Hart Care Residential Care Home

Old Crapstone Road, Yelverton PL20 6BT
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9.7 69 Reviews
  • Hart Care Residential Care Home, Yelverton
Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.

They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice and dignity are maintained.

They monitor care delivery, to check that it improves on an on-going basis. They recruit staff who buy into Hart Care's culture and who genuinely care for their residents.

The activities program is varied and allows residents to participate in a range of fun exercises, thereby helping to keep them interested and engaged. For residents who like being outside, they have a large, enclosed garden and are located within Dartmoor National Park.

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Care Provided by Hart Care Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Hart Care Ltd
  • Person in charge
  • Kelly Inglis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (46)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Hart Care Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £875
    • Self-Funded Residential Dementia Care from £900
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950

  • Fees start from £875 per week. Please call our Registered Manager who will be able to confirm exact weekly fee based on the needs requirements of the potential resident.
  • (these prices are only a guideline, please contact Hart Care Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of available parking spaces on-site.


Hart Care Residential Care Home Reviews (69)

Total of 69, showing 41-60
9.7

Hart Care Residential Care Home has a Review Score of 9.7 (9.657) out of 10, based on 10 reviews in the last 2 years. Over all time Hart Care Residential Care Home has 69 reviews.

Overall Experience

  • 51
  • 16
  • 2
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  • 0

Date Published

69
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5
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59

Review from T C (Son of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having researched numerous care homes, my family and I were immediately impressed by the genuine desire to meet or exceed our expectations. The manager and all the staff have been more than generous with their time and quality of care support.
My mother has adapted quickly and happily to her new environment
and this is due entirely to the friendly welcome she received on entering the home.
The facilities are of a very high standard with a well equipped and comfortable room. The home has a large lawned area for relaxation and organised events weather permitting. The menu choices are always varied, prepared to a very high standard and always adaptable if required.
We cannot recommend this care home highly enough and it has been a great relief to find a residential care home in which my mother is so comfortable and at ease with her situation.

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Review from Teresa R (Daughter of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say what a lovely home Hart care home is. My mum is in there at the moment for respite and has been made very welcome. The carers are lovely and she has settled very well. The manager has been lovely, she has sorted out care for my mum and is always very helpful. I would recommend Hart
care home to anyone .

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Review from B C (Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class.

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Review from E P (Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, looked after well.

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Review from B L (Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spotless home 10 out of 10.

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Review from J K (Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care throughout.

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Review from A W (Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Hart Care. Food is great, staff very likeable.

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Review from S H (Brother-in-law of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, friendly staff. Safe environment and clean, well prepared and nutritious meals.

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Review from M H (Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory, thoughtful and good care. Excellent support.
Other things not right - they are dealt with. Good support when needed.
Satisfactory - please with management.

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Review from Gemma P (Daughter of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Hart Care for approximately 4 years, sadly she passed away a few weeks ago.
My mum had suffered a severe stroke 4.5 years ago which left her disabled and unable to speak, but she was still mentally alert. It was a challenging and worrying time for all involved. The staff at
Hart Care did a wonderful job of getting to know my mum and caring for all of her needs. I felt confident that my mum was safe and in good hands.
At times some of the staff have gone above and beyond expectations and communication between the home and myself has been excellent.
The home serves great food and the hygiene is top notch. My mum had a lovely, bright, airy room overlooking a beautiful garden.
I would thoroughly recommend Hart Care to anyone looking for a home for a loved one.

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Review from Robert J (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Hart Care in 2015. She sur=ffered a stroke which meant she was unable to speak or use her right side. The staff at Hart Care got to know her personality and provided her with wonderful care and support up until her recent death on October 6th. My brother, sister and I
cannot thank the staff enough for their dedicated work in making my mother comfortable in her final days. The staff and standards st the residential home are to be highly commended and we would not hesitate to recommend the home to anyone who is looking for a place which can be trusted to provide first class care for a loved one.

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Review from T H (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The short time my dad was with Hart Care he was well cared for. Physically his needs were met to an outstanding 100%. Thank you so much for that.
The reason his stay was so short was due to the family not happy with his needs not being met psychologically due to the quiet environment, no activities
and also there never seemed to be any staff visible in the communal areas, therefore he moved to a home with more stimulus.

