The home was extensively refurbished throughout in 2017, and consists of 24 en-suite rooms and a further 4 rooms without. All rooms are spacious, tastefully equipped, nicely adorned, and constantly kept to a high standard with the help of the dedicated Housekeeping team. Residents are encouraged to bring items from home to personalise their living space and make their home away from home feel more like their own.
The excellent standard that all of carers uphold, encompasses the core tenets of effective caregiving. There is a happy team at The Yelverton that enjoy caring and spending time with residents which creates a happy environment to live and work. The well-being and comfort of each resident are given top priority while providing care in an environment that is safe, secure, pleasant, and joyful. Furthermore, the home also places great emphasis on its programme of activities and events as well as a compassionate service to really ensure that all residents have the most enriching and best quality of life.
The Yelverton Residential Home has a Review Score of 9.9 (9.878) out of 10, based on 11 reviews in the last 2 years. Over all time The Yelverton Residential Home has 13 reviews.
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Review from Sheila S (Friend of Resident) published on 17 December 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Most impressed with friendliness of staff. Delicious afternoon tea cake. Fabulous activities organiser, exemplary and full of ideas.
Reply from Peter Gaffney, Partner at The Yelverton Residential Home
Thankyou for your review. Our staff always do their best to create a warm, welcoming atmosphere within the home.
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Review from K L (Daughter of Resident) published on 28 November 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been here for just over 12 months and she is very happy. The standard of care given is very high. Each time I visit the same staff are on duty which is paramount in continuity of care. The food is of a high standard and the fact my mother has a small appetite is always observed and she
enjoys her meals. The standard of cleanliness is top class (her room is always spotless) as is that of the laundry. None of my mother's clothing has been lost or misplaced. I looked after my mother full-time before she went into care and I have total peace of mind of the care she receives at The Yelverton which is a great comfort to my mum and myself.
Reply from Peter Gaffney, Partner at The Yelverton Residential Home
Thank you for the positive feedback. Our team will appreciate your comments - they do a great job.. We are really pleased that Mum is happy at our Home.
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Review from Michael S (Son of Resident) published on 4 September 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
During Mum's stay (which was sadly all too short) I found the care to be excellent. The staff were always friendly and extremely caring. I would have absolutely no hesitation in recommending Yelverton Care Home to anyone.
Reply from Peter Gaffney, Partner at The Yelverton Residential Home
Thank you for your feedback. Our team will be pleased.
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Review from Amanda O (Niece of Resident) published on 22 August 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Excellent care, extremely professional staff, very caring and my aunt felt it was her home. All staff and managers very compassionate to our family when my aunt passed away, all facilities within the home were and still are fantastic.
Reply from Peter Gaffney, Partner at The Yelverton Residential Home
Thank you for your review. Our team will be really pleased with the feedback. It was a pleasure looking after your Aunt.
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Review from T M (Resident) assisted by family/friend published on 19 June 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Although only a short respite stay, I was very impressed by the level of care and empathy from all the staff. In all aspects I found the level of care shown by all the staff to be outstanding. The food was excellent and plentiful and catered for all tastes. Served with a thought for all tastes.
If
I found myself in a similar position again, The Yelverton Residential Home would be my only choice. Thank you to you all for a pleasant stay.
Reply from Peter Gaffney, Partner at The Yelverton Residential Home
Thank you for your positive feedback. We are pleased that you enjoyed your stay with us.
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Review from J W (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mother stayed at The Yelverton for ten days respite whilst we were on holiday. She was made to feel very welcome and was looked after in every way possible, the staff were very kind and attentive and the food was amazing. I am sure she will go back again without any hesitation when we are on holiday
in the future.
Reply from Peter Gaffney, Partner at The Yelverton Residential Home
Thank you for your feedback. We are happy that your mum enjoyed her stay with us.
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Review from J A (Daughter of Resident) published on 6 November 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Friendly and supportive staff- engages well with residents.
Activities are arranged for residents, and they interact with each other regularly in the communal lounge and dining area.
All staff are very welcoming to both residents and visitors.
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Review from Anne O (Respite Resident) published on 28 July 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Management were excellent in making arrangements for my arrival and getting the local health team on board very quickly. The result was that I made significant progress health-wise, despite having complex and multiple needs in the two months I was there. I was in a lovely room, which had a wonderful
view of the green, and plenty of light. The staff were very kind and caring to me and very welcoming to my family and friends. I could see the menu was varied and interesting, but since my operation, my taste buds had almost disappeared, but the staff did all possible to help enhance flavours for me, which I very much appreciated. I enjoyed going downstairs for lunch when I was up to it, and sitting outside in the garden. In particular, I enjoyed the buffet coronation celebration and the bbq which my granddaughter also attended. Overall I am very grateful for the excellent care I received, and would not hesitate to recommend the Yelverton Residential Home to anyone.
