Nazareth House - Plymouth

Durnford Street, Plymouth PL1 3QR
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9.8 25 Reviews
  • Nazareth House - Plymouth, Plymouth
Nazareth House, Plymouth, is operated by the Catholic congregation Sisters of Nazareth, offering vulnerable people a secure and healthy residence in which they feel respected and comfortable on a daily basis.

Service users can expect a thoroughly refurbished and renovated accommodation that is staffed by a professional team, with strong community links and GPs regularly visiting.

Adhering to modern inspection requirements, carers also look to allow residents access to a range of stimulating activities and personal interests, believing that individuals should feel emotionally satisfied and as independent as possible.

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Care Provided by Nazareth House - Plymouth

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Clare Ponsford (General Manager)
  • Admission Criteria
    • No dementia
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Nazareth House - Plymouth

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,600
    • RESPITE Self-Funded Residential Care £1,600 – £1,800

  • Fees include board and lodge and all care. If a telephone is required this will be an extra charge. Newspapers, Hairdressing and Chiropody will be extra charges.
  • (these prices are only a guideline, please contact Nazareth House - Plymouth to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting between 10:00 and 16:00, please telephone to make an appointment.


  • Parking

  • Large car park on site.


Nazareth House - Plymouth Reviews (25)

Total of 25, showing 1-20
9.8

Nazareth House - Plymouth has a Review Score of 9.8 (9.787) out of 10, based on 15 reviews in the last 2 years. Over all time Nazareth House - Plymouth has 25 reviews.

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Review from L R (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nazareth House in Plymouth is quite simply excellent in every way.
The management, the care staff, the support staff, and the food. The home itself has been a breath of fresh air. The care and consideration that has been provided for my mum, who is spending some respite time with them, has been second
to none.
The home is clean, the atmosphere is always upbeat every time I visit her. She (my mum) doesn't want to go home!
I can't thank you all enough for what you do and continue to do!
Well done to all.
Many thanks.

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Review from Anna H (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nazareth House is nothing short of outstanding in the care it offers its residents.
My mum has been a resident for just over a year and in that time the care she has received has been exemplary.
The carers provide excellent care and are kind and adaptive to my mum's changing needs and she has developed
great relationships with them.
The manager is exceptional. She is always on the ball and ensuring the care needs of her residents are met and communication with families is amazing.
My mum feels at home here and we wouldn't want her to be anywhere else.
Thank you to all the staff for the hard work you put in every day to make this such a great environment.

Reply from Clare Ponsford, General Manager at Nazareth House - Plymouth

Thank you for your review it is greatly appreciated.


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Review from Joy H (Friend of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot contact you as can't understand your answer message, too deaf.
A wonderful clean caring home.
I am a friend of one of the residents and she has a lovely room.
The chapel is beautiful.
Gardens are nice in better weather.

Reply from Clare Ponsford, General Manager at Nazareth House - Plymouth

Thank you for your review it is greatly appreciated.


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Review from Stefan E (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The General Manager and her team provide a wonderfully caring environment for all the residents of Nazareth House. It really has an incredibly positive and friendly atmosphere. My 92-year-old mother badly broke her ankle and needs 24-hour support while she rehabilitates. Nothing is too much trouble
for the people who care for her. They respond immediately to her needs with professionalism and compassion. The home is always spotlessly clean and the food is freshly prepared with a variety of daily dishes which are never the same from one day to the next. It is the perfect place for my mother to rebuild her strength and confidence surrounded by people who really seem to care about her well-being. My family have nothing but respect and gratitude for all the staff who are looking after her so well.

Reply from Clare Ponsford, General Manager at Nazareth House - Plymouth

Thank you for your review it is greatly appreciated.


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Review from Steven G (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care provided to my mother at Nazareth House is of kindness, gentleness, respect and fun. The management of Nazareth House has created a culture of warmth and security in which my mother feels safe and cared for. She has on offer, a rich and varied social activities program, which
she can choose or decline to participate in. Her privacy is respected and her room is very much her home. The staff are caring, and respectful and treat my mother with a sensitive mixture of dignity and humour. All Mum's visitors and there are many, comment to me about what a 'lovely place' Nazareth House is. Recently all the staff greatly assisted our family to celebrate my mother's 90th birthday. Their support felt like we had gained even more friends and family and helped make it a fun-filled afternoon. In the autumn of her years, my mum feels safe and at home, she thrives on the activity at Nazareth House and in many ways feels loved and respected. What more could you ask for?

