Woodhayes

36/40 St Leonard's Road, Exeter EX2 4LR
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9.8 42 Reviews
  • Woodhayes, Exeter
Woodhayes is located in a conservation area in Exeter, in the delightful St Leonard's district.

This nursing home offers total care for 24 residents and comprises two large Victorian listed houses which have been sympathetically renovated and converted into a nursing and residential home.

The aim at Woodhayes is for residents to live independent, happy and fulfilling lives.

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Care Provided by Woodhayes

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gill Price (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Woodhayes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,286 – £2,137
    • Self-Funded Residential Dementia Care £1,286 – £2,137
    • Self-Funded Nursing Care £1,400 – £2,137
    • Self-Funded Nursing Dementia Care £1,286 – £2,137
    • RESPITE Self-Funded Residential Care £1,286 – £2,137
    • RESPITE Self-Funded Residential Dementia Care £1,286 – £2,137
    • RESPITE Self-Funded Nursing Care £1,400 – £2,137
    • RESPITE Self-Funded Nursing Dementia Care £1,286 – £2,137
  • (these prices are only a guideline, please contact Woodhayes to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available.


Woodhayes Reviews (42)

Total of 42, showing 21-40
9.8

Woodhayes has a Review Score of 9.8 (9.769) out of 10, based on 13 reviews in the last 2 years. Over all time Woodhayes has 42 reviews.

Overall Experience

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Date Published

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Review from J D (Daughter-in-law of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming, friendly home. The staff are very kind, caring and compassionate to the residents and are extremely welcoming towards relatives and visitors. All enquiries are dealt with quickly and efficiently. The residents are treated with dignity and respect and made to feel valued.

Reply from Nathan Stone, Director at Woodhayes

Hello, thank you for taking the time to publish this really positive review of your experience with our care team and care home at Woodhayes in Exeter. As you will be aware, Woodhayes has only since July 2022 been a part of the Stonehaven family. That being said, it is quickly apparent that the care home is exactly as you have described. We have inherited a fantastic care team who clearly put a lot of effort and pride into their work. This is apparent as soon as you walk into the building and emphasised when talking to the care team, residents and visitors. Thank you again for this feedback - the manager and her care team will be really touched by it. Kindest regards.


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Review from Stephen C (Son of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Woodhayes since August 2017. She has received extremely professional care, both residential and nursing since she arrived. I can't commend the staff any more than for being brilliant, understanding and aware. In particular, I have a lot of respect for both the home manager
and deputy home manager, who have gone above and beyond the call of duty to make life very acceptable in Woodhayes.

Reply from Nathan Stone, Director at Woodhayes

Hello Stephen, thank you for taking the time to leave this really positive and useful review of your experience (and that of your Mum) with our care team and care home at Woodhayes in Exeter. We are all really pleased that you and your mum are happy with the home/there. As you will be aware, Woodhayes has only been a part of the Stonehaven family since July. Even in that short space of time, we know exactly where you are coming from with regard to your comments relating to the care team and management of the home. I visited just this week and was left feeling 'what a fantastic place'. So clean, tidy and organised. Clearly resident focussed and homely. A credit to the manager and the rest of the team there. Thank you again for your review. Kindest regards.


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Review from Isobel B (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we're so thankful that we chose this lovely home for our parents in 2018. It’s warm, welcoming and clean. Care plans are carefully monitored and each person’s preferences are respected. There are many activities on offer, nutritious and tasty meals and a beautiful garden. The team responded
to Covid-19 with a level of dedication that was truly inspiring. There were no Covid cases among residents while our parents lived there. Staff not only kept them safe, they kept families connected and allowed safe visiting as soon as it was possible. The first lockdown began very soon after Dad’s funeral and we were so touched when we learned of the extra care shown to Mum. Staff kept her company, knowing how much she was missing Dad and the visits from her children. Both our parents died in Woodhayes, peacefully and pain-free, cared for by people whom they had come to trust and love and with a tenderness, for which their children will always be grateful.

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Review from Rose W (Daughter of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mum was placed at Woodhayes, directly from spending eight weeks at hospital. It was a huge change for her, but the staff couldn’t have been more welcoming to both her and the family. One of us visited every day and the staff were without exception, wonderful to Mum and us.
Sadly Mum’s
problems accelerated and she became extremely poorly. We were asked whether we wanted her to go back to hospital or be looked after at the home. We chose the latter and I sat with my mum for over 17 hours before she passed. I cannot express how kind, considerate, caring and empathetic the whole staff team were to Mum and to me. They reassured me they were there for the both of us and I truly couldn’t have asked for more. They went far and beyond what I would have expected and cannot express how this eased what was a difficult time. I would recommend this home to anyone looking for a special place to spend their later years.

