Furzehatt Residential and Nursing Home

59 Furzehatt Road, Plymstock, Plymouth PL9 8QX
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9.7 96 Reviews
  • Furzehatt Residential and Nursing Home, Plymouth
With an excellent reputation for the high standard of care, the long-serving team at Furzehatt are passionate about enriching the lives of their residents. Providing residential, dementia, nursing and palliative care, they also offer respite care breaks.

There are so many activities to enjoy, from baking, yoga, animal therapy and music sessions, to gardening, indoor bowls, church services, games, a book club and crafts.

The community is embraced into life in the home, with regular volunteers enjoying activities too, as well as local school children and college students. The home also has a piano for music sessions.

This summer the team completely revamped the gardens ‘Ground Force’ style! The makeover looks beautiful, with two water features, a tortoise garden, home to Malcolm and Murtle and a new herb and vegetable garden.   

The residents have enjoyed growing their own herbs and vegetables, which the chef used in the kitchen, giving them such a sense of achievement.

And the home-cooked cuisine is a real highlight, with everything from roast dinners with all the trimmings to fish and chip Fridays, and home-baking for afternoon tea.

The team champion their residents to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from interviewing potential staff, to showing new residents and their loved ones around their home.

There are so many homely spaces to relax with loved ones, who are welcome at any time, from welcoming lounges and quiet spaces, to a conservatory overlooking the gardens. There is also a hair salon, for regular appointments with a mobile hairdresser. And a chiropodist also visits monthly.

Furzehatt also has a private family and friends Facebook page, with regular photos, videos and updates on what the residents have been enjoying doing.

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Care Provided by Furzehatt Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sandra Tucker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Furzehatt Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,125
    • Self-Funded Nursing Care from £1,337
    • RESPITE Self-Funded Residential Care from £1,125

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1125 and for nursing care £1337, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Furzehatt Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Furzehatt Residential and Nursing Home Reviews (96)

Total of 96, showing 61-80
9.7

Furzehatt Residential and Nursing Home has a Review Score of 9.7 (9.719) out of 10, based on 28 reviews in the last 2 years. Over all time Furzehatt Residential and Nursing Home has 96 reviews.

Overall Experience

  • 68
  • 25
  • 1
  • 1
  • 1

Date Published

96
5
14
28
68

Review from C M (Granddaughter of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan has been in Furzehatt, I have always been so welcomed by all the lovely staff who do an amazing job at looking after my nan - especially during what has been such a challenging time. It's been very hard not being able to see my nan since August but I know she is being well cared for. Thank
you to everyone - my family really appreciate everything you all do.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you for such wonderful feedback about our home and team - it is really appreciated. Best wishes, Fae


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Review from Fay B (Daughter of Resident) published on 31 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Basically year from hell, especially Dad. A handful of the staff treated dad with dignity and respect. We will be eternally grateful, please follow your careers. Others rude, intimidating so commonplace. They do it in front of you on the portal. Every question or worry is taken as a criticism and over
time a wall proceeded to appear between them and us. Managers hide away in offices, never met them and senior staff give an answer or make a decision for fear of being shot down by them. In September we were so worried we contacted a social worker for help and advice. She went in, did a spot check, pointed out concerns. Been waiting since Sept for a zoom meeting with all parties to talk through dads best interests. Dad went into the hospital for 10 days in November. The day before discharge home wouldn't accept him back. Rather than face criticism, threw him out in the middle of a world pandemic. Shocking!

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Review from Bethan G (Granddaughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

COVID has changed the way in which the care homes can be visited. Staff have gone above and beyond to make the safe garden and window visits available. When we were not able to visit I know my granny is in safe hands and is receiving excellent care. She is happy, healthy and part of a large second family.
Thank you to everyone, carers, management, cleaners, maintenance the cook and catering staff and the volunteers.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you for taking the time to write such a lovely review. Our team will really appreciate it, and it's wonderful to hear that you have been able to see your loved one with our distanced visits.


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Review from Gillian L (Wife of Resident) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received care given beyond the call of duty especially as it was the virus "lockdown period". He was treated with respect, dignity, friendliness and always humour as was I, in all my times visiting. I was kept informed of his progress and always made welcome, I owe you all a big debt of thanks.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you so much for your kind words. Our team will really appreciate you taking the time to review our home, particularly in these unprecedented times, Best wishes, Fae.


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Review from Stuart J (Son of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Furzehatt Nursing Home in October 2019 where he was treated with the utmost respect and dignity until he passed away on November 2nd. The staff are kind, caring, informative and work well together as a great team giving a welcoming and helpful family atmosphere. All medical needs were
delivered promptly, ensuring my father passed away pain-free for which I thank them and all the other staff. They made things as comfortable as possible for not only him but also family members, who were there on a daily basis. I would have no hesitation in recommending Furzehatt to anyone. Thank you all for everything you have done.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you for your kind words, Stuart. I am very sorry to hear of the passing of your father. The team will really appreciate your feedback. Best wishes, Fae.


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Review from D P (Husband of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided seems to be good.

