Elburton Heights Care Home

33 Springfield Road, Elburton, Plymouth PL9 8EJ
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9.7 86 Reviews
  • Elburton Heights Care Home, Plymouth
Elburton Heights Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.

This purpose-built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Elburton Heights Care Home is provided in single occupancy rooms, all of which are en-suite.

The home provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can join the company of others at mealtimes, are available. Traditional home cooked meals using fresh produce are served and daily choices available. Special diets can be catered for.

Elburton Heights Care Home has an enclosed garden with fishpond and many flowers and shrubs that can easily be accessed by residents.

A qualified chiropodist and hair stylist make regular visits to the home.

The home offers a varied programme of activities for residents.

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Care Provided by Elburton Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Abi Baker (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 60+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Elburton Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,435
    • Self-Funded Nursing Dementia Care from £1,535
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,435
    • RESPITE Self-Funded Nursing Dementia Care from £1,535

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Availability of respite care can vary and must be for a minimum of four weeks.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Elburton Heights Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.


  • Parking

  • Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.


Elburton Heights Care Home Reviews (86)

Total of 86, showing 61-80
9.7

Elburton Heights Care Home has a Review Score of 9.7 (9.744) out of 10, based on 15 reviews in the last 2 years. Over all time Elburton Heights Care Home has 86 reviews.

Overall Experience

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  • 2

Date Published

86
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Review from Peter C (Son of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This residential and nursing home has a caring and friendly feel. Responsive management and excellent senior staff, particularly in the Dementia Residential section. Active entertainments staff are developing new ideas. Very welcoming to visitors at any time. Active and resourceful maintenance and grounds
staff. Care staff are patient and accommodating.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for your kind review. It is great for all staff, not just care staff to know what a positive impact they have, not only on the residents but also their wider family.


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Review from Mike S (Friend of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best I have ever seen him looking. Care is amazing. Well done!

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Thank you so much for taking the time to write a review. It's great to know that things are going so well for your friend at Elburton Heights.


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Review from P C (Son of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What I like about Elburton Heights is the attitude of the staff, not only to my mother but to me as well. I think the food, service and quality of refreshment is good, my mother always seems to have a cup of tea nearby. Her room is kept clean and so are the common shared areas. I feel reassured that
my mother in her twilight years is being kept warm, clean and entertained and treated with dignity. I would like to thank the staff for their dedication.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

Many thanks for taking the time to write a review. This will give the team a real boost. It's lovely for them to see that their hard work and caring ways have been appreciated.


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Review from M E (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel very welcome when visiting the home before my mother was transferred from hospital for nursing care.
This feeling carried on from the moment Mum arrived until her passing.
All the care staff we encountered were very sympathetic and understanding of Mum's situation.
Any requests for help
were always met promptly.
Nursing care was also excellent and we were always informed of Mum's medical position.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you very much for sending a review and sharing your experience of the nursing care at Elburton Heights. I am pleased that you were happy with aspects of care and attention and so pleased that we were able to give the best of care at such a crucial time. All of us send condolences to you and your family for the loss of your mother. Kind regards


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Review from Keith W (Regular Volunteer) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean - nothing like an "institution". Lovely dining area - like a bistro. Super staff.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you for taking the trouble to review out home. Your feedback is much appreciated. Kind regards


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Review from David D (Son of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Elburton Heights care home since October 2017 and during that time I have seen a marked improvement in her health and general well-being. I put this down to good food and care and my family and I feel confident that she is being well looked after. We have had one or
two concerns during the past twelve months, such as the large turnover in staff, some at a fairly senior level. At times it appeared that there were too few staff to provide adequate cover and I raised this at the time with a senior member of staff, who assured me that there was no cause for concern. There was also a failure in the hot water/heating system, which seemed to take an inordinate length of time to repair, however, temporary measures were introduced to alleviate the problem and everything is now back to normal. In summary, we believe that the care provided by the home is of a good standard and we would recommend it to anyone seeking similar care.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Many thanks for your review of Elburton Heights Care Home. I am so pleased to hear that your mother has certainly benefited from the care she is receiving in the home. I am sure that the team will be delighted to know that their hard work has been recognised.
With regard to your comments regarding the change of Home Manager in the home, I am pleased to say that the Home Manager who had been at the home for a number of years moved to a larger home of ours, also in Plymouth, and continued to oversee the home and her staff team until the new, experienced, Home Manager arrived at the home and still continues to support with all aspects of a hand over. I am sure that upon meeting the new manager, you will be assured that the home is in safe hands and will continue to deliver the excellent care it is known for.
With regard to the change of hot water boiler, the need to fit a new boiler was identified when we took on the home 2 years ago. Plans were put in place to decommission, carry out works and replace the old boiler for the new in the smallest window of time we could possibly manage. This did take time to ensure that the best contractors, equipment and checks were in place to complete the job. Plans were also made to ensure that the impact on the residents was also minimal. Thankfully, it's all now completed and everything is working well and hot water is in abundance.


