lucerne House Care Home Reviews (57)

Total of 57, showing 41-57
9.0

Barchester Lucerne House Care Home has a Review Score of 9.0 (9.008) out of 10, based on 11 reviews in the last 2 years. Over all time Barchester Lucerne House Care Home has 57 reviews.

Overall Experience

  • 50
  • 4
  • 1
  • 1
  • 1

Date Published

57
2
5
11
46

Review from R P (Husband of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent over 3 years at Lucerne Nursing Home suffering from Alzheimer's. During that time the love and care she received was wonderful. I visited her every day and was always given a lovely welcome. I cannot speak highly enough about the management and staff of this first class home. Sadly my
wife passed away on 1st November 2017.

Reply from John Bayliss, Senior General Manager at Barchester Lucerne House Care Home

Thank you for your positive response. We've enjoyed seeing you every day when you have visited your wife and spent time at the home, and you and your wife will be sorely missed by us all. We are committed to delivering the highest quality of care and are pleased to receive your feedback which we are delighted to share with our teams.


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Review from Neil F (Daughter of Resident) published on 15 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been looked after for over a year. Her care has been exemplary and the staff genuinely enthusiastic and caring. I can't speak highly enough.

Reply from John Bayliss, Senior General Manager at Barchester Lucerne House Care Home

Thank you for your comments about our Home. I really believe Lucerne to be one of the best Homes around because the staff are so engaging with all our residents. Families also need our support which outwardly shows by all who work here. We aim to make a positive difference to the lives of all those who live here.


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Review from E P (Mother of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter was admitted to Lucerne House Young Persons Wing, Alphington in November. It took some time for her to settle, a combination of ill health, Christmas and being away from home. During this time the staff were extremely kind and did all they could to make her feel that it was her home.
Visiting is unrestricted and I can bring the family pet in. The room and surroundings are clean and the choice of food is good. Excellent activities are offered during the week.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for this review. The Staff at Lucerne House I believe, are really second to none providing fantastic individual care to those who live here. The culture is one where we understand that we work in their Home and hence residents have choices in what they do.


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Review from P D (Mother of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lucerne House is a wonderful home. Always made to feel very welcome and the family are all very happy with the loving care and attention our loved one receives (he has a brain tumour), from all the nursing staff who are absolutely brilliant. Nothing is too much trouble.
All the family have found this
since he became a resident in December 2016.
We feel it has given our loved one dignity and the independence (until recently) and has made sure he had a good quality of life and is comfortable.
All the nursing staff, we know, are well aware of the effect a terminal illness has on the family and they are always there for you too if you need to talk or ask any questions.
As a family, it was the hardest, but the right decision we have had to make for our loved one, giving us peace of mind, knowing he is comfortable and well cared for.
We have nothing but high praises to sing for Lucerne House.

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Review from Jeremy S (Son of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old mother became a resident at Lucerne House for the last 3 months of her life. She suffered from dementia and had distressing periods of mental confusion. From the beginning, the staff treated my mother with infinite patience and understanding. They comforted her and gave her back some
dignity. Her room was light and airy and always clean. All the facilities were of a high standard. Each time I visited my mother, a friendly member of staff made me a cup of tea - and showed concern for me, as well as my mother. The nurses in charge were very professional and approachable - they kept me well informed of my mother's medical condition at all times. All the staff at Lucerne House - carers and administrators - were excellent. I shall always appreciate the exemplary care they gave to my mother.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for this review. We have really fantastic pro-active staff in Lucerne House who care passionately for those in their care. A continuous program of development ensures we keep up to date with any new initiatives. Only yesterday our dementia unit was accredited with the 10-60-6 dementia program.


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Review from S H (Sister of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Lucerne House for a short while. Her care that she received from all of the staff was excellent, very caring, jolly and professional. The home was lovely, friendly and very homely.
I only wish she had longer with them all.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for this review. The ethos and culture at Lucerne is one of compassion and kindness to everyone who resides there as well as to those who work in the home. The feeling in the home is one of a family environment where everyone is looked upon in a caring way.


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Review from Sue B (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident at Lucerne House for almost a year until he passed away in August. From the moment he arrived, he was cared for with such kindness, tenderness and dignity. Dad's nursing needs were very high yet everyone made time to chat with him and to enable him to join activities as much as possible.
There was always a friendly smile. Family and friends were equally welcomed at all times and although it was so sad when he passed away we were so happy he could spend his final days in such a caring, wonderful home. Thank you, everyone!

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for you kind comments. We are very fortunate here at Lucerne to have amazing staff who really care for those they look after. Nothing is too much trouble and this is embedded in the ethos of the home.