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Review from D E (Son-in-law of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother-in-law received was such that she was happy and free from pain in a well cared for environment. The staff are all very kind and caring, always willing to go the extra mile to help. The family were kept very well informed of any changes or medical needs as they arose. My mother-in-law
passed away on the 26th of August but her care to the very end was as good as anyone could wish for. The family all have said Furzehatt is a good place.

Reply from Fae Doherty, Senior Marketing Officer at Furzehatt Residential and Nursing Home

Thank you for such kind words about our team. I am very sorry to hear of your mother-in-law's passing but take reassurance in the fact that she was so well cared for. I will be sure to pass this onto the home manager and the team, they will be so appreciative. Best wishes.


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Review from George P (Son of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fault the care mum received during her stay at Furzehatt. Would also like to thank all the staff who looked after her.

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Review from Joseph B (Son of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic home. They have helped my father rehabilitate so he can go home. They did not rush him or force him to go home sooner than he was ready like the hospital tried to do. They were kind, caring, and thoughtful. They supported Dad to complete his physio every day, even when he was feeling down
and low. They made all the family feel welcome.

Reply from Fae Doherty, Marketing Officer at Furzehatt Residential and Nursing Home

Dear Joseph, thank you so much for your kind words - your feedback is invaluable to us. It is wonderful to hear how well your father is doing. Best wishes


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Review from Pauline C (Wife of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, happy, welcoming to visitors. Food good, very efficient.

Reply from Fae Doherty, Marketing Officer at Furzehatt Residential and Nursing Home

Dear Pauline, thank you for your review. I will make sure to pass your kind words onto the manager and her caring team at Furzehatt. Best wishes, Fae.


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Review from Carol G (Daughter of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at several local care homes before deciding upon Furzehatt. The place was spotless and the staff were amazing. They made great efforts to make us feel welcome and got to know their residents really well. No one was breathing down their necks when took quality time to engage with residents
and within a very short period of time, everyone got to know my father's name and needs. We cannot recommend them highly enough.

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Review from John P (Son of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father moved in together when my father was seriously ill and my mother was suffering from dementia. The staff were extremely caring to my father until he died, treating him with dignity. They continue to care for my mother in a sensitive and caring way. The staff work hard to engage with
the residents and meet their requests in terms of food etc. I find the atmosphere in this home friendly and positive.

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Review from S S (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was here for a number of years and was extremely well cared for. The staff put themselves out to make her clean, comfortable and well fed. It was a huge relief to me to know she was so well cared for.

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Review from Andrew B (Brother of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was used as a nursing home for my sister in an advanced stage of M.S. There was excellent care and support. All members of staff were supportive especially at the end of life stage.

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Review from Sharon B (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely friendly home that made dad feel at ease in his last days. He would have liked to stay longer we are sure.
Very professional on Dads passing.

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Review from Kerry W (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were told we had to put my dad in a care home we were distraught, but from the second we stepped into Furzehatt Residential and Nursing Home all our concerns and worries were squashed. What an amazing home this is.
Every single member of staff is full of love, compassion warmth and smiles.
Nothing is ever too much trouble and they have welcomed our family into their family. I can not find enough words to praise them. Just fabulous.

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Review from John O (Son of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives continues to be excellent, despite her increasing disability. The staff, all of them, are incredibly caring and patient, even when under severe pressure. I visit the home most days and have never heard any of the staff lose their temper or complain to the residents.
The food at Furzehatt is also of high quality and activities and concerts for the residents are provided on a regular basis.

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Review from J G (Husband of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife suffers from Alzheimer's and cannot now do anything at all. She has to be washed and fed, cannot talk or communicate and is incontinent.
From the manager down everybody makes the effort to talk to her and shows her different things which makes her laugh and giggle all day long. The entertainment
lady really goes the extra mile to involve her in all of the activities. All of this makes me very satisfied!!

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Review from Tracy M (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of residents here is clear to see. The staff go above and beyond and for that, we as a family are so grateful. It's an extremely difficult decision to admit a loved one into any kind of care but we sleep well knowing dad is getting the very best of care and kindness.
Thank you to all of the
lovely staff.

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Review from E J (Wife of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with everything I see. My husband is kept clean, room clean and food good.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Furzehatt Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Furzehatt Residential and Nursing Home is calculated as follows: ( (245 Excellents x 5) + (72 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 327 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Furzehatt Residential and Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Mo

Mo Bowler

Job Title: Senior Care Assistant

Joined: 1997

I work with my team to assist and care for our residents, to ensure their health and wellbeing needs are met. I have a very varied role and no day is ever the same.


I enjoy spending as much time with our residents as I possibly can and seeing them smile and enjoy their time with us, is so heart-warming.


Nefertiti

Nefertiti Riley

Job Title: Nurse

Nefertiti is one of our wonderful nurses at Furzehatt.


David

David Jones

Job Title: Care Assistant

Joined: 2018

David has worked with us for many years now and loves hearing all of our residents' wonderful stories.


Nicola

Nicola

Job Title: Care Assistant

I have been a carer for over 21 years, and my residents always make my day.