Sefton Hall

11 Plantation Terrace, Dawlish EX7 9DS
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9.2 30 Reviews
  • Sefton Hall, Dawlish
Sefton Hall Nursing Home is rated 'Outstanding' by the CQC (May 2020 & March 2017) and is located in a striking Georgian building, reached via an impressive driveway and standing in delightful sunny gardens. The home provides general nursing and specialist dementia care.

Sefton Hall retains the atmosphere of an elegant hotel. Many of the rooms are exceptionally light and airy with full height windows looking over the grounds. There are spacious lounges and a large dining room. They have recently added a conservatory which leads from the main lounge to the rear garden. This is filled with Mediterranean plants.

The home is only a few hundred yards from Dawlish town centre, the lawns and the seafront and train station.

Residents can enjoy regular visits from a hairdresser in the fully fitted salon, visits from one of the chiropodists and access to the in-house shop.

There is an excellent choice of menu and good home cooking by the resident chef.

A regular and varied programme of seasonal events and activities is organised by the home's team of social care co-ordinators, this includes trips out in the minibus and local outings along the seafront & town.

As well as the awards that the home has achieved, Sefton Hall is accredited as Gold Standard by the Eden Alternative and the home follows this philosophy in daily life.

Pets are important to the residents and the cat, Henry, has his own following and Facebook page. The home has an aquarium with Tropical Fish between dining rooms. The most recent additions are the friendly chickens who are very happy to greet you if you visit them in the front garden.

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Care Provided by Sefton Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gabriela Ogreanu (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Sefton Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Sefton Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours for relatives and friends.


  • Parking

  • Some on-site parking. Pay & display card park approx 100m from home.


Sefton Hall Reviews (30)

Total of 30, showing 21-30
9.2

Sefton Hall has a Review Score of 9.2 (9.168) out of 10, based on 7 reviews in the last 2 years. Over all time Sefton Hall has 30 reviews.

Overall Experience

  • 25
  • 4
  • 0
  • 1
  • 0

Date Published

30
2
2
7
23

Review from Jean D (Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for the months of December 2017 to the present day. I have found staff excellent, care is good and regular. The food is nice and more than enough. My room is pretty, clean and bright. I am very well cared for. We all live as a family.

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Review from J B (Wife of Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise for the staff at Sefton Hall. I cannot thank them enough for their care of my husband and for the kindness to me which I cannot fault.

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Review from Nik P (Son of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was a resident from February to May.
Almost from day one, the care that the home had promised failed to take place.


He was continually given food that he did not like even though he had told them what he could and could not eat. We were told he could choose when to have his meals, this

is not true, lunch time is 12.30 and tea time 4.30. If he did not agree to go to bed before 7 pm then he would be left.


When he rang his bell a member of staff would appear, they would turn it off and say we will be back in a minute, sometimes this might be hours.


In the 11 weeks my father was a resident he had one bath and one shower.


I visited each day and voiced concerns but these were ignored.


I have written a formal complaint, had a reply saying they would get back to us within 28 days as they take complaints seriously yet 11 weeks and still no reply.


Sefton may be excellent at marketing and promoting themselves but their care is very poor.


He is now in another care home and is back to his old self.


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Review from Michael S (Son of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team were absolutely wonderful, treating my mother with dignity and care, being always cheerful with nothing being too much trouble.

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Review from Rodney W (Husband of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home is as comfortable as possible and the staff are caring and friendly. The food is good but occasionally repetitive.

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Review from Louise S (Granddaughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My nanny has been at Sefton Hall for a few months now and it makes me happy whenever I visit her to see. The staff are always very welcoming to me and really care about my grandmother. She is looked after very well and is making friends with the staff. There is always something going on to keep her
occupied. A fantastic place!

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Review from Sherry S (Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a one week respite stay at Sefton Hall and the staff were fantastic. The food was brilliant and the service could not be faulted. The hands-on carers, although mainly male, were discreet, sensitive and caring. The surroundings and atmosphere were clean, comfortable and relaxing. I am disabled
due to multiple sclerosis and wheelchair bound. I go into respite to give my husband, who is my main carer, a break. I have never really enjoyed going into respite before my visit to Sefton Hall. I now I look forward to my next respite stay, and it will now not only be a break for my husband but an enjoyable holiday for me. Not only is the care home a lovely place but also Dawlish is a wonderful holiday town, right on the beach with a beautiful park and river to visit. Most of the shops and cafes have wheelchair access. Dawlish itself is a lovely place to stay and also has an excellent bus and train service.

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Review from Michael H (Husband of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Sefton in April after spending some time at 2 other nursing homes. I have visited her every day since and judge her care to be excellent. The staff are caring and loving and my wife has settled well into a happy and loving home. I couldn't be happier with Sefton.

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Review from David F (Son of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's first experience of a care home, he stayed for 10 days. Comfortable room but stuffy in the hot weather. Food plentiful, if somewhat bland. Dad was not encouraged to drink enough in hot weather. Other than that all staff caring, friendly and eager to help. Dad had trouble understanding some of
the accents! Overall very pleased with the attention he received. Thank you.

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Review from Ann C (Daughter of Resident) published on 1 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a new home for my mum, I viewed Sefton Hall, everybody was so helpful and decided I wanted my mum to go there. She was assessed in hospital and they were happy to take her, she went there Friday 13th May. I got there soon after she did, the staff were so good. She took a turn for the
worse later that week, they were so lovely every time I phoned on the Thursday evening. When I phoned on the Friday morning the nurse said I should go in. I got there at 8am, everything was explained to me and I was made a cup of tea, later that morning I was made coffee and toast. Sadly my mum died 4 hours later. They were so kind to her and so kind to me that morning, I wasn't rushed out, all staff were brilliant. I have been telling everybody how brilliant Sefton Hall is and I only wish my mum would have had longer there.

Reply from Kelly Boweren, Administration Manager at Sefton Hall

Thank you for your kind words and your recommendation means a lot to us.


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Current Review Score: 9.2 (9.168)

Overview of Review Score

The Review Score of 9.2 (9.168) out of 10 for Sefton Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Sefton Hall is calculated as follows: ( (66 Excellents x 5) + (17 Goods x 4) ) ÷ 83 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.373 Points relating to the number of positive Reviews for Sefton Hall is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 7 Positive Reviews ÷ 10.4 = 0.673

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Andreea

Andreea Vieru

Job Title: Clinical Lead

Joined: 2016

Andreea is a Registered Nurse and has been at Sefton Hall since 2016. She leads a team of 6 nurses.


Penny

Penny Truswell

Job Title: Senior Team Leader

Joined: 2010

Penny is a very experienced carer, starting her career at Sefton Hall in 2010.
Penny now leads the team within Cedar, our dementia area.


George

George Silimon

Job Title: Senior Team Leader

Joined: 2012

George began his career as a carer in 2012, at Sefton Hall.
George leads the team within the general nursing side of Sefton Hall and has an alter ego 'Georgina' who loves to organise the Karaoke!