Hart Care Residential Care Home

Old Crapstone Road, Yelverton PL20 6BT
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9.7 69 Reviews
  • Hart Care Residential Care Home, Yelverton
Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.

They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice and dignity are maintained.

They monitor care delivery, to check that it improves on an on-going basis. They recruit staff who buy into Hart Care's culture and who genuinely care for their residents.

The activities program is varied and allows residents to participate in a range of fun exercises, thereby helping to keep them interested and engaged. For residents who like being outside, they have a large, enclosed garden and are located within Dartmoor National Park.

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Care Provided by Hart Care Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Hart Care Ltd
  • Person in charge
  • Kelly Inglis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (46)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Hart Care Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £875
    • Self-Funded Residential Dementia Care from £900
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950

  • Fees start from £875 per week. Please call our Registered Manager who will be able to confirm exact weekly fee based on the needs requirements of the potential resident.
  • (these prices are only a guideline, please contact Hart Care Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of available parking spaces on-site.


Hart Care Residential Care Home Reviews (69)

Total of 69, showing 1-20
9.7

Hart Care Residential Care Home has a Review Score of 9.7 (9.657) out of 10, based on 10 reviews in the last 2 years. Over all time Hart Care Residential Care Home has 69 reviews.

Overall Experience

  • 51
  • 16
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Date Published

69
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Review from Jo T (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Hart Care Residential Care Home for approx 5 months and can not speak any higher about the staff, management and the care he receives.
I always get a warm welcome when I visit and he really enjoys the activities and meals.
I can thoroughly recommend Hart Care as I have seen the
difference in my dad since coming from another care home.

Reply from Kelly Inglis, Manager at Hart Care Residential Care Home

Thank you so much for your kind words, I will pass on your thanks to the team. We are so happy that Dad has settled in so well, it is a pleasure to have him here!


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Review from C D (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Hart Care Residential Care Home for creating a wonderful, fun, and caring environment on Christmas day. I spent several hours with my father at the care home and I felt totally included in the festivities, I saw first hand, the attention to detail and the genuine warmth
and care provided on this special day, which is an emotional time of year for families. My Dad had a wonderful day and this was largely down to the team at Hart Care. Many thanks.

Reply from Kelly Inglis, Manager at Hart Care Residential Care Home

We always enjoy it when we can have families in to join us, especially when it is a special occasion like Christmas or Birthdays so to hear this is just wonderful, thank you so much for sharing your experience!


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Review from C L (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience up to this point has been absolutely superb. From the manager's initial home visit to every kind word spoken to my mum to the cleanliness of the areas and the respectful consideration of the staff and management. I have the utmost admiration for everyone involved in the day-to-day
running of the care home and I know that this is the happiest I have seen my mum, who has been suffering from dementia, in several years. Thank you.

Reply from Kelly Inglis, Manager at Hart Care Residential Care Home

Thank you so much for your kind words, I will pass on your lovely feedback to the team! We are very lucky to have Mum staying here with us and glad that she has settled in well and is so happy here at Hart Care.


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Review from M L (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to personal reasons, we put mum in Hart Care Home. This was the best thing we have done. She is treated so well that the staff can't do enough for mum or for us. The home doesn't feel clinical but a home with comfort. The team are just amazing.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you so much for your lovely review and are really pleased your mum has settled in so well at Hart Care Residential Home. We are always looking to make improvements so it is great to get such positive feedback.


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Review from M W (Son of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no problem with the care home my Mother is in. It's very clean, the staff is very helpful. Always a pleasure to help in any way, they even go out of their way to help.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you for taking the time to leave a review for our care home. We are pleased your mother has settled in well and getting the support and help she needs.


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Review from R W (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff - of whatever grade - are caring and informal and friendly but also professional when necessary. The home went to a lot of trouble over Christmas with decorations, activities and presents for residents.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you so much for taking the time to leave a review. We appreciate your feedback as this helps us to make improvements to the care home.
We are always looking to improve the experience for our residents.


