Seymour Court

Glen Road, Mannamead, Plymouth PL3 5AP
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9.8 86 Reviews
  • Seymour Court, Plymouth
Seymour Court is highly-suited to long-term care of older people for which it was established while having adapted over the years to meet the changing needs of the community.

Other forms of care include supportive and total care for mature ladies and gentlemen, with the accommodation being ideal for the practice of respite and palliative care while offering short-term care as part of the Onward Care scheme.

Unplanned and emergency admission are welcomed thanks to the 24-hour nurse cover, with the home committed to the RITA (Rapid Intervention Nursing) scheme.

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Care Provided by Seymour Court

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Marie Claire Foale (Manager)
  • Admission Criteria
    • NHS, Private or funded by council with nursing needs
    • Ages 55+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Seymour Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Nursing Care £1,000 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,300

  • Fees are based on assessed needs.
  • (these prices are only a guideline, please contact Seymour Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Seymour Court is open 24 hours a day.


  • Parking

  • Parking is available on the road.


Seymour Court Reviews (86)

Total of 86, showing 1-20
9.8

Seymour Court has a Review Score of 9.8 (9.761) out of 10, based on 34 reviews in the last 2 years. Over all time Seymour Court has 86 reviews.

Overall Experience

  • 81
  • 4
  • 1
  • 0
  • 0

Date Published

86
4
13
34
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Review from Steve A (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was taken from hospital to Seymour Court for palliative care.
I cannot praise the entire team at the nursing home, she was treated with such dignity and compassion from all the team as we as a family were, nothing was too much trouble.
The nursing team were amazing as the care team and also
the food was lovely and everyone so warm and friendly. Well done Seymour Court.

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Review from A W (Wife of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most staff were kind and caring, never enough, difficult to find, particularly mealtimes and weekends. The cover fell off the radiator twice, the window was difficult to close and taps dripped continually, often overflowing. Previous occupant's clothes were left in the wardrobe for 4 weeks until I removed
them. My husband was often found in dirty, wet clothes having spilt food and drink, he couldn't pick them up, and often missed snacks. Often wearing someone else's baggy t-shirts even though I had provided an adequate supply of new shirts, more than once I shaved him because he looked so dishevelled. He was often not adequately hydrated and had numerous catheter problems and urine infections, which often went unnoticed by staff and were not dealt with in a timely manner. The lack of compassion following his death added to our pain, we left his room and had to wait in a corridor, by the usual consistently buzzing call bells, while staff prepared his body, we were told we could re-enter and saw no staff after that, just another job done! No sympathy was expressed or even a goodbye. Limited information on how to obtain the Death Certificate.
I realise a negative comment will not be printed, but question the validity of only printing 'excellent ones, some dating from 2018. Reviews posted regarding Seymour Court bear little resemblance to my experience, or those of other visitors, of over 3½ months, I visited my husband every day. Taking everything into consideration, and reading the daily diary that I had kept, together with visitors' comments, I feel that overall, my husband's care was often not good. Sadly, unlike some comments left, I often didn't feel confident when leaving my husband and at times left the Home very upset. When visiting my husband in the Funeral Home, although heartbreaking, it was such a relief to see him looking like his old self, so clean, tidy and well cared for, for the first time in 3 months.

Reply from Marie Claire Foale, Manager at Seymour Court

It is naturally very disappointing to read reviews such as the above and feel saddened that this was your experience. Whilst recollections may vary, I believe that our staff genuinely tried their best to meet your expectations. Under our duty of candour and for purposes of transparency, we would wish that all reviews, good or bad, should be published by an independent verifier such as the ones which are submitted via this platform. Your concerns at the time were taken very seriously and the management would like to apologise for the way that you feel.


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Review from J O (Friend of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting a very good friend, surveying myself for future reference as I'm now 80 years of age and living alone, looking to the future as I would be more than happy to be a resident. I've had a lovely conversation with a young man who I gather was going an "inspection" at the time, everything was
great - faultless. It was a pleasure to visit your building.

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Review from J T (Nephew of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last few months of my aunt's life, she stayed at this care home and received exceptional care. The staff from nurses to care, catering, cleaning and management were extremely warm, attentive and professional. My aunt spoke to me about the great care, assistance and dignity she was afforded.
When I first flew from abroad to be with her at the end, I was shown every kindness. Senior management went above and beyond finding me a space to complete some unavoidable work which allowed me to stay close to my aunt until the very end. Every member of the team treated her and me with absolute respect and warmth. I highly recommend this care home without reservation, it restored my faith in the quality of care homes.

