Redmount Residential Home

21 Old Totnes Road, Buckfastleigh TQ11 0BY
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9.6 44 Reviews
  • Redmount Residential Home, Buckfastleigh
Situated in the beautiful village of Buckfastleigh Redmount Residential Home occupies an enviable location in the Southwest Devon countryside.

Just half a mile from the famous Buckfastleigh Abbey the home boasts wonderful countryside views and a peaceful setting, as well as comfortable accommodation and dedicated care and nurture.

The home has an outdoor decked area, where residents can enjoy the country air and tend to the many potted plants that brighten the exterior.

Inside there are several well-appointed lounge areas, a conservatory and a dining room, as well as warm and welcoming bedrooms for elderly residents and those living with milder forms of dementia.

Residents are encouraged to remain members of the community and to become involved in events and group activities outside the home. These often include shopping and sightseeing trips, and similarly engaging activities.

Redmount Residential Home's dedicated, highly qualified staff are committed to maintaining excellent care and are in tune with the daily needs of every resident.

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Care Provided by Redmount Residential Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Scott Davies (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Redmount Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050
  • (these prices are only a guideline, please contact Redmount Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Encourage families and friends to visit as often as possible and support people to go out with loved ones.


  • Parking

  • Small car park to the front of the home.


Redmount Residential Home Reviews (44)

Total of 44, showing 21-40
9.6

Redmount Residential Home has a Review Score of 9.6 (9.566) out of 10, based on 17 reviews in the last 2 years. Over all time Redmount Residential Home has 44 reviews.

Overall Experience

  • 29
  • 10
  • 3
  • 2
  • 0

Date Published

44
8
11
17
27

Review from J H (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I was not happy with the manager and the lady that works with her. My sister and some of her family who came all the way from Australia were not allowed to have a photo with my dad because there were two extra people. My dad's health is going downhill. My dad would have loved this, they won't get another
chance (shame on the manager). The manager and the lady that works with her need to be more understanding. They come across as not caring. They will say differently. The other staff are lovely. Also, they need someone to answer the phone. Very difficult to get through even the hospital could not get through. The food looks good but dad is not eating much. The manager needs to work on her manner and the admin Lady.

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Review from J Y (Husband of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Need to get their phone system sorted out as soon as possible, been told there is no one available to answer the at weekends. What if there was an emergency on my end and couldn't get a reply? Sometimes in the week no one answers the phone and have to keep trying. Staff have always been helpful especially
as I'm disabled and have a fear of a lift and they find other ways to see my hubby. Just need to get answering the phone sorted more so at weekends. Would be nice to get updates as to how my hubby is healthwise. Our daughter in Cambridge is his Power of Attorney so they ring her first if he is really poorly but I'd like to know when my hubby is under the weather. Other than this all is okay.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you for your review of Redmount. We are really sorry that sometimes you have a problem getting through to the home at weekends, this is something we are aware of and we are trying to resolve. Over the weekends we do not have an administrator answering the phone and our care staff are always busy looking after the care needs of our residents (your loved ones), this is our priority. However, I can assure you that we will always contact you if there is an emergency concerning your relative. We are also aware that you are unable to use the lift to get to the floor your loved one's room is on, we have a dedicated visiting pod always available as long as your relative feels well enough to come down to it. We are happy to continue to provide daily updates on weekdays and we speak to you most days to do this. If you would like to speak to me in more depth about this please do ring and make an appointment for a meeting, I assure you of our best attention and support at all times.


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Review from J S (Son of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum here after two stays elsewhere: the manager appeared focused on the immediate needs, understanding in particular my mother's condition, providing a focused transition that saw her more settled than she had been in two previous homes. I never felt any concerns during the challenges for
care homes through the pandemic. What is important to me is that staff appear to know and understand my mother: reading the yearly review of her care plan there was a detailed level of interest and understanding I had not experienced before. I can honestly say that when I visit or speak on the phone all staff appear to know my mum well, update me with any issues that arise, and seem genuinely interested and friendly. Anyone who has experienced the world of elderly care will know how key that is. Throughout the transition to a new manager this has remained the case and I have every reason to believe this will continue. My father was also cared for here well some years ago, hence the choice now.

Reply from Sue Winterburn, Home Manager at Redmount Residential Home

Thank you for taking the time to write such a lovely review about our home and our staff. Everyone at the home works hard and I will ensure to pass your kind words on to all the team here at Redmount. Thank you


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Review from M L (Nephew of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was heartening to see my uncle being looked after by such an efficient and caring staff. Our visit today on the occasion of my uncle's 101st Birthday was made special by the home making a Birthday cake for him, such a kind thought.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your thoughtful review. All of the team are happy to be caring for your lovely relatives.


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Review from Rosemary S (Niece of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the professionalism of the staff as well as their great kindness and respect for the residents. Making a birthday cake for the morning of our uncle's birthday, when they knew some family were visiting was very kind thing. Our uncle and aunt are very well looked after.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your lovely review. We appreciate you taking the time to do this. It is a pleasure for us at Redmount to look after your family.


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Review from Amanda D (Daughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and is currently residing at Redmount. My mum is very happy there. My dad visits her everyday and is so grateful that she is looked after with dignity and respect. The staff are absolutely amazing, so hardworking and cheerful. They really do go the extra mile there, nothing is
too much trouble. The home is bright, airy and colourful, with a nice friendly atmosphere. My mum looks well and her hair is always made to look pretty. This means a lot to me (and hopefully to her as well) as my mum always looked after her appearance before dementia took her from us. The meals at Redmount are good too, with a good varied selection. My mum is now on soft foods and is provided with good nutritional meals that she can eat easily. My mum is happy, safe, warm, well fed and content at Redmount - I really can't thank the staff enough! If I could give you more stars I would.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your amazing review. It makes such a difference for the staff that you have taken the time to write this. All of the staff at Redmount find it an absolute pleasure to look after your mum, we love seeing your dad every day also.