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Review from D P (Respite Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Hart Care following an operation on my knee/leg as I needed further care. The staff were all friendly and careful and made me feel at home. The help and encouragement I had to help me walk again was really good. The food was excellent. I was sorry it was time to go home.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you so much for the lovely review; we are really pleased that you enjoyed your stay with us and that you were happy with the service and care from Hart Care.
We continue to look to make improvements, and it is very satisfying to get such a nice review.


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Review from S F (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Hart Care for eight weeks approx. In all that time my mum received a high standard of care from all the staff who treated her with kindness and dignity. My mum being a farmer's wife liked plenty of fresh air so being able to go into the garden was really important to her and
when a room became available they kindly moved her so she could access the garden. All the staff were very welcoming.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you for taking the time and for your lovely review. We are really pleased you and your mum were happy with the service and standard of our care home.
Kind regards.


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Review from Norma M (Respite Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hart Care Residential Care Home is set in beautiful grounds. The staff are wonderful, kind, cheerful and helpful. I have a small dog and everyone has made her stay a wonderful holiday. In fact, she probably would like to stay here full-time.
The food is very good and tailored to my diet.
Altogether
a very enjoyable stay, nothing was too much trouble and it felt more like a hotel stay with friends. This must come from the management.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Dear Norma


Thanks for your lovely review. We are really pleased you and your dog enjoyed your stay with us at Hart Care and everything was to your liking.


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Review from Carol J (Wife of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring and all efforts to make my husband feel welcome. Introduced to the friendly staff, cup of tea provided and questions invited from the staff. His clothes, toiletries were out in drawers for him. The manager came to see all ways well and have a welcoming talk with him and us (my daughters
and self). He was told my daughter could bring the beloved family dog to see him which really pleased him. We visited for a few days and were delighted that he seemed happy and settled and indeed has remained so so far.

Reply from Sara Maynard, manager at Hart Care Residential Care Home

Dear Carol
Thank you for your review, we are delighted that your husband is happy and settled in his new home.


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Review from Tina W (Wife of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have looked after my husband with excellent care and attention, lovely staff and very friendly.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Dear Tina


Thank you very much for your lovely review and for taking the time to post this. We are really pleased that you and your husband are happy with the service we provide.


Kind regards Steve Hart


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Review from Lynne W (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Hart Care Residential Home as a temporary respite following a fall and broken hip and elbow.
The staff are amazing, caring and kind. The home itself is spotlessly clean and fresh! The food is first class and my Dad enjoys every meal. There is often music or coffee mornings and a new
activities coordinator has just joined to this will mean more events.
I highly recommend Hart Care and my dad is content, well looked after and happily settled.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you very much for your lovely review. We are so pleased that your dad felt comfortable and enjoyed his stay with us at Hart Care.


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Review from Nigel W (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been here since August, and is now a permanent resident.
He is very comfortable and settled here. He is cared for and very well looked after. This is a significant comfort to us. The home is clean, comfortable and constantly being improved.
All of the staff are amazing! Polite
and friendly, an exceptional location.
Will definitely recommend.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you very much for leaving such a lovely review. It is good news to hear that your father-in-law has settled in so well.


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Review from K W (Granddaughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, nothing is too much trouble. The home is spotless and has lovely atmosphere. The location is idyllic, right in the middle of Dartmoor. My grandad is very comfortable and well cared for.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you for taking the time to send in your review. We are so pleased that you and your grandad are happy with everything at the care home.


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Review from N H (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Firstly the staff from the top of the ladder right down to the carers, cooks, laundry etc. Nothing was too much trouble for the care they gave my father for the few weeks he was in their care, kind, friendly staff.
The only thing I would say is some rooms are a little tired, need a freshen up with
a lick of paint etc.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you very much for your kind review, this is very much appreciated and will help to keep us improving the care home.
We are currently refurbishing the rooms around the care home including communal areas as well as the residents' bedrooms.


