Woodhayes

36/40 St Leonard's Road, Exeter EX2 4LR
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9.8 42 Reviews
  • Woodhayes, Exeter
Woodhayes is located in a conservation area in Exeter, in the delightful St Leonard's district.

This nursing home offers total care for 24 residents and comprises two large Victorian listed houses which have been sympathetically renovated and converted into a nursing and residential home.

The aim at Woodhayes is for residents to live independent, happy and fulfilling lives.

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Care Provided by Woodhayes

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gill Price (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Woodhayes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,286 – £2,137
    • Self-Funded Residential Dementia Care £1,286 – £2,137
    • Self-Funded Nursing Care £1,400 – £2,137
    • Self-Funded Nursing Dementia Care £1,286 – £2,137
    • RESPITE Self-Funded Residential Care £1,286 – £2,137
    • RESPITE Self-Funded Residential Dementia Care £1,286 – £2,137
    • RESPITE Self-Funded Nursing Care £1,400 – £2,137
    • RESPITE Self-Funded Nursing Dementia Care £1,286 – £2,137
  • (these prices are only a guideline, please contact Woodhayes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available.


Woodhayes Reviews (42)

Total of 42, showing 1-20
9.8

Woodhayes has a Review Score of 9.8 (9.769) out of 10, based on 13 reviews in the last 2 years. Over all time Woodhayes has 42 reviews.

Overall Experience

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Review from C H (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Woodhayes are very kind and caring. They are always aware of my mother's needs and how best to support and assist her and us, her family. Mum's room is comfortably warm and light with a lovely view overlooking the garden. We are all very happy with the home.

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Review from Hilary P (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Woodhayes have been brilliant during the past 13 months my mum has been a resident. However their care during the last week when Mum was at the end of her life has been exceptional. Their support for myself and my siblings has been invaluable and we as a family shall be forever grateful.

Reply from Nathan Stone, Director. at Woodhayes

Hello Hilary P. Firstly, please allow me to convey my sympathies for your recent loss. Secondly, to thank you so much for the kind words contained in your review of our Care and Nursing Team at our Care and Nursing Home at Woodhayes in Exeter. It's really lovely to read that our care team have been brilliant during the past 13 months whilst your mum has been a resident and especially during the last week of her life. I know the manager and her team will be really grateful for your kind words and feedback. Kindest regards


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Review from R F (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't care too much about the fabric of the building of a care home, but much more about the care given, the quality of the staff and the resources available to assist in that care. Woodhayes is excellent for these more important aspects.

Reply from Nathan Stone, Director. at Woodhayes

Good afternoon RF. I have to say, I get where you are coming from. The real quality of a care home is with the team of people working in it. That being said we do, of course, spend a lot of time (and money) on continually maintaining and updating all of our care home buildings and facilities. Woodhayes is a lovely old building (three former townhouses joined into one) which enables it to retain that family / homely atmosphere. Thank you, of course, for highlighting our excellent Care and Nursing Team - your kind words will be greatly appreciated by them. Thank you again.


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Review from S H (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad was a bit reluctant to move to a care home but his health had deteriorated. This meant that he wasn’t the easiest person for the carers to deal with. This was difficult to begin with but once they got used to each other and they realised what he didn’t like it did become easier. The carers are
patient and kind, and the nursing staff were brilliant. When Dad was very poorly two staff members in particular were very caring to Dad and us.
The building is a bit tired but Dad had a nice large room with a lovely view.

Reply from Nathan Stone, Director. at Woodhayes

Thank you for this very kind and insightful feedback relating to your experience, and importantly your Dad's experience, at our Nursing Home at Woodhayes in Exeter. Thank you for highlighting the kindness and patience of our Care and Nursing Team - I know Gill and her team will really appreciate that kind feedback. We hear what you say about the building - we purchased Woodhayes towards the end of Covid and lockdowns so have not been able to get as much done as we would have liked, we've focussed heavily upon regulatory work with regards to the building (fire regs etc) and outside painting and repairs. We have refurbished several residents' rooms and now have quotes in for decorating the corridors and resident lounge areas - it's going to look lovely. Thank you again for your kind feedback. Nathan.