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Review from Marj M (Wife of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband couldn't have better care, everyone was very caring and helpful to us both. I would recommend this home to anyone.

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Review from E M (Niece of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my aunt first arrived in the care home she was very distraught and did not want to go on living. There were various problems along the way but as time went on, both the manager and staff dealt with them in a kind and professional manner. They did all they could to make her stay as comfortable as
possible and were always ready to give comfort, support and advice to her family. After every visit, it was hard to leave my aunt but we always felt she was in safe hands.

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Review from J Q (Brother-in-law of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is without a doubt the best care home that I have ever visited. All the staff were warm, welcoming and highly efficient from the manager to all the ancillary staff. Patients were treated with such kindness and empathy and made to feel valued as individuals. One of the most striking features of
the care home is that it is a home for the residents and their families. It may sound mundane but the lack of institutional smell was unique.

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Review from Reuben F (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seymour Court has gone above and beyond to support Dad during his battle with Parkinson's disease. The staff are hard-working, diligent and above all caring. Their sensitivity to Dad and the wider family has been outstanding and I would recommend the service to anyone with a loved one who needs the
very best care and support. My heartfelt thanks to all the staff for making a difficult time easier to bear.

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Review from Helen F (Wife of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Seymour Court for 5 months. The kindness and professionalism of all the staff is superb. The training of all staff members is evident from the clinical lead downwards and is their willingness to help individual residents, no matter how challenging. The support given
to families is second to none and is to be applauded.

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Review from Kathy B (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Seymour Court from Derriford Hospital because they have an excellent reputation in caring for residents in respect of end-of-life care. We were not disappointed - Mum's health has deteriorated over the months but at every stage of her care the staff at Seymour Court have been
wonderful. I was most impressed that regardless of the time of day I visited, I was always made welcome and mum was always clean, washed and wearing freshly laundered clothes. Her personal care has been amazing. The medical care provided was also excellent particularly as Mum's deteriorating health issues were a little complex but the overall focus on comfort and well-being was always uppermost in all of the nursing care. I would like to take this opportunity to mention the carer who prepared mum for transfer to the funeral home. Her absolute dedication and empathy as she bathed Mum for the last time and dressed her for the journey was exceptional. Thank you all.

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Review from Maxine C (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed as end of life with only days left due to cancer, but a critical care nurse suggested taking her to Seymour Court. We had no idea about this nursing home but it turned out to be a wonderful place that gave my mum five more weeks of life, and my family five more weeks with our beloved
wife/mum/sister. I spent a lot of time there with her and the manager, carers and nurses were amazing - caring, patient, positive and friendly, and treated my mum with dignity, kindness and respect. The nurses explained things to us so we were not in the dark, even when it was not good news. The carers were so good to my mum and I thank them very much for this. Sadly my mum passed away a week ago. Two carers kindly offered to dress her afterwards and they put a rose in her hand, just a lovely thing to do. The manager talked us through the process to come, so helpful and needed. A thanks too on how well they looked after my elderly grieving dad during his daily visits to his wife.

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Review from Michael C (Son of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in the home by the crisis nurse, and we couldn't have wished for, or picked, better, From the very first day, Mum was given excellent care, both medical and personal. The carers were all happy, engaging and extremely helpful, and the manager made sure we were fully aware of what was
to come. She allayed any fears about funding and visited Mum herself on numerous occasions. Every single nurse and carer that dealt with Mum showed her patience, gave her dignity, and when she passed, made sure she was dressed and even put a rose in her hand - a lovely personal touch. They also looked after my elderly dad, making sure he was fed as he sat at my mum's bedside, and allowed my sister to stay overnight with Mum. All I can say is that everyone involved in Mum's care, from the manager to nurses to carers, showed great empathy and caring and treated Mum with dignity, making a difficult time much easier to cope with. My thanks will forever be with them.

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Review from Susan S (Sister of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was taken into Seymour Court as an emergency in March. The care she received was excellent. She recovered enough to know where she was and the interaction between her and the staff was great. Unfortunately, she passed away last week and was treated with care and dignity. The staff were also
very caring to the family at this sad time.

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Review from Daren N (Relative of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on site were so caring... They made my brother's last few days filled with love and dignity. They were patient, supportive and generous with their advice and time. Thank you for caring for him.

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Review from Steven O (Son of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my mum by all staff, management and care staff was exceptional. Mum was always clean and was always well-fed and hydrated, she was really happy and felt like she was liked by all staff. The care and attention she received when she passed away was incredible and being
there easier for us.