Reply from Gill Price, Home Manager at Woodhayes

Thank you so much, Rose, for taking the time to give us a review. It was a pleasure caring for your mother whilst she was with us and to be able to support you both as she passed.


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Review from Rachel R (Daughter of Resident) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Woodhayes with my father over two years ago. Staff were very supportive at the time of Dad's death and the quality of Mum's care has continued to be consistently good. I love arriving to visit her: the door may be opened by any member of staff, most of whom I know by name and who
relate well to Mum as an individual. There is a friendly, homely atmosphere. Mum likes the privacy of her own room but is glad to join others for lunch in the dining room each day and mostly finds the food very good. A wonderful birthday tea was put on for Mum's 90th birthday. Nursing and care staff are quick to notice and respond if Mum isn't feeling herself and liaise well with family. Mum has enjoyed some excellent entertainments, going out for coffee with a member of staff and sitting in the lovely garden. The high quality of care and good staff morale are a reflection of the excellent management of this home. Thoroughly recommended!

Reply from Gill Price, Acting Home Manager at Woodhayes

Thank you for your review and it is lovely to have your mother living with us.


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Review from Catherine L (Daughter of Resident) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother lived in this wonderful nursing home for the last eighteen months of her life. As a family, we are all so grateful for the care, kindness and compassion shown towards her in her final years. This is a truly happy home with elderly people being looked after in a gentle, professional and
profoundly caring manner. The staff were without exception so very kind towards our dear Mum and as visitors, we were always made to feel very welcome. The knowledge that she was being cared for with dignity and compassion by people so obviously dedicated and happy in their work was wonderfully reassuring. The home provides very many activities for residents to enjoy if they wish to, sadly my mother was not able to join in with many of these but we saw the staff and residents happily enjoying each other’s company in the lounge area. Woodhayes has a real warm family feeling about it and is managed exceptionally well with care being individually tailored to each resident’s needs.

Reply from Gill Price, Acting Home Manager at Woodhayes

Thank you for your kind review. We enjoyed having your mother living with us and we wish you all the very best.


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Review from John R (Son of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my mother at Woodhayes, which can be at any time of day, I know I will get a friendly welcome. There is a warm, homely atmosphere, and all the staff are kind and caring but also professional and efficient.
The old Victorian Houses have been well converted, with residents’ individual rooms
looking out onto gardens. My mother has some of her own furniture, pictures and ornaments which make her feel at home.
Mum likes being taken out into the garden when the weather is good, and she enjoys some of the organised activities and entertainments. She is free to choose when she would like to join other residents in the dining room and lounge, and when she would like some quiet privacy in her own room.
The level of care and nursing is individual, to meet the needs of each resident. As well as the attentive carers, there is always a qualified nurse on duty.
Woodhayes is well run, and the manager is very ‘hands-on’ and easy to talk to. I would recommend Woodhayes without hesitation.

Reply from Gill Price, Acting Home Manager at Woodhayes

Thank you for giving us a review. We are enjoying having your mother living with us and glad she feels at home.


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Review from Bridget O (Daughter of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Woodhayes for over two years. She is well settled and really part of the Woodhayes family. She likes the staff who are, without exception, friendly, helpful and positive and know her likes and dislikes. She enjoys the home cooked food and is especially pleased not to have
to plan and cook meals anymore! For my mother’s birthday, one of the chefs made the most delicious chocolate birthday cake I have ever tasted.
Recently my mother proudly showed me a plant pot she had painted with one of the specialist activity staff. She is going to plant nasturtium seeds in it. Having spent much of her life painting and gardening, she was thrilled she could still do a little of each.
Woodhayes has a very caring ethos and is well managed. Relatives meetings and residents meetings (which relatives may attend) give opportunities for any matters to be raised. However, the manager’s door is always open and difficulties are dealt with immediately. I highly recommend this home.

Reply from Jonny Robert, Home Manager at Woodhayes

Thank you very much for taking the time to give such a lovely review. It is wonderful to have your mother living with us as part of the Woodhayes family.


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Review from Alan D (Husband of Resident) published on 8 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I totally recommend Woodhayes. My wife has been a resident for twelve months. Unfortunately, she is unable to communicate, I therefore receive no direct feedback. However, I do witness the care and kind consideration with which the staff treat each resident. The home is warm and well kept. The meals
are varied and appetising.

