Consort House Nursing Home

35 Consort Close, Torr Lane, Plymouth PL3 5TX
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7.2 4 Reviews
  • Consort House Nursing Home, Plymouth
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Care Provided by Consort House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Xcel Care Homes Ltd
  • Person in charge
  • Emma Chapman (registered Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Consort House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please ensure all visitors sign in visitors record and report to reception who can assist you further.


  • Parking

  • The carpark is located at the main entrance of consort nursing home


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Consort House Nursing Home Reviews (4)

7.2

Consort House Nursing Home has a Review Score of 7.2 (7.172) out of 10, based on 3 reviews in the last 2 years. Over all time Consort House Nursing Home has 4 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 1
  • 0

Date Published

4
1
2
3
1

Review from W H (Daughter-in-law of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father-in-law had to go into a home, we were a little concerned to start with as we didn't have any knowledge of the home but we were really impressed with consort house. All staff members were helpful and treated my father-in-law with patience and kindness. He received great care in the final
few weeks of his life and the communication from staff was really good. Nothing was too much trouble and the day he passed away we were allowed to be with him until the end and the staff were so comforting. I would recommend Consort House Nursing Home without hesitation. Thank you all.

Reply from Emma Chapman, registered manager at Consort House Nursing Home

thankyou so much for your lovely review i will share your feed back with all our staffkind regards Registered manager


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Review from Pat D (Wife of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall poor communication. Last 3 hours of life very poor communication. Numerous reports were made about the cleanliness of the room. The alarm bell not working. Some excellent staff some unhelpful. Not enough assistance was given with eating or drinking. The final Official complaint given after the
death of the patient has not been followed up. Less than 3 weeks stay. Very disappointed! Hospitals should not send end-of-life patients here.

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Review from Christopher H (Son of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident at Consort Nursing Home. She's been there for nearly two years. I would highly recommend Consort to anyone who is looking for a really well-run and friendly place. Every time I visit, everyone is so helpful and they treat Mum really well. I know she is safe and getting
the best treatment and care possible.

Reply from Emma Chapman, registered manager at Consort House Nursing Home

Thank you for your review, we really appreciate your feedback. Thank you from all the team at Consort.


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Review from Anne H (Daughter of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted for end of life care on 2nd December 2016. She eventually died on 26th February after receiving excellent care. We are a big family and mum had a constant stream of visitors but we were never made to feel in the way. In fact, quite the opposite as they could not do enough for
us. I was so upset mum had to go in a home but she was too ill to be at home and no more could be done for her. My views have now changed as she was looked after so well. The night she died we were able to stay with her until she passed away and the staff were so comforting. We cannot thank them all enough for how they looked after mum and enabling her to retain her dignity to the end. I would highly recommend Consort House Nursing Home to anyone seeking a home where Care is of the utmost importance. Mum also had a lovely large bright room which was cleaned daily. I cannot comment on the activities as mum was too ill to take part but I know there was a lot going on.
Thank you all.

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Current Review Score: 7.2 (7.172)

Overview of Review Score

The Review Score of 7.2 (7.172) out of 10 for Consort House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.875 for Consort House Nursing Home is calculated as follows: ( (18 Excellents x 5) + (3 Goods x 4) + (11 Poors x 2) ) ÷ 32 Ratings = 3.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.297 Points relating to the number of positive Reviews for Consort House Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 2 Positive Reviews ÷ 11.6 = 0.172

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Consort House Nursing Home

What types of Care is Consort House Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Consort House Nursing Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Consort House Nursing Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Consort House Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Consort House Nursing Home to the centre of Plymouth?

1.6 mile(s) as the crow flies, distance by road may be significantly further.