Elburton Heights Care Home

33 Springfield Road, Elburton, Plymouth PL9 8EJ
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9.7 86 Reviews
  • Elburton Heights Care Home, Plymouth
Elburton Heights Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.

This purpose-built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Elburton Heights Care Home is provided in single occupancy rooms, all of which are en-suite.

The home provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can join the company of others at mealtimes, are available. Traditional home cooked meals using fresh produce are served and daily choices available. Special diets can be catered for.

Elburton Heights Care Home has an enclosed garden with fishpond and many flowers and shrubs that can easily be accessed by residents.

A qualified chiropodist and hair stylist make regular visits to the home.

The home offers a varied programme of activities for residents.

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Care Provided by Elburton Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Abi Baker (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 60+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Elburton Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,435
    • Self-Funded Nursing Dementia Care from £1,535
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,435
    • RESPITE Self-Funded Nursing Dementia Care from £1,535

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Availability of respite care can vary and must be for a minimum of four weeks.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Elburton Heights Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.


  • Parking

  • Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.


Elburton Heights Care Home Reviews (86)

Total of 86, showing 41-60
9.7

Elburton Heights Care Home has a Review Score of 9.7 (9.744) out of 10, based on 15 reviews in the last 2 years. Over all time Elburton Heights Care Home has 86 reviews.

Overall Experience

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Date Published

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Review from David T (Son of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and managers. Well looked after. All so friendly and helpful. Well done to all concerned.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Many thanks for making time to submit a review. It's great feedback for the team!


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Review from Clare E (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first face-to-face visit to mum in over a year and the staff have made it all so easy and welcoming. I think they are all amazing and couldn't ask for more.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for your review. I'm so glad you have finally been able to visit your mum and that it was a positive experience.


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Review from A R (Wife of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, lovely staff and excellent management.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you very much for taking the time to write such a positive review.


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Review from Jill S (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my first visit to Mum today indoors after nearly a year, due to the Coronavirus. The team at Elburtin Heights are amazing and always go the extra mile to ensure residents are well cared for and engaged in activities etc. Communication with family members is excellent, and regular updates are given.
I feel very confident about my mother's care here at Elburton Heights.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

This is a wonderful review and testament to what a great team we have at Elburton. I'm glad you have finally been able to visit your mum.


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Review from P W (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an IMCA for a client at Elburton Heights. (Independent Mental Capacity Advocate).
I have been so impressed with this home. The staff, the care, the communication, the environment so welcoming. My client is really happy there and doesn't want to leave. Would definitely recommend this home. Well
done!

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write this review. It is very much appreciated.


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Review from Caroline M (Relative of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, I can't thank the manager enough for the love and support.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for your review. I know the manager would say it's the whole team that makes the home fantastic, but every team needs a great leader to make that happen.


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Review from David S (Grandson of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Providing care to our beloved grandad in his last days of life. The experienced staff, nurses and carers, brilliant management couldn't support us enough not only through this hard time but through the uncertain times of a pandemic.
Forever thankful.

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Review from L B (Daughter of Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, thorough, and outstanding service. Very satisfied with the precautions being taken during the COVID crisis.

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Review from Ben W (Relative of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a family member within Elburton Heights, and these last few months have demonstrated just how wonderful they are. The management team have worked so hard to support each resident, but just as importantly, they have supported us, families, too. Personal letters, cards, photos and videos all personal
from the manager who has made so many changes and amazing remained is connected. Can't thank you enough.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a wonderful review - thank you so much. These really have been testing times for all but it's lovely to see how well the team have supported not only their residents but also their wider families.


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Review from F S (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Elburton Heights in March 2020 after being discharged from hospital, originally for respite. Due to the Covid-19, we are now waiting for assessment as my dad is happy to stay. We have found the home very friendly, caring and clean. Dad had his 99th Birthday on March 22nd and it was very
well organised, they couldn't have done more for him. Due to Covid-19, there are no activities. We have been very pleased with dad care but more importantly, dad is happy and feels safe.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you for taking the time to write this review to share your experience - it's great to read that your Dad is happy and settled and wants to stay.


