Wisteria House Dementia Care (Woolwell)

465 Tavistock Road, Plymouth PL6 7HE
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9.6 13 Reviews
  • Wisteria House Dementia Care (Woolwell), Plymouth
Wisteria House (Woolwell) Dementia Care in Plymouth supports 33 people aged 65+ who live with dementia.

The residential care setting offers 24 hour support has a team of experienced, skilled staff who help reduce residents' stress and anxiety by creating a world that is calm, affectionate, friendly and full of laughter.


Residents are given choice and control over their lives to give them meaning and purpose.

Staff do not wear uniforms to make residents feel like they are a friend who is ready to support them.

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Care Provided by Wisteria House Dementia Care (Woolwell)

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Leanne Gale (Manager)
  • Admission Criteria
    • All admissions considered
    • Ages 55+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1980
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Wisteria House Dementia Care (Woolwell)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200

  • Single room with private lounge: £1,575.00 per week
    Single day care available from £110.00 inclusive all meals, snacks etc.
    Top up's on local authority fees welcome.
    Small monthly fee to cover personal toiletries etc.
    Hairdressing, chiropody etc available at an additional cost
  • (these prices are only a guideline, please contact Wisteria House Dementia Care (Woolwell) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at most times, no set visiting hours.


  • Parking

  • Plenty of free parking on site and on road nearby.


Wisteria House Dementia Care (Woolwell) Reviews (13)

9.6

Wisteria House Dementia Care (Woolwell) has a Review Score of 9.6 (9.589) out of 10, based on 8 reviews in the last 2 years. Over all time Wisteria House Dementia Care (Woolwell) has 13 reviews.

Overall Experience

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8
5

Review from P B (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is the 5-star element of Wisteria House. The staff are wonderful and show such kindness and empathy to the residents. The house is bright, warm and beautifully furnished and the bathrooms are modern and spotless. A beautiful home. I can not fault Wisteria for its dedication to delivering quality
of life to its residents.

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Review from Marilyn B (Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice here, settled recently.

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Review from Steven D (Son of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the home and staff are fantastic, our father is happy and safe.
The facilities are wonderful and the home is extremely clean. We wish to thank the wonderful staff for all they do for our father.

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Review from Ian G (Son of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole building is used by the residents as their own home. There is nothing regimental, they can do anything they wish to do - watch TV, cups of tea in their room, and activities are plentiful, entertainment. The staff are all well-organised and nothing is too much trouble - all in all 5 stars!

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Review from Barbara E (Sister of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Wisteria House (Woolwell) Dementia Care to be a loving, caring home for all its residents. It is everything a care home should be. The staff are a dedicated, friendly team and cares deeply for its residents. They offer lots of activities and have various people coming in to entertain the
residents. The accommodation is excellent. The grounds are kept immaculate. Meals are varied and nutritious. Alternatives are available if a resident doesn't want the main choices. The standard of cleanliness is excellent. All homes should be at this standard. So, it's a big thank you to all the staff and managers for making my sister and the other residents stay as homely as possible.

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Review from Neville C (Son of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria House (Woolwell) Dementia Care has been a breath of fresh air, having had to place my mother in two other care homes first. The home does have excellent activities but my mother is bedbound in her room and not able to take part. The staff have tried to engage her more (lights, music, very large
PC screen). We do wish the home could provide more information on the residents' actions, behaviours etc. But they are very quick to inform us of any critical change. I thank the staff and the homeowner wholeheartedly.

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Review from Colin M (Friend of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a long-term friend who has been here for a couple of months and can't help but admire the care and attention given to the residents, nothing seems too much trouble. I have never visited a residential home with the cleanliness of Wisteria House. The nice thing that struck me on my
first visit is the fresh homely smell. The residents all seem very happy here. Ten out of ten to everyone!

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Review from Christine W (Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving I have been treated wonderfully. The staff are all very helpful, cheerful and caring. The facilities are very good and comfortable. I have had no problem with the cleanliness, it's always clean with plenty of clean towels etc. As for the food - excellent I cannot complain as I've enjoyed
all the meals and if there was anything I didn't like, live Liveer I was soon offered other options. I will recommend this place. The staff are so patient and helpful.