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Review from K T (Nephew of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Recent appointment of a new manager may well improve the marking below.
Currently the room is dirty and there is a lack of staff (numbers) to provide a satisfactory level of care.
£4000 a month should facilitate better levels of the above.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you for your review of Redmount, we appreciate all comments made so that we can learn and improve the services that we offer. I am sorry that on the day of your visit you felt our service to be below our usual standards. The cost of care for anyone at Redmount is based on the levels of care and needs of the person at the time and is always subject to change as needs change. I am happy for you to contact me to discuss any concerns that you may have at any time. I would like to assure you that your relative is very loved by all of the staff, and it is a joy and a privilege for us to spend time with her.


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Review from Morag W (Daughter of Resident) published on 27 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been made to feel really welcome. There has been a huge focus on making sure that he is catered for as an individual and despite complex dementia issues the team have ensured that they have made his transition from independent living to residential care as smooth as it can be. He hasn’t been
rushed or made to take steps that he hasn’t felt comfy with. He is slowly transitioning to a new life fully supported by a caring and professional team.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you for your review. It is an absolute pleasure working with your lovely dad, and listening to him playing his music for us.


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Review from S C (Regular Volunteer) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant residential home everyone, when I'm in, are very friendly and nothing is too much trouble.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you for taking the time to send in a review of Redmount. We appreciate all your comments.


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Review from Henry D (Husband of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review of my wife's residence at Redmount puts me at ease and I visit her every day. I admire the staff's care of all the residents so Redmount is No 1 in care and I thoroughly recommend the care home.

Reply from Vicki Weller, Managing Director at Redmount Residential Home

Thank you so much for taking the time to review Redmount. We take pride in providing the best of care for the people who live here.


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Review from E B (Granddaughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandparents are happy and as healthy as they can be which is all you can ask for. They like all the staff and as a family, we are very pleased we have been able to keep them together.

Reply from Tara Williams, Manager at Redmount Residential Home

Thank you for the lovely review, its a pleasure having them stay at Redmount with us.


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Review from Maureen L (Wife of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family cannot praise highly enough the care and attention given to my husband whilst living at Redmount. The Management and care staff have exceeded all our expectations in terms of the environment and support provided.
We were always made very welcome at each visit, were always greeted with a
smile and received regular updates during my husbands stay.
My husband's care was tailored to suit his needs and I would have no hesitation in recommending the home to other families.

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Review from Nick C (Son of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live a long way from my Dad it is a great comfort to me to know that at Redmount he is looked after so well. His room is very comfortable, spacious and light. It is decorated to a high standard and kept very clean and the meals look very appetising. My sister can visit regularly and the staff
always have time to talk to her about Dad's care etc. Although Dad is not an easy resident and does not co-operate with the staff, they do their utmost to look after him and are always kind towards him. Whenever I do visit, I can do so at any time and always receive a warm welcome from members of staff on duty. In my professional life, I have provided training in many nursing homes and I have a sense of goodwill from the staff and a sense of caring at Redmount and feel confident in that they will do everything they can to make my Dad's stay there as comfortable as possible.

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Review from Eric M (Son of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff pleasant, courteous and genuinely affectionate towards my mother who at times can be a little challenging. Weekdays there is a determined effort to engage the residents in some form of activity intended to entertain and/or stimulate them physically and mentally. With the help
of volunteers, occasional outside activities are arranged either in the local town or further afield using the homes wheelchair adapted minibus. Occasionally there are staff, resident and relatives meetings to discuss any problems or concerns and to brainstorm any ideas that could help all parties achieve better outcomes for the residents. There are no restrictions on visiting times and te and cake are always forthcoming. This all helps to generate a free and relaxed atmosphere within the home. The home is well led and any concerns are addressed as soon as practically possible. Should any medical conditions occur, prompt action is taken. The relevant authorities contacted as required for the resident's best interest. The time in attending to resident calls can sometimes be protracted, but with many residents to attend to this is not surprising, the staff cannot be everywhere at once. Redmount Residential Home is to be recommended.

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Review from Michael T (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considering the extent of my mother's illness (Alzheimer's - registered blind) the treatment is fine.

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Review from D G (Grandson of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every member of the team is so hard working and extremely friendly to the people staying here and visiting and always put 100% to their job.

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Review from J S (Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made very welcome on arrival. Friendly with residents and visitors. Good meals and always help available if needed.

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Review from Ben G (Grandson of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience when I visit my Grandad is always excellent. All the staff are extremely friendly with all residents and visitors and are very helpful with any person that requires their assistance.


They make you feel very welcome when you visit.


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Review from Katherine G (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, always made to feel very welcome. Staff even come in on days off to help. Excellent food, lovely homemade goodies.

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Review from J S (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great CQC report.


Kind and knowledgeable staff.


Clean and homely, pleasant atmosphere.


Person-centred.


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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Redmount Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.566 for Redmount Residential Home is calculated as follows: ( (141 Excellents x 5) + (39 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 196 Ratings = 4.566

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redmount Residential Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Scott

Scott Davies

Job Title: Registered Manager

Joined: 2023

I have worked in health and social care for many years, supporting various types of people. Most recently I started working at Redmount Residential Home where me and my team are passionate about providing person centred care which is responsive and inclusive. I belive residents should be at the heart of everything we do and we work hard to develop an open culture where residents, friends and families are involved in people's care.