Parkwood House

72/74 Exmouth Road, Stoke, Plymouth PL1 4QJ
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8.8 7 Reviews
  • Parkwood House, Plymouth
Parkwood House is a registered Eden Alternative Home nestled in a tranquil cul-de-sac, offering serene views of Devonport Park. Conveniently located just a short stroll from Stoke Village, which offer a range of local amenities.

The home boasts a lively and sociable atmosphere with accommodations for 43 residents. On the ground floor, there are three welcoming lounges where residents can entertain guests and socialise. Outside, a sheltered courtyard garden featuring a summer house and ample seating provides a peaceful retreat. The beautiful Devonport Park, with its elegant bowling lawns and bandstand, is situated just across the street.

Parkwood House prides itself on providing a high standard of general nursing and residential care, including respite care and dementia services. Residents can look forward to an excellent choice of menus and delicious home-cooked meals prepared by the in-house chef.

Additional amenities include regular visits from a hairdresser & beauty therapist, and chiropodist, as well as access to a fully fitted hairdressing salon and bar. An ongoing programme of entertainment and seasonal events ensures that there is always something engaging and enjoyable for residents to participate in.

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Care Provided by Parkwood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorna Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Parkwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • At Parkwood, fees are determined based on the individual needs of each resident, allowing us to tailor the level of care specifically to their requirements. These fees may vary after a thorough assessment, which helps us understand the unique needs and preferences of each resident. Our commitment is to ensure transparency while providing person-centered, high-quality care.


    Please note that certain supplementary services are not included in the standard fee. These additional services may include chiropody, taxi charges, and personalized newspaper or magazine subscriptions. However, Parkwood offers a selection of complimentary newspapers and magazines for all residents to enjoy. We are also pleased to currently provide complimentary hairdressing and barbering services as part of our dedication to enhancing the well-being and comfort of our residents.
  • (these prices are only a guideline, please contact Parkwood House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcome at Parkwood, where Parkwood strive to create an environment that is open, warm, and inclusive. No strict restrictions on visits, kindly ask that visitors remain attentive to the needs and preferences of loved ones.
    At Parkwood, believe that visits from family and friends play a crucial role in the well-being of residents, and your presence is always valued. Encourage open communication with team to make each visit as meaningful and comfortable as possible for everyone involved.


  • Parking

  • On street parking only, however a wide area in which on street parking in available.


Parkwood House Reviews (7)

8.8

Parkwood House has a Review Score of 8.8 (8.777) out of 10, based on 4 reviews in the last 2 years. Over all time Parkwood House has 7 reviews.

Overall Experience

  • 6
  • 1
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Date Published

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Review from Richard H (Son of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second review, four years after my first one, which I wrote soon after my mother arrived at Parkwood House. She died a peaceful, dignified death in May 2024, two days shy of her 98th birthday. I have nothing but praise for the way my mother was looked after, and loved, while at Parkwood House.
A courageous, independent lady, she initially requested to be taken to Switzerland for euthanasia if she could not return home. As she was blind, with delirium and other difficulties the latter was not possible so it was up to the staff to cope, which they did kindly, with compassion, with humour, and with endless patience. There were falls, there were mental meltdowns and difficult episodes, it was never easy, which leaves me all the more indebted to this wonderful nursing home. Knowing she was in the best possible place took a huge weight off my mind. My sister and I could enjoy visiting our mother while her multiple needs were expertly taken care of. Thank you.

Reply from Melanie Scott, Senior Admin at Parkwood House

We are truly humbled by your kind words. It's been a privilege to care for your mum and to get to know your wonderful family in the process. Thank you for allowing us to be part of her journey.


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Review from Janet P (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident at Parkwood since November 2019. In all that time I have been exceptionally pleased with the care and support provided to them and to me and my family.
I know my relative is very well cared for and the staff have an excellent understanding of their needs and have managed
their dementia with love, care and when relevant humour, particularly when they can be challenging.
I am kept informed of any changes and can sleep peacefully at night knowing that my relative is in a safe place and that all staff at Parkwood are committed to providing the best care and support possible.
It truly is a family and I feel blessed that my relative is living there.