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Review from W M (Wife of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and welcoming. They have been very caring looking after my husband through a recent bout of illness and have looked after him as a member of the family.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

We appreciate your comments which I'll pass on to our staff. We do believe Lucerne has a family orientated environment where support is given to relatives and residents alike at often very difficult times


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Review from Sue C (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away at Lucerne House after living there happily for over a year, The support, care and friendship which she and our family received has been amazing. The staff managed mums complex and often challenging needs with expertise, fun and kindness. It truly felt like her home, surrounded
by people who cared about her, liked her, laughed with her, were sensitive to her individual needs, he likes and dislikes and brought our her love of singing. We got a sense that everybody's role is equally regarded and valued and specialist dementia training for staff is a priority. Mum looked forward to her meals and always ate well. Her clothes were looked after and carefully chosen and activities were thoughtful and fun, including external musicians such as a harp player. I will miss being part of such a caring and fun place.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for comments. Our ethos and culture at Lucerne is to have compassionate understanding staff who really connect with our residents and help them enjoy as far as is possible their time in the home.


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Review from F Y (Wife of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was wonderfully cared for at Lucerne, I will always be grateful to every single member of staff for the overwhelming kindness shown to him and to my family as we faced the declining health of a very much loved husband and dad. Nothing was too much trouble. There was a smile and cheery word
from everyone and great sensitivity.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

Thank you for your comments - I will pass these on to the staff who always appreciate the positives said about their work by relatives. We have a great team here at Lucerne who not only work with compassion towards our residents but also help each other when the need arises.


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Review from Patsy T (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Lucerne in late February. He was covered in cuts and bruises from his last home. He had lost so much weight and was quite frankly a mess. Since being at Lucerne, he is a changed man. The staff here are so caring and attentive. They have responded totally to my Dad's needs and the best
bit is he has no new cuts, has not fallen and is putting on weight. He is signing again, is alert and happy. Thank you Lucerne.

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Review from Maureen W (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 16 months. During that time, she has been treated with care, kindness and dignity. The staff are always professional, patient, friendly and I always feel she is safe and her needs are met.

Reply from John Bayliss, General manager at Barchester Lucerne House Care Home

Thank you - Our continuous training and development of staff have embedded a culture within the home that puts our Residents at the heart of what we do. They care immensely for the residents they support.


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Review from David C (Husband of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is suffering from dementia and was a resident at Lucerne House Care Centre for over three years.
I estimate that I visited her over 600 times she hardly ever spoke and rarely smiled and I frequently left her feeling heart broken with tears in my eyes. The manager and staff were understanding
and helpful throughout.

Reply from John Bayliss, General Manager at Barchester Lucerne House Care Home

We support not only our Residents but where we can families as well. Dementia is such a heartbreaking disease which impacts on so many people in many different ways. Our staff are very pro-active in looking at the issues and concerns affecting Residents and their families and dealing with them with empathy.


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Review from Richard E (Son of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Believe me when I am looking for a place to look after my mum I am watching for any crack or failing in the service. I can honestly tell you that Lucerne House Care Centre has been fantastic from the first greeting to yesterday, from management to care assistant to cleaners, all smile and say hello
each time and nothing is too much trouble for them. I have watched them with other people's family residents and you couldn't wish them to be anywhere else. FIGHT to get your relative here, it is worth it!!

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Review from John C (Husband of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear wife has been a resident in "Shillingford Unit" of Lucerne House for just over 3 years now. I myself having cared for her at home from 2007 to 2013 and I would say with "Excellent" help from both Dr's who gave really good guidance from written reports on our visits to him and our own doctor.
Lucerne House again "Excellent advice". In April 2013 was assessed as "critical" and I just had to give in for her to go into care. I could not wish for her to be at anywhere other than Lucerne House where everyone is always ready to speak to you, answer any questions, help in any way over the 3 years (except for one length of time) when everyone seemed to behaving (about 6 mnths) just prior to the manager coming. It has got better and better even better than before. Well done again to everyone a great team and a great captain. Nobody ever seems to have a bad day. Always a smile on their face. I do not feel you can ever achieve excellent in many ways when dealing with Alzheimer's but in the case of the 3 boxes that is just so.

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Review from Sally L (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly and cheerful. Always make you feel welcome when you visit your relative. Always come and say hello when passing and fill you in on your loved one.

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Review from Maggie B (Wife of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Lucerne House in the dementia wing for 5 months until he died. He was treated with dignity throughout. The staff always showed loving kindness to him and other residents. There is a culture of respect, kindness and good humour that is displayed by all staff. During my husband's final
end of life care he, and I, were treated really well. He could not have been cared for any better in a hospice. I am so pleased he was able to spend his final months of his life at Lucerne and didn't have to die in hospital.

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Current Review Score: 9.0 (9.008)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.0 (9.008) out of 10 for Barchester Lucerne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.508 for Barchester Lucerne House Care Home is calculated as follows: ( (93 Excellents x 5) + (18 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 128 Ratings = 4.508

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Barchester Lucerne House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 9 Positive Reviews ÷ 15 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (11)

Sally

Sally Coletti

Job Title: General Manager

Joined: 2020

Hello, my name is Sally and I am General Manager here at Lucerne House, I qualified as an RGN from Plymouth University. I am a passionate nurse with a wealth of experience which includes many years of experience in A and E departments and I was the team lead for a team of community nurses in Dorset.


