Cann House

Tamerton Foliot Road, Tamerton Foliot, Plymouth PL5 4LE
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1.1 7 Reviews
  • Cann House, Plymouth
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Care Provided by Cann House

  • Primary Care Categories
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Premiere Health Ltd
  • Person in charge
  • Samantha McTaggart (Matron/Manager)
  • Admission Criteria
    • NHS Referrals, Private and Community Admissions accpeted
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Cann House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £900
    • Self-Funded Nursing Care £950 – £1,000
  • (these prices are only a guideline, please contact Cann House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home offer visiting every day with overnight visiting to be agreed with the Nurse in Charge.


  • Parking

  • The home offer parking facilities at Cann House


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Cann House Reviews (7)

1.1

Cann House has a Review Score of 1.1 (1.083) out of 10, based on 1 reviews in the last 2 years. Over all time Cann House has 7 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 2
  • 1

Date Published

7
0
0
1
6

Review from Peter S (Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I went into Cann House in October 2022, while awaiting a care package. I left on 6th April 2023. It started off okay, I didn’t always get a wash, at one time it was 3 days before I even got a wash. I’m bed-bound, I couldn’t get it myself, and sometimes I was left with no water and no pad change. In
almost 6 months I was in Cann House, I only had a bath 3 times, which was not good enough. Why do Team Leaders give out the meds, they have no training. At times there are dogs being walked around the place, is it bring your dog to work day? They spend more time walking their dogs about than they do working. I spent over 30 years in the Royal Navy. I have never had a complaint against me. My family complain to CQC and Safeguarding about my lack of care. The home manager asked me to leave the home as my family dared complain. We did complain about a few members of staff who was very rude to myself and my wife. It was all put in writing, nothing was done about it. Why is the Chapel full of rubbish? I missed going to church.

Reply from Sue Briscoe, Director at Cann House

Dear Mr Peter S, if you would like to contact us we can discuss the contents of your review and the allocated stars given to reflect your opinions. Kind regards


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Review from Theresa H (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was having end of life care at Cann House and my family and I cannot thank the owner and staff enough for the exemplary care he received. Nothing was too much trouble and he was treated with dignity and kindness throughout. Special thanks to the director, the care manager, the helpers and the
nurse. Thank you for holding our hands through this difficult time.

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Review from James T (Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a patient at Cann House nursing home for about six months and in that time I got to know the staff. In my personal opinion, they are the kindest, caring, understanding girls, I have had the privilege to meet. From night staff to the laundry girls, cooks, nurses, cleaners but most of all the care
assistance. I think the management should be really proud of the staff they have, and look after all of them. These girls helped me to be the person I am today and they will always be in my heart. Thank you so much.

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Review from Katie H (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home, with lovely caring professional staff. It's not an easy decision to make picking a care home. I picked Cann House after viewing a lot of others. I felt the feel and surroundings suited my dad. I would recommend anyone to view as many homes as possible and go with gut instinct.
Since being here my father has settled and joins in with the many activities that are provided. All his needs are being met and after a severe stroke, there are many.

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Review from Rita S (Daughter of Resident) published on 20 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad lived here for 18 months. We raised a concern to CQC. I agree wholeheartedly with the new CQC report.
Some of the staff were excellent. The manager was the main problem.
Hopefully, now there is a new manager in place and things will improve.

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Review from Liz G (Daughter of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for end of life care. The staff were absolutely amazing. I cannot even begin to say how impressed, we as a family were with their loving care towards my mum. Sadly mum passed away this week. We would never have been able to cope without them. We would definitely recommend this home
for anybody needing a friendly, kind and supportive environment.

Reply from Kate Wells-McCulloch, Registered Manager at Cann House

Thank you for your kind words. I am so glad that we were able to help your mum, and your family with the care she needed, and I hope that this made her passing a little easier for your family.


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Review from Marcia (Daughter of Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum was admitted at 10pm - disturbing her room mate. I visited several times. When I asked mum's nurse to help me find a wheelchair a patient called to her and the nurse rolled her eyes up begrudging and went to attend her first. This same nurse was on the reception desk when I got my mum out - she
said she wished she could leave too!
I overheard other carers complaining about a patient, blaming her for wetting the bed. I saw carers sitting on mums room mates bed grumbling about wishing to go home. The social worker had to toilet the room mate as her emergency bell went unanswered. Another nurse was completely unhelpful when I questioned mistakes in mums medication - just told me to ring her GP. Mum died 3 days after leaving the home - another massive stroke. I think she would have been safer at home.

Reply from Kate Wells-McCulloch, Registered Manager at Cann House

I am sorry to hear that you were unhappy about aspects of care when your mum was admitted to Cann House. I apologise that I didn't have the opportunity to meet with you to discuss your concerns during your mum's admission, or prior to discharge. The care of the people who live at Cann House is paramount to me, and I investigate all complaints in accordance with Organisational Policies and Procedures. Any form of bad practice is not tolerated.
If you would like to discuss your concerns in more detail please either write to me at Cann House, or alternatively you can email me, or I am happy to meet with you at a mutually agreeable location. I would also like to offer our Condolences regarding your mum. I look forward to hearing from you.


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Current Review Score: 1.1 (1.083)

Overview of Review Score

The Review Score of 1.1 (1.083) out of 10 for Cann House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.1 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.083 for Cann House is calculated as follows: ( (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 12 Ratings = 1.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Cann House is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 0 Positive Reviews ÷ 12.4 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Cann House

What types of Care is Cann House registered for?

Older Person Care, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cann House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Cann House have?

There are 56 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Cann House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cann House to the centre of Plymouth?

4.0 mile(s) as the crow flies, distance by road may be significantly further.