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Review from E M (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved to Woodhayes after previously being at another home for 14 years. She is 86 and it was an anxious time for her and the family.
It need not have been! The staff and managers at Woodhayes are lovely. Extremly friendly, kind, and welcoming and always seems happy. It's obvious
from every person working there that they are in a happy relaxed environment, where all work very hard! Mum from day one has settled in amazingly. Thank you.

Reply from Nathan Stone, Director. at Woodhayes

Good afternoon. Thank you so much for taking the time to leave this positive review of your experience with our Care and Nursing Team at our Care and Nursing Home, Woodhayes, in Exeter. Yes, any move will be a stressful and anxious time for all - so it's lovely to read about how well the care team and managers at Woodhayes have supported you and your mum during the process. Thank you again for this really kind feedback - both from us and the team at Woodhayes and on behalf of other families who will likely read this and be reassured by it. Kindest regards


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Review from Diane B (Niece of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at Woodhayes for approximately six weeks receiving end of life care. I was very happy with the care she received. All the staff were excellent. I didn’t live locally and was visiting once a week and there was always a manager and a nurse I could speak to about my aunt. Her room was lovely
and homely and I felt that the staff took the time to get to know her. I was always alerted to changes in her health. The personal care was very good. My aunt liked the food and her room and got on with the staff. She always had good things to say about the staff when I visited. I felt my aunt was content at Woodhayes. I felt she spent her last weeks safe and cared for. I couldn’t be more happy with the care she received at a difficult time and I was very thankful that she spent her last weeks in such a caring environment.

Reply from Nathan Stone, Director. at Woodhayes

Good afternoon Diane B. Thank you so much for taking the time to leave this really detailed and lovely feedback in relation to our Care & Nursing Team at Woodhayes, our Care and Nursing Home in Exeter. It's lovely to read how well your aunt was looked after and how happy you were with the care that she was receiving. Your final sentence is lovely and really does pay tribute to the hard work (and the importance of that work) of our care and nursing team - I know they will be really happy to read this. Thank you again.


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Review from Graham B (Son of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Woodhayes since June. He was discharged from the hospital and wasn't expected to live long. It is now October and it's a testament to the excellent care he has received here. He tells us he is really looked after here. We find all the staff lovely and both caring of
my father and supportive of us.

Reply from Nathan Stone, Director. at Woodhayes

Good morning.Thank you so much for this really kind and positive review of your experience with our Care Team and Nursing Team at our Woodhayes Nursing Home in Exeter. It's really lovely to read how well your father's health has rallied whilst at Woodhayes and that he reports being really looked after. Thank you for highlighting how lovely our care team are and how supportive they are both to your father and yourselves. Thank you again.


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Review from M W (Husband of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's stay was all too brief at Woodhayes but the end-of-life care she received helped my family and myself to feel less stressed at the very sad time. The staff and management created an outstanding atmosphere of friendliness and attentiveness.


Eighty years ago I was born in Woodhayes Maternity

Home as it was then, so the personal contact is very special.

Reply from Nathan Stone, Director. at Woodhayes

Good afternoon. Thank you so much for your very kind words and praise for our Care and Nursing Team at Woodhayes. It's lovely to read that the care that your wife received helped both her and her family and what would have been, as you say, a very sad time. It's fascinating to think that you were yourself born in Woodhayes all those years ago. Thank you again for your kind words and, again, we are all very sorry for your loss. Kindest regards.


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Review from J D (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling mum was treated with care, respect and compassion during her stay at Woodhayes and all the staff were so kind and caring at all times and especially through the last days of our beloved mum's life.

Reply from Nathan Stone, Director. at Woodhayes

Thank you so much for leaving this really kind review following your mum's stay at Woodhayes. I know the manager and her team will be really pleased to read your kind words. We are, of course, all really sorry for your loss. Thank you again, and take care.


