Wolborough Court

32a College Road, Newton Abbot TQ12 1EQ
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9.8 67 Reviews
  • Wolborough Court, Newton Abbot
Wolborough Court is an exclusive and magnificent residence that has been purpose-built with providing excellent care in mind. With exquisite attention to detail it is truly a beautiful place to live. The home boasts three lounges and two dining rooms all beautifully furnished and with a patio door that leads onto the home's private veranda.

Staff treat residents as they would want their own mother or father to be treated. Socialising is especially important and residents are encouraged to join in on the daily activities, eat well, sleep well and make new friends. The home is very focused on helping its residents to recapture that sparkle for life. The staff too have been with Rose Care Group for quite a while and take pride in not just being a care home but an extended family for all residents.

Longer-term residential care and also day-care are available. In day-care, individuals may choose to join the home during the day but go back to their own home during the night. Shorter visits are also available (for example coming for a couple of hours to join for a cup of tea and a bath) and joining in activities with the home's friendly little family.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Group award, 2024 and 2025.

Show Wolborough Court on the Map

Care Provided by Wolborough Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Hayden (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Wolborough Court

  • Weekly Charges per Person
    • Self-Funded Residential Care £825 – £995
  • (these prices are only a guideline, please contact Wolborough Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Wolborough Court Reviews (67)

Total of 67, showing 1-20
9.8

Wolborough Court has a Review Score of 9.8 (9.758) out of 10, based on 16 reviews in the last 2 years. Over all time Wolborough Court has 67 reviews.

Overall Experience

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Date Published

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Review from Caroline L (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum absolutely loves it here ,she is very well cared for and has flourished since becoming a resident , she especially enjoys all the activities and the food is excellent. The staff are lovely and very welcoming to visitors.

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Review from Daren R (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wolborough Court is a smaller purpose-built residence set on Wolborough Hillside, commanding lovely views across the surrounding countryside. This well-managed home is always clean, light and airy and maintained to a high standard throughout. Mum and all the other residents are always treated with the
utmost dignity, respect and given time. All Mum's medical, mental and physical needs are dealt with to a high standard and I'm kept informed of anything necessary. Hot freshly cooked food is served daily to a very high standard with any special dietary needs catered for and a varied menu including homemade cakes. There are daily activities and professional entertainments visiting on a regular basis. Days out are also organised if required. All the staff are smart, professional, competent and friendly. Most importantly though they really do care for their residents, so for family or friends this is most reassuring indeed. This "care home" surpasses on "care" really is a "home" to my mum.

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Review from Nichola M (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wolborough Court is an outstanding Care Home.
My mother has been a resident for over a year and in that time she has received first class care.
Any medical issues arising have been dealt with promptly. We are always kept informed of any developments.
The staff are always proactive and caring and
there are many activities arranged for her to enjoy.
This is an extremely well managed home from home.

Reply from Claire McMahon McMahon, Area Manager at Wolborough Court

Thank you so much for your kind review. We're delighted to hear that your mother has been receiving first-class care at Wolborough Court and that you feel confident in the prompt attention to her medical needs and the communication from our team. It's wonderful to know that she enjoys the activities and feels at home with us. Your recognition of our proactive and caring staff, as well as the home's management, means so much to everyone here. Thank you for sharing your experience, it truly inspires us to continue providing the highest standard of care!


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Review from Sharon M (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to move here at very short notice in December 2024. It was a very smooth move. She has settled into her newly decorated room quickly. She is full of praise for the staff. She is enjoying the variety of hot meals.
The activities on offer vary daily and are excellent. No complaints here.

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Review from Sandra A (Daughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in above home for 30 months, after a wobbly start she settled in, made friends and got used to the routine. The staff treated her well and took good care of her until she passed.

Reply from Claire McMahon McMahon, Area Manager at Wolborough Court

Thank you for sharing your experience with us. We're so glad to hear that, despite a challenging start, your mum settled in and felt cared for during her time with us. It means a lot that you felt the staff treated her well and provided the care she needed. We understand how important it is for families to have peace of mind, especially during difficult times, and we are honoured to have been part of your mum's journey. Thank you again for your kind words.


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Review from Stuart C (Son of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Taking up residence in the care home was a great relief to Mum. She had previously been struggling with anything physical, including preparation of meals and generally looking after herself. After more than two months, Mum continues to be glad she became a resident and says she is particularly pleased
at how kind, considerate and competent are the caring staff. She says the meals provided are good and sufficient.

Reply from Hayley Holland, Regional Director at Wolborough Court

Thank you for your lovely comments, Stuart. We are glad your Mum has settled in well.


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Review from P K (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been very pleasant and helpful every time I visit. Everything is well maintained and the home has a friendly atmosphere.

Reply from Hayley Holland, Regional Director at Wolborough Court

Thank you for your lovely comments, we really appreciate you taking the time to review us.


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Review from Penny H (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Wolborough Court since February 2024. She has settled well and bounced back from a bad time in hospital with the excellent care given. The manager is a wonderful individual who has an excellent rapport with residents and staff, all of whom are cheerful and very helpful.
I have every confidence in the team who are working together well. It's great to feel confident that my mother is in good hands and can enjoy being looked after with love.
I particularly like the arrangement of the communal rooms and the range of activities on offer. The quality of the food is also very good, an important consideration.

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Review from Keith B (Son of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Wolborough Court from December 2023 just before Christmas until she passed away in February 2024.
She was cared for in an exemplary way by the endlessly thoughtful staff in all departments of the home from day-to-day care, catering staff, the lady who washed all the clothes and the
exceptional manager who not only addressed my mother's needs but also had time for myself when things were stressful.
My mother enjoyed the activities and the Christmas festivities which I myself was kindly invited to attend.
I could never speak highly enough of Wolborough Court as a residential home.