Reply from Peter Gaffney, Partner at The Yelverton Residential Home
Thank you for your feedback. We are pleased that you had a good stay with us and it was great to see you recover your strength during this time to get home.
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Review from C C (Niece of Resident) published on 13 July 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Our aunt is really happy at The Yelverton Residential Home. It suits her well and the staff understand her needs and work with her. They are always friendly and helpful. The communication from management, staff and admin is excellent, keeping relatives up to date with all matters. Very pleased our aunt
settled in well here straight away.
Reply from Peter Gaffney, Partner at The Yelverton Residential Home
Thank you for your review. Our team work really hard for our residents to create a loving home and it's really nice to get positive feedback.
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Review from Marganne M (Niece of Resident) published on 2 July 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My dear aunt has been resident in The Yelverton Residential Home now for three and a half years and I bless the day we found such a caring environment for such a sweet lady. It was recommended to us by a former employee who praised the home highly and said he had been very happy to work there. My aunt
is now very old by anyone's standards so needs very special attention and every time I visit she is beautifully cared for. I'm so, so pleased to have found a place where she can see out her days in peace and comfort.
Reply from Peter Gaffney, Partner at The Yelverton Residential Home
Thank you for your feedback, it's much appreciated. Our team work hard to provide a caring home with a happy environment for our residents, their families and friends.
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Review from John T (Son of Resident) published on 7 June 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
After my father's death in October 2022, my mother moved from their home into The Yelverton Residential Home at the age of 96. It was a huge move and a total change for her as my parents had lived independently in their bungalow up until this point. Consequently, I was both surprised and delighted that
she settled in quickly and easily and soon began to enjoy many aspects of her new life. I believe that this was almost entirely down to the care and kindness shown to her by the staff, who were always prepared to go the extra mile to ensure that she was able to take part in the social life and activities within the home, in spite of the fact that she was registered blind and very deaf. She made friends among the residents and among the staff. Sadly, she suffered from a number of minor strokes which caused her to fall and she passed away at the end of April. She spent her last days being cared for in the home with respect and dignity. The kindness of the staff was extended to her family during this difficult time.
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Review from Pamela F (Respite Resident) published on 9 February 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I finished my second respite stay yesterday. I had my right hip replaced last year and my left hip this month. I would recommend The Yelverton Residential Home highly. I did not use the activities.
Reply from Peter Gaffney, Manager/Partner at The Yelverton Residential Home
Thank you for your review. It's nice to receive good feedback and we are very pleased that you had a pleasant stay during your recovery.
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Review from Anne B (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I can't praise enough the wonderful care and attention my mother received from all the staff during her time at the home. In fact, she blossomed during her stay and was always happy whenever the family visited her. All the staff work to the highest possible standard but still manage to make the home
feel homely and welcoming. When Mum passed away in December, she was treated with the utmost respect. Thank you all so much.
Reply from Peter Gaffney, Partner at The Yelverton Residential Home
Thank you for your review. Our staff really appreciate the positive feedback. They work really hard to provide a loving home for our residents.
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Current Review Score: 9.9 (9.878)
Overview of Review Score
The Review Score of 9.9 (9.878) out of 10 for The Yelverton Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.878 for The Yelverton Residential Home is calculated as follows:
(
(115 Excellents x 5)
+
(16 Goods x 4)
)
÷ 131 Ratings = 4.878
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Yelverton Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 17 Apr 2018
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Peter is the Owner. He opened the home with his brother Robert in 2017. Peter previously worked as a Paramedic for South Western Ambulance Service NHS Trust and had 14 years of service working in Bristol and Derriford stations. He has completed an NVQ 5 in Management and Leadership in Health and Social Care and has been the manager at The Yelverton since 2019. Peter is friendly and approachable to staff and residents. He enjoys spending time with our residents and will join them for activities within the Home.
Peter has been around care since a young age as his parents ran another local Nursing Home for 35 years, so they have passed on a lot of experience to Peter and his brother, Robert, over the years.
Paige
Job Title: Office Manager
Joined: 2022
Paige joined our team over 2 years ago, she is enthusiastic and caring. She has very good people and communication skills.