Reply from Jonny Roberts, Home Manager at Woodhayes

Thank you for taking the time to review Woodhayes and it's good to see that your wife has settled in with us.


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Review from Nicky H (Daughter of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98 year old mum spent the last week of her life surrounded by the comfort, care and compassion provided by the staff of this wonderful home. Nothing was too much trouble and she was nursed with respect and love.
As a proud, dignified lady who had always wanted to remain in her own home, she was
peaceful and content here and I will be forever grateful. The slightly tired decor as you enter belies the second to none level of care. Do not be fooled - it is spotlessly clean, has all the necessary equipment and is efficiently run. An old Victorian house, it has the feeling of a real home and not a hospital.
Patient care and comfort are prioritised by the friendly, caring and professional staff, who recognise that this is usually the residents’ last home and that they should be treated with appropriate dignity. Thank you so much to all the lovely staff at Woodhayes.

Reply from Jonny Roberts, Home Manager at Woodhayes

Thank you so much for giving Woodhayes such a lovely review. It was an absolute pleasure to be able to look after your mother who was a delightful and very elegant lady. She was such a lovely addition to the Woodhayes family.


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Review from Sam R (Son of Resident) published on 13 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This smaller nursing home stood out from others when I visited with my sister. The care is personal and individual. The staff get to know the residents closely. There is flexibility so that residents can be cared for as they would wish, without being regimented. Initially both parents and now one parent
have received excellent care and us, the relatives, have found the staff attentive and always ready to review a situation. Residents are encouraged to furnish their rooms with personal items that make them feel at home. The building has a lot of character. The home is well managed and run. Highly recommended.

Reply from Jonny Roberts, Home Manager at Woodhayes

Thank you so much for your kind review of Brendoncare Woodhayes. It was a real privilege to be able to look after both of your parents within the home and I am delighted that you are happy with the care which our team provides. We wish you and the family all the best. Thank you.


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Review from M I (Son of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident in Woodhayes for 18 months before her death and my father used to visit her each day. When my father was unable to continue living at home, we felt that the level of care my mother had received was very good and Woodhayes was the first choice for my father's care.
Since being
in the home for almost a year now, he is happy and being very well cared for and needs for nothing.

Reply from Jonny Roberts, Home Manager at Woodhayes

Many thanks for your kind review of Brendoncare Woodhayes and your confidence in the care that we provide. We are delighted to hear that he is happy and well cared for. Thank you once again for this feedback.


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Review from R S (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident at Woodhayes for just over 2 years. It quickly became home for her and gave her a period where she found peace and contentment after an anxious and difficult period in her own home. She was always treated with great kindness and, in her final illness, with tremendous dignity.
The wonderful team of staff showed a faultless level of care and their sensitivity extended to the whole family. We will always be grateful for their care of her.

Reply from Jonny Roberts, Home Manager at Woodhayes

Thank you for your very kind review of Brendoncare Woodhayes. It was a real privilege for all the team here to be able to support your mother and all the family. We wish you all the very best.


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Review from Chrissie B (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for more than five years. He is almost 98 years with complex health needs and can be difficult but the patience, dedicated care and knowledge of him by the staff, enabled him to settle comfortably and feel secure. This is a place that feels like home - not a hotel
and the staff are caring (to both residents and family) and manage residents with dignity and humour where appropriate.
The management is excellent. There are good levels of communication between staff and families and the atmosphere is warm and friendly. A lovely home in a lovely part of the country.

Reply from Jonny Roberts, Home Manager at Woodhayes

Thank you for your feedback and your lovely comments. We are really pleased to hear that you and your father believe that Brendoncare Woodhayes feels like his home and that you feel that we communicate well with you. We wish you all the best. Many thanks.


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Review from Hilary T (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brendoncare Woodhayes for nearly five years. Within a short period of time, she was much brighter and more alert than she had been when living alone. I can't thank the staff enough for the care they give her - they always have time both for her, and for us when we visit, and I am confident
that she is safe and comfortable. Mum repeatedly tells me she is happy there, that she likes the food and that I have found a good place for her which is gold dust for me. She also joins in the activities and particularly enjoys the art and handicrafts which all help to keep her active (she is now 98). Mum also enjoys time in the garden which has benefitted from the new seating area outside the lounge and ministrations of the Gardner. The staff know Mum well and it is a comfort that many were there when Mum first arrived so there is a continuity in the care she receives and the contact she has with those around her. I know that I can talk to everyone involved in her care - nursing, management and admin- who are genuinely concerned for her welfare. Many thanks indeed.

