Furzehatt Residential and Nursing Home

59 Furzehatt Road, Plymstock, Plymouth PL9 8QX
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9.7 96 Reviews
  • Furzehatt Residential and Nursing Home, Plymouth
With an excellent reputation for the high standard of care, the long-serving team at Furzehatt are passionate about enriching the lives of their residents. Providing residential, dementia, nursing and palliative care, they also offer respite care breaks.

There are so many activities to enjoy, from baking, yoga, animal therapy and music sessions, to gardening, indoor bowls, church services, games, a book club and crafts.

The community is embraced into life in the home, with regular volunteers enjoying activities too, as well as local school children and college students. The home also has a piano for music sessions.

This summer the team completely revamped the gardens ‘Ground Force’ style! The makeover looks beautiful, with two water features, a tortoise garden, home to Malcolm and Murtle and a new herb and vegetable garden.   

The residents have enjoyed growing their own herbs and vegetables, which the chef used in the kitchen, giving them such a sense of achievement.

And the home-cooked cuisine is a real highlight, with everything from roast dinners with all the trimmings to fish and chip Fridays, and home-baking for afternoon tea.

The team champion their residents to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from interviewing potential staff, to showing new residents and their loved ones around their home.

There are so many homely spaces to relax with loved ones, who are welcome at any time, from welcoming lounges and quiet spaces, to a conservatory overlooking the gardens. There is also a hair salon, for regular appointments with a mobile hairdresser. And a chiropodist also visits monthly.

Furzehatt also has a private family and friends Facebook page, with regular photos, videos and updates on what the residents have been enjoying doing.

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Care Provided by Furzehatt Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sandra Tucker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Furzehatt Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,125
    • Self-Funded Nursing Care from £1,337
    • RESPITE Self-Funded Residential Care from £1,125

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1125 and for nursing care £1337, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Furzehatt Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Furzehatt Residential and Nursing Home Reviews (96)

Total of 96, showing 1-20
9.7

Furzehatt Residential and Nursing Home has a Review Score of 9.7 (9.719) out of 10, based on 28 reviews in the last 2 years. Over all time Furzehatt Residential and Nursing Home has 96 reviews.

Overall Experience

  • 68
  • 25
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Date Published

96
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Review from Jill D (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the Nursing Home since August 2024. The care that she receives is outstanding across the board. From the cleaner stopping to chat and joking with Mum to understanding her moods and adjusting care accordingly. Mum likes to stay asleep in the morning and often has her wash/shower in the
afternoon. All of the carers show kindness and treat her with great dignity. Recently this was shown in an amazing effort to make Mums 90th birthday very special for her. Including a birthday cake from the kitchen and all gathering to sing happy birthday, we held a family gathering in the quiet area and enjoyed a cup of tea and birthday cake with Mum.
At Christmas every effort was made to ensure an enjoyable day for all residents, at the level they could engage in.
There is a regular programme of interesting activities, Mum doesn't engage much with others( her preference) but receives individual visits and pampering sessions.
We really couldn't be happier with the care provided.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your heartfelt review. It's wonderful to hear that your mum is receiving such outstanding care and that every member of the team at Furzehatt is so attentive to her needs and preferences. We're especially glad that her 90th birthday was made so special and that she was able to enjoy Christmas in a way that suited her. Your kind words will mean so much to the team, and we'll be sure to share them.


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Review from Karen H (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Furzehatt nursing home just before Christmas 2024. She settled in well and was comfortable there. We were called up to Furzehatt home early hours in the morning in the new year, when the on duty nurse noticed mum's condition had changed. Although night time, all staff kept checking
on mum plus making sure we were all okay. When mum passed away they treated her with dignity and respect. The nurse was excellent and helped us through a very sad time and in a gentle way explained next steps. Although mum was there for a short time, we were very impressed with her care and all of the staff.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for sharing such a heartfelt review during what must be a very difficult time for you and your family. We're deeply sorry for your loss, but we're honoured to know that your mum was comfortable and so well cared for at Furzehatt. It's comforting to hear that our team provided the support and compassion you needed. Our thoughts are with you and your family.


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Review from Nigel C (Brother of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love them. Very caring, look after them very well. Make us very welcome. Always keeps me engaged about what is going on. Very helpful, very good staff. 10 out of 10.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your wonderful review for Furzehatt, the team will be touched to read your kind words. We're thrilled to hear how much you appreciate the care and attention provided. It's wonderful to know that you feel welcomed, informed, and supported. Your kind words and perfect score will mean so much to the team. Thank you.


