Elburton Heights Care Home

33 Springfield Road, Elburton, Plymouth PL9 8EJ
Submit a Review
9.7 86 Reviews
  • Elburton Heights Care Home, Plymouth
Elburton Heights Care Home is located in Plymouth's Elburton district and is close to shops, public transport and amenities, as well as not being far from the city centre.

This purpose-built care home provides nursing and care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Elburton Heights Care Home is provided in single occupancy rooms, all of which are en-suite.

The home provides TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can join the company of others at mealtimes, are available. Traditional home cooked meals using fresh produce are served and daily choices available. Special diets can be catered for.

Elburton Heights Care Home has an enclosed garden with fishpond and many flowers and shrubs that can easily be accessed by residents.

A qualified chiropodist and hair stylist make regular visits to the home.

The home offers a varied programme of activities for residents.

Show Elburton Heights Care Home on the Map

Care Provided by Elburton Heights Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Abi Baker (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment.
    • Ages 60+
  • Room Information
    • Single Rooms (73)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Elburton Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,435
    • Self-Funded Nursing Dementia Care from £1,535
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,435
    • RESPITE Self-Funded Nursing Dementia Care from £1,535

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Availability of respite care can vary and must be for a minimum of four weeks.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Elburton Heights Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to the resident’s health and well-being and visits are encouraged; therefore no restrictions or booking requirements to visit Elburton Heights Care Home.


  • Parking

  • Elburton Heights Care Home has a private car park, including disabled parking bays, for people visiting the Home. No charge to use the cark park.


Elburton Heights Care Home Reviews (86)

Total of 86, showing 81-86
9.7

Elburton Heights Care Home has a Review Score of 9.7 (9.744) out of 10, based on 15 reviews in the last 2 years. Over all time Elburton Heights Care Home has 86 reviews.

Overall Experience

  • 59
  • 22
  • 3
  • 0
  • 2

Date Published

86
2
9
15
71

Review from G G (Husband of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a review over the 18 months period that my wife has been in residence. I have a great respect for all staff at the home. Ever since we arrived here, they have shown a good standard of nursing and care displayed. It enables one as visitors to be sure that their loved ones are in safe and capable
hands. I also find it very easy to get guidance over any enquiries I have.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you very much for your comments, we appreciate that you have taken the time and trouble to review the home. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for 6 years the standard of care has vastly improved under the new management. Staff are friendly and helpful. Over the years I have got to know the working of the home well and the staff that have been here for this time. I think my mother is well cared for and considering she
cannot communicate with speech the staff anticipate her needs very well. I can tell that she is very fond of some of them and that they like her.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you so much for taking the trouble to review Elburton Heights. The compliments you gave regarding your mother's care will do much to reassure others of the standards of care delivered in the home and also show the care team that all they do is appreciated. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline S (Friend of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room does require recording (but partly the resident's fault as he wouldn't wait for room to be decorated before moving in). Wheelchair cleaning needs to be done on a regular basis. Staff are excellent.

Reply from Alison Foreman, Commercial Director at Elburton Heights Care Home

Thank you for taking the time to review Elburton Heights. We have noted your comments and will ensure that wheelchair cleaning is reviewed. With regard to room redecoration, there is a programme of redecoration and all rooms will be 'made over' but understandably, it is hard when a room is occupied. Rest assured that one way or another all will be done! Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been into many homes to visit friends and have never met such lovely, friendly, caring staff and management.

Reply from Alison Foreman, Business Development Manager at Elburton Heights Care Home

Thank you very much for your kind comments, they are much appreciated. Kind Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole M P (Daughter of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Springfields Care Home have been looking after my very special Mum since January 2014. She has always been treated with love and respect. Also, they have been so supportive towards both my husband and myself when my health has made it difficult for us to see Mum as often as we would like to do.


Dementia

is a dreadful condition and all the staff through from the cleaners to the on-site management are experts in caring for residents with the condition. We are happy to recommend the home and every member of staff to anyone looking to find an excellent residential home for a loved one.

Reply from Alison Foreman, Business Development Manager at Elburton Heights Care Home

Many thanks for your wonderful review. You are right to comment on the impact of dementia and how important and reassuring it is for you to know your mother is being cared for so well. Your positive feedback will be passed to the whole team so that they are aware of your appreciation. I am sure that your review will do much to help those people who are searching for a care home for a loved one. Thank you again and kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Belinda R (Daughter of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum enjoys most days especially when music is being played and she loves the open views of the garden and the staff all know this and do try to accommodate her needs especially when she is having an off and difficult day.

Reply from Alison Foreman, Business Development Manager at Elburton Heights Care Home

Many thanks for taking the trouble to review our home. We appreciate your honest feedback and hope that you will take the opportunity to review again as the home continues its programme of improvement and decoration. Most importantly, however, I was pleased to see you consider the dignified manner in which your mother is cared for to be of an 'excellent' standard. Thank you once again for your review. Kind Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Elburton Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Elburton Heights Care Home is calculated as follows: ( (145 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.959 Points relating to the number of positive Reviews for Elburton Heights Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 14 Positive Reviews ÷ 14.6 = 0.959

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Abi

Abi Baker

Job Title: Registered Home Manager

Hello, my name is Abi Baker. I am the Home Manager at Elburton Heights Care Home.


I have a positive and happy attitude and am a dedicated individual who strives to improve the quality of care in care homes.


Together, with the help of the home’s wider community, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.


Sian

Sian Matthews

Job Title: Deputy Home Manager

Hi, my name is Sian. I am the Deputy Home Manager at Elburton Heights Care Home.


Jackie

Jackie Miller

Job Title: Administrator

Hi, my name is Jackie. I am the Administrator at Elburton Heights Care Home.