Hart Care Residential Care Home

Old Crapstone Road, Yelverton PL20 6BT
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9.7 69 Reviews
  • Hart Care Residential Care Home, Yelverton
Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.

They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice and dignity are maintained.

They monitor care delivery, to check that it improves on an on-going basis. They recruit staff who buy into Hart Care's culture and who genuinely care for their residents.

The activities program is varied and allows residents to participate in a range of fun exercises, thereby helping to keep them interested and engaged. For residents who like being outside, they have a large, enclosed garden and are located within Dartmoor National Park.

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Care Provided by Hart Care Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Hart Care Ltd
  • Person in charge
  • Kelly Inglis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (46)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Hart Care Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £875
    • Self-Funded Residential Dementia Care from £900
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950

  • Fees start from £875 per week. Please call our Registered Manager who will be able to confirm exact weekly fee based on the needs requirements of the potential resident.
  • (these prices are only a guideline, please contact Hart Care Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of available parking spaces on-site.


Hart Care Residential Care Home Reviews (69)

Total of 69, showing 21-40
9.7

Hart Care Residential Care Home has a Review Score of 9.7 (9.657) out of 10, based on 10 reviews in the last 2 years. Over all time Hart Care Residential Care Home has 69 reviews.

Overall Experience

  • 51
  • 16
  • 2
  • 0
  • 0

Date Published

69
3
5
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59

Review from Roger D (Friend of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always, friendly helpful staff, the residents are so well cared for. A bright, happy place.

Reply from David Beattie, Consultant at Hart Care Residential Care Home

Thank you Roger for your review. We're always working hard for the benefit of our residents, and it's great when the commitment from our staff is noticed by relatives, friends and professionals. If you ever have any questions, please contact me or Martin Anstis, our Registered Manager.


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Review from J P (Cousin of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always made welcome by the extremely courteous and polite staff.
Garden seems well cared for - always clean and tidy.

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Review from N H (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always been very helpful and kind to my family and myself. They have helped with my Mums health and considered her wishes at all times.

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Review from Stephen W (Brother of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication excellent. Staff know him so well and are able to give me accurate updates. Reception excellent interpersonal skills. He moved into a better soon. Pressure matt installed when he began having occasional falls from bed. Bed lowered too. He feels he is looked after well. I am in regular
contact with him and he has never complained. I think the standard of care is high.

Reply from David Beattie, Consultant at Hart Care Residential Care Home

Hi Stephen. Thank you so much for your pleasing comments about our home. We have worked very hard in the last 12 months to make the home better and to significantly improve our care delivery. We wouldn't have been able to do this without our fantastic staff. They will be delighted with your comments. If you ever have any questions, please contact me or Martin Anstis, the Registered Manager.


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Review from Linda T (Sister of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was transferred from his previous home to Hart Care Residential this May. His move seemed to be well-handled with minimum fuss, during which the staff kept me fully informed. His room is delightful, he is well cared for, beautifully groomed and seems happy. The staff were pleasant and welcoming
and he has regular weekly one-to-one time.

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Review from Mark S (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of management, facilities and care provided has improved dramatically over the course of the past year. The care home performed poorly in a CQC audit carried out at the beginning of 2020. However, the owners and the new management have made improvements to all aspects of care since that
time. It is my understanding that further improvements are in progress.

Reply from David Beattie, Consultant at Hart Care Residential Care Home

Hi Mark. Thank you for your comments and observations. We genuinely appreciate all comments - these help us to improve and get better. It is pleasing that you've noticed the changes and the improvements we've made over the last 10 months. Please rest assured that the improvements will continue. We want Hart Care to be great and for all relatives to know that their mothers, fathers, brothers and sisters are receiving the care they deserve. If you would like to contact me directly, please email me or the registered manager.


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Review from M N (Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a resident, my stay here has been nearly a year here, maybe a couple of months of that I spent checking other care homes in the local area as my house and doctor was there. Quite a few were similar price-wise but the rooms and beds much inferior. There is a much higher standard at Hart Care that's
why I'm staying here. The staff are lovely.

Reply from David Beattie, Consultant at Hart Care Residential Care Home

Thank you for your kind words. We will be sharing your comments with our staff. It means a great deal to them, to know that their hard work is appreciated. Our number one priority is doing the best we can for our residents and ensuring that they are happy and safe.


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Review from Christopher B (Son of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and admin staff gave mum a wonderful welcome, including their resident spaniel "Bandit". Mum is being treated with kindness, patience and dignity. All of the staff are well presented, cheerful and very generous with their time. The home is clean and tidy. We were allowed to have Mum's
room painted pink to match her room back home. I can't rate Hart Care too highly. They are brilliant!

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Review from J D (Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Enjoyed food. Good standard. Jolly good company. (Very very good) Great views. The staff friendly.

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Review from R T (Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent. Excellent.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you for taking the time to write a review of the care home, this is much appreciated as this helps us make improvements should they be required.