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Review from D J (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum tried two homes before Elburton Heights. They were appalling. Elburton Heights has been all we hoped for her. They have a fantastic report with all the residents. I am kept informed. I am very happy mum is in this caring, clean and loving home.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Many thanks for taking the time to write this lovely review.


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Review from Deborah E (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are extremely friendly, supportive and go the extra mile to ensure that Mum's stay has been as painless as possible. On her birthday they made sure Mum was treated as a VIP from start to finish. Even making it extra special by walking her over to the local pub to enjoy a birthday surprise
meal with her brother and sister. The staff have been amazing encouraging Mum to become mobile again.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a lovely review - it sounds like your Mum celebrated in style. It's good to know that your Mum is mobile again. Thank you for taking the time to write this review.


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Review from J B (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a long spell in hospital, my Mother's needs were not able to be met at her previous care home. We were understandably very concerned about how she would settle into somewhere new. Our worries were unfounded. The home goes above and beyond to provide the right care for each resident. The staff
are so caring and dedicated that my Mother is thriving. The change in her is outstanding; she is happy, content, anxiety-free, and so well looked after that we are eternally grateful. From management to handymen, everyone works together for the good of the people in their care. Nothing is too much trouble, To quote my Mother - " I love it here, everyone is so kind" what more can I ask for.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write such a wonderful review. It's great to hear not only how well your mother has settled into life at Elburton but also what a difference it must have made for you to see her flourishing. The team members will be thrilled to be reminded what an important part they ALL play in ensuring residents feel at home and loved.


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Review from Georgia D (Friend of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter loves to come into the home and spend some quality time, singing and chatting with a few of the residents. The deputy manager and the activities director are always including my daughter on ways to help her to enrich the days of the residents my daughter visits.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Many thanks for sharing your daughter's experience. It is wonderful to see the many ways in which not only our resident's lives can be enriched but also anyone who visits Treetops.


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Review from J S (Friend of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to MacMillan Coffee morning and it was fantastic. The ladies serving the coffee were polite, funny and friendly. The staff and residents all looked happy and the cake contest was a great idea. We can't wait to come back.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Many thanks for your review - it sounds like I missed a treat. Great to have such fun while supporting such a worthy cause.


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Review from Amanda P (Niece of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in this home for six years and everything has got better during that time and it no longer appears rundown.
The cleaning staff work hard to keep all areas clean and fresh-smelling.
The residents always appear clean and tidy.
Staff are very caring but I think more staff should be
employed to cope with the large amount of paperwork required.
The activities programme is now more varied. The friends and relatives coffee mornings on Tuesdays is well supported and enables us to visit our aunt in a relaxed, social environment with children and pets welcome.

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Review from A C (Son of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find my mother's care to be good on the whole. Although we have had incidents that have given us concern. I feel that the carers do a good job in difficult circumstances they are understaffed on my mother's ward.

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Review from A H (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the level of care in Elburton Heights. Just mention anything you are not happy with and it is changed right away. Nurses and staff cannot do enough to help you, new manager amazing. Thank you.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Many thanks for taking the time to write this lovely review. It's great for the team to have such positive feedback.


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Review from P T (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum first went in the home the manager was good, she left to run another home and it was not the same. Lots of managers came in, no good. Now it is getting back to good standards. The manager now was trained by the same manager that was there when mum went in.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Many thanks for your review. As you said the previous Home Manager is now a Senior Home Manager within Harbour and trained and continues to support the new Home Manager at Elburton who together with her team is making a positive impact.


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Review from M E (Friend of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Many thanks for your review, it will be very much appreciated by the Team.


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Elburton Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Elburton Heights Care Home is calculated as follows: ( (145 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.959 Points relating to the number of positive Reviews for Elburton Heights Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 14 Positive Reviews ÷ 14.6 = 0.959

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (3)

Abi

Abi Baker

Job Title: Registered Home Manager

Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.


I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.


Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.


Sian

Sian Matthews

Job Title: Deputy Home Manager

Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.


Jackie

Jackie Miller

Job Title: Administrator

Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.