Review from S M (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

With Covid diagnosed for my mum, the care and support was outstanding (as always) not only for her but for me too. She has been there for almost 13 years and would not hesitate to recommend Belle Vue to anyone. I hope when my time comes to be looked after, I have a team like them.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for your lovely review. I'm glad your mum is doing so well.

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Review from Sue E (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

I can not thank Belle Vue staff enough for the last few months during this pandemic, as not being able to visit, they have put in place video messaging enabling our family to keep in touch. I would definitely recommend Belle Vue for a relative with dementia, they are caring for mum superbly as I know

she is not always easy.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for taking the time to write a review. These are difficult times but it's great to hear what a difference the team are making.

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Review from Gill G (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience

I feel completely confident that my dad receives the best care here at Belle Vue. The staff treat him like their own family, while I am not able to visit, and he can't use modern tech, Belle Vue are entirely reachable by phone, email and facebook. I can see how he is, as can relatives internationally.

Any concerns I have are answered promptly. I know the staff go above and beyond their duty of care. I am very happy that I have done the best I can for dad and I know he is happy, safe, well fed and cared for.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a lovely review, thank you so much. I'm glad your dad is happy.

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Review from F G (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother was here for only two and a half week s during the outbreak of COVID-19, so we only saw her once in that time. The staff was exceptional, kind, and caring and very helpful in letting me know how Mum was. In her end of life and the last few days they kept us fully up to date with her care and

treatment and when we visited, treated her with dignity and kindness. I couldn't have wanted any better treatment than she got here. The staff is wonderful and complete gems!

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you so much for taking the time to write this review at what must be a really difficult time. I'm sure the team will appreciate knowing what a difference they made.

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Review from Paul P (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

My mum uses this service which I found to be very good, the staff seem to be very person-centred and friendly, the activities they offer are fun and engaging while the care they receive is of top quality. The food on offer always looked appetising and I always feel welcome when I visit. During lockdown

the staff worked with me to arrange a video call on mums birthday where I enjoyed watching her open her presents, the organised a cake which is a nice touch. Overall the home seems well led with a friendly team of managers and I'm happy that my mum is there.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Great to hear a really positive review - I'm glad you are happy that your mum is at Belle Vue.

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Review from Donna C (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

Mum has been at Belle Vue since November 2018, she loves it. The staff are great. Mum takes part in activities, the food is wonderful and the decor of the home is lovely. It is way better than the home Mum was in before. I would recommend Belle Vue, I am very happy Mum is cared for very well. There

is a very good atmosphere. All the best.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for taking the time to write this lovely review - it is appreciated.

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Review from Walter (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience

Staff have taken time to arrange a video call during what must be a very difficult and stressful time for them. For my mother to be able to see me even in the virtual world was fantastic, and to be able to see the reaction on her face when she saw me is priceless to me. Thank you to all the nursing

team and helpers who continue to provide support to all the residents whose needs must vary immensely.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for your review - it is indeed a busy time for all. I can just picture your mother's face when she saw you. I forgot that the medium we are now all using to stay in touch is not something many of their generation will have experienced before. How lovely.

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Review from Sarah K (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience

The care given by everyone in my experience has been excellent, staff are patient, loving and extremely supportive of my family, as well as mum, who has been a resident there for several years now. During this time, especially it is a huge comfort to know she’s in the best hands. Thank you, everyone,

from the bottom of our hearts.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for taking the time to write this lovely review. It's great to see that your family also feels well supported by the team. I'm glad to note that the care given, in your experience has been excellent. Thank you.

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Review from Suzanne P (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience

Since my mum was moved to Belle Vue her health, happiness and well being has improved tenfold. My sisters and I cannot believe how happy she is now!
Every time we visit, the home is always clean, and there seems to be a good staff to resident ratio.
During this current climate, staff have been amazingly

helpful when we call to speak to mum. Staff are also ensuring residents are kept occupied, and nothing seems to be too much trouble.
My sisters and I cannot thank you all enough for keeping our mum safe and well.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a wonderful review - it's great for team members to see how much they contribute not only to helping their residents live happy lives but also the wider families. It's lovely to read how happy your mum is.

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Review from Tina H (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

My Mum has been living at Belle Vue for 2 years. I can honestly say that each member of staff, past and present have been caring and kind to mum and myself. During this time there have been some difficult times but I have always felt supported. I am always made to feel welcome and feel I am greeted

as a friend when I visit Mum (but not at the moment!) The home is always clean, with good food. They work hard to create a home from home atmosphere with plenty of interesting activities they also have one to one sessions which Mum does enjoy. And at the moment it is nice to be able to video call Mum. The management team past and present are very open, supportive and kind. Thank you all so much for all you do especially in these really difficult times.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a wonderful review, many thanks for taking the time to write this. Belle Vue does give that sense of home and family. It is lovely for the team to be able to read what a difference they have made, not only to their residents but also the wider families.

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Review from Denis L (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

Very clean areas, proficient, competent and when challenged due to resources, extremely professional staff. Actions not only given to the patient but family too. Never-ending maintenance to all areas maintained every day for a safe environment, enabling my confidence with this home. Out of work hours

staff have made an effort and time to ask about the family, in my personal enhances the standards.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for taking the time to write this review.

