Redmount Residential Home

21 Old Totnes Road, Buckfastleigh TQ11 0BY
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9.5 43 Reviews
  • Redmount Residential Home, Buckfastleigh
Situated in the beautiful village of Buckfastleigh Redmount Residential Home occupies an enviable location in the Southwest Devon countryside.

Just half a mile from the famous Buckfastleigh Abbey the home boasts wonderful countryside views and a peaceful setting, as well as comfortable accommodation and dedicated care and nurture.

The home has an outdoor decked area, where residents can enjoy the country air and tend to the many potted plants that brighten the exterior.

Inside there are several well-appointed lounge areas, a conservatory and a dining room, as well as warm and welcoming bedrooms for elderly residents and those living with milder forms of dementia.

Residents are encouraged to remain members of the community and to become involved in events and group activities outside the home. These often include shopping and sightseeing trips, and similarly engaging activities.

Redmount Residential Home's dedicated, highly qualified staff are committed to maintaining excellent care and are in tune with the daily needs of every resident.

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Care Provided by Redmount Residential Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Scott Davies (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Redmount Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050
  • (these prices are only a guideline, please contact Redmount Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Encourage families and friends to visit as often as possible and support people to go out with loved ones.


  • Parking

  • Small car park to the front of the home.


Redmount Residential Home Reviews (43)

Total of 43, showing 1-20
9.5

Redmount Residential Home has a Review Score of 9.5 (9.538) out of 10, based on 16 reviews in the last 2 years. Over all time Redmount Residential Home has 43 reviews.

Overall Experience

  • 28
  • 10
  • 3
  • 2
  • 0

Date Published

43
7
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Review from L M (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum stayed at Redmount for 3 months following stroke and heart attack. I visited 4 hours daily to support recovery so witnessed many of care home's practices. Poor food quality, someone worked hard to suit needs but before complaining mum was often served spaghetti hoops and oily potato waffles.
Mum's rehabilitation needs frequently not met, staff not briefed on positioning and equipment use. Approx 30 mins wait for call bell response and staff often hard to find. Found mum's medication on bed or floor, implying staff weren't always ensuring she'd taken it. Found mum in underwear on chair, end of her bed or more frequently out of reach of her call bell, she is immobile and non-verbal so this is so dangerous and unacceptable. Care staff are supportive but from our experience there are either too many residents or not enough staff. Wide disparity across staff's care abilities and training. Home isn't well managed/led. Wouldn't recommend particularly for residents with high needs.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for your review of Redmount Residential Home, we welcome all feedback positive or negative and it helps us improve the service we provide. I am sorry that on this occasion you feel we did not meet our usual high standards, I take all your comments on board and this will help us to continue improving. I am sorry you feel you couldn't raise these concerns during your Mum's short stay with us, but if you do wish to discuss any of your concerns in more detail please do not hesitate to contact me and we can arrange a suitable time to discuss them.


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Review from Karen H (Daughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Redmount for nearly 3 years now and I can't recommend them enough, from the management to the care staff and all other staff involved. Everyone is extremely kind patient caring and professional and my mum has been very well looked after so thank you to all involved.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for your glowing review of Redmount, I am pleased to hear you are happy with the care your Mum receives. Positive reviews like this really motivate our staff and ensure we are providing a good service.


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Review from J B (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum stayed for over 3weeks of respite care following a stroke. Management and all of the staff at Redmount were extremely kind and dedicated. I also found them all very approachable, it was easy to discuss any issue I was concerned about regarding Mum. Mum was very happy and well looked after and
was sad to leave. She particularly enjoyed the live music afternoons.
Many thanks from Mum and me.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you so much for taking the time to leave such a kind review about Redmount, your words mean an awful lot to me and the team, it was a pleasure to look after your Mum. We wish you both the very best, please keep in touch.