I have a very active role in the lives of all residents ensuring patient-centred care is delivered by every member of staff to a high standard and within the Barchester values. In my time as a nurse, I have gained valuable experience and knowledge in caring for elderly and terminally ill patients, I believe that a holistic approach is crucial in providing gold-standard care for the individual and their families.


Making the decision to move your loved one into a nursing home can be a daunting experience. Still, I am here to help with that journey ensuring the decision to move is a positive one and I will alleviate those fears and anxieties by talking you through that transition. I will ensure that you or your loved ones are the most important at all times by listening and answering your questions. I regard myself as a competent and supportive nurse who empowers and motivates residents to live fulfilling life.


Grace

Grace Leeds

Job Title: Deputy Manager

Joined: 2023

Hello, my name is Grace and I am the Deputy Manager at Lucerne House.


I qualified in 2010 as a Registered General Nurse from Anglia Ruskin University in Essex. I previously worked in a Barchester Care Home for over a year, and I was very impressed with their values as a company. I moved to north London where I then worked in a busy NHS hospital, before progressing to management roles. I also worked as a Nurse Educator, and became a Specialist Nurse in spinal injuries. I moved to Devon in 2019, where I worked as a Specialist Nurse in Dermatology.


I really enjoy my life in beautiful Devon and hope to stay here for many years to come. I am so happy to have returned to a Barchester home, and the residents and staff at Lucerne are exceptional. I am very team orientated and I really enjoy the holistic approach Lucerne provides for their residents. I am passionate about providing a high standard of care and also in developing and supporting staff, ensuring they feel valued along the way.


Elena

Elena Constantinescu

Job Title: Administrator

Joined: 2020

My role at Lucerne House involves supporting the General Manager by maintaining and managing the financial, recruitment and general administration systems.


I started at Barchester in 2020, as a care assistant at Lucerne House. In 2021, I took on the role of administrator which I use my previous professional experience in finance, administration and accountancy.


I feel privileged to have secured my current role supporting the residents and families at Lucerne, and if you ever need anything, then my door is always open.


Lalaine

Lalaine Limos

Job Title: Head of Shillingford Unit

Joined: 2015

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home


Jessy

Jessy Matthews

Job Title: Head of Alphinbrook Unit

Joined: 2006

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me.


Chris

Chris Firth

Job Title: Head of Maintenance

Joined: 2021

Hello, my name is Chris, Head of Maintenance at Lucerne House.


I have been working for Barchester for two and a half years in my current role. Prior to joining Barchester, I was a self-employed plumber, for 15 years, serving my community in Leeds. I then moved to the Southwest, taking on a role in a local school for 10 years as their Maintenance person.


In my spare time, I enjoy working with computers and also sound engineering and music production


Darren

Darren Knockton

Job Title: Head Chef

Joined: 2021

Hello, my name is Darren, I have just joined the Barchester group and I am very excited to be the Head Chef at Lucerne House.


Having come from the luxury hospitality sector I intend to bring my skills and knowledge into the kitchen to produce nutritious, seasonal, fresh and delicious recipes for our residents. My team and I take great pride and passion in our work and believe this translates into the food we serve.


Marilyn

Marilyn Bibby

Job Title: Head Housekeeper

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job.


Alex

Alex Petersen

Job Title: Head of Activities

Joined: 2011

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.


In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.


My goal is to ensure that every person living at Lucerne House feels confident enough to make independent decisions and that each of them have a robust choice of activities and interests to engage with. I am always open to suggestions, so if you do have any, please do not hesitate to let me know.


Peter

Peter Ajayi

Job Title: Physiotherapist

As the resident physiotherapist at Lucerne House, my priority is optimising their functional abilities, independence and quality of life.


At Lucerne, rehabilitation programmes are tailored specifically to the individual to ensure that they meet their goals.


I have vast experience and knowledge in rehabilitation, including postgraduate degree in Managing Complex Posture and a master’s degree in Rehabilitation.


Brenda

Brenda Hurford

Job Title: Resident Ambassador

Joined: 2016

Meet our Resident Ambassador at Lucerne House, Brenda Hurford. Brenda has been living at Lucerne since November 2016 and has since become co-chairwomen of our residents committee, a great person for other residents in the home to bring feedback and suggestions to regarding the living experience in the home. Brenda has a background in the care setting as a specialist inspector for the Care Quality Commission. In her role as ambassador Brenda will have input into the home newsletter, be involved with the interview process, be introduced to any prospective residents & relatives who may wish to ask what life is like at Lucerne and attend local community events and forums on behalf of the residents of Lucerne House.