Sefton Hall

11 Plantation Terrace, Dawlish EX7 9DS
Submit a Review
9.2 30 Reviews
  • Sefton Hall, Dawlish
Sefton Hall Nursing Home is rated 'Outstanding' by the CQC (May 2020 & March 2017) and is located in a striking Georgian building, reached via an impressive driveway and standing in delightful sunny gardens. The home provides general nursing and specialist dementia care.

Sefton Hall retains the atmosphere of an elegant hotel. Many of the rooms are exceptionally light and airy with full height windows looking over the grounds. There are spacious lounges and a large dining room. They have recently added a conservatory which leads from the main lounge to the rear garden. This is filled with Mediterranean plants.

The home is only a few hundred yards from Dawlish town centre, the lawns and the seafront and train station.

Residents can enjoy regular visits from a hairdresser in the fully fitted salon, visits from one of the chiropodists and access to the in-house shop.

There is an excellent choice of menu and good home cooking by the resident chef.

A regular and varied programme of seasonal events and activities is organised by the home's team of social care co-ordinators, this includes trips out in the minibus and local outings along the seafront & town.

As well as the awards that the home has achieved, Sefton Hall is accredited as Gold Standard by the Eden Alternative and the home follows this philosophy in daily life.

Pets are important to the residents and the cat, Henry, has his own following and Facebook page. The home has an aquarium with Tropical Fish between dining rooms. The most recent additions are the friendly chickens who are very happy to greet you if you visit them in the front garden.

Show Sefton Hall on the Map

Care Provided by Sefton Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gabriela Ogreanu (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Sefton Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Sefton Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours for relatives and friends.


  • Parking

  • Some on-site parking. Pay & display card park approx 100m from home.


Sefton Hall Reviews (30)

Total of 30, showing 1-20
9.2

Sefton Hall has a Review Score of 9.2 (9.168) out of 10, based on 7 reviews in the last 2 years. Over all time Sefton Hall has 30 reviews.

