Elburton Heights Care Home

33 Springfield Road, Elburton, Plymouth PL9 8EJ
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9.7 86 Reviews
  • Elburton Heights Care Home, Plymouth
Elburton Heights Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.

This purpose-built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Elburton Heights Care Home is provided in single occupancy rooms, all of which are en-suite.

The home provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can join the company of others at mealtimes, are available. Traditional home cooked meals using fresh produce are served and daily choices available. Special diets can be catered for.

Elburton Heights Care Home has an enclosed garden with fishpond and many flowers and shrubs that can easily be accessed by residents.

A qualified chiropodist and hair stylist make regular visits to the home.

The home offers a varied programme of activities for residents.

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Care Provided by Elburton Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Abi Baker (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 60+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Elburton Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,435
    • Self-Funded Nursing Dementia Care from £1,535
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,435
    • RESPITE Self-Funded Nursing Dementia Care from £1,535

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Availability of respite care can vary and must be for a minimum of four weeks.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Elburton Heights Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.


  • Parking

  • Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.


Elburton Heights Care Home Reviews (86)

Total of 86, showing 21-40
9.7

Elburton Heights Care Home has a Review Score of 9.7 (9.744) out of 10, based on 15 reviews in the last 2 years. Over all time Elburton Heights Care Home has 86 reviews.

Overall Experience

  • 59
  • 22
  • 3
  • 0
  • 2

Date Published

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Review from Gloria A (Wife of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am satisfied with my husband's care. Every person is really helpful and I feel very welcomed when I visit my husband.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write a review. It's good to hear that you feel welcome.


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Review from Jennifer O (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent.

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Review from A S (Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice garden with fish pond.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write a review. The gardens and the fish pond are quite remarkable and a lovely space to spend time, especially on a sunny day.


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Review from Sue M (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into the Dementia Nursing section of Elburton Heights in December 2021. I can honestly say I have nothing but praise and admiration for the entire staff and the way they cared for her. The staff were always cheerful, helpful, and full of compassion. The home makes a lot of effort to involve
residents in activities where possible and ensure that they are as engaged as they can be. The home seemed exceptionally clean and the dining room and food looked lovely. My Mum received all her end-of-life care under the careful supervision of the nurses here. I am eternally grateful for their care and compassion in her last few days. Finding a home for a loved one is a daunting prospect, and I am happy to have found Elburton Heights. I was finally able to feel she was properly cared for and safe. Thank you.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you for taking the time to write such a wonderful review. It is lovely for the team to read what a difference they have made to your mother and also yourself. Thank you.


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Review from G P (Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough lovely things about this home. I feel safe, happy and extremely well looked after. I wish my mum was lucky enough to have come here when she died as the people here go above and beyond. Great room, garden, and food, but my favourite thing is the staff, their work ethic, and unwavering
kindness.

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Review from Jim R (Brother of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

When my brother was first admitted to the care home he was in reasonable health and wellness and was in good health. He had very bad sores on his legs. He was still the same when he was admitted to the hospital about three weeks ago with what I believe to be pneumonia and has since passed away. He also
had dementia which I was told he never had. I do believe he would still be here if he was treated properly in the first place.

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Review from Aaron M (Grandson of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandad was a resident from May to July 2021. He had a very poor experience in the care home. Reasons being, he was shouted at by a male career for grabbing his arm as he felt he was falling from the hoist. He had an iPad charger taken from him, so he was without a lead to charge the iPad to contact
family members. The lead was replaced by a family member which had to pay for a new one which we still have no idea what happened to the first lead as my grandad did not and could not get out of bed to use it! Family members also took in when allowed, food and drink to supply for my grandad in which he hardly had any of. When leaving the care home the food and drink were not given back so we are questioning where has it all gone as the careers said that he had drunk and ate it which we know he couldn’t have as he had trouble with doing that himself!
We would not recommend this care home as we have had nothing but trouble and the main reason being my grandad did not feel comfortable there.

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Review from Julie S (Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried to come into the home, but the staff made me feel very welcome and have taken time to talk to me, even when they have been busy. They always check on me and make sure I'm ok. Day and night staff are amazing. The food is very good, and the home is nice, clean and smells nice. I have no
problems to report, and I have sat in the garden and played bingo.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for your lovely review. I'm glad to see you've settled in so well. The garden is beautiful, so I can understand why you have spent time in it.


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Review from Danielle G (Granddaughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Internal visit with our grandma, what can we say just wonderful from the moment we walked in, to leaving. Grandma looks amazing as always and well-loved and cared for.
The staff as always are just thoughtful and kind, with great leadership from the management team. We can't thank you enough.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review - thank you so much. It's great to be able to welcome loved ones back to our homes again.


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Review from D T (Son of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just amazing!

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Fantastic - thank you so much for submitting your review.


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Review from Carol S (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and looks so well. I have lots of photos of her doing lots of activities and I cherish these.
The staff always have time to talk to me either on the phone or in person. I love how everyone goes the extra mile to make Mum's life happy.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

I'm so glad to read how well your mum is doing. It's great for the team to see what a difference they make. Many thanks for submitting your review.


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Review from Larraine K (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, friendly home with amazing staff. The way they have coped during the pandemic is nothing short of miraculous. Amazing.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for submitting this review. What a lovely review. The team have coped remarkably well throughout.


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Review from K P (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent support and guidance throughout both visits to see my father. Polite on the phone when making enquirys about how he was settling in, the first visit in the pod was excellent. Visit easily organised and excellent inside visits made today. Thank you for everything you do for him.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

I'm so glad your visits are going well. Many thanks for submitting this review.


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Review from Lynne P (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is loved and looked after. She has a circle of friends and is so happy. The manager and her team are wonderful and very responsive to all Mum's needs.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a lovely review. Thank you so much for taking the time to write it. Your mum sounds like she is exactly where she needs to be.


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Review from Beth M (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a traumatic experience getting to the point of needing to put my father into a home, I am 100% at ease that I have done the right thing for him and this has been possible due to the care and compassion they give to my whole family. The specialist knowledge they have has been so helpful and you
can see that they genuinely care.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write this review. It is wonderful to hear that things are going so well for not just your father but you as well.


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Review from Tony E (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always extremely polite and helpful whenever I have called. Excellent care.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to submit this review.


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Review from Yvonne M (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely care home, very friendly and helpful.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Many thanks for your review - it's great to see your thoughts and rating.


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Review from Georgie C (Granddaughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The procedure leading up to my visit was great, we were given a nice private room to visit my relative in! Very pleased these procedures for visiting are now in place.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

We are so relieved that visiting is in place and people can now connect with their friends/loved ones on a physical level. Many thanks for taking the time to write this review.


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Review from S K (Son of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very helpful with inquiries and help with information on my father at any time, day or night, and always supportive.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

I'm so pleased you have felt supported by the team. Thank you for taking the time to write a review.


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Review from John W (Husband of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good visit to see my wife.
Very pleased to see she's being well looked after.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

I'm so pleased you are now able to visit your wife and it's lovely to hear that she is well looked after. Thank you.


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Elburton Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Elburton Heights Care Home is calculated as follows: ( (145 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.959 Points relating to the number of positive Reviews for Elburton Heights Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 14 Positive Reviews ÷ 14.6 = 0.959

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (3)

Abi

Abi Baker

Job Title: Registered Home Manager

Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.


I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.


Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.


Sian

Sian Matthews

Job Title: Deputy Home Manager

Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.


Jackie

Jackie Miller

Job Title: Administrator

Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.