Culm Valley Care Centre

10 Gravel Walk, Cullompton EX15 1DA
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9.3 15 Reviews
  • Culm Valley Care Centre, Cullompton
Culm Valley Care Centre, in Devon, has a philosophy of individual care, situated in pleasant surroundings and committed to privacy and dignity alongside professional care.

Health and security are top of care workers' objectives, as they aim to give residents and their loved ones peace of mind, while allowing for active lifestyle and diet.

The team are experienced in a wide range of nursing and personalised care and some companion rooms are also available.

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Care Provided by Culm Valley Care Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carole Bright (Home Manager)
  • Admission Criteria
    • NHS, PRIVATE, RESPITE
    • Ages 50+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Culm Valley Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Nursing Care £1,300 – £2,000
    • RESPITE Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Nursing Care £1,300 – £2,000
  • (these prices are only a guideline, please contact Culm Valley Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • When visiting, the home are currently operating with all precautions to keep everyone safe, face masks must be worn in the building at all times. Please report to Reception (open Monday to Friday 9.30 - 17.00) and complete the forms as directed. If reception is not open please use the 'black' back door to the rear of the building and use the bell to get someone's attention, please keep in mind that residents come first, so apologies for any delay in answering.


  • Parking

  • Please park at the reception area down the slight slope, the car park at the rear is for staff only.
    (The home accept at times people's needs mean parking in the staff areas, but this is discouraged)


Culm Valley Care Centre Reviews (15)

9.3

Culm Valley Care Centre has a Review Score of 9.3 (9.254) out of 10, based on 8 reviews in the last 2 years. Over all time Culm Valley Care Centre has 15 reviews.

Overall Experience

  • 10
  • 1
  • 2
  • 1
  • 1

Date Published

15
3
4
8
7

Review from Mark H (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Culm Valley from the RD&E Hospital on January 14th, 2025, for palliative care. She lived for a further month or so. During that time, I was extremely impressed by the high quality of support and level of nursing care. My mum was made very comfortable, and died peacefully
on February 21st. The staff were always courteous and considerate to me and my wife, and mum was always treated with the highest of regard and respect. She was never made to do anything she didn't want to. As an aside, the food looked good - certainly a step or two up from the hospital.
So, if you have a relative that is coming to end of life and it's important to you that they pass in comfort with care, support and dignity, I would recommend that you consider the Culm Valley Care Centre in Cullompton. Five star all round.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your kind words, we are pleased your Mother was always comfortable here. It was a privilege to be able to look after her at the end of her life and support to you through the process.


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Review from Rosemary G (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just celebrated her 100th birthday and loves to watch snooker. Because of her complex needs, she is now bedridden and was unable to watch the tv. One phone call to a staff member at Culm Valley and mums room was rearranged to facilitate mum being able to watch tv again. Many thanks.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

So glad we could improve her quality of life in such a simple way.


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Review from M R (Brother of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Culm Valley Care Centre for the attention and care you provide my brother. I rest in the knowledge that he is being very well looked after. Staff are attentive to his needs, he is checked regularly and treated with respect together with some delightful senses of humour!
There are always all sorts of interesting posters and leaflets of activities and lovely items for sale in the main entrance hall and always a cheerful welcome whenever I visit together with an atmosphere of calm and quiet efficiency. Thank you.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your feedback, we are always here to support families as well as residents.


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Review from Matt B (Son of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted here on a Pathway 2 discharge from the Hospital following a fall at home where she had pelvic and spinal fractures. She was unable to weight bear for the first 6 weeks (4 weeks at home 2 weeks in the hospital) and therefore stayed for a total of 10 weeks, during this time it was clearly
evident that it was an extremely well-run home. The admin staff is really friendly and this makes for an excellent first impression. The nursing and care staff are extremely warm, caring, and totally person-centred. I was completely reassured that my Mum was safe and her needs were more than being met. Mum, a retired Nurse was very impressed with the care and communication from the nursing and care team.
I am a senior Nurse in the NHS and give high praise indeed to Culm Valley Care Centre.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your feedback, which has been shared with our staff team.


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Review from Maryjoice B (Friend of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's grandma stayed in the home and she has nothing but praise for the caring team, excellent food and social activities which she enjoyed. We have been blown away by the care and attention given by the wonderful, empathetic and highly skilled team.
She feels safe and secure here, which has
helped towards her well-being just as important as the medical interventions. We too are grateful to the team and management for the security that she is safe and also values the quality of communication the staff have with us.
Thank you and we wouldn't hesitate to recommend the home to others. Everything is handled with respect, kindness and care.

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Review from Francine F (Next of Kin) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful experience at Culm Valley Care Centre during my visit last week. The staff and management were incredibly friendly and welcoming. It's truly heart warming to see how accommodating they are to both residents and visitors, even though they're busy taking care of everyone. Their genuine
care and dedication shine through, making it such a lovely place.

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Review from David Y (Son of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Culm Valley Care Centre is an incredible care home set in its own grounds next to St Andrew's church. What makes this such an amazing place for both residents and visitors is the truly fantastic staff - everyone is so friendly, professional, caring and welcoming. Both residents and their family and
friends are made to feel very special here, and I really feel as if we are all part of a wonderful family. One other point to mention - the meals are all exceptional, thanks to two fantastic cooks!