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Review from Sue P (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the care you provided for my mother during the six months she stayed at Woodhayes. The staff were all welcoming and professional and treated Mum with kindness and respect.

Reply from Nathan Stone, Director. at Woodhayes

Hello. Thank you so much for leaving this really kind review following your Mum's six month stay at Woodhayes. We are all really pleased that your mum was treated with kindness and respect and that the care team were welcoming and professional. I know the manager and her team will be really happy to read your kind words. Kindest regards.


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Review from J P (Niece of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On 12 April 2023, my aunt sadly passed away at Woodhayes Nursing Home. My mother and I spent the day by her side. The staff were very caring, discreet and comforting. We were able to come and go. I liaised with the manager, the nurse and the GP who visited on the day. The staff looked after us and made
several cups of tea, which my mum really appreciated. I am very grateful to the staff for being kind, caring and compassionate toward us.

Reply from Nathan Stone, Director. at Woodhayes

Good morning. Thank you for taking the time to leave this really positive review of your experience with our care and nursing team and our care and nursing home at Woodhayes in Exeter. I am, of course, very sorry to read that your Aunt has sadly passed away. At the same time, I'm really pleased that you and your mum were able to spend the day by her side and that our care team were very caring, discreet and comforting. Thank you again for this very kind feedback. Kindest regards.


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Review from Lisa S (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be forever grateful to the wonderful staff at Woodhayes for the care they gave to my mum in the last months of her life. She had some complex needs but they managed to raise a smile from her everyday. She was treated with kindness and dignity throughout her time there. My only regret is that
we didn't move her to this excellent home sooner.

Reply from Nathan Stone, Director. at Woodhayes

Hello Lisa. Thank you so much for this lovely and positive 5/5 Star review of your experience, and that of your Mum, whilst she was living at our Woodhayes Nursing Home in Exeter. Thank you for highlighting our 'wonderful staff' and all of the excellent work that they do. I know the manager and her team will be really touched by your kind words. We are all sorry for your loss and wish you and your family all the very best. Kindest regards.


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Review from Janet L (Niece of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I visit her sister who has dementia regularly. We come from Dorset. the home is very clean and tidy. the staff are welcoming and friendly, always recognise that mum is her sister. My aunt's room is immaculate and has been made her own, with lots of familiar items around her and family photos.
I am a retired general nurse and it is heartening to witness the high standard of care she receives. Well done to all at Woodhayes. Thank you.

Reply from Nathan Stone, Director. at Woodhayes

Good afternoon Janet, thank you so much for taking the time to leave this 5 / 5 star detailed review of your experience with our care team and nursing home at Woodhayes in Exeter. It's really nice to read how much you and your Mum enjoy visiting your Mums sister at Woodhayes. Thank you for highlighting how our care team are welcoming and friendly. Of course, all feedback is very much appreciated, especially yours given the position of knowledge (former general nurse) from which you speak. Thank you again and kindest regards.


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Review from S M (Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for fifteen months, and during this time I have experienced very good care, comfort and respect.
A bonus was having a friendly staff able to have a joke and a laugh.

Reply from Nathan Stone, Director. at Woodhayes

Good morning SM. Thank you for leaving this review of your experience living at our Woodhayes Nursing Home in Exeter. It's always really nice when we see reviews posted by our residents as, after all, who else can know the home better? It's great that you have experienced very good care, comfort and respect and, indeed, that's fundamental to what we do. But, we all want to be able to have a joke and a laugh - and it's great that you are doing just that with our care team members. Care homes are communities - and it's always really great when we have people around who are confident and outgoing and get the atmosphere going - sounds like you're one of them! Thank you, it brightens eveybody's day! Kindest regards.


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Review from Jacky S (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mother was only at Woodhayes for just over a week before she died, the family were impressed with the care she received. All the staff were friendly, supportive and helpful and made us very welcome when visiting.