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Review from A S (Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy living in this home. I have been living here now for over a year and I feel so loved and well cared for. The Home manager and deputy are lovely and I have not one bad word to say about the staff. I have met the regional manager and director and they are always kind and willing to talk
to us when they visit and get involved. The home has amazing facilities and activities. I am never bored. I need to go on a diet due to all the fantastic food they give us each day. The home is warm, fun to live in and I have made friends. One of my friends sits in my room every night and we eat snacks and have a hot drink. Nothing is too much trouble for the staff and they enjoy a good laugh as well. They treat us like adults, not like children as they do in some places, we can go out, make our own drinks and food, get involved in putting our clothes away or washing them, they let us do what we want to feel alive and valued. A great home for anyone looking for their loved one.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you so much for your wonderful feedback. We're thrilled to hear how much you enjoy living at Furzehatt and that you feel so loved and well cared for. It's heartwarming to know that our team, facilities, and experiences contribute to your happiness and sense of community. We're so pleased to hear that you've made close friends and feel valued in your independence. We'll make sure to pass your lovely comments along to everyone, thank you.


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Review from R C (Son of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good. The staff work incredibly hard and seems to have a good relationship with the residents. My mum likes being there. There is a good range of activities offered. The home feels nice.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you very much for your wonderful feedback for our team at Furzehatt. We're so pleased to hear that your mum is so happy with us and enjoys the home's atmosphere and activities. Thank you again for sharing your experience, your feedback is greatly appreciated.


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Review from J G (Husband of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for the past eight years and I have visited every day even through Covid. I came and spoke through the windows and luckily she was on the ground floor. I have to say that visiting every day I have experienced a lot of staff turnover. With our new management team now, I think every
day is very enjoyable as I have never heard so much laughter and singing. Everyone is very competent in what they do. Well done all and thank you.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you so much for your continued trust over the past eight years. It's heartwarming to hear that you've noticed such a positive atmosphere at Furzehatt and that the home is such a happy place to be. We will be sure to pass your kind words on to the team, who will be touched to read your comments.


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Review from B C (Resident) assisted by family/friend published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a long-time resident, I would not be here unless I was happy and well cared for.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you so much for your kind words about our team at Furzehatt. We're thrilled to know that as a long-term resident, you feel so happy and well cared for. Your feedback is greatly appreciated.


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Review from R L (Son of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall view of the home is excellent. The staff are very obliging. We realise that we are not supported to name people but here are a couple of employees who go above and beyond their job descriptions and did a great job with the planting etc. The food is of good quality and plentiful. There is
always a good selection available.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you so much for your kind words about the team at Furzehatt. We're thrilled to hear that you had an excellent experience and that our staff made a positive impression. We're also glad you enjoyed the food and the variety offered. Your feedback is greatly appreciated, thanks again.


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Review from J T (Wife of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely home from the receptionist to all the care staff and nurses, my husband had to go into the care home after a stay in hospital and he has been treated brilliantly. It can be a frightening experience but the staff are amazing and the food is fantastic. The staff genuinely care for the
residents and there is always something going on daily. I wouldn't hesitate to recommend Furzehatt Care.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you so much for your wonderful review. We're thrilled to hear that your husband had such a positive experience at Furzehatt following his stay in hospital. Your recommendation will mean so much to the staff and we will be sure to pass on your feedback, thanks again.


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Review from B S (Niece of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my aunt this weekend and the home was having a summer fete. Despite the awful weather, the home was fantastic and decorated beautifully. There was an ice cream van and the most amazing food for the residents and visitors to enjoy. Other relatives were providing the entertainment for everyone.
It was truly a family day. The home manager and deputy are always available and welcoming. The home offers outstanding care. They care about the little things. My aunt stopped walking and they have got her back on her feet slow and steady. My aunt has friends for the first time in her life and loves the knitting club and other activities. They say it can be a hard decision to put your loved one into a home but this was by far the easiest one because they are so great. Thank you Furzehatt.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your wonderful review, the team at Furzehatt will be touched to read your kind words. We're thrilled to hear that you enjoyed the summer fete and. It's fantastic to hear that it was such a memorable family day. We're especially pleased to hear that your aunt has made such progress and enjoys her time with us.


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Review from B R (Wife of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband originally in a care home, transferred to a nursing home. Nurses could not be faulted in their continuing care within surgery allowance.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your high scoring review for Furzehatt, in particular the praise for our dedicated nurses, the team are certainly very special.


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Review from S H (Daughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went in feeling very tired but after 12 days of complete rest, she felt much better. She felt very well looked after by all the attentive staff. She also enjoyed the good food.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your review for Furzehatt, we are pleased to hear your mother got the rest and recuperation she needed.


