Woodland Villa

91-95 Alma Road, Milehouse, Plymouth PL3 4HE
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8.3 8 Reviews
  • Woodland Villa, Plymouth
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Care Provided by Woodland Villa

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 53 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria Stamaria (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (12)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Woodland Villa Reviews (8)

8.3

Woodland Villa has a Review Score of 8.3 (8.277) out of 10, based on 5 reviews in the last 2 years. Over all time Woodland Villa has 8 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 1
  • 1

Date Published

8
3
4
5
3

Review from Christopher N (Son of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a week in hospital the Occupational Therapy Team recommended that my mother was placed in to residential care at Woodland Villa prior to her return to home. My mother cannot praise the care she has received from the home's nursing, and administration staff, highly enough. From the outset it was
clear that all of the staff are compassionate to their patients and the engagement with my mum was second to none and allowed her to settle into her temporary home with ease. The home is spotlessly clean, the food is excellent, and all of the staff go the extra mile for the residents and, the resident's family by keeping them updated and welcomed during visits. I have no hesitation whatsoever in recommending Woodland Villa.

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Review from M M (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed here following a lengthy spell in hospital and various other care facilities, I cannot praise the owners and staff enough for the care and compassion shown to my mum. Mum has been awarded permanent residential status and is extremely happy as she feels safe, well cared for and valued.
The staff treat all residents with kindness and always try to ensure they are listened to, often just stopping to chat and make sure they are OK. I couldn't wish for a better home for my mum.

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Review from J B (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Woodland Villa is inadequate. Unfortunately, Mum was placed here by the hospital board. Mum had a lung condition which meant she had to have oxygen 24/7. Woodland Villa found it difficult to obtain Oxygen cylinders to allow Mum to meet other residents in the dining room when having lunch and dinner,
mum had to eat her meals in her room on her own for a week and a half. We had concerns about Mum's oxygen that it wasn't being regularly monitored by staff sometimes the oxygen was on but the airflow was off, empty oxygen cylinder and the oxygen wasn't even switched on. Family informed the medical staff but this still continued, we would be extremely concerned of this and we would visit at least three times a day. Just be aware this home is now on a safeguard not from the family but from the doctors when they admitted Mum to the hospital.

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Review from Barry S (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the home at 99 years old, and we did not think she would last till 100 years old. But with the care and love she has received, she celebrated her 100th birthday with a party that the home arranged and family were able to come in as well, and it was a fantastic day. She is still enjoying
the food, which is very good and enjoying the company. Other services are provided by the activities coordinator, chefs, laundry and maintenance staff. The owner and staff are very caring, and the standard of care is first-class. Every time we visit, we are greeted with a smile from every member of staff, and the home ethos is that everybody is family, and that is true.

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Review from Jess E (Granddaughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came to Woodland Villa after a nasty fall at home. Straight away she felt at ease and is well looked after. The staff are very helpful and kind. She enjoys the activities in the big light garden room with the other residents. She is really enjoying the food and has a wide variety each
day. My grandmother has now decided to stay at Woodland Villa permanently as she is so much happier with the company and care provided. She has a beautiful clean room and her clothes are washed, ironed and back to her after a day. The boss and management are excellent, nothing is too much trouble.

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Review from Jean W (Respite Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was discharged from hospital following my operation, for respite care until able to return home, I wish to say that my time spent at Woodland was a very restful one, with excellent care both day and night, the food was great and the added luxury of having my clothes laundered was a bonus. The home
was well looked after in cleanliness and without any smell. I cannot thank the staff enough for being there for me.

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Review from Stephen S (Resident) published on 26 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident of Woodland Villa for over two years and before that placed here for respite care. I was placed here for respite care, discharged here from hospital and chose to stay for the nursing care because of the esteem this home is held in by local hospitals, doctors, outside nursing,
care and OT's. My time here has shown me nursing and care is given professionally and properly by all staff with warmth, inclusion and dignity. Other services are provided by an activities coordinator, chefs, laundry and maintenance staff. The home is kept very clean by a staff of three and p/t staff. The well funded activities coordinator with her enthusiasm includes every resident in games, quizzes, trips, gardening, p/t staff assist. Laundry is returned clean and ironed the next day. Maintenance responds immediately to any reported fault. Chefs menu is age, ethnicity and personal preference related. Served in a dining room or rooms, it is hot, ample and well presented. The home has no smell.

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Review from Jan D (Resident) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The home is dirty never seen anyone use a vacuum. Food is sometimes cold or not cooked properly, not enough to eat, room needs curtains hung properly.
Would not recommend this home at all, in fact, I think it could do with an outsider checking it.

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Current Review Score: 8.3 (8.277)

Overview of Review Score

The Review Score of 8.3 (8.277) out of 10 for Woodland Villa is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Woodland Villa is calculated as follows: ( (47 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 59 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.752 Points relating to the number of positive Reviews for Woodland Villa is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 4 Positive Reviews ÷ 10.6 = 0.377

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Woodland Villa

What types of Care is Woodland Villa registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodland Villa provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Woodland Villa have?

There are 29 Single Rooms and 12 Couples/Companion Rooms.

What are the Facilities & Services at Woodland Villa?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Woodland Villa to the centre of Plymouth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.