What types of Care is Elburton Heights Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elburton Heights Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Elburton Heights Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elburton Heights Care Home to the centre of Plymouth?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Elburton Heights Care Home, 33 Springfield Road, Elburton, Plymouth, Devon PL9 8EJ

Review from N W (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience

I could not have been happier with the care my mum was given. The staff were exceptional and I cannot speak too highly of the place. The best thing about it was the fact you were welcome to visit your mum any time you wanted - you didn't have to pre-book as in other homes. We were told they had nothing

to hide by the manager, that was very much the case as we never found anything untoward, the family was still the same. I would highly recommend this place.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Thank you for your review of Elburton Heights Care Home! It's great to know that you found the team to be exceptional, they do go above and beyond to provide the best care possible for all their residents and their families. We value our visitors and you are welcome anytime! Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather C (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience

My mother went into Elburton Heights in May 2023 after a fall in her previous care home left her unable to walk. After a bumpy start, she settled in really well. I can't praise the care she received enough, they were absolutely amazing with her. She wasn't the easiest to deal with, but with patience

and care from the excellent staff, she was comfortable and content. When she died in November, everyone was so kind and respectful to us. I would recommend Elburton Heights to anyone who needed care.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Please accept our deepest sympathy for the passing for your Mum, she was a much loved member of Elburton Heights. Our team worked very hard hard to provide her with the best care possible to ensure that she was comfortable and content and we are glad that you were treated with kindness and respect. Thank you for your lovely review of Elburton Height Care Home. Kind regards, Clare

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penelope G (Respite Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience

Overall, I had a very comfortable and pleasant stay. I felt very cared for, safe, and happy during my time at Elburton Heights. However, I do feel that there is a lack of interaction between the administrators and the residents. There is also a lack of staff during meal times, which could lead to a

safety issue. The food was tasty, well-prepared, and plentiful, but the menu was very limited and repetitive.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Thank you for your kind review of Elburton Heights Care Home. We are pleased to hear that you had a comfortable and pleasant stay and that you felt cared for, safe and happy. It's lovely to hear that you enjoyed the food that you were offered, although we understand that you would have liked more choice and variety. We will ensure that your views on the interaction between the administrators and the residents and also the menu limitations are passed on to the team at Elburton Heights to work on. Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle C (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience

My dad has been in Elburton Heights for 2 weeks now. I have found all the staff helpful and kind to him and myself on my visits. He's looked after very well, the food is good quality, varied and lots of lovely cakes too for snacks. When looking for a home for him this was the best one and I'm 100% sure

that my first impression was right for him. Nothing is too much trouble and everyone works so hard. They have great daily activities and the gardens are also very well kept. He's kept safe, clean, well fed and happy. I couldn't ask for more. Thank you everyone at Elburton Heights.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a thoughtful review, thank you so much. It's great for team members to read what a great job they are doing but also useful for new care seekers to have a first-hand view of life at Elburton Heights. With best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Wife of Resident) assisted by family/friend published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience

I come to visit my husband every day and am pleased with how happy he is here. They do lots of activities and everyone is really friendly.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Thank you for your lovely review of Elburton Heights Care Home. It's great to know that you are pleased with how happy he is, and our team love caring for him! We are proud to offer a wide range of activities at Elburton Heights Care Home and they are always very popular. We love seeing you every day and we look forward to seeing you soon. Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry E (Resident) assisted by family/friend published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience

Best place out of the three homes that I've been to.
Staff are very caring and polite.
I find the room a bit carmped and another chair would be good for visitors. TV remote doesn't work but my visitors can work the TV manually.
Food and drink is good. Nurses are good and look after my general health.
It

is expensive and will take all my life savings.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thanks so much for taking the time to write a review. I've asked the Home Manager to have a chat with you about your remote etc. I'm glad you feel it's the best home out of the three you've been to! With best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter P (Husband of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my wife is receiving. Management and staff are very helpful and very kind to my wife. Activities that keep them entertained are very good.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for your review and five-star rating! It's good to read that both you and your wife are having a positive experience of life at Elburton Heights. With best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith P (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience

Mum had been in the home since the beginning of January and we had been delighted with the care she received, all the staff were amazing. Mum loved the activities and was very settled there. Mum sadly passed away in the home on 16th March and the care and support from all the staff on that day were

amazing and very heartfelt at a very sad time.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write a review at what must be a very difficult time for you. I'm very sorry to read that your mother recently passed away. It's reassuring to read that she clearly made the most of her time at Elburton and was loved by all. With best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol N (Niece of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience

My uncle has only been there a short time and I have seen a big difference in him he is a lot happier and eating well he says the food is lovely.
The staff are so nice.
There is always lots going on for the residents am so happy we made the decision to move him there it's definitely one of the best.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a fantastic review and rating. Thank you so much for taking the time to share your thoughts; it's really helpful for people beginning their care seeker journey to read a first-hand account. With best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K G (Son of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience

Our first visit to see my parents. The staff are very kind, helpful and courteous. The care home is clean, tidy and well-presented. Facilities and activities are good. We joined them for a coffee morning and the cakes were delicious. An all round 10 out of 10.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review. Thank you so much for submitting it and for your 5-star review. It's great that you have had such a positive experience and that you have shared this for other care seekers to read. With best wishes, Honor Keatley Managing Director

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare S (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience

Dad has been in the home since December and we are delighted with the care he has received, all the staff are lovely and genuinely very caring. The activities are great the girls go to so much effort coming up with all sorts of good ideas. Menus sound delivered and Dad said food is very good.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for your wonderful review and 5 star rating.
It's great for new care seekers to read reviews to fully understand what life in a Harbour Healthcare home is all about.
With best wishes,
Honor Keatley
Managing Director

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary S (Wife of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

Very impressed with overall care from everyone here. The things that residents do are amazing. They have a better social life than me! Everyone is treated kindly and patiently, even though it must be so difficult at times! The loveliest thing is that the staff always seem happy in themselves and this

translates to the residents. No one seems to get cross with them though I’ve seen some very trying behaviour. Well done to all of you and a big thank you! From the wife of the resident and dog.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

I know exactly what you mean re social life!
Thank you so much for taking the time to share your thoughts.
It's great for the team to read what a difference they make.
With best wishes,
Managing Director

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ali B (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

Dad has been here since February. I am impressed with the care and compassion shown by all carers. They are so gentle, and patient and have a smile and a sense of humour. They take time to get to know him and his likes/dislikes. Dad's needs are met and he is consulted as to his wishes, retaining some

dignity. I have also been impressed with the activities on offer. At first, I baulked at the idea of dad doing painting or crafts, things he would not do before dementia, but realised that the stimulation and variety of activities offered are so valuable. Dad does not always take part (his choice) but we love checking the social media to see what has been going on - this is a fantastic resource and much appreciated. We especially enjoy the coffee mornings. We all appreciate the way we are welcomed in and are able to bring dad's dog who has become a favourite of residents and staff. While we would rather dad was at home, we are happy with this home, his care, carers and the facilities on offer.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thanks so much for painting such an honest picture of both yours and your Dad's experience of life at Elburton Heights. The coffee mornings are great - particularly the homemade cakes!

With best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Friend of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience

A lifelong friend of mine has moved into this home and has been there for a few months. I am very impressed with every aspect of the home, from the warm and welcoming staff to the level of activities that are provided. He is really happy and that makes us happy. Thank you to everyone at Elburton Heights.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Well, thank you for making me smile! It's lovely to read how impressed you are and that both you and your friend are happy.
With best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine B (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience

My mum joined Elburton Heights Care Home three years ago on the dementia unit, she was unable to care for herself. At first I was dreading the thought, though it was for the best. At first staff were not sure how to take my mum, and she them, but after a couple of weeks she settled in well and I realised

very quickly that the staff picked up on her little ways, which helped my mum be part of the Elburton family. The unit she is on is very secure and she is free to go wherever in the knowledge she is safe. The entertainment is second to none, of which Mum takes part in most of the activities. It is so satisfying to see the photos posted for family members to see and the smiling face of my mum, she's made friends and is happy. It turns out my fears were misplaced and it was the best decision made to place her in a caring home: Elburton Heights. Thanks to all the caring staff at Elburton Heights. My mum is happy and content and that is all down to the whole team. Thank you from a grateful daughter.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review and a lovely glimpse into your mum's life at Elburton. Thank you so much for sharing this. With best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen G (Daughter of Resident) published on 25 March 2023
Submitted via Website • Report

Overall Experience

We were very nervous and apprehensive when our father came into Elburton Heights, as he had been independent up until his fall. It’s the openness and friendliness of the staff that have put our minds to rest. Any questions we have had are dealt with quickly and positively. Dad’s pain is being taken

seriously and is being addressed. The staff are treating my father as an individual and all the interactions we have had are positive and very supportive. A lovely, caring place.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review. Thank you so much. It's great to read that your father is doing well with the individualised care from the team.
With best wishes, Managing Director.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gloria B (Wife of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience

The staff welcome you with a big smile, the staff will tell me if they have any concerns about my husband. My husband is very happy at Elburton Heights Care Home and that makes me happy. Not every day is the same, some are good and some bad, but still good.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write such a positive review - a smile really does make a difference.
With best wishes,
Managing Director

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann S (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience

The best decision we ever made was choosing this care home for mum after she suffered a massive stroke in 2015. She has been looked after phenomenally well. The love shown to her - and indeed all of us in the family - has been very much appreciated. Every aspect of care has been first-rate, from the

quality of the food to the support of her religious beliefs, and we truly believe her happiness over the past seven years is down to the excellent staff who work here.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you for your lovely review of Elburton Heights Care Home! I'm so glad you felt it was the right decision and that your Mum is looked after so well and is so happy. Our team really love caring for her and all of you within the family. It's lovely to know that she enjoys the food and practising her religious beliefs too. Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E P (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience

Following a few weeks spent in hospital, my mother went to this nursing home. She had vascular dementia. She was made very welcome and her care was excellent. She was there for two months before she died in February, having just been accepted for permanent care. It was sad that she didn't benefit from

longer there - the staff were very caring and friendly.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

I'm sorry to hear your mum died. It's great to read that the team made a real difference to your mum in her last months. Thank you for taking the time to submit your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie H (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience

My Dad went to live at the home in February. He had Dementia. The care he received was wonderful particularly from six staff members, to name but a few. I was very skeptical about my Dad going into a home but I soon realised that he was well looked after and cared for and the staff also really liked

my Dad. Sadly my Dad recently passed away and my only complaint is that the new manager never bothered to even phone my mum to offer her condolences or speak to us when we went to collect my Dad's belongings which were very disappointing. Other than that I would have given 5 stars.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for sharing your thoughts. Firstly let me say how sorry I am to hear you've lost your Dad and also how disappointing it is to hear that the Home Manager did not speak to you. I will, of course, raise this. It is wonderful to read that your Dad received wonderful care. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management