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The Sidmouth Nursing Home has a Review Score of 8.4 (8.428) out of 10, based on 2 reviews in the last 2 years. Over all time The Sidmouth Nursing Home has 4 reviews.
Review from Linda H (Daughter of Resident) published on 24 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sherin John, Manager at The Sidmouth Nursing Home
Thank you for taking the time to share your experience with us. We're delighted to hear that your mother has found comfort and excellent care at Sidmouth Nursing Home. Providing a caring and supportive environment is our top priority, and we're thrilled that both you and your mother feel well looked after. We appreciate your kind words about our staff and management team. Your recommendation means a lot to us. If there's anything more we can do to support you and your mother, please don't hesitate to reach out.
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Review from Rosie S (Daughter of Resident) published on 8 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Frances M (Daughter of Resident) published on 6 March 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Theresa M (Daughter of Resident) published on 2 November 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
Mum was welcomed to her new home by the Matron who'd given up her own day off! All fears about 'losing her autonomy' were allayed with kindness and sensitivity. Compassion, respect and love were what my mother needed and they were delivered unstintingly by the staff, until the end.
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The Review Score of 8.4 (8.428) out of 10 for The Sidmouth Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for The Sidmouth Nursing Home is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.47 Points relating to the number of positive Reviews for The Sidmouth Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 2 Positive Reviews ÷ 5.8 = 0.345
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Feb 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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