Reply from Melanie Scott, Senior Admin at Parkwood House

We deeply appreciate your lovely words. It brings us with joy to hear that you perceive us as a family. Creating such an atmosphere is our utmost priority because we consider it a sincere honour to be entrusted with the care of your loved one.


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Review from Liz J (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parkwood House was my relative’s final abode. She died peacefully there in October after a short decline in her health. She had a strange feature in her dementia in that she knew she had it. She was also very aware of her situation and was able to recognise that she was safe and very well cared for.
Her death was somewhat unexpected, and the level of care that she had received was reflected in the response of the staff to her death. Quite a few people were very emotional across levels of the staff. This, was for me, a real comfort and demonstration of their affection for her. They also showed our family a great deal of support with wonderful personal stories of time spent with her. Parkwood did so much to look after her well. They handled her death and life sensitively and thoughtfully helped us cope with the process.
I have every confidence that this is an excellent care facility where residents and their families are treated with high regard and great dignity by all staff. It is a special family.

Reply from Melanie Scott, Senior Admin at Parkwood House

It was truly a privilege to have the opportunity to care for your loved one; your feedback means the world to us. Thank you.


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Review from Lynda S (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are supportive and proactive. They are smiley and yet professional, encouraging rather than demanding. The extra activities are varied, and carers encourage residents to take part. Families and friends are also welcome.

Reply from Melanie Scott, Senior Admin at Parkwood House

Thank you for your kind words. We're pleased to hear that our team have provided supportive, proactive, and professional care with a warm and encouraging approach. We strive to offer diverse activities and always welcome families and friends to create a welcoming environment for our residents. We look forward to working with friends and family in creating a 'Home from Home' experience for everyone in our community.


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Review from All W (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is excellent, my mum's care needs are being met with genuine care and dignity. All the carers are lovely and kind with Mum and with us as a family. It is very clean and the food is of a high standard. There are lots of activities to keep my mum occupied. We are so pleased with Parkwood House.

Reply from Melanie Scott, Senior Admin at Parkwood House

Thank you for your lovely comments. We are always seeking feedback so that we can learn, develop and grow with the aim and intention of providing the best possible care for our residents and family members. We really appreciate the time taken in sharing with us your experiences and thoughts.


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Review from J W (Sister of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the nine weeks that my sister has been in respite care at Parkwood House, my husband and I have been amazed at the exceptional standards we have witnessed during our frequent visits. The staff are totally committed to the well being and comfort of those in their care. Attentive, lovingly
caring and clearly far more than simply well trained by an obviously dedicated and excellent management structure, it is not just a job, they really care.
The activities and interests, gentle exercise routines, entertainments and arranged visitations are of the highest quality, supervised by the staff who sometimes participate, involving residents as appropriate. The excellent Chef prepares well-varied menus of superbly cooked meals which by prior arrangement and contribution, we enjoy with my sister. This is encouraged by management and staff as active participation in meals and activities by relatives.
We could happily reside here in total confidence and highly recommend.

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Review from B L (Son of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Parkwood House for 13 months. She is treated very well. Very friendly atmosphere. Nothing is too much trouble. Staff and management are excellent. In my opinion cannot be faulted.

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Current Review Score: 8.8 (8.777)

Overview of Review Score

The Review Score of 8.8 (8.777) out of 10 for Parkwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Parkwood House is calculated as follows: ( (46 Excellents x 5) + (2 Goods x 4) ) ÷ 48 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.819 Points relating to the number of positive Reviews for Parkwood House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 4 Positive Reviews ÷ 9 = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Lorna

Lorna Smith

Job Title: Home Manager

Lorna Smith - Home Manager, Parkwood House


Frequently Asked Questions about Parkwood House

What types of Care is Parkwood House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Parkwood House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Parkwood House have?

There are 37 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Parkwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Parkwood House to the centre of Plymouth?

1.4 mile(s) as the crow flies, distance by road may be significantly further.