The Old Rectory

45/46 Old Tiverton Road, Exeter EX4 6NG
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9.8 30 Reviews
  • The Old Rectory, Exeter
The Old Rectory was rated overall 'Outstanding' CQC in May 2017, the home won the Best Care Team in the South West at the best Care awards, the home was finalist in the best care home manager and best activity coordinator at the Best Care awards, and a finalist in the national dementia awards for best activities coordinator. The home is a nationally accredited dementia Butterfly Kitemark home.

A fully functioning pub, a cafe and a cinema are recent additions to the home to enhance and promote a full and stimulating daily lifestyle

The home offers offers a graceful lifestyle in beautiful surroundings, near the Pinhoe region in Exeter retaining many of its original features, and is a Grade II listed building.

Considerably extended in recent years it offers predominantly modern purpose-built accommodation with most rooms on the ground floor which have views over the mature gardens. The Old Rectory has 47 places with three lounges, two dining rooms and two sunny conservatories.   

You may expect: A high standard of general nursing and residential care; An excellent choice of menu and good home cooking by the resident chef; Delightful mature gardens including a sunny courtyard with fountain; Views of bowling matches on the bowling green next door; Regular visits by hairdresser, aromatherapist and chiropodist; Fully fitted hairdressing salon and a library which can be used for private meetings; Ongoing programme of seasonal events.

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Care Provided by The Old Rectory

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 47 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Dempsey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Old Rectory Reviews (30)

Total of 30, showing 21-30
9.8

The Old Rectory has a Review Score of 9.8 (9.843) out of 10, based on 12 reviews in the last 2 years. Over all time The Old Rectory has 30 reviews.

Overall Experience

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  • 7
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Review from Sue L (Niece of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt received good care in her time at The Old Rectory. My family are very grateful to the staff for their sensitivity and compassion during her final days there, especially as we were unable to visit her.

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Review from Claire B (Regular Volunteer) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been helping here for a very short space of time, however, the care provision, atmosphere, love and compassion felt as soon as you walk in the door is absolutely outstanding! There is no doubt in my mind that every single staff member cares deeply for their resident, from the cleaning staff right
through to the owners and directors of the company, every single resident is treated with respect, love, fondness and dignity. I for one would highly recommend The Old Rectory to everyone. They are a pleasure to support and I absolutely love seeing how everyone smiles on a daily basis.

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Review from L A (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my father was in The Old Rectory nursing home for less than a week, he really enjoyed being there and was treated with loving respect and professional care.

Reply from Paul Courtney, Director of Development at The Old Rectory

Thank you for your kind comments.


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Review from Shaun V (Son of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a patient in your home over 2 periods over the last 3 months, sadly on 1/8/18 my mother passed away in the home. The staff were very professional and whilst my mother was alive they made her stay a very pleasurable experience.
The staff were very supportive to her and her needs and
were always informing us as a family of changes to my mother's condition or if anything had happened.
I would like to take this moment to say a massive thank you to you all, I have worked in the care sector for 17 years and I know how hard it can be but to remind you that what you do has a massive impact, not just on your patients but the families also, so thank you.

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Review from Christopher H (Son of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With some trepidation, we brought my mother to The Old Rectory not knowing how she would adjust to living here having lived independently in her own flat for six years. We had no need to be concerned. My mother was made very welcome and immediately took to the activities that the home organised. Special
mention should be made of the man who sings old favourites in the lounge - which is normally packed when it is his turn to appear. Altogether it has been a very smooth transition and we are now confident my mother will be happy here.

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Review from Karen B (Daughter-in-law of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law received excellent care at the Old Rectory Nursing home. Her care was delivered with compassion, dignity and loving care. We could not have wished for a better place for our mother. The nursing team delivered and managed her medication regime, she was comfortable and pain-free. The
home has so many things to offer with a friendly, homely environment. They were an amazing team. Nothing was too much.

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Review from Julia B (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and care my mother was given was first class. My mother was on end of life care and presented the nursing and care staff a great deal of their time, which they aways gave with a happy smile, compassion and their expert training.
Always doing everything they could to keep my mother happy
and comfortable. So often when I was approaching my mother's room, I could hear the care staff seeing to mum, how they were speaking to mum was so lovely. No wonder my mum was happy, even though she suffered sometimes they did their best to make sure she didn't.

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Review from Michael C (Son of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found this home to be great for mum, the carers love and cared for her right to the end. We couldn't have asked for more. If we had any problems I spoke to the manager and we came to an agreement to suit both sides which was great, although maybe not perfect. The level of care was very good.

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Review from Ronnie H (Son of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care & kindness shown to my Dad in his short stay here was amazing, we loved to visit as the same welcome was made to us. A fun loving friendly team, that made my Dads last months a happy time.
The staff were all so amazing, making this feel like a real family home, we can't thank them enough,
and will definitely be still popping in for a cuppa, when we are passing.


Thank you all so much again.


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Review from Jenny M (Friend of Resident) published on 20 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been in a home like this with such dignity and respect for the residents. The staff are more like friends than staff, you can have a laugh with them and see that they love what they do. They have so much patience and respect for other people's wishes and are brilliant when it comes to end
of life care, although my friend was there a couple days until she unfortunately passed away. The home, food, facilities are all brilliant and I would advise this home to anyone who is looking for a 5* home. It isn't a nursing home, it's a family home where you're welcome with open arms. The staff work 6-12 hour shifts and always have a smile on their face! Hats off to them ALL.
A brilliant home, with an outstanding atmosphere. Well done to you all.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for The Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for The Old Rectory is calculated as follows: ( (119 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 140 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Old Rectory is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jun 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (2)

Kerry

Kerry Dempsey

Job Title: Home Manager - The Old Rectory Nursing Home

Joined: 2020

As of June 2020, Kerry Dempsey has taken on the role of Home Manager and Group Clinical Lead here at the Old Rectory Nursing Home and the Southern Healthcare group.


She is a Registered Mental Health Nurse and has worked in the NHS and social care sector for the past 30 years. She has experience in managing hospitals and care homes across the whole of the South West.


We are very excited to have her as a part of our team here, making use of her extensive knowledge of the care world as well as her bubbly self in and around the home.


Kerry is always welcome to any phone calls or emails if any relatives/friends would like to ever get in touch.


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Sharon Way

Job Title: Admin Assistant

Joined: 2023

Sharon is the Home Administrator at The Old Rectory Nursing Home.


She has been working at the Old Rectory since 2023


Sharon will be on hand to assist with any inquiries, and will happily be your first point of call. Sharon works closely with all departments, staff, residents, families, and professionals to ensure the smooth running of the home.