Overall Experience

  • 25
  • 4
  • 0
  • 1
  • 0

Date Published

30
2
2
7
23

Review from A S (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in several care homes over the past 4 years since her stroke, some good and one not so good. But I have been so impressed with Sefton Hall since her arrival in Oct 2024. The best home by far that she and I have experienced.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for taking time to leave a review and for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia S (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so grateful for the outstanding care that Sefton Hall staff provided for our dad during his short stay there. Sefton's 'Outstanding' CQC award and other awards are truly deserved. From the manager, admin staff, nurses, and care assistants to the cleaner, every single person provided
exceptional care and support for Dad and for our family.
From the moment Dad arrived at Sefton Hall, he was provided with the utmost respect, friendliness, care and compassion. He received an excellent standard of care from all staff. The staff, without exception, allowed Dad to be himself, to make his own choices and to maintain the highest level of dignity. As visitors, my sister and I were cared for and supported sensitively, particularly during the last few days of Dad's dementia journey and when he passed away. We could not have wished for more. Our only regret is that Dad didn't come to Sefton Hall earlier. Heartfelt thanks to all involved.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for taking the time to leave us a review and your kind words are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Husband of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were caring, friendly and attentive. The management were very helpful and anxious that I should keep in touch after my wife left and promised future help if necessary. Full marks to the Sefton in all respects.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your kind words. Please do not hesitate to contact us again if you require any future help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past three years, Mum lived the best life she could here thanks to the excellent care and staff. As her Alzheimer's progressed and she became more frail, the staff always adapted to her needs. Mum clearly enjoyed the many activities, including music, animal encounters, crafts and trips out
to the beach. The staff work so hard to create a homely and friendly environment for residents. It was also a comfort to know nurses were on site if needed. I wish all residential care homes could be like this.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for taking the time to write this review and for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne B (Wife of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sefton Hall is a very special place with very special staff.
My husband was a resident from Sept-Dec 2023 when he sadly passed away.
As a family, we feel very privileged that he was offered a place at Sefton to live out his final days.
The management and leadership at Sefton is outstanding.
The
staff are so dedicated and hardworking, while continually going above and beyond and clearly love their jobs.
The nursing team are so dedicated and hardworking and deliver such high-quality care.
Everyone who cared for my husband was lovely, offering endless compassion, empathy, kindness and cheerfulness.
Sefton doesn't just offer top-quality care to the residents, but this is extended to the families. They were there for us as a family every step of the way and through some dark days.
We are eternally grateful to the whole Sefton team for everything they did for my husband.
Thank you, Sefton.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your kind words, Anne. We strive to provide the best care to all of our residents so that their relatives feel at ease and at home whilst at Sefton Hall. Your words reassure us that we are achieving this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R A (Next of Kin) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our very dear relative was admitted to Sefton Hall at very short notice following a rapid decline at home. We cannot praise the staff enough for their technical nursing skills, delivered with care, kindness and compassion. I would recommend Sefton Hall to anyone who is looking for first-class care for
someone they love. Our relative had complex health needs and none of this phased Sefton's highly skilled staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue H (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last few months in Sefton Hall. I cannot thank the staff enough for the care they showed towards her and to me and my family. She was always clean, well-fed, and every attention to detail was wonderful.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your time in completing this review. All comments are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Husband of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my wife's admission to Sefton Hall, the management and staff have been extremely supportive of us both in what has proven to be a very emotional time. It has been comforting to witness the compassion and understanding shown of my wife's complex condition and that the care provided is very
much driven by her personal needs and wishes. Communication and consultations concerning her care have been impressive and reassuring. The staff are always welcoming and flexible and are clearly committed to person-centred care. I am indebted and grateful to them and thankful that my wife is residing in such a positive and relaxed environment.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your kind words; they are very much appreciated.
We agree that not all of our rooms warrant a 5-star review and have a rolling plan of updating, refurnishing and re-decoration; unfortunately, having an old building comes with some constraints.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole R (Wife of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Sefton Hall Care Home in May 2022, in the later stages of dementia, and was there until his death in January 2023. I felt throughout that period he had the best care, the staff are very kind, caring, sensitive and willing to give as much time as is needed in any situation.
They have a keen sense of fun which is infectious and lightens the spirit of all the residents. Running through all this is a keen sense of professionalism. The atmosphere of the home is happy and calm and I was impressed by the amount of space allocated to dementia patients and the number of activities and sessions of entertainment is extraordinary. I always felt he was in the best place he could be.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your very kind words.
We hope that we were also able to lighten your spirit whilst visiting, and we hope that you would feel comfortable popping in to visit us in the future because you would be very welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harry W (Son of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Sefton Hall has provided my dad has been brilliant. The staff care very much for my dad and are attentive to his needs, even when he can be quite testing and demanding. The staff also accommodate us, family members, very well and keeps us in the loop of changes. They’ve looked after his
physical needs and called doctors and specialists when his condition changed.
They make an effort to get my dad out and engage with the community. They organise good outdoor activities to entertain the residents. While “recommending” a home feels odd, I genuinely am happy this is where my dad ended up and is the best I could have hoped for.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your kind words. It is fantastic to hear that the work the team does is visible to those visiting their loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H J (Relative of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and all staff are very helpful, considerate, have a chat with an update of the situation of any appointments etc. I phone regularly, and staff are very polite and reassured of any concerns I may have of recent events of Covid etc. I enjoy having quality time in his room, which gives me more
pleasure and happiness being together. Thank you for all you do at Sefton Hall.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your comments. We are happy to hear that you have felt reassured over these past few months.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H F (Relative of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring environment. Good level of cleanliness and good management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James S (Son of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father’s condition declined rapidly in early 2020. And in the height of the pandemic, he was sectioned. No words for how difficult a time that was for everyone. He was then placed into Sefton Hall and after settling in period, I can say without a doubt, he is very happy and stable. He considers it
his home. He continues to surprise us with how well kept he is, content and engaged. I cannot thank (all) the staff at Sefton enough for how caring they are and the hard work they put in. I wouldn’t hesitate to recommend their services.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your very kind words, James. They are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette M (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is that Sefton is a fantastic home. My mum has been there since the end of December 2019, and since then, she has improved so much from the great care they give her. All the staff are friendly, welcoming, caring and cannot do enough for their residents. The home is always clean and welcoming.
The residents are always occupied with crafts, games and visiting entertainment. I would not hesitate in recommending this home. I am always singing their praises and am so grateful I do not have to worry as my mum is happy, clean, safe and cared for.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you for your wonderful review, Annette. It is good to know that you feel this way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather D (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In December 2020, during the Covid pandemic, our mum had to be relocated and we chose Sefton Hall to be her new home. We found the staff to be warm, welcoming, and friendly and they responded to our queries readily, however small. We felt reassured that the care and safety of the residents were a high
priority for them. Sefton has worked diligently in challenging times and the staff show kindness and compassion. The care home has a homely atmosphere where I feel residents can be themselves. Fun and laughter are much appreciated here and the team works hard to provide an enriching environment with a variety of activities which stimulate the senses eg BBQs, musicians, miniature ponies, crafts, inflatable Olympics and much more. As a family, we feel completely confident that our mum is being given the best possible care.