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Review from J S (Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and caring staff, they take great care of me. I would recommend this place to anyone. The food is nice, they are very, very good.

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Review from Kate H (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Found the whole experience from start to finish distressing. I would not recommend this facility to anyone who would wish for a loved one to be treated with care and dignity. Ambulance crew so disgusted they have put in their own safeguarding complaint.
We are professionals who have over the years
worked in care settings and with the elderly and vulnerable. The working practices of this home are poor verging on dangerous. We have raised complaints and involved adult social care who agreed that our requests, observations and concerns were all valid. In despite of this, no real improvements have been seen. Every visit normally resulted in some form of conflict, just to make sure our loved one was being treated with dignity and respect. The policies and procedures are a farce, that's if any exist at all - still waiting on copies of some they have quoted to account for poor care practices. Our loved one fell five times during his stay - he was on the commode for well over 45 minutes on one occasion.

Reply from Nic Ciobanu, Operations Manager at Culm Valley Care Centre

Dear Kate,


I am sorry to hear about your negative experience at our care home. We take all complaints seriously and are committed to providing the highest quality care to all of our residents.


I apologize for any distress or frustration you and your loved one experienced while they were in our care. We take responsibility for any failures in providing the care and dignity that our residents deserve, and we are committed to making improvements.


I would like to assure you that we have taken steps to address the issues you have raised, including involving adult social care and reviewing our policies and procedures. We have also implemented additional training for our staff to ensure that they are able to provide the best possible care to all of our residents.


Please do not hesitate to contact me directly if you have any further concerns or if there is anything else we can do to address your issues.


Sincerely,
Nic Ciobanu


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Review from H P (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food is very poor and is in need of improvement. Quite often it's so poor my mum doesn't eat.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your feedback, we have spoken to your mother and she has no complaints. Regarding her dietary preferences, she says she has always disliked food everywhere. We have noted the few things she likes at present and informed our kitchen. We regularly review our menus, using resident surveys/feedback to adapt them.
Activities are provided 5 days a week in the lounge, we are actively recruiting for our activities coordinator role, which will again encompass the whole home. In the interim, a carer is providing a few hours a week in rooms.


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Review from Nigel G (Civil Partner of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the idea of respite care was suggested I was against it. My partner has had 5 weeks in the centre and has been happy and thriving throughout. His carers have been amazing and done everything for him that was a struggle for me. Had it not been for the fact that we needed a permanent placement closer
to our home I would have been happy for him to have stayed.

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Review from S E (Daughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I were back in the UK from Canada for a family visit at the end of May/June.
We visited my mum several times at Culm Valley Care Centre (it was lovely to put faces to all the staff we had spoken with so many times).
All the staff were very helpful and busy! My mum is being well looked
after in spite of challenges with her mobility, mental state and struggles with being able to chew and swallow.
Overall, I felt that Mum’s needs were being met.

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Review from Julie A (Daughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like my mum is well looked after and catered for. The staff are brilliant with Mum and I have peace of mind she is happy. I think the food choices are also good and Mum seems very happy with it.

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Review from L H (Son of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Not being there in the home 24/7 I think it is reasonable to say it offers a satisfactory service.
From what I hear, the food could be a little more exciting.
Again, from what I hear, the foreign staff could have a better command of English in order to understand our humour which some residents like
to share but is lost in translation and understanding.
Other than that, as I said before, the home is satisfactory.

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Review from Michael W (Son of Resident) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

First of all, I must commend all staff for their support during the COVID pandemic, which was and has been a very difficult time. Given the procedures put in place by visitors attending the site, I was very surprised at the number of outbreaks experienced by the centre as this was a major threat to
all residents. Visiting - I don't live locally and I was unable to visit during weekends, due to these being end-of-life visits only. I would like the option to visit at a weekend and hope that this can be accommodated in the future.
Since my mother was admitted, I have had no communication that relates to her current care and support nor any discussion with the care centre team about her middle to long-term care needs. It would be very helpful if someone could take 5-10 minutes to update direct visiting family members when they arrive to see loved ones.
There are times when my mum talks about the TV in her room being put on in the early hours of the morning, which she has reported!

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your review, we are grateful for your feedback.
We are open for visitors in line with government guidelines however, if the home is experiencing an outbreak the rules on visiting change.


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Current Review Score: 9.3 (9.254)

Overview of Review Score

The Review Score of 9.3 (9.254) out of 10 for Culm Valley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Culm Valley Care Centre is calculated as follows: ( (78 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.435 Points relating to the number of positive Reviews for Culm Valley Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 8 Positive Reviews ÷ 12.6 = 0.635

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

No image found

Ann

Job Title: Manager

Joined: 2012

Ann has managed culm valley for a number of years,
working as a nurse for years before, she has plenty of knowledge and experience about how the care industry has changed, and what is needed to keep the values of the residents at the heart of what we do.


Frequently Asked Questions about Culm Valley Care Centre

What types of Care is Culm Valley Care Centre registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Culm Valley Care Centre provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Culm Valley Care Centre have?

There are 61 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Culm Valley Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Culm Valley Care Centre to the centre of Cullompton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.