Thank you for your review. Kind Regards


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Review from Eileen G (Wife of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my husband's stay in Elburton Heights, he was treated with the utmost care. The staff generally were extremely caring and also gave me great support at a time when I needed it most. I couldn't have been more grateful to them. The redecoration of the home (which is needed) is ongoing and when
it's complete I feel it will be of quite a high standard.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you for your review commending the staff and care at Elburton Heights. Everyone works very hard to ensure that all of our residents are settled and happy. You are correct, the homes upgrade of accommodation continues! We do our best to continue with the renovations around the residents and their activities plus, this home is very popular and rooms have to be redecorated as and when they become available. The previous operators had rather neglected this aspect of the home, so we are doing our best to catch-up with everything. As I write this, two lounges, one dining room and one very long corridor are being painted and redecorated. Of course the garden is 'second to none', nowhere else is there a putting green which was put in place specifically for a resident who loves his golf! Kind regards.


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Review from Ross M (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received whilst in the care of everyone at Elburton Heights was 5 star in every way. The last few months of her life was very comfortable and we were all treated with the utmost respect. We couldn't recommend the home or staff enough. When my mother passed away in the early hours
of 18th April, they were really supportive.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you for taking the time and trouble to review the care and services at Elburton Heights Care Home. Your recommendation will do much to reassure those searching for care for a loved one. We send our condolences to you and your family. Kind Regards


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Review from W S (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Elburton Heights is extremely helpful, kind and caring. They work hard to provide good care for all their residents. The quality of the food is good but is often cold by the time it reaches my father. This is more of a problem of the food getting cool from the kitchen to the serving area.

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Review from Elaine D (Daughter-in-law of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has only been a resident for a few months and the change in her is amazing! This is all down to the excellent care and attention and good food given to her. She is happy, settled, treated with care, dignity and respect. My grateful thanks to all the staff.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Many thanks for your review, it's good to know that all is well and we'll be sure to pass your thanks on to all the staff. Kind regards


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Review from E C (Daughter of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We relocated my mother to Devon to be near family due to ill health with the view of getting her into a home. Fate meant she was hospitalised soon after and so we needed to find a suitable home quickly. Having viewed 9 other homes (and assessing CQC reports) we visited Elburton Heights. Immediately
on entering, we had 'the right feeling'. The atmosphere, the layout, the nice music, the lovely garden and above all the extremely welcoming staff made our mind up on the spot. Mum has been so happy here and after only a few weeks is calling it home. We have had some battles with the NHS following other admissions to hospital (as she is still being assessed for local government funding) but the home has been so supportive and helpful at what is a stressful time.


The staff try to be as helpful as they can, always friendly and respectful. We feel we can leave Mum and not worry about her care. As always, if you notice something health wise with your relative it is worth pointing it out. My mum is of the generation where she doesn't want to be a bother. The food is plentiful and of a good standard. My mum's only criticism is she doesn't like the tea, not great flavour - too milky and cold - but hey, if that's all we've got to say on a negative front then that's pretty top marks I'd say. Instantly we feel part of the Elburton Heights family and it is more than we could have wished for.


Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you for taking the trouble to review Elburton Heights and picking out the factors which gave you confidence to pass your mothers care over to the team at Elburton Heights. I am pleased that she is settling well and that you have peace of mind knowing that she is well cared for. Thanks also for the feedback about the tea! We'll get on to that straight away. Kind regards


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Review from P S (Relative of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Elburton Heights has improved immensely over the last 5 years.


Under the new management food, decoration of rooms, the care, the outside of the care home are much improved.


Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thanks so much for your kind comments, they are much appreciated. Kind regards


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Review from Nichola D (Daughter of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very poorly with dementia for about 4-5 years. In this time we tried to keep her in her own home, which we managed with great difficulty until 12 months ago. Since April this year, my mother has been moved 6 times, each time being very unsettling for not only her but also for us.
Last week we moved her into Elburton Heights nursing home and we feel that a big weight has been lifted off our shoulders. From the minute we walked through the door my partner and I looked at each other and knew it was the right place for mum to move to. It had a very calming atmosphere and the residents look very happy and well looked after. All the staff we have met are very kind to the residents and family and nothing is too much trouble. I know my mother is very poorly and her condition will only get worse, but I know they are making her as comfortable as possible. There is always something going on to keep the residents happy, music, films, coffee mornings each week. We are so grateful.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you very much for sending such a touching review for Elburton Heights Care Home. I am sure your experience will do much to reassure others who are looking for care for a loved one. The team are always there to support and assist you and your family so, please be sure to raise any concerns you might have, no matter how small. Kind regards


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Review from Jon P (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my initial visit/enquiry staff were very helpful and informative when showing me the facilities. They were able to accommodate my mother at short notice and provided an environment where she was able to make good progress in recovering from a stroke. I was always welcomed when I visited, the staff
were all very friendly.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you for taking the trouble to review the care and services at the home. Your positive feedback is much appreciated. Kind regards.


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Review from Carol M (Brother of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone in the home is lovely to my brother and to me when I visit. It is the best home I have been to visit. Gold Star.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you for the lovely review and the 'Gold Star'. Very much appreciated! Kind Regards


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Review from Mary H (Sister of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all the staff to be very caring and attentive at all times. Sadly my brother passed away at 3am this morning.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Firstly, may I pass on condolences from all at Elburton Heights and Harbour Healthcare at this sad time. I am sure that the team in the home will continue to do all they can to assist in anyway possible, please do not hesitate to ask. The fact you have taken the trouble to write a review today, is a testament to the team and we will be sure to pass on your positive feedback. With kind regards.


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Review from Eric R (Husband of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this care home for around twelve years and she has been well looked after all this time. She takes part in some of the activities and has been out on minibus trips. I pay her a visit almost every afternoon and am always made most welcome and looked after by staff and management.
I have Sunday lunch with my wife every Sunday, the food is excellent.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you for taking the time and trouble to review our home. so glad to hear that there are so many positive aspects to the care and attention which you both receive from the home team. Kind regards


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Review from E R (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mum was only in their care a short time. They were very caring and helpful. They made her last days warm and comfortable. Would highly recommend. Again, a big thank you to you all.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you for your kind words. Kind regards


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Review from Katrina H (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and do all they can to help and make Mum comfortable. They treat Mum with respect and dignity. The bedrooms could do with a makeover. The garden is lovely. Mum enjoys that in the summer.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you very much for writing a review of Elburton Heights. The standards of care are our first priority and to hear that you consider care is delivered in a caring and dignified way is greatly reassuring. I can also assure you that since Harbour Healthcare has taken over the home as providers of care, a programme of redecoration has been put in place and is well and truly underway. As you can appreciate, it is not always easy to decorate bedrooms when they are occupied and with this being such a popular home there is not always the opportunity to move residents to empty rooms while bedrooms are being 'made over'. But, we will get round to all rooms and decorate, with new flooring and furniture as well, if necessary, but the process is not always as quick as it might be, so apologies for that. Kind regards


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Review from David P (Nephew of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is well cared for. She is always clean with clean clothes. Management is easy to approach if there is a problem. Coffee mornings on a Tuesday for residents and relatives are good for meeting other families. There is always some form of entertainment for residents. My main issue is staff have
to spend so much time filling in paperwork which means less time spent with the residents.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you for your review. The feedback you have given regarding paperwork is an interesting one, as the care team would love to be with their residents 100% of their working day but it is a fact that excellent care is backed up with excellent record keeping. Our care teams are well trained and understand there is a need to keep up to date and detailed notes to support excellent person-centred care and those notes are invaluable for the healthcare needs of our residents. Interestingly, the inspection of all supporting paperwork is very much a major part of the detailed inspection by CQC, the regulator of care homes and, therfore, it has to be in place. That subject aside, great efforts are made in the home to ensure that residents are comfortable and happy and it will please both the activity team and care teams that their hard work has been noticed. Thanks again. Kind regards


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Elburton Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Elburton Heights Care Home is calculated as follows: ( (145 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.959 Points relating to the number of positive Reviews for Elburton Heights Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 14 Positive Reviews ÷ 14.6 = 0.959

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (3)

Abi

Abi Baker

Job Title: Registered Home Manager

Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.


I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.


Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.


Sian

Sian Matthews

Job Title: Deputy Home Manager

Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.


Jackie

Jackie Miller

Job Title: Administrator

Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.