Reply from Alison Adair, Senior Administrator at Sefton Hall

Thank you very much for this lovely review, Heather. It is good to know that all of the team's hard work is recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan W (Husband of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very distressed when my wife was admitted to Sefton Hall. As my wife and best friend for over 60 years it was soul destroying. From the first day, I was overwhelmed with the kindness and consideration shown to me and my wife. Over the last year or so, I have been amazed at the thoughtfulness and
kindness shown to us both, even simple things like remembering our names or a birthday cake on her birthday. I have absolute faith that my wife is thoroughly and professionally cared for, by really nice people. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W D (Wife of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Sefton Hall in the middle of May 2021, having spent two weeks in the hospital, being admitted from the previous care home where he was a resident. I cannot fault the love, care, help and attention that he receives at Sefton Hall. The staff seem to have unlimited patience and
compassion. I admire them! They keep him clean and tidy, even though he does often object to his personal care! Although he is confined to his bed, they make sure that he has a clean shirt on every morning and is always clean and tidy on my weekly visits. My love and thanks to all the staff at Sefton Hall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Wife of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Sefton Hall in Cedar since September 2019 due to his condition of Dementia with Lewy Bodies plus Parkinsons. These conditions make him a difficult patient, from time to time, as I know from experience (prior to his admittance to Sefton, I looked after him at home).
I admit I was full of trepidation at him going into a home. However, over the months, I could not wish for him to be in a better place. When I could visit daily, I could see the staff tending their patients with compassion, humour and love. How they cope with the wide range of complex problems of their patients fills me with admiration.
I know that from the way he is with the staff, that he is happy there; he doesn't know me now, at times, unfortunately, but the staff continue to mention my name to him when I phone and when I visit.
I cannot speak highly enough of Sefton Hall, its staff and management. Thank you all for looking after my husband so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful team at Sefton Hall looked after my dad for the last 6 years of his life. We all had ups and downs during that time especially as dads health worsened and his needs increased, the level and complexity of arrangements also increased. Dad was always well looked after and it became apparent
to mum and me during his last week with us just how much the staff "cared" for him in more than the sense of following a care plan and going through the motions. They all really cared and were not afraid to show it. The level of emotion shown is something I felt comforting and will always cherish.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Una C (Resident) assisted by family/friend published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is really excellent place to be, all staff are really lovely and treat me well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.168)

Overview of Review Score

The Review Score of 9.2 (9.168) out of 10 for Sefton Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Sefton Hall is calculated as follows: ( (66 Excellents x 5) + (17 Goods x 4) ) ÷ 83 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.373 Points relating to the number of positive Reviews for Sefton Hall is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 7 Positive Reviews ÷ 10.4 = 0.673

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Andreea

Andreea Vieru

Job Title: Clinical Lead

Joined: 2016

Andreea is a Registered Nurse and has been at Sefton Hall since 2016. She leads a team of 6 nurses.


Penny

Penny Truswell

Job Title: Senior Team Leader

Joined: 2010

Penny is a very experienced carer, starting her career at Sefton Hall in 2010.
Penny now leads the team within Cedar, our dementia area.


George

George Silimon

Job Title: Senior Team Leader

Joined: 2012

George began his career as a carer in 2012, at Sefton Hall.
George leads the team within the general nursing side of Sefton Hall and has an alter ego 'Georgina' who loves to organise the Karaoke!


Frequently Asked Questions about Sefton Hall

What types of Care is Sefton Hall registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sefton Hall provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Sefton Hall have?

There are 52 Single Rooms.

What are the Facilities & Services at Sefton Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sefton Hall to the centre of Dawlish?

0.2 mile(s) as the crow flies, distance by road may be significantly further.