Would definitely recommend this home with all its activities - five stars.
Sue T (Daughter of Resident)
"I love it here" and the staff were friendly and helpful and kind.
Linda S (Daughter of Resident)
The staff also provide support to all my family and go above and beyond to give any help they can
Sam M (Granddaughter of Resident)
Our fees are dependant on assessment
Butterfly Lodge has a Review Score of 9.9 (9.859) out of 10, based on 31 reviews in the last 2 years. Over all time Butterfly Lodge has 68 reviews.
Review from Lyn W (Daughter of Resident) published on 19 February 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you so much for your lovely review. We really miss your lovely mum.
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Review from Brad B (Son of Resident) published on 27 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you, Brad, for your review, we very much appreciate this.
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Review from J J (Daughter of Resident) published on 24 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you for your lovely review which I will pass on to the team.
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Review from Tina W (Daughter of Resident) published on 23 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you for your lovely review which I will share with the team, this means a lot to us.
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Review from Diane H (Regular Volunteer) published on 23 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you, Diane, it's lovely to have you here supporting the residents and our activity team.
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Review from Michelle A (Daughter of Resident) published on 23 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you, Michelle, for your lovely review which I will share with the team.
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Review from Tracy P (Daughter of Resident) published on 23 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you so much for your lovely review which I will share with the team.
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Review from J R (Daughter of Resident) published on 23 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you so much for your lovely review which I will share with the team.
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Review from Tanya W (Daughter of Resident) published on 23 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you so much for taking the time to do a review, I will share this with the team.
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Review from Sylvia S (Daughter of Resident) published on 23 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you so much for your lovely review, I will share this with the team.
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Review from T D (Daughter of Resident) published on 23 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you so much, this is very much appreciated. It was a real pleasure to care for your lovely dad.
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Review from Les G (Husband of Resident) published on 23 January 2025
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you, Les, for your lovely review which I will share with the team.
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Review from Howard B (Husband of Resident) published on 6 November 2024
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you for your lovely review, I will pass on these comments with the team, it has been wonderful watching your wife improve and seeing her enjoying herself getting involved with activities.
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Review from T L (Daughter of Resident) published on 13 August 2024
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you for your lovely review which we really appreciate and I will share with the team. As you are aware, due to unforeseen reasons, activities didn't happen as much as usual for a couple of weeks but I'm pleased to say that the activities team are now back and providing seven-day-a-week support.
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Review from C B (Daughter of Resident) published on 9 August 2024
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you so much for your lovely review but also thank you for being such a lovely supportive family.
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Review from Simon G (Wife of Resident) published on 25 April 2024
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you so much for taking the time to complete a review, I will share this with the team.
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Review from I J (Son of Resident) published on 12 April 2024
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you for your lovely review. It is a pleasure to care for your dad.
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Review from K W (Daughter-in-law of Resident) published on 11 April 2024
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you for your lovely review, we truly appreciate this.
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Review from J G (Daughter of Resident) published on 11 April 2024
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you very much for your lovely review, it was a very special day.
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Review from Mark G (Husband of Resident) published on 11 April 2024
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Reply from Clare Sinclair, Manager at Butterfly Lodge
Thank you very much for your lovely review which I will share with the team.
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The Review Score of 9.9 (9.859) out of 10 for Butterfly Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.859 for Butterfly Lodge is calculated as follows: ( (317 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 368 Ratings = 4.859
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Butterfly Lodge is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Jun 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2021
I am a Registered mental health nurse and worked for 30 years in the NHS, I then moved on to be a General manager in nursing/Dementia homes. I am passionate about my job and love to build relationships with residents and their families.
I came to Butterfly Lodge in 2021 and have been enjoying getting to know the residents, staff and relatives. I strive to ensure that the residents have an amazing quality of life with the best care and support from our staff and enriching activities to participate in. As a team, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.
Job Title: Deputy Manager
Joined: 2019
I have 6 years of experience working in Dementia care, I came to Butterfly lodge in 2019 and was a senior health care assistant, I eventually progressed into a nursing assistant role and supported the management team during the covid pandemic as a covid marshal.
I have been working alongside the registered manager since 2020 and was officially made deputy in 2021. I am passionate and caring and the needs of our residents are always my top priority, I am proud to have built great relationships with relatives and friends.
Job Title: Clinical Lead
Joined: 2004
I joined Camelot Care in 2004 as a registered nurse. I am dedicated to my role and I am passionate about providing good quality care to our residents. I always have a professional manner with everyone, residents, family and other professionals.
Job Title: Administrator
Joined: 2002
I joined Camelot Care in 2002, I have a customer care background and am passionate about making sure our clients receive the best care possible and making sure all clients and family members feel welcome in the home.
Job Title: Nursing assistant
Joined: 2012
I joined Butterfly Lodge in 2012 as a health care assistant and truly found my calling, I completed my NVQ 3 and became a Senior HCA soon after. I was always looking to gain more knowledge and so when I had the opportunity to undertake a nursing assistant training programme, I jumped at the chance. The course gave me so much more knowledge and understanding or medication management, wound care and care planning processes. in 2015 I was promoted to Nursing assistant and work alongside the Registered Nurse
Job Title: Senior Health Care Assistant
Joined: 2001
I have been at Butterfly Lodge for nearly 25 years, the staff and residents are like family to me. I am known for always speaking up and advocating for our residents as well as sharing innovative ideas to improve residents quality of life.
Job Title: Senior Health Care Assistant/Nursing Assistant
Joined: 2008
I joined Butterfly Lodge in 2008 while I was still at school working in the kitchen and laundry, when I was old enough I moved over to care and worked as a health care assistant eventually completing my NVQ level 2 and 3 in Adult Social Care and went on to become senior. I undertook further training in medication and tissue viability so I can support the nurses as a nursing assistant
Job Title: Head Chef
Joined: 2003
I joined Butterfly Lodge in 2003 as a chef and became head chef in 2022. in my time as head chef I curated a more seasonal homecooked menu as well as working with the dietitian to reduce the need for additional prescribed supplements to tackle weight loss by trialling homemade 'Super Shakes' which have been a huge success. We have scored 5 stars in our food hygiene inspection and in 2024 the whole kitchen team were proud to win the culinary team of the year at the celebrating excellence awards
Job Title: Activity Coordinator
Joined: 2009
I joined the team in 2009 as Activity Coordinator, I have a real passion for getting to know residents and take a real interest into their lives before coming to our home, I have built great relationships with residents and their family and friends. we have enjoyed 100s of trips to all sorts of places in our mini bus
Job Title: Head Housekeeper
Joined: 2019
I joined the team as head of housekeeping in 2019, I have a real passion for keeping our home well presented, clean and safe and take real pride in this.