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Review from Annette M (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum was only at Wisteria House for a few months, that was enough to see the care and dedication shown by all members of staff in all aspects of the home. Mum was treated with the utmost care, dignity and respect but the support was not only for Mum but also for myself. That will always mean
so much to me as this allowed me to be my mum's daughter not just her carer. Thank you so much to all the Wisteria House family.

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Review from Paul R (Grandson of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well-decorated, warm and clean. Staff are excellent, approachable and always assist. Communication is very good with the family of residents and I am constantly updated by the staff if there is an issue. Always made to feel welcome and I can see that staff and residents have a very good
rapport.

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Review from John F (Husband of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have from first arriving at this home felt comfortable safe and secure. All the staff are approachable, caring and friendly, I have noticed how very caring the staff are towards the residents. Wisteria House is well presented, extremely clean, the food presented is very appetising. When my wife first
arrived at the home I was concerned if she would settle, my wife regularly informs me she is living in a wonderful hotel where everyone is kind and caring, she has all her womanly needs attended to, hair, nails and clothes washed. She also enjoys the therapy sessions, visiting different external pubs, garden centres etc. The management and staff ensure the residents participate where they can to give maximum fulfilment.

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Review from Paul M (Son of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria care home is a vibrant and clean environment for our mum to reside in. The staff are always smiling and having a laugh with the residents. Nothing is ever too much trouble for them and they are always asking if anything is needed. The stimulation mum is receiving is brilliant with different
activities each day. We
couldn't wish for her to be in a better environment. Well done Wisteria!

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Review from Janet B (Sister of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria House Dementia Care has a phenomenal service of providing a safe, appropriate and caring environment for residents that are treated like family. There is always positivity. The staff are happy and this transmits to the residents. Praise is plentiful. The carers really do care. The home is bright,
joyful, stimulating, clean and warm. Specialising in dementia care is extremely important with this cruel disease. The owner and management team ensure the residents are happy and reduce any anxiety for the residents and their families. If only the owner could provide a national service. Each and every member of staff is wonderful.

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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Wisteria House Dementia Care (Woolwell) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Wisteria House Dementia Care (Woolwell) is calculated as follows: ( (78 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Wisteria House Dementia Care (Woolwell) is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

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Leanne Gale

Job Title: Manager

Joined: 2017

Leanne has worked the care sector for over 30 years, 20 of those in a management role. She joined the Wisteria family back in 2017 when she joined the team at our Plymstock home, moving on to manage Wisteria House Woolwell when it opened after refurbishment in 2022.
Leanne's specialism is in compliance, keeping on top of the very complex regulations that come with the territory in the care world. She is also involved in recruitment and training sufficient well trained staff to meet the needs of those living in the home.


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Jade Eaton

Job Title: Manager

Joined: 2015

Jade has 15 years experience in care, 3 of those at our Stoke home alongside Leanne, moving there from our Stoke home working with Carole. Jade has achieved her LMS 5 along with a host of other qualifications along the way. Jades positive and bubbly personality mean that she is perfect for her role as lead in quality of life. Making sure our residents are entertained and stimulated, ensuring an amazing quality of life. Her ever growing specialisms include reducing anxiety and stress. Jade and her team provide relationship care from 8am to 9pm everyday. She also organises regular visits around our community as well as entertainers such as musicians, pet therapy, gardening and much more besides.


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Carrie Ann Broom

Job Title: Manager

Joined: 2015

Carrie spent many years at our Stoke home working with Carole as deputy manager. She achieved her LMS 5 and moved to join Leanne when we opened the home in 2022. Carrie is responsible for all aspects of healthcare including overseeing the care team, administering and recording medications, working closely with visiting professionals such as doctors, social workers and district nurses.


Frequently Asked Questions about Wisteria House Dementia Care (Woolwell)

What types of Care is Wisteria House Dementia Care (Woolwell) registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wisteria House Dementia Care (Woolwell) provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wisteria House Dementia Care (Woolwell) have?

There are 33 Single Rooms.

What are the Facilities & Services at Wisteria House Dementia Care (Woolwell)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wisteria House Dementia Care (Woolwell) to the centre of Plymouth?

4.5 mile(s) as the crow flies, distance by road may be significantly further.