Furzehatt Residential and Nursing Home

59 Furzehatt Road, Plymstock, Plymouth PL9 8QX
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9.7 96 Reviews
  • Furzehatt Residential and Nursing Home, Plymouth
With an excellent reputation for the high standard of care, the long-serving team at Furzehatt are passionate about enriching the lives of their residents. Providing residential, dementia, nursing and palliative care, they also offer respite care breaks.

There are so many activities to enjoy, from baking, yoga, animal therapy and music sessions, to gardening, indoor bowls, church services, games, a book club and crafts.

The community is embraced into life in the home, with regular volunteers enjoying activities too, as well as local school children and college students. The home also has a piano for music sessions.

This summer the team completely revamped the gardens ‘Ground Force’ style! The makeover looks beautiful, with two water features, a tortoise garden, home to Malcolm and Murtle and a new herb and vegetable garden.   

The residents have enjoyed growing their own herbs and vegetables, which the chef used in the kitchen, giving them such a sense of achievement.

And the home-cooked cuisine is a real highlight, with everything from roast dinners with all the trimmings to fish and chip Fridays, and home-baking for afternoon tea.

The team champion their residents to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from interviewing potential staff, to showing new residents and their loved ones around their home.

There are so many homely spaces to relax with loved ones, who are welcome at any time, from welcoming lounges and quiet spaces, to a conservatory overlooking the gardens. There is also a hair salon, for regular appointments with a mobile hairdresser. And a chiropodist also visits monthly.

Furzehatt also has a private family and friends Facebook page, with regular photos, videos and updates on what the residents have been enjoying doing.

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Care Provided by Furzehatt Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sandra Tucker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Furzehatt Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,125
    • Self-Funded Nursing Care from £1,337
    • RESPITE Self-Funded Residential Care from £1,125

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1125 and for nursing care £1337, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Furzehatt Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Furzehatt Residential and Nursing Home Reviews (96)

Total of 96, showing 81-96
9.7

Furzehatt Residential and Nursing Home has a Review Score of 9.7 (9.719) out of 10, based on 28 reviews in the last 2 years. Over all time Furzehatt Residential and Nursing Home has 96 reviews.

Overall Experience

  • 68
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Date Published

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68

Review from S W (Daughter of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad settled into Furzehatt Residential and Nursing Home very quickly as he was allowed to bring furniture from home and the colour scheme is his choice. The rooms are generously proportioned. The daily food menus are very useful. Although dad is not able to join in the activities there seems to be enough
going on. The staff are very friendly and work very hard. There is a beautiful secluded garden for residents to enjoy and the home welcomes pets which help pass the time and always raises smiles from everyone. There are regular residents meetings which welcome family members to participate.

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Review from Jenny L (Niece of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of 8 years of visiting this home was always one of welcome but all staff. Questions were always answered readily.
I always found my aunt well-cared for, clean and given as much help and love as she needed.

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Review from Paul R (Son of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is in Furzehatt Court nursing home and he is very happy there. The staff are all very friendly towards everyone. The home is clean and his room is very nice.

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Review from S T (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the time my father went into Furzehatt, he has been treated with brilliant care and dignity. The staff know each resident well, the likes and dislikes and treat them accordingly. Each staff member knows their role but will, when necessary cover any task needed. The manager's door is always open
and she is always prepared to listen. The food is prepared beautifully by fully trained chefs and presented well. Overall I am very pleased with the choice of Furzehatt for my very elderly father's care.

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Review from Janis G (Daughter of Resident) published on 20 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was here for four months until he passed away and he had the best possible care. The Nursing Home is light and airy and very modern but homely, the staff are absolutely wonderful and so caring. The standard of care is second to none, my father was always washed, shaved and wearing clean
clothes every day, the food is superb and beautifully presented and there is always something going on e.g entertainment and activities. There is a resident dog, cat and budgies and the staff are familiar with each resident. As my father came to the end he was treated with tremendous dignity and respect and the very capable and well-trained Nurses were just so gentle with him treating him as they would if he were their own father. I cannot praise this place highly enough, it is well managed and the staff are well trained and professional and extremely efficient.

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Review from D E (Resident) assisted by family/friend published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend as no matter what position the staff are in, every single one is friendly, kind, polite and considerate.
I am treated with dignity and do not feel embarrassed to ask for help with my personal needs.

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Review from M H (Husband of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has always been extremely well cared for during the four years as a resident. I have suggested the home to at least three people.

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Review from Irene S (Resident) assisted by family/friend published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and treatment. I would recommend the home to other's as the care staff are friendly. It's like home from home it doesn't get any better than this home.

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Review from Victor R (Husband of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really can't praise the staff enough for the care and kindness shown to my wife in her last days of dementia. She was only at Furzehatt Residential and Nursing Home a short period but she was well looked after each day. The staff were fantastic with the family on the days leading up to her passing,
we were given tea and sandwiches to see us through the night. I cannot thank them enough, great care and compassion shown to my wife.

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Review from Lyn (Wife of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to go with my husband to Furzehatt Residential and Nursing Home as a medical crisis and was dreading it, but I was amazed on arrival to be welcomed by three staff members, welcoming us and immediately putting us at ease. Their care, sensitivity was amazing for the week my husband survived he was
cared for in every way and our family were reassured and made welcome at every visit. It was wonderful to have my husband's last hours together in such a caring place. Staff sensitivity provided us with drinks, sandwiches or a meal without being asked, if my husband had lived longer we would have been thankful he was in Furzehatt Residential and Nursing Home

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Review from Gill R (Daughter of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first time we walked in unannounced we were happy with choice of home for dad. He was cared for very well with dignity. They also showed great compassion and support for both myself, step mother and family. I would not hesitate to recommend. Thank you all.

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Review from Debbie K (Daughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fab staff, lovely and friendly. Mum loved all staff. Had to move her only due to distance from family, otherwise wouldn't have moved her. Highly recommended.

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Review from Theodore L (Husband of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that I met over the 5 weeks she was in the home, were most kind and considerate tot he patient and to all the family members who attended visits, we were always greeted with an update on her condition and asked if we would like a refreshment. I cannot speak more highly of the attention
to detail.

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Review from Colin K (Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my stay. Food is excellent, good enough for a hotel. No complaints. I have been a resident in a few care homes and in my opinion this is one of the best in Plymouth.

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Review from James (Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have thoroughly enjoyed it. I have no complaints. I have found the staff very helpful and considerate. Staff will go out of their way to help myself and all the other's.

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Review from Raymond P (Brother of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

very impressed by the home where my sister has been for five years. The staff are friendly and helpful. I spoke to the nurse about my sisters long term care and was given a full and honest account. I have come along way to see her (from Norwich to Plymouth) and very reassured by the care.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Furzehatt Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Furzehatt Residential and Nursing Home is calculated as follows: ( (245 Excellents x 5) + (72 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 327 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Furzehatt Residential and Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Mo

Mo Bowler

Job Title: Senior Care Assistant

Joined: 1997

I work with my team to assist and care for our residents, to ensure their health and wellbeing needs are met. I have a very varied role and no day is ever the same.


I enjoy spending as much time with our residents as I possibly can and seeing them smile and enjoy their time with us, is so heart-warming.


Nefertiti

Nefertiti Riley

Job Title: Nurse

Nefertiti is one of our wonderful nurses at Furzehatt.


David

David Jones

Job Title: Care Assistant

Joined: 2018

David has worked with us for many years now and loves hearing all of our residents' wonderful stories.


Nicola

Nicola

Job Title: Care Assistant

I have been a carer for over 21 years, and my residents always make my day.