Furzehatt Residential and Nursing Home

59 Furzehatt Road, Plymstock, Plymouth PL9 8QX
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9.7 96 Reviews
  • Furzehatt Residential and Nursing Home, Plymouth
With an excellent reputation for the high standard of care, the long-serving team at Furzehatt are passionate about enriching the lives of their residents. Providing residential, dementia, nursing and palliative care, they also offer respite care breaks.

There are so many activities to enjoy, from baking, yoga, animal therapy and music sessions, to gardening, indoor bowls, church services, games, a book club and crafts.

The community is embraced into life in the home, with regular volunteers enjoying activities too, as well as local school children and college students. The home also has a piano for music sessions.

This summer the team completely revamped the gardens ‘Ground Force’ style! The makeover looks beautiful, with two water features, a tortoise garden, home to Malcolm and Murtle and a new herb and vegetable garden.   

The residents have enjoyed growing their own herbs and vegetables, which the chef used in the kitchen, giving them such a sense of achievement.

And the home-cooked cuisine is a real highlight, with everything from roast dinners with all the trimmings to fish and chip Fridays, and home-baking for afternoon tea.

The team champion their residents to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from interviewing potential staff, to showing new residents and their loved ones around their home.

There are so many homely spaces to relax with loved ones, who are welcome at any time, from welcoming lounges and quiet spaces, to a conservatory overlooking the gardens. There is also a hair salon, for regular appointments with a mobile hairdresser. And a chiropodist also visits monthly.

Furzehatt also has a private family and friends Facebook page, with regular photos, videos and updates on what the residents have been enjoying doing.

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Care Provided by Furzehatt Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sandra Tucker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Furzehatt Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,125
    • Self-Funded Nursing Care from £1,337
    • RESPITE Self-Funded Residential Care from £1,125

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1125 and for nursing care £1337, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Furzehatt Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Furzehatt Residential and Nursing Home Reviews (96)

Total of 96, showing 41-60
9.7

Furzehatt Residential and Nursing Home has a Review Score of 9.7 (9.719) out of 10, based on 28 reviews in the last 2 years. Over all time Furzehatt Residential and Nursing Home has 96 reviews.

Overall Experience

  • 68
  • 25
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Date Published

96
5
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28
68

Review from G T (Uncle of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Noticeable improvement in communications with the new manager.
Not always easy to find on your first visit, depending on the direction that you approach the home.
Review requirements are unnecessarily long.

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Review from P W (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had several clients residing at Furzehatt. One of my clients always spoke very highly of Furzehatt staff and how she liked living there. I had visited her room prior to lockdown and it was spacious and homely. I have noticed when carrying out video calls with staff/Manager and my clients or visits,
that the staff I have had contact with have a good interaction with my clients and our very informative. I have not been aware of any safety and security concerns regarding my clients. The Manager always keeps me informed of any significant changes. One of my clients always spoke highly of the food.

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Review from Carole M (Friend of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited on a few occasions and I can honestly say it is like family at Furzehatt. The staff and all the residents are all so well known to each other and the familiarity extends to the friends and family. It is so lovely to be somewhere with such warmth and caring in the atmosphere. I couldn't
fault the home in any way at all. And if I ever need care in the future, Furzehatt is at the top of my list.

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Review from Rosemary M (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last few weeks of mums life, there was nothing that wasn’t done for her, she received excellent care. Up to the day she passed she was lifted and dressed, every day sat in her chair for my visits. Going back to bed when she tired. Every need she had was taken care of really efficiently.
Previous
to this she really enjoyed participating as best she could in all the activities. Even during the awful couple of years, we’ve all experienced she always seemed happy when we saw her and always said they are all lovely to me. The home is very much like our extended family and we appreciated and thought the world of the send-off at the home they gave her on the day we said goodbye to mum. As a family we highly recommend Furzehatt.

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Review from V B (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room needs updating, the nursing staff are very caring. Management is slow on the uptake of things especially the individual needs of patients. Reception staff on one occasion were very rude, other staff are excellent with not only my mum but also the family. They make sure the needs of all of us
were being met and were very accommodating, realising it was a very emotional time for us. Particular staff were amazing to my mum but also my dad.

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Review from Adrian D (Son of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mother was in the last days of her life, she was treated with so much care, dignity and love. All of the staff were amazing and supportive of us as a family. We could not have wished for a better home for our Mum. We were made to feel welcome any time of the day in her final days. Would highly
recommend this wonderful team of people at Furzehatt.

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Review from L G (Sister of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my sister over the past two years has been excellent. She had dementia and has been treated so kindly, passing away on 19/1/22. We have been treated with help and kindness since she passed.

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Review from Gail C (Niece of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed and so grateful for the high-quality care that was given to my dear Auntie throughout the seven months she spent in the Furzehatt Residential and Nursing Home. All of the staff were extremely professional and so helpful during the Covid restriction times. They enabled me to phone
and speak to the nurses for regular updates on how she was doing. The nurses would also take the Home’s mobile phone and hold it for me to speak to her directly. It was heartbreaking not being able to go inside and hug my auntie but I was especially indebted to the lovely nurse, who showed such personal loving care and provided my closest link to her. Later, I was able to make two face-to-face (masked) visits and found the premises to be clean; the meals provided to be of good quality; and all of the staff that I saw to be efficient, friendly, caring and helpful. I would not hesitate in highly recommending this wonderful Nursing Home.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you for such a wonderful review for Furzehatt Residential and Nursing Home. It's wonderful to hear how pleased you are with the care provided to your Auntie during the time she was with us - our team will really appreciate your kind words.