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Review from J S (Grandson of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been at Redmount for over six months now, the staff are not only attentive but I see a genuine interest and care for the well-being of all residents. They are warm, they are patient and they are encouraging in every action and task no matter how unpleasant at times.
I love the fact
that I can see all the activities that happen at the home - there is something for all, it's great that the routines they install keeps the residents stimulated and entertained.
Whilst I hate the fact that my grandad is no longer able to look after himself, he is definitely in the next best place available and I am so grateful to the staff for their ongoing care and support. Well done and thank you team Redmount.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

We will always do our very best to look after your Grandfather. Our whole staff team works very hard to ensure people feel safe and comfortable in their surroundings, and it is a huge boost to read your heartfelt review and also to receive full marks. Thank you.


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Review from M A (Sister of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient staff. My sister is well looked after.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for your review, we love looking after your sister.


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Review from D W (Son-in-law of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the standard of care at The Redmount Residential Home in Buckfastleigh. My Father-in-law is very well looked after by the staff and management.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for your positive review. We love looking after your relative. I will be sure to pass your feedback on to the staff team, who work so hard to provide a caring environment.


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Review from L S (Son of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been very well looked after. The staff and the manager are so caring and friendly. My dad is very happy at Redmount Residential Home.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for a glowing review, it's a pleasure to look after your dad here at Redmount. I will be sure to pass your compliments to the team.


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Review from Roy S (Son of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant home with excellent staff and management. Immaculately clean with a good outside area. Visiting is encouraged at all suitable times as is discussion with the manager and staff. Very good feedback My father was moved into Redmount directly from the hospital and we hope he will be able to remain
there as his home from now on. Parking is difficult due to lack of space. Not rated activities and as of yet not discussed finances. Overall excellent!

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for your positive review of Redmount, I will be sure to pass this on to the staff who work so hard to look after our lovely residents.


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Review from S W (Son-in-law of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home and staff very friendly and helpful. My mother and father-in-law are very happy there and comfortable. They also love the food. They feel safe and secure at Redmount, couldn’t ask for more.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you so much for a glowing review, it is a pleasure caring for your family members.


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Review from Janet W (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Redmount have been amazing with both my parents, they are extremely caring and professional. My parents love it, they have a room together which is lovely and bright, the room has plenty of room for them both. Standard of care is brilliant.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you so much for your lovely review, the staff team work so hard and it is lovely to receive such lovely feedback from families. The staff love caring for your mum & dad. All the best, Registered Manager.


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Review from Michelle M (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Meet interesting people at the care home.
Staff are very helpful and friendly.
Rooms are cosy and well-equipped.
The sun room is lovely.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you for your lovely review, I will pass these compliments on to our staff team.


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Review from S H (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad initially went to Redmount for respite care but stayed until he passed away. I have nothing but admiration and praise for every single member of staff, from handyman to manager. They all knew me by name and were always willing to answer questions. They treated Dad as they would their own family.
The kitchen and domestic staff are all excellent, too, knowing all the resident's individual likes/dislikes. The manager is running an excellent care facility.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your lovely review, and thank you for allowing us the time we had with him. It was an absolute honour to have your dad stay with us until he passed away; the whole team miss him every day. His humour and character will never be forgotten.


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Review from Mary T (Friend of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a very clean and tidy home. The staff are amazing and they work well as a team. They have activities which is good for the residents I am happy with each and every single week.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you for this lovely review, I will make sure this feedback is passed over to our staff who all work so hard. Best wishes Sue.


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Review from J T (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I cannot speak kindly enough about the care and kindness of the staff. However the home does sometimes appear to be understaffed. The food is good and they always accommodate fussy eaters. Everyone worked hard to make life as easy and comfortable as possible despite the difficulties of working in a
building which is not purpose built as a care home.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your review, the staff work so hard to ensure that our residents are receiving the best care possible. Looking after your mum is an absolute pleasure and makes our jobs so much easier. Sometimes it may seem that we are understaffed because we try to give residents space with their families when they visit, if ever you need to speak to a member of the team please ring the call bell in your mum's room and someone will be with you in minutes. You can also always speak to me whenever you want to do so. Thank you for all your support, and thanks also to the Salvation Army musicians who bring so much joy for residents and staff alike that you organise regularly at Redmount it is truly appreciated.