Reply from Clare Ponsford, General Manager at Nazareth House - Plymouth

Thank you for your review it is greatly appreciated.


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Review from Kate H (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's hard to put into words just what a gem of a nursing home Nazareth House Plymouth is. From our warm 1st welcome, to Dad instantly wanting to move in a few short days later. The overriding sense of calm, experience and professionalism is instantly tangible, and not skin deep. It's the smallest things
that make the biggest impact, the warm smiles around the building, the can-do approach to any enquiry and mostly the gentle individual touch with each resident, it's there for all to see. I cannot fault the care, from the general manager, to each member of the nursing, reception, maintenance, catering and admin staff... who always try their best to help. The home itself is safely tucked away behind security gates, where it overlooks the stunning nearby inlet, and everyday life pootles by, on land and sea. There are daily Masses at their chapel, and often multiple activities each day. They have in-house hairdresser and access to nails, dentist and optician's. I cannot recommend it more, I can now relax knowing Dad is safe and happy, living his best life, and mostly, enjoy reverting back to being Dad's daughter, not carer.

Reply from Kirstine Thomas, Administrator at Nazareth House - Plymouth

Thank you so much for your kind review, it is greatly appreciated.


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Review from A N (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place Nazareth House is. As soon as you arrive on the beautiful grounds and then walk into the home, there is a wonderful sense of care and love.
All the staff can not do enough for the residents, and I know my mother felt safe and well cared for.
She loved the food, especially the
cakes and enjoyed joining in the activities. We will always be so grateful to all the staff for looking after my mother so well.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your comments; it is much appreciated.


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Review from Paul F (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nazareth House is excellent, from its location to the compassionate and dedicated staff, cleanliness and professionalism. I would give more than 5 stars if I was able. I would definitely recommend Nazareth House to care for your loved ones.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your comments; it is much appreciated.


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Review from V C (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the service they provide, from the gardeners, kitchen staff, laundry, the clean reception and care units, the management and the sisters themselves. Everyone is warm, respectful and professionally diligent and privacy is at its core. The purpose-built facility and its
stunning location can only be described as superb, with beautiful grounds and stunning views over the bay. Overall, I have nothing but positive words to say and feel that Nazareth House truly deserves recognition and is outstanding providers in the care sector.

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Review from I M (Son of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the way we have been treated all the way through the process of getting Mum into this care home. The staff are great and nothing is too much trouble. They have kept us informed of every stage throughout. I can’t fault anything at this time and certainly would recommend
to others. A massive well done.

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Review from Laura S (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the food requires improvement, my mother has told me that she finds it unsatisfactory at times. She tells me that the staff are generally very good, caring and friendly, but sometimes it can be a long wait for a call bell to be answered. Sometimes the tablets are late being given as well.

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Review from Anthony R (Son of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are caring in the facility and do their utmost to look after each resident, which is not always easy. The leadership team does a great job of providing care support to the staff. I've observed the team doing hands-on work when short-staffed, which is great to see.
There are activities
each day for the residents to participate in. The facility has amazing views over the ocean or gardens. There are plenty of things to observe on Plymouth Sound; navy boats, paddle boarders and swimmers to enjoy. I have no hesitation in recommending Nazareth House to look after your loved one.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your response; this is much appreciated.


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Review from Sylvia L (Wife of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and food my husband is receiving. Could not find a better position for a care home; wonderful views. The sisters are all very kind and join in many activities, as well as visiting individual residents.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your response; this is much appreciated.


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Review from E H (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for two years and is happy and settled. Nazareth House Plymouth is in a beautiful location overlooking Plymouth Sound. The grounds and beautifully maintained and the house is clean, modern and well kept. Residents benefit from excellent personal accommodation, as well as
extensive communal areas. The staff make great efforts to provide stimulation and a weekly rotating programme of activities. I have no hesitation in recommending Nazareth House.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your response; this is much appreciated.