Reply from Jonny Roberts, Home Manager at Woodhayes

Thank you for your very kind words. The team at Brendoncare Woodhayes is delighted that you and your mum are happy with the care she receives and that you have confidence in the management and all the staff. It is a privilege to be able to support your mum. We wish you all the best.


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Review from Carolyn M (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and courteous and give Woodhayes a homely atmosphere. They are respectful to the residents and enjoy a chat and a joke. Both the staff and management are very approachable and I feel quite comfortable discussing any issues regarding my mother's care with them. I am kept
informed about my mother's health and I am confident about the care and attention she receives. The home has a well maintained garden which my mother appreciates using during the summer months and the building is well maintained having had recent refurbishment work. An excellent care home.

Reply from Jonny Roberts, Home Manager at Woodhayes

Thank you for your review of Brendoncare Woodhayes. The team will be delighted to hear that you are confident about the care they provide and the homely atmosphere. Thank you for your kind words and I wish you all the best.


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Review from M H (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's disease. She arrived at Woodhayes following a fairly traumatic 4 week hospital stay. She was distressed, disorientated and sleep deprived. She was unable to understand her new circumstances causing her increasing levels of distress.
The care and attention given to her during
that initial 4 week period was truly remarkable. The care and support given by all staff and two nurses, in particular, was outstanding. They were so supporting of her and did everything they possibly could to make her feel comfortable and safe. They were supportive to us, her family too.
After 6 weeks mum had established a good sleep pattern and had settled into her new routine in her new environment. Throughout her stay mum was treated as an individual and was given person-centred care.

Reply from Jonny Roberts, Home Manager at Woodhayes

Many thanks for your review of Brendoncare Woodhayes and the lovely comments you made about the care and support provided to your mum and the family, which I will share with the team here. I note your comment about the activities and am sorry to hear that you found these poor. I am currently reviewing the activity programme in the home and will include your feedback. I wish you and your family all the best.


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Review from Judy B (Niece of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Woodhayes, I am ensured of a friendly welcome. I feel I am visiting a family. My aunt, who is a resident, feels the same. She is in the care of a family. The care given to my aunt is excellent. Her needs are continually assessed and anything raised is always followed up.
Woodhayes is a
gem. It has a lovely, calm atmosphere, lots of activities and caring staff who always have time to listen to you. Well done Woodhayes.

Reply from Jonny Roberts, Home Manager at Woodhayes

Thank you for your very positive comments which I will share with the team. It is always lovely to have feedback, so thank you for taking the time to review Brendoncare Woodhayes.


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Review from Robert P (Son of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are very happy with the care mum is receiving at Woodhayes. The home is comfortable and very friendly. She is in a very pleasant room with french doors looking onto a beautiful garden. There are plenty of activities which she chooses to avoid as a rule", but she goes to the dining room for
lunch. The food is fresh and she is thriving. The staff are very friendly and approachable and provide excellent care. We are generally very satisfied with all aspects of the home.

Reply from Jonny Roberts, Home Manager at Woodhayes

Thank you for your very positive comments which I will share with the team. Your mother has settled very well at Woodhayes and it’s always nice to see you all when you visit.


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Review from Robin S (Son of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Woodhayes in January 2017 and from day one she has been looked after very well.
In March my mum celebrated her 85th birthday and the staff and other residents gave her present's, it was also my dads 88th birthday this again was celebrated with all staff and residents.
On March 29th
my parents celebrated their 65th wedding anniversary. Woodhayes staff and residents gave them flowers to go with their Queens card.
Many thanks to all at Woodhayes.

Reply from Jonny Roberts, Home Manager at Woodhayes

Thank you for taking the time to review the care your mother receives at Brendoncare Woodhayes and for your very positive comments, which I will share with the team. It is lovely that your parents are able to spend so much time together.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Woodhayes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Woodhayes is calculated as follows: ( (118 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 147 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodhayes is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Gill

Gill Price

Job Title: Acting Home Manager

Joined: 2016

I am a registered nurse with many years’ experience working in nursing homes. I became Deputy Manager at Brendoncare Woodhayes in September 2016 and then took on the role of Acting Home Manager in June 2018.


I really enjoy the family environment we have at Brendoncare Woodhayes, with the residents, relatives and the Woodhayes team of staff and volunteers.


In my spare time I enjoy reading, cross stitch and jigsaws.