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Review from J L (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, we were a little unsure as the home looks a bit tired in places, but we quickly realised that the most important thing 'the care given' is outstanding. All the staff are highly motivated, so caring to my parents. The level of morale and friendliness is again outstanding. Home is kept exceptionally
clean. Father has been card for brilliantly (despite his difficult behaviour at times). Would highly recommend.

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Review from F K (Husband of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kindness itself. They treat the residents as if they were their own relatives. We are delighted that we were able to get a place for my wife who has a variety of medical issues and is given treatment to match her health. You could not ask for more.

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Review from S N (Civil Partner of Resident) assisted by family/friend published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My room is warm and comfortable.
The staff are friendly and helpful.

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Review from Karen H (Daughter of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum originally came here for a weeks respite last year. After another couple of months at home, she really needed more care than my father was able to give her. She’s now unable to walk and the dementia is getting worse. It took a little while but mum seems very settled and very happy. Always pleased
to see us when we visit but no longer asking why she’s there. I think now that she recognises the carers she feels much more content. All the staff are great and the manager is wonderful.
The place is a little tired in places but my mum doesn’t notice that and the care given is the most important thing.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Dear Karen, we really appreciate you writing a review for our care home and are really pleased that your mother is very settled in the care home.
I just wanted to explain that we offer an open policy in the care home so that family, friends and health professionals are free to come and visit with the evening staff locking the doors at night. We also have CCTV camera's both inside and outside the care home so we can clearly monitor who is coming and going from the premises and in over 9-years of owning the care home, this has never been an issue.
We are constantly updating the rooms and various areas of the care home to keep it looking fresh and clean.


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Review from P Y (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, my mother receives excellent care and seems to be very happy in the home. The staff are always willing to help and answer any question that arises, and you feel able to visit at any time.

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Review from S W (Niece of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With very short notice, they were able to accommodate my uncle. They were very patient with him and were in contact with me if any problem arose. Although he found the room rather small, it was adequate for his needs. The nursing staff were brilliant. Carers were also, always on hand to help and were
great with him.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

Thank you for taking the time to review our care home and appreciate the comments and feedback.
I would like to mention that we have large, medium and small rooms with en-suites which are priced accordingly but not always available.


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Review from R P (Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice home.

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Review from Margaret W (Sister of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediately upon our arrival, we were greeted by the most wonderful staff, carers and nurses. My brother was treated with the utmost importance upon reaching his room and was put at ease by the friendly attentive staff. There is an amazing maintenance man who carries out any problems in the care home,
no matter how big or small the job is. There is no doubt that we have chosen the very best care and residential home in the whole area for my brother's final days.

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Review from Mark M (Son of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with genuine sadness and regret that our father had needed to go into a care home after a short period of time in hospital. Hart Care showed absolute, care and dignity towards my dad and kept him safe and extremely well cared for in the last few weeks of his life, as his health deteriorated.
The staff were approachable, available and were not going through the motions of providing care-you could see that they visibly cared for their patients, including my father. Whilst we certainly do not celebrate the loss of our father, we are happy that he spent his last few days as comfortable as possible. We would wholeheartedly recommend Hart Care to anyone and it does prove that there are exceptional care and residential homes out there. This certainly isn't always the case, and we witnessed rudeness and indifference from other homes when we were discussing placement. Thanks, Hart Care for making a big difference to our family at a difficult time.

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Review from Walter H (Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entered with trepidation; left with fond memories! Keep up the good work.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Hart Care Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Hart Care Residential Care Home is calculated as follows: ( (89 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.926 Points relating to the number of positive Reviews for Hart Care Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Kelly

Kelly Inglis

Job Title: Home Manager

Joined: 2023

Kelly has worked at Hart Care since April 2023 when she came on board as the deputy manager and has recently taken over as the home manager.


Having previously worked at Bupa nursing homes for 4 years, Kelly started as a healthcare assistant and worked her way up to unit manager where she achieved a distinction for her Level 5 in Leadership and Management.


Kelly is a firm believer in person-centred care and firmly believes that care is not one size fits all. She is incredibly proud that her team are so adaptable and really does have their residents at the heart of what they do.


She has 4 children and 2 dogs and the younger two children love to come to the home and join in when there are events on. Dexter, the youngest of the 2 dogs, does occasionally make an appearance when Kelly is able to bring him in, much to the delight of all residents and staff alike!


Karen

Karen Honey

Job Title: Deputy Manager

Joined: 2024

Karen has an unbelievable amount of experience and has worked in nursing homes for 15 years. This means she brings some fabulous skills to Hart Care, some of which have already been instrumental in improving our care standards.


Tracy

Tracy Williams

Job Title: Administrator

Joined: 2011

Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and visitors each day and is often accompanied by Bandit, her Springer Spaniel. Bandit is a very friendly fellow whose two favourite things are a tummy tickle or going for a walk across the road on the Moor. Bandit also likes our residents a lot and visits them as part of our activities timetable. Bandit's place when not doing these visits is next to Tracy's desk.