Reply from Nathan Stone, Director. at Woodhayes

Hello Jacky. Thank you for posting this really positive review of your experience with our Care Team and Nursing Home at Woodhayes in Exeter. I'm really pleased that your family were impressed with the care that your Mum received and that the care team were friendly, supportive and helpful and made you feel welcome. I'm really sorry to learn that your Mum has sadly passed away, I wish you and your family all the best at this difficult time. Kindest regards.


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Review from R Q (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to express our thanks to Woodhayes for the care of my father for a few weeks before he passed away. Finding a nursing home for a relative is difficult and we found the staff really friendly and helpful. We were impressed with his care and the support for the relatives. We also received help with
the attendance allowance application, which was really illuminating as to the extensive skills and tasks required to provide 24/7 nursing care, in a dignified and safe manner.

Reply from Nathan Stone, Director. at Woodhayes

Hello RQ. Thank you so much for leaving this really lovely review of your experience with our Care Team and Nursing Home at Woodhayes in Exeter. We are all very sorry for your recent loss. I know that our Care Home Manager and her team will have done their very best for your Dad whilst he was with them. Your kind words in this review will mean a great deal to them. Thank you again, Kindest regards, Nathan.


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Review from Paul F (Son of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother has only been a resident at Woodhayes for a few weeks, I am very impressed with the care and attention that she receives. The staff and management team are a vast improvement compared to the previous care home that we moved her from. The care staff are very friendly and helpful and
my mum is so much happier. There is always someone available when needed. My thanks are nowhere near enough to the caring staff that look after Mum.

Reply from Nathan Stone, Director at Woodhayes

Hello Paul, thank you so much for taking the time to write this really lovely and positive review of your experience with our care team and care home at Woodhayes in Exeter. We are all really pleased that your mum (and you as her loved ones) is happy at Woodhayes and thank you for your kind words and acknowledgement of the hard work of our care team in achieving this. I know the manager and her care team will really appreciate your kind words. Kindest regards, Nathan.


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Review from J I (Son of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are great and it is a very well-run home.

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Review from Joanne R (Niece of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt was moved here from the hospital following a fall. We were very anxious about the move as she is a very independent lady and had previously stated she did not want to go home. Two weeks into her stay at Woodhayes, she is loving it! She actively participates in all aspects of home life, from
hairdressing to singing sessions, she is in her element. Woodhayes has offered her the social and safety elements she needs at this time of life and we are hugely grateful to all the staff for the easy transition. Highly recommend.

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Review from J D (Son of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodhayes is a kind and caring community. My mother has lived here for three years, and my father two before he passed away. They have always been treated with compassion and kindness. The home is always responsive to our enquiries and requests.

Reply from Nathan Stone, Director. at Woodhayes

Hello, thank you for taking the time to publish this glowing 5/5 star review of your experience with our care team and care home at Woodhayes in Exeter. As you will be aware, Woodhayes has only since July 2022, been a part of the Stonehaven family. We were really keen to welcome Woodhayes into our group as we saw all of the things that you note - a kind and caring culture and a dedicated care team treating residents in their care with compassion and kindness. It's really nice to read that your Mum and Dad previously enjoyed living at Woodhayes. Thank you again for this feedback, kindest regards.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Woodhayes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Woodhayes is calculated as follows: ( (118 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 147 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodhayes is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Gill

Gill Price

Job Title: Acting Home Manager

Joined: 2016

I am a registered nurse with many years’ experience working in nursing homes. I became Deputy Manager at Brendoncare Woodhayes in September 2016 and then took on the role of Acting Home Manager in June 2018.


I really enjoy the family environment we have at Brendoncare Woodhayes, with the residents, relatives and the Woodhayes team of staff and volunteers.


In my spare time I enjoy reading, cross stitch and jigsaws.


Frequently Asked Questions about Woodhayes

What types of Care is Woodhayes registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodhayes provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodhayes have?

There are 27 Single Rooms.

What are the Facilities & Services at Woodhayes?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodhayes to the centre of Exeter?

0.5 mile(s) as the crow flies, distance by road may be significantly further.