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Review from Paul B (Son of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum was never helped out of bed. In two months she spent just two hours out of bed dressed. She spent many hours laying in her own urine. The home relies on agency staff each and every day to provide the bare minimum of staffing levels. Her bedroom door didn't close when the fire alarm went off. Dirty
cups and cutlery given to Mum to use. The cleaning is very poor. The homes lift was out of service, broken, for the whole of the two months Mum was there. The nurse never attended when we asked her to as Mum was unwell. The toilet in Mum's room was used as a cupboard. Her dustbin was never emptied. The manager is very dismissive and unhelpful and all in all the home is not fit for purpose. Couldn't get Mum out of that home quick enough. It's abysmal. A complaint has been lodged with CQC because we are so concerned with the residents who remain, and we have advised the council. I cannot go into too much detail on here but I have photographic evidence of a whole lot more.

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Review from R B (Husband of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, it was clean. The staff very friendly and helpful, and my wife was well looked after. Cannot fault it.

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Review from A P (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and compassion shown to my father during his stay was exemplary and all the staff caring for him showed immense compassion which never waivered. He felt so cared for that he decided to stay until his end amongst those he trusted to look after him well. The staff supported the family right through
the difficult end and afterwards. The home could do with some physical updating but the care is above all key to a happy stay.

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Review from Giles C (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I speak to my mother every day on the phone, and the overwhelming effort, kindness and care shown by the staff towards my mother far outweighs any other service provided. This has been more apparent during Covid.

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Review from Rebecca E (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been well cared for with patience, compassion and empathy. The Covid restrictions have been well adhered to with an understanding of the frustrations that they cause. Communication with relatives is regular and helpful.

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Review from Yvette R (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I must thank staff for providing mum with care and kindness during this terrible year. I must also thank them for their patience with me as I battled the NHS for funding for mum. Mum feels as secure as anyone with her complex needs can feel at Furzhatt.

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Review from Jerry K (Son of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Travelled from Surrey to visit my mother. First time at the care home and hadn’t seen her for 9 months. The booking procedure was straight forward as was the testing process at the home. Had a very enjoyable 30-minute visit in the conservatory. Staff who managed this visit were very helpful and friendly.
Mother was happy with the home and had settled in well. She kept commenting about the friendliness of the staff.
Due to visit again in a few weeks and waiting for more details from the home about their revised visit policy following 17 May. Hoping that more of my household can visit as I know she will be delighted to see her grandchildren.
I’ve graded many categories as satisfactory as this was my first visit and I only saw the conservatory and garden.

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Review from J J (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to being constantly updated on the probability of visits, as soon as I was able, I phoned and within two days a visit was arranged. Test was done quickly and a well-awaited visit to follow.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you for taking the time to review our home and our visiting policy, your feedback is really appreciated by our team.
Best wishes, Fae.


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Review from L M (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This year has been an exceptionally difficult year for everyone, but I don't know what either myself or my mother would have done without the incredible care, dedication and support of all the staff at Furzehatt. During a year when it hasn't been possible to have normal visits with our loved ones, the
staff have continually gone the extra mile to ensure that both the residents and their families were able to keep in touch by whatever means were possible. I can't thank them enough for everything.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you for such a wonderful review - our teams are so appreciative of your kind words. Best wishes, Fae


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Review from D M (Sister of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece and I are very pleased with the care our relative gets at Furzehatt. Staff are efficient, friendly and prepared to go the extra mile to reassure and help relatives, especially in this very difficult covid year. The communications are excellent as we are kept abreast of all details concerning
the care of our loved one.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you so much for your lovely review - our team so appreciate your kind words. Best wishes, Fae


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Review from E S (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the exceptional circumstances, I have found the staff to be very helpful when I ring to make an appointment to see my mother for a window visit. It is not easy for the staff or my mother to make these visits enjoyable but they do their best.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you for taking the time to review our home - your kind words are really appreciated. Best wishes, Fae


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Review from Terrence T (Husband of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were treated with kindness, respect and humour. Our tests were carried out quickly and efficiently, and we now await the results. The home is clean and tidy, and my wife's condition seems to fluctuate day by day.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you for taking the time to review our home and for your kind words.
Best wishes, Fae


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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Furzehatt Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Furzehatt Residential and Nursing Home is calculated as follows: ( (245 Excellents x 5) + (72 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 327 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Furzehatt Residential and Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Mo

Mo Bowler

Job Title: Senior Care Assistant

Joined: 1997

I work with my team to assist and care for our residents, to ensure their health and wellbeing needs are met. I have a very varied role and no day is ever the same.


I enjoy spending as much time with our residents as I possibly can and seeing them smile and enjoy their time with us, is so heart-warming.


Nefertiti

Nefertiti Riley

Job Title: Nurse

Nefertiti is one of our wonderful nurses at Furzehatt.


David

David Jones

Job Title: Care Assistant

Joined: 2018

David has worked with us for many years now and loves hearing all of our residents' wonderful stories.


Nicola

Nicola

Job Title: Care Assistant

I have been a carer for over 21 years, and my residents always make my day.