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Review from Mike W (Son of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly caring staff who keep me informed at all times of any issues should they arise. Due to my distance from the home, it is a comfort to know my mum is in good/safe hands.
I would fully recommend this care home.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your lovely review. Looking after your mum is an absolute pleasure for all of us at Redmount. Reading your review really raises staff morale and we appreciate your comments.


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Review from L D (Wife of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly and welcoming and nothing seems to be too much trouble. The home is very clean and my husband is very content and settled here.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your lovely words. It is a pleasure for us to care for your loved one at Redmount.


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Review from Christine B (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in this home for almost three years, during which time she has been treated with dignity and love. The two years of Covid were a major challenge, the home was Covid free (one of the few in the country). The home continues to be rigorous about doing everything they possibly
can to prevent infection, their major concern being the health and well-being of the residents. I am extremely grateful and humbled by their continued dedication in very challenging times. The owners of the home must be very proud of them.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your lovely review. Your comments mean such a lot to us all here.


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Review from Claire C (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager and deputy manager took over, I have nothing but praise for and gratitude towards the staff at Redmount. Even at their busiest times, they keep me in touch with the well-being of my dad and always have time to talk through Dad's care. When it is difficult to get through on the
phone, I know it is because the staff are busy caring for the residents or dealing with an emergency. I would much rather they do that, putting the residents first at all times, than man the phone line. In recent weeks when my dad has fallen, their loving care has been exceptional, often with the manager refusing to leave my dad's side until medical help arrived. They have acted appropriately and highly professionally at all times and sought medical support as necessary. In recent weeks, when my dad has gone off his food, they have adapted his diet, giving him exactly what he fancies (usually cake!) alongside his usual meal. The staff at Redmount are excellent in practice and manner.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

It is a privilege for us to look after your delightful dad. We are very grateful for your lovely comments, they mean such a lot to the staff here that really do try to go the extra mile. Thank you so much.


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Review from Chloe C (Granddaughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Redmount are nothing but caring, kind, compassionate and an awesome team. Whenever we visit it is clear that the staff love what they do and resident centered care is their primary concern. Their eagerness presents to the benefit of the residents as they notice even minute changes in behavior
and even eating patterns and escalate it as appropriate. I have no doubt that my grandad is receiving the best possible care.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your very kind comments. They are really appreciated.


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Review from J H (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I was not happy with the manager and the lady that works with her. My sister and some of her family who came all the way from Australia were not allowed to have a photo with my dad because there were two extra people. My dad's health is going downhill. My dad would have loved this, they won't get another
chance (shame on the manager). The manager and the lady that works with her need to be more understanding. They come across as not caring. They will say differently. The other staff are lovely. Also, they need someone to answer the phone. Very difficult to get through even the hospital could not get through. The food looks good but dad is not eating much. The manager needs to work on her manner and the admin Lady.

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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Redmount Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.538 for Redmount Residential Home is calculated as follows: ( (129 Excellents x 5) + (39 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 184 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redmount Residential Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Scott

Scott Davies

Job Title: Registered Manager

Joined: 2023

I have worked in health and social care for many years, supporting various types of people. Most recently I started working at Redmount Residential Home where me and my team are passionate about providing person centred care which is responsive and inclusive. I belive residents should be at the heart of everything we do and we work hard to develop an open culture where residents, friends and families are involved in people's care.


Frequently Asked Questions about Redmount Residential Home

What types of Care is Redmount Residential Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Redmount Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Redmount Residential Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Redmount Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redmount Residential Home to the centre of Buckfastleigh?

0.3 mile(s) as the crow flies, distance by road may be significantly further.