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Review from Julie R (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

Belle Vue is a welcoming care home when you arrive. Some staff, (carers), are more approachable than others on dementia care ward, which can make you feel uncomfortable when you need to ask for assistance for your loved one. The whole process of a close relative entering the care system is very distressing

for the family, so when people are understanding it makes you feel better.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for your review. I'm sure it would be helpful to meet with the home manager to talk through any concerns you have. Supporting a friend or relative to move into care can be very distressing. It's good to read that you feel Belle Vue to be a welcoming care home when you arrive.

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Review from M W (Sister of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My brother moved into Belle Vue nursing home early in February and although he only spent a short while there, I felt he was very well cared for. All the staff were kind and caring and tried to make his final days as comfortable and pain-free as possible. I would highly recommend this nursing home.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for making time to write a review at what must be a very difficult time for you. It's lovely for the team to know that they had such an important impact at a time when it was needed most.

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Review from Pauline C (Sister of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

Our brother/uncle stayed at Belle Vue Care Home for his last days. The care the staff showed for him and us was kind and understanding. We really appreciated all that they did for him and made his last days comfortable, and for that we thank them.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for taking the time to write to us. It's great for the team to know that they impact not only the residents they care for but also the wider family and friends.

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Review from Joyce M (Friend of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

When I first started visiting my friend, I was not very impressed with the care in the home at all. But things have improved so much and I think she is very happy and well cared for now. Everyone is so friendly and the home is so much better for everyone.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for your review. It's great to know things have improved under Harbour Healthcare. I'm glad your friend is happy.

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Review from Michael K (Husband of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Belle Vue Care Home for six years now and I have been very pleased with the improvements since the home was taken over by Harbour Healthcare. The atmosphere has proved to be very helpful and caring. The staff are, in general, cheerful and helpful and requests for assistance

are dealt with promptly.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for taking the time to write this review. It's great to read how Belle Vue has moved forward since Harbour took over and that the atmosphere is helpful and caring.

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Review from John P (Brother of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Having had doubts about Belle Vue after it's recent history with CQC, I can now say 12 months after my brother took up residence that I am absolutely convinced he is in the right place. The quality of the care - infinitely more important than decorations etc, it's superb. What Harbour Healthcare have

done to this place is a great credit to them.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you very much for this lovely review. Belle Vue has needed a lot of work since we took over and it is due to our incredible team that it's now a home we're really proud of.

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Review from Rosemary B (Wife of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience

My husband moved into Belle Vue in October 2019 and we were immediately welcomed and made to feel at home. Due to his dementia, he now has trouble expressing himself and making decisions so it has been a challenge for the staff to get to know his ways. However they have all been wonderful, so patient,

understanding and caring, so he is quite well settled now. Whenever I visit I am asked after my own welfare. If I have any concerns they are dealt with promptly. I am a little disappointed that there doesn’t seem to be more activities organised but as my husband cannot remember what he has been doing each day there may be more going on than I hear about.
I definitely know that I have made the right decision in entrusting my dear husband into Belle Vue’s care and would recommend them to anyone.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Many thanks for your wonderful review. It's great for the team to see what an impact they have, not only on the resident's wellbeing but also their family and friends. You will be pleased to know that a new activities lead was appointed this week.

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Review from Chris B (Stepson of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience

My stepmother was moved to Belle Vue after her previous care establishment had to close. Her dementia had gotten worse and it was recommended that she should have nursing care. Belle Vue was suggested as a possibility. After I visited Belle Vue, met the management and had the grand tour, I was in no

doubt that this was the right place for my stepmother to be cared for. It's normally so hard when trying to make decisions for someone that is unable to make decisions for themselves, but this was easy. The care she received was outstanding. The staff and management always behaved in a caring professional and happy manner. Belle Vue was always kept so clean and tidy with no nasty odours. Sadly she passed away on November 5th, but I am happy that she spent her final days in such a loving, caring environment. Thank you for caring for my stepmother.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you so much for taking the time to write a review at what must be such a sad time for you. It was lovely to hear the things you said about Belle Vue. It will mean a lot to the team to know what a difference they made, not only to your step-mother's life but also to you and her wider family.

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Review from Simon C (Son of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience

Where to start? Having suffered a devastating stroke that left my mum fully mobile but cognitively severely impaired, she needed care similar to that required by someone with dementia and came to the Belle Vue Dementia Unit for end-of-life support. As an only child and with no other relatives, having

experienced sub-par care elsewhere and with time of the essence, I was acutely aware that Belle Vue had to work. I cannot overstate how well the home looked after both of us during this time. The setup of the home is excellent, lending itself to openness and inclusion of all residents. Everything is spotless and any spillages etc. taken care of immediately. There is not enough space to express how grateful I am to the staff for their care and dignity for all the residents. I spent the last 4 days of my mum’s life practically living at Belle Vue and saw first hand how much care everyone has for residents and families alike. I wouldn’t hesitate to bring a loved one here.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you so much for taking the time to write such a lovely review. The team at Belle Vue do work extremely hard to ensure everyone, including resident's wider family and friends are included and made to feel part of the 'family'. It is lovely for the team members to see what an important impact they had on both you and your mother.

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