Paige has previously worked in all different areas of the care sector for the last 4 years and has now progressed into the position of Office manager. Paige has good levels of resilience and patience and prides herself on building good relationships with the staff, residents and their families.
Paige has completed her care certificate, NVQ level 3 in Health and Social care, and has a BA (Hons) in Education.
Mel
Job Title: Duty Manager
Joined: 2024
As Duty Manager at Yelverton Residential Home, Mel plays a key role in ensuring the smooth and efficient operation of the home on a day-to-day basis. Mel has worked in the care sector for 8 years and has completed her Level 5 in leadership and management. Mel brings a compassionate, organized, and proactive approach to their role, fostering a positive environment for both residents and staff alike. Mel is dedicated to maintaining the highest standards of service and ensuring that each resident feels valued, safe, and at home.
Susan
Job Title: Duty Manager
Joined: 2019
Sue is a very friendly and lovely member of staff. She goes above and beyond and is dedicated to all of her residents and their families. Sue has been working with us for over five years now as a Duty manager. She is effective in her role and has good leadership skills within the team. Sue has great empathy a positive attitude and passion for her role.
Sue has over 25 years of experience within the care sector and has completed her care certificate, NVQ level 2 & 4 in Health and Social care, Level 2 end-of-life care training and is fully medication trained and has up-to-date manual handling training.
Amy
Job Title: Senior Health Care Assistant
Joined: 2017
Amy is one of our longest-serving members of staff, she joined us back in 2017 as an HCA and has worked her way up over the years and is now one of our most trusted seniors. Amy is an outgoing, loyal and trusting member of staff. She always goes above and beyond for any of her residents. She is empathetic and patient in her approach, and nothing is too much trouble for her.
Amy has completed her Care Certificate, NVQ level 2 and is fully medication trained. Amy is also our Continence Champion.
Jessica
Job Title: Senior Health Care Assistant
Joined: 2019
Jess is a very bubbly and enthusiastic member of the team, she is always putting a smile on the resident's faces, by going that extra mile. Jess has been working with us for over 5 years now and has proved to be a valuable asset to our team, with her good sense of humour and caring nature.
Jess has completed her care certificate, NVQ level 3 in Health and Social care, is fully medication trained and has up-to-date manual handling training. Jess is also are current creams lead.
Nicola
Job Title: Senior Healthcare Assistant
Joined: 2024
Nicola is a dedicated and compassionate Senior Healthcare Assistant at the Yelverton Residential home, where they play a vital role in delivering high-quality care to our residents. With over 20 years of experience in the healthcare industry, Nicola combines expertise in patient care with a warm and empathetic approach, ensuring that every resident receives personalized attention and support. In addition to providing direct care. Nicola has also completed her level 5 in leadership and management.
Linda
Job Title: Head Cook
Joined: 2017
Lin is our Head cook at the home and has been with us since the home opened. Lin is the most loving and friendly individual; she has built great relationships with all of our residents and has been creating delicious menus for all residents to enjoy, along with spectacular cakes for each resident’s birthday.
Lin has completed all of the relevant food hygiene courses and has completed training in diabetes dementia and fluids & nutritional needs. Our kitchen has also been graded 5 stars on the food hygiene inspection. Lin is also our diabetic champion.
Edyta
Job Title: Head Housekeeper
Joined: 2018
Edyta is our head housekeeper and infection control lead, she is passionate and dedicated about her role and has great attention to detail. She and her excellent team of domestics ensure that the home has the highest level of cleanliness and that all of our residents are comfortable in their rooms.
Edyta has completed relevant COSHH training.
Marc
Job Title: Maintenance Manager
Joined: 2018
Marc is our resident maintenance man and has been with the home for nearly 6 years. He is extremely friendly and has a great sense of humour. He has been keeping the home in good shape and enjoys helping the residents complete any projects that they might have. Marc is always going the extra mile for the home.
Marc is our Health & Safety champion.
Frances
Job Title: Activities Coordinator
Joined: 2020
Frances is our activities coordinator and is really passionate about her role. She is friendly, caring, and compassionate about all our residents. She really enjoys working with the residents to develop exciting and fun activity schedules for each month. Frances also organises regular trips out of the home for our residents to enjoy.
Frequently Asked Questions about The Yelverton Residential Home
What types of Care is The Yelverton Residential Home registered for?
Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does The Yelverton Residential Home provide?
Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.
How many Rooms does The Yelverton Residential Home have?
There are 28 Single Rooms.
What are the Facilities & Services at The Yelverton Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is The Yelverton Residential Home to the centre of Yelverton?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