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Review from D A (Son of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no reservations in recommending Nazareth House - Plymouth. Their approach to the delivery of care to my mother is first class. What makes the biggest impact is good relationships between the resident, their family and the drive to ensure the highest possible levels of care to meet the resident's
needs fully.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your review, we appreciate your feedback.


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Review from F R (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for five years, throughout that time she has been extremely well cared for. The staff and sisters of Nazareth House are professional, supportive and compassionate, going above and beyond. Communication has been excellent as we live some distance away. All visitors are made
to feel so welcome, it has a wonderful ambience of home from home. I would not hesitate to recommend Nazareth House.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you so much for your feedback, very much appreciated.


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Review from Amanda K (Solicitor of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter this Home you know it is well run, there is a strict regime to ensure that everyone uses sanitiser which in turn keeps everyone safe and secondly the place smells clean and looks immaculate. Peace and order reign here and residents can be seen pottering around or sitting and
reading the newspapers or books. Nurses and carers are always on hand to kindly help with your enquiries and any concerns are dealt with promptly.
The Home is in a beautiful setting, and many of the bedrooms overlook the sea - it is a really lovely place to live. No one wants to have their independence taken away from them, but here the staff try very hard to ensure that you live as independent life as possible.
For those people who have a spiritual side to their lives, I have seen nuns sitting and talking with the residents and taking the time to listen. This is a remarkable place.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you so much for this lovely feedback, much appreciated.


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Review from Andy B (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nazareth House is a great care home, in a stunning location too. Until she passed away in 2016, Mum was so well cared for here, and now that Dad needs looking after too, the choice as to where was obvious, and so much easier than these things often are. As well as the location, the home is also great,
modern, and with appropriate facilities. The staff are lovely too. Care is very well managed and of a very good standard. Always very friendly and willing to help. Like all care homes, the Covid pandemic and the shortage of care staff have been challenging, but feel very confident that these are dealt with as well as they can be. Of great benefit, is always a view to enjoy from inside or from out, and there is often activity to sit and enjoy. Short walks immediately adjoining the home are a great enjoyment too. Very confident that we couldn't have found better.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your review, feedback is always welcome.


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Review from D B (Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overseen by a friendly, dynamic manager, with a 'can do' attitude, Nazareth house, alongside its idyllic seafront location offers a unique experience which literally transforms the 'care home experience' to a new and different level. All staff whether carers, cooks or domestic, are friendly and hard-working.
Nothing is too much trouble when it comes to dietary preferences or restrictions.

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Review from Catherine H (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only a resident briefly at Nazareth House - Plymouth but I know that she was really happy and settled there. I wish she could have been a resident for much longer. She arrived in the middle of all the Covid-19 lockdowns but was given the biggest welcome by all the staff. I regret not having
been able to meet all the staff involved in her care in person because of the restrictions but know that they made a huge effort to compensate for the isolation the residents were experiencing from friends and families, at Christmas and Easter in particular. I would give Nazareth House - Plymouth ten out of ten for the care they gave, there will always be some things that are not quite right but that is part and parcel of life and they were minor. It is rare to find professionalism combined with compassion but that is part of the ethos at Nazareth House - Plymouth in my view.

Reply from Gary Edwards, Administrator at Nazareth House - Plymouth

Thank you for your review, it is always good to receive feedback on the service we provide.


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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Nazareth House - Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Nazareth House - Plymouth is calculated as follows: ( (148 Excellents x 5) + (23 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nazareth House - Plymouth is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Clare Ponsford

Job Title: Manager

Joined: 2012

Clare joined Nazareth Care in Nov 2011 as a Registered Nurse for Nazareth House, Plymouth.
Clare became Deputy Manager February 2018 and then Manager in Feb 21.
Clare qualified as a Registered Nurse in Feb 2002 and spent the first 10 years working for the NHS in Neuro-rehab and then came to Nazareth House, Plymouth to work.
Clare has a degree in Batchelor of Science in Health Studies (Second Class Honours)


Frequently Asked Questions about Nazareth House - Plymouth

What types of Care is Nazareth House - Plymouth registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nazareth House - Plymouth provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nazareth House - Plymouth have?

There are 46 Single Rooms.

What are the Facilities & Services at Nazareth House - Plymouth?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nazareth House - Plymouth to the centre of Plymouth?

1.0 mile(s) as the crow flies, distance by road may be significantly further.