Reply from Stephen Hart, Director at Hart Care Residential Care Home

We appreciate you taking the time to respond to review our care home. We recall your family member being at our care home recently and wish you would have approached us with any concerns or issues you were unhappy with as we would have dealt with these things straight away. The care home do have regular activities and trips for the residents and we encourage family and friends to join in.


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Review from Austin R (Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived on 15th September 2017, I was pleasantly surprised by the standard. The bed was good and I was impressed by the tablet service. I was used to taking them from the dispenser.
Hart Care is a good place to be.

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Review from Joanne G (Daughter of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be friendly and easy to talk to, home is always clean, warm and welcoming.
My mum enjoys the food provided.
The general care my mum receives following her stroke has been really good, due to my mum's lack of communication they have been able to find out what is the matter/What
she wants.

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Review from Lionel T (Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy and feel supported here.

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Review from Deborah C (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hart Care have shown great flexibility for a personalised approach to my fathers care
It is this partnership between the home and the family that sets Hart Care apart. The staff and courteous and caring towards both residents, friends and families. We have been given the freedom to create a homely
atmosphere in my father's room and an adjacent exterior area. This allows for a pleasant atmosphere for both residents and crucially their visitors. As such, I believe it has helped my father maintain relationships within the inevitable, institutional framework. On a more practical note, the catering and housekeeping seem to be excellent and my father has put on weight
since his arrival and always has a good supply of beautifully ironed clean shirts. Under the difficult circumstances of his current health we all very much hope my father will be continue to be able to spend his last years within the peaceful surroundings of Ravenscroft, Hart Care. Highly recommended.

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Review from Cecilia S (Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is first class.

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Review from Jacqueline N (Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, caring, kind, good hygiene. Excellent meals. Staff always there on call, very laid back, happy place to be in. Make me feel very welcome. A beautiful place to be in.

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Review from Betty S (Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very settled at Hart Care and feel supported by all staff. The staff are wonderful and put me at ease and always listen to what I need.

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Review from Carol W (Daughter of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been here for a short period of time but in that time he has become a different person. He is forever smiling and laughing and even singing. The care that he has received has been amazing, and every single member of staff takes the time to speak to us and to learn even more about him.
He is treated as an actual "person", which it has to be said, can be lacking in a lot of homes.
I find the communication between staff members to be faultless. Within minutes, it would seem that any changes, have been passed to all staff members and are acted upon. A caring nature emanates from every member of staff and I just wish that their ethos could be carried through to every other care home. I hope that in the future, I will be able to come back and update my review because I have a feeling that as time goes by, I will have a lot more "great" things to say about this home. The other residents/families are just so lovely and it is just like being part of one huge family.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Hart Care Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Hart Care Residential Care Home is calculated as follows: ( (89 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.926 Points relating to the number of positive Reviews for Hart Care Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Kelly

Kelly Inglis

Job Title: Home Manager

Joined: 2023

Kelly has worked at Hart Care since April 2023 when she came on board as the deputy manager and has recently taken over as the home manager.


Having previously worked at Bupa nursing homes for 4 years, Kelly started as a healthcare assistant and worked her way up to unit manager where she achieved a distinction for her Level 5 in Leadership and Management.


Kelly is a firm believer in person-centred care and firmly believes that care is not one size fits all. She is incredibly proud that her team are so adaptable and really does have their residents at the heart of what they do.


She has 4 children and 2 dogs and the younger two children love to come to the home and join in when there are events on. Dexter, the youngest of the 2 dogs, does occasionally make an appearance when Kelly is able to bring him in, much to the delight of all residents and staff alike!


Karen

Karen Honey

Job Title: Deputy Manager

Joined: 2024

Karen has an unbelievable amount of experience and has worked in nursing homes for 15 years. This means she brings some fabulous skills to Hart Care, some of which have already been instrumental in improving our care standards.


Tracy

Tracy Williams

Job Title: Administrator

Joined: 2011

Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and visitors each day and is often accompanied by Bandit, her Springer Spaniel. Bandit is a very friendly fellow whose two favourite things are a tummy tickle or going for a walk across the road on the Moor. Bandit also likes our residents a lot and visits them as part of our activities timetable. Bandit's place when not doing these visits is next to Tracy's desk.