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Review from M G (Husband of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is not necessarily a complaint but more an observation and a suggestion. At the inner front door to open, some people have to wait up to 15 minutes for the door to be opened. Surely it should be possible to put a push button keypad on the outside lobby door and enter a code to open the door from
the outside, the same as the inside.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your high-scoring review for Furzehatt. We appreciate there can occasionally be a wait at the weekends, but please rest assured that while we can't have a code for security reasons, we are reviewing our door entry system.


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Review from Lizzie P (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't thank the staff enough for looking after my dad, all went beyond and above for him. They truly know the meaning of the importance of a therapeutic relationship between staff and service user. They delivered such high patient-centred care and in turn, this made my dad feel safe, cared for
and he has been able to be the best version of himself. The home is clean, well-staffed, friendly and accommodated not only to Dad but with family too. Dad loved the food, the interaction and he is extremely happy. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your wonderful review for Furzehatt, the team are certainly passionate about their care being truly person-centred and will be touched to read your comments.


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Review from J G (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and care that Mum received during the last month of her life after a short terminal illness was exceptional. All of the nurses, carers and care home team supported Mum and her family with open hearts during a sad and difficult time. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

We are so sorry for your loss and thank you for leaving such a heartfelt review, especially at such a difficult time.


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Review from D S (Sister-in-law of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law moved into the home in December. It is a lovely home with lovely staff who have made her feel safe and well cared for. The food is lovely and her room is nice. Her laundry is always handled with care and the care staff are very polite and welcoming. All of her needs are met and she
loves the activities that are in the home even when they have creature comforts in with snakes and spiders eek. Everyone knows her by name and understands her needs, wishes, likes and dislikes, she is not a number but is treated and loved as a person. I feel so reassured that she is in this home with such highly skilled and trained staff. They are truly remarkable.

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Review from Allyson S (Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this home. I moved in when my husband died in December as I was alone, scared and had a nasty fall. I lived in Cornwall all my life and to move to a big city out of the area I know and love was a huge thing for me to be close to my family. Furzehatt made the transition so much easier. They welcomed
me, helped me unpack, even found me a bigger room so I could bring some of my husband's things, they helped me go through my belongings, helped me get back to walking and eating proper meals. I felt warm for the first time in years. They painted my room and made me feel a million bucks. All the staff are wonderful and the food is amazing. I am learning to knit in the knitting club. I never thought I would do that again. I am evening baking again. They take such good care of me. Last week I went to the zoo for the first time in my 71 years. I feel so much happier and healthier. I am laughing and the staff comfort me when I feel sad. A brilliant place to live. They truly enrich my life.

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Review from Sam W (Son of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite this care home being a cheaper care home due to funds, the carer in the home is always lovely and most of the team always check on me and my family when we come in each day. The care my dad has received has been good.
Christmas dinner was amazing.

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Review from Deborah E (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the home always makes you feel welcome. The amazing, caring, friendly staff who look after the residents and families in a positive way. They are always reassuring when you are asking questions. I would recommend this home to others.

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Review from Nicola S (Sister of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found my brother treated with dignity, respect and encouragement.
Found the bedroom basic but functional.
Food is fresh and nutritious.
A lovely, homely feel.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Furzehatt Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Furzehatt Residential and Nursing Home is calculated as follows: ( (245 Excellents x 5) + (72 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 327 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Furzehatt Residential and Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Mo

Mo Bowler

Job Title: Senior Care Assistant

Joined: 1997

I work with my team to assist and care for our residents, to ensure their health and wellbeing needs are met. I have a very varied role and no day is ever the same.


I enjoy spending as much time with our residents as I possibly can and seeing them smile and enjoy their time with us, is so heart-warming.


Nefertiti

Nefertiti Riley

Job Title: Nurse

Nefertiti is one of our wonderful nurses at Furzehatt.


David

David Jones

Job Title: Care Assistant

Joined: 2018

David has worked with us for many years now and loves hearing all of our residents' wonderful stories.


Nicola

Nicola

Job Title: Care Assistant

I have been a carer for over 21 years, and my residents always make my day.


Frequently Asked Questions about Furzehatt Residential and Nursing Home

What types of Care is Furzehatt Residential and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Furzehatt Residential and Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Furzehatt Residential and Nursing Home have?

There are 60 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Furzehatt Residential and Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Furzehatt Residential and Nursing Home to the centre of Plymouth?

2.8 mile(s) as the crow flies, distance by road may be significantly further.