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Review from B F (Granddaughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was recently admitted to Seymour Court and, I have to say, his treatment has been outstanding. The kindness, dedication and compassion the care staff treat him with is brilliant. The nurses are amazing and he is extremely happy with the care he has received. He loves the food, company and
comfort of his facilities with everyone accommodating his needs. Overall, I am extremely pleased with how he has settled in.

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Review from M F (Granddaughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has recently been admitted to Seymour Court and I am so impressed with the quality of care shown by the staff. I am overwhelmed at how kind and compassionate everyone we have dealt with has been and I am so glad that of all the places my grandfather could have ended up, it was Seymour
Court. The home is beautiful and he is so well cared for. Thank you for all of your hard work and dedication and for looking after my grandfather so well.

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Review from Amanda C (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received at Seymour Court was, without a doubt, the best I could have asked for. He was treated with respect and dignity right up to the very end. The staff and manager were absolutely brilliant to him.

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Review from Shirley W (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Seymour Court in April 2023 and died on New Year's Eve 2023. He was on end-of-life care. The care and respect my father received during his time at Seymour Court, in my opinion, went above and beyond what is required from a nursing home. The staff showed nothing but respect for my
father, who could be difficult at times. The manager was exceptional as we lived in Kent, so there were always lots of emails and phone calls. We would show up unannounced, and she would spend time with us talking about our father. All the staff at this home go beyond what is required, and the patients are treated with dignity and empathy. The home was always welcoming, clean and homely. All the staff were friendly and showed nothing but friendliness. We were treated as part of the family. I cannot praise this home, the staff and the manager enough. If you are looking for a nursing home for a loved one, this has to be the best there is.

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Review from Patrick D (Son of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the last 7 months of his life in Seymour Court nursing home where he was loved and looked after. Dad had complicated needs. I never once doubted the care he was receiving from all members of staff. I looked forward to my daily lunchtime visits with Dad and staff. We all laughed and cried together
when he passed away. The manager's door was always open. The nurses spent time explaining and answering my many questions. Thank you!

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Seymour Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Seymour Court is calculated as follows: ( (308 Excellents x 5) + (55 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 380 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Seymour Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Mar 2025

We currently have 2 rooms available.


Awards / Recognitions (5)

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Meet the Team (1)

Marie-Claire

Marie-Claire Foale

Job Title: Registered Manager

Joined: 2010

Marie-Claire is the Registered Manager of Seymour Court Nursing Home, a multi-award-winning nursing home specialising in end-of-life care situated in the heart of Mannamead. Marie-Claire’s experience in the care industry spans decades; she grew up in a family run home, which equipped her with the passion for caring for and empowering the elderly at the end of their lives, and the firm belief in dignity when dying.


Marie-Claire studied art at Central St Martin’s University in London, and later, Bezelel College in Jerusalem and Plymouth University gaining a Bachelor of Arts in Art and Design. She used her skills as both a carer and art practitioner and combined this with the creativity and innovation her higher education had fostered, working in art-therapy in nursing and residential settings in Hertfordshire for many years. On returning to Plymouth, Marie-Claire continued to work in nursing homes, developing her care practice and undertaking further education in dementia studies. Her experience continued to be informed by her creativity, compassion and commitment to delivering exceptional care, when she joined the team at Seymour Court as Registered Manager six years ago.


During her time at Seymour Court, the home has won six regional awards and four national awards at the Great BritishCare Awards, including for Activities Co-Ordinator, Dignity and Care, and Palliative Care Home of the Year. Under Marie-Claire’s management, Seymour Court has also won the Dignity and Respect Care Home of the Year twice at the National Care Awards and were national runners up for the Care Team of the Year and Nutrition and Hydration. In the same period, Marie-Claire has also completed an NVQ in Management at level five, an NVQ in Leadership and Management at level five, and the St Luke’s Hospice Six Steps course. She is committed to best practice, leading by example and encouraging her staff to take every opportunity to develop their skills, knowledge and understanding of how best to empower the residents under their care.


Marie-Claire feels extremely privileged to work with a team who share her vision for a home where residents are supported in making decisions about their care, encouraged to pursue their passions, and given the freedom and opportunity to flourish in their final years. The team at Seymour Court demonstrate an exemplary ability to deliver hope and dignity in a palliative setting. Their phenomenal skill and approach provide the opportunity for close work between residents and staff, enabling the individual to reach acceptance of the dying process and fulfilling wishes in accordance with religious, cultural, and personal preferences.


Frequently Asked Questions about Seymour Court

What types of Care is Seymour Court registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Seymour Court provide?

Palliative Care, Day Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Seymour Court have?

There are 25 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Seymour Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Seymour Court to the centre of Plymouth?

1.2 mile(s) as the crow flies, distance by road may be significantly further.