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Review from L A (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled well, she always looks clean and well-presented on my visits.
The new enabler has varied activities scheduled for the residents on most days.
The food, especially the cakes is amazing. The menu seems very varied. The home looks well presented with decorations for Xmas, Valentine's,
and Mother's Day. The manager is excellent very approachable, professional, and very caring towards residents.

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Review from Chris J (Son of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's experience at Wolborough Court has been very positive and her quality of life has steadily improved since she joined in November 2022. Management is good and well led. All the staff are very caring and considerate and are always helpful whenever I telephone.
Her room is spacious with a great
view over a nearby park and she has been able to add some pictures and furniture to help to make it more homely.
Food is great and the kitchen spotlessly clean. Sometimes treats are organised for tea-times.
Social activities are also good and it is really great to share photos on social media to view what has been taking place.

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Review from Jane B (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's experience at Wolborough Court has been positive, staff are very caring and considerate of her needs. The room is spacious which she has ben able to make homely. This initially was for respite, she is now considering a permanent move due to her home situation.

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Review from Robert M (Brother of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the local management understanding, sympathetic and caring.
I had great difficulties with higher management concerning the transfer of my brother from hospital back to the care home. It took 5 days with my brother being marooned in a busy surgical ward awaiting a decision on whether he
could return to his room. This was distressing for him, his family and extremely frustrating for the hospital.
The local management team assessed him in hospital on bank holiday Monday (the manager interrupting her annual leave). I was informed within a few hours that he would be able to return subject to the owner and financial directors' agreement.
Hence the delay, the apparent policy is to contact by email only, presumably leaving a paper trail! The emails were not picked up!
This delay concerned the cost of extra staff cover and the provision of a special bed.
This is not acceptable for a caring organisation. The company's policy must change, and a 24/7 decision process should be a priority.

Reply from Paul Nery, Owner at Wolborough Court

We can only apologise that you feel you were let down by higher management in the returning of your brother to the care home.
For the home to comply with all CQC regulations and safeguarding guidelines, we are legally obliged to ensure that we were able to safely re-admit your brother, and that we could safely meet his needs.
We worked as fast as we could to resolve this issue for you, even asking the manager to cut short her annual leave and senior management were looking at this over the weekend.
As privately explained by the managing director to yourself, the delays were not due to any policy about requiring email-only communication. Phone calls are quite regular within our team. It was caused in part by having to receive information from the hospital and then to bring in the right equipment to keep him safe.
We will look at the process and see if things can be sped up further.
At the same time, we were overall pleased that you had a good experience with us


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Review from J C (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been very happy at Wolborough Court for over two years now. I do feel they care about him and he feels very lucky to be there.

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Review from Elaine D (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum started in Wolborough Court Care Home we were very unsure but the care and support your staff gave her was excellent and you all made her feel welcome. When my mum said she only wanted a female carer helping her to shower, you understood her feelings. Your staff are always on hand if we
need help and advice.
When Mum moved into her lovely room with great views, decorated to a good standard, the only picky thing is the carpet is quite stained. The facilities, e.g. laundry is done to a great standard and you even put my mum's clothes away neat and tidy. Sometimes I go to see Mum in the evening and the bins haven't been emptied from the day before. The toilet needs bleaching daily to keep it fresh. The food and drink on offer is a nice selection. We feel safe knowing the security is good. Since the new management has taken over, we can see a lot of good improvements. Wolborough Court is a well-presented care home. Well done everyone.

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Review from George M (Brother of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first visit to Wolborough Court and our immediate impression was what a wonderful home for my sister. It's very clean, the staff are wonderful, the food excellent and my sister feels very safe, which was our first priority. I cannot thank the staff enough for their commitment to all the
residents and how they've made my sister very happy.

Reply from Martine Williams, Area Manager at Wolborough Court

Thank you for your lovely review, I am so pleased that your sister has settled in well at Wolborough Court and that she is very happy.


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Review from Sally M (Power of Attorney of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Settled quicker than expected. Loves it so much, made friends within hours.
I feel happier because I know she is safe and happy. Also, she loves the food. Since she has been here, this is the happiest I have seen her in a couple of years.

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Review from Tony T (Son of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Wolborough Court Care for the past six months and has settled well, mainly due to the care and attention she has received from the staff. The staff treat her like they would their own family and we are always welcomed when we visit, made to feel at home and encouraged to be part of her
care.
The building is purpose built, it is well kept and is generally clean and tidy. Mum has a large room with amazing views across the countryside which she loves. She was able to bring her own bits and pieces which has helped to make it feel like home.
The food is generally good and the lunches are varied, the roast on Sunday is always talked about.
The staff is really what makes this place, nothing is too much trouble, they are friendly and approachable and the care she receives is great.

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Review from L T (Daughter-in-law of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really caring environment and staff will do anything to help. Mum initially moved in on a temporary basis and this is now permanent. The staff treat Mum like family and will help her in any way she needs. The new manager seems to want to make more positive changes for the future that I believe this
will only improve the home's environment and care further.

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Review from D M (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Wolborough Court on an NHS placement for rehabilitation for four weeks. However, after initial reluctance, he soon came to the decision that he would like to stay permanently. He and I found the home to be kept in a very clean and welcoming state. The staff are always friendly, cheerful
and helpful. With only 20 or so residents, there is a feeling of being part of a family and friends were soon made.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Wolborough Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Wolborough Court is calculated as follows: ( (142 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 186 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wolborough Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Wolborough Court

What types of Care is Wolborough Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wolborough Court provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Wolborough Court have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Wolborough Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wolborough Court to the centre of Newton Abbot?

0.5 mile(s) as the crow flies, distance by road may be significantly further.