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Review from K M (Resident) assisted by family/friend published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly, and good food. Lovely view from my room.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you so much for taking the time to fill in the review and we appreciate your kind words.
This also helps us to make improvements around the care home.


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Review from Lucas M (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is really happy at Hart Care and have seen a bit of improvement since he has moved from another care home around 4 months ago.
He receives great care from the care workers and I can see how hard they work when I come to visit the care home.
He has a lovely room overlooking the National Park
which gives him a real lift most days.

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Review from Joanne T (Friend of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend at the care home on numerous occasions over the last 6 months and found staff very helpful and friendly, with a great service and I could see how well cared for the residents were treated. I also experienced the warmth within the home and the lovely food they were given, with lots
of choice.

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Review from Julie G (Daughter of Resident) published on 27 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I first visited Hart Care Residential Care Home I noticed how friendly and happy everybody was. There is a warm, homely atmosphere, which set me at ease from the outset.
Having visited my parents regularly over the last month since they arrived, I have continued to see a high level of care and
respect for the residents.
The public areas and my parent's room are comfortable. warm and clean. The meals look lovely and my parents are now putting on much-needed weight.

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Review from Tricia M (Daughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Hart Care Residential Care Home for over 4 years now and her experience there has always led her to feeling safe and well cared for. She has praised the carers and other staff on many occasions. In the last year many more positive changes have occurred, including a lot of refurbishment,
which have all involved a lot of hard work by staff and management. The home is now looking much updated and even more bright and welcoming, without losing the homely feel I have always found it to have. Staff are kind, helpful and friendly and I feel Mum is in very good hands there.

Reply from David Beattie, Consultant at Hart Care Residential Care Home

Hi Tricia. Thank you so much for your fantastic review of our home. It's so nice when residents and relatives comment on the many changes and improvements we've made in the last 15 months. We've worked really hard to make these changes and we couldn't have realised our goals without amazing commitment from all of our staff. Every department has contributed. We hope you and your family have great Christmas holidays. Please contact me or Martin Anstis (Registered Manager) if you ever have any issues.


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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Hart Care Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Hart Care Residential Care Home is calculated as follows: ( (89 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.926 Points relating to the number of positive Reviews for Hart Care Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Kelly

Kelly Inglis

Job Title: Home Manager

Joined: 2023

Kelly has worked at Hart Care since April 2023 when she came on board as the deputy manager and has recently taken over as the home manager.


Having previously worked at Bupa nursing homes for 4 years, Kelly started as a healthcare assistant and worked her way up to unit manager where she achieved a distinction for her Level 5 in Leadership and Management.


Kelly is a firm believer in person-centred care and firmly believes that care is not one size fits all. She is incredibly proud that her team are so adaptable and really does have their residents at the heart of what they do.


She has 4 children and 2 dogs and the younger two children love to come to the home and join in when there are events on. Dexter, the youngest of the 2 dogs, does occasionally make an appearance when Kelly is able to bring him in, much to the delight of all residents and staff alike!


Karen

Karen Honey

Job Title: Deputy Manager

Joined: 2024

Karen has an unbelievable amount of experience and has worked in nursing homes for 15 years. This means she brings some fabulous skills to Hart Care, some of which have already been instrumental in improving our care standards.


Tracy

Tracy Williams

Job Title: Administrator

Joined: 2011

Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and visitors each day and is often accompanied by Bandit, her Springer Spaniel. Bandit is a very friendly fellow whose two favourite things are a tummy tickle or going for a walk across the road on the Moor. Bandit also likes our residents a lot and visits them as part of our activities timetable. Bandit's place when not doing these visits is next to Tracy's desk.


Frequently Asked Questions about Hart Care Residential Care Home

What types of Care is Hart Care Residential Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hart Care Residential Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hart Care Residential Care Home have?

There are 46 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hart Care Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hart Care Residential Care Home to the centre of Yelverton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.