Hill House Nursing Home

Park Avenue, Brixham TQ5 0DT
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9.6 58 Reviews
  • Hill House Nursing Home, Brixham
Hill House Nursing home has been providing excellent care and supporting residents since it opened in 1965. Most of the bedrooms are en-suite and located in a bright purpose built extension. Part of the home dates from the 14th century with exposed beams, inglenook fireplaces and is steeped in character.

Hill House ensures that residents have all their home comforts and receive outstanding care from the highly skilled nursing, caring and professional staff.

The home prides itself on its professional and holistic service. There is a full range of social activities and an entertainment programme led by an activity coordinator who devises a wide range of activities to meet resident’s abilities and interests. Well being is very important to the home and the home also ensures freshly cooked wholesome food is served at all times.

Visitors are welcome at any time. Please call for a brochure or visit.

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Care Provided by Hill House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carol Ashmore (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (32)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1980
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Hill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,450
    • Self-Funded Residential Dementia Care £1,427 – £1,600
    • Self-Funded Nursing Care £1,270 – £1,450
    • Self-Funded Nursing Dementia Care £1,427 – £1,600
    • RESPITE Self-Funded Residential Care £1,270 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,427 – £1,600
    • RESPITE Self-Funded Nursing Care £1,270 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,427 – £1,600
  • (these prices are only a guideline, please contact Hill House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, please check with the homes before attending in case the individual being visited might be otherwise engaged.


  • Parking

  • Big private car park at the front of the building


Hill House Nursing Home Reviews (58)

Total of 58, showing 1-20
9.6

Hill House Nursing Home has a Review Score of 9.6 (9.636) out of 10, based on 12 reviews in the last 2 years. Over all time Hill House Nursing Home has 58 reviews.

Overall Experience

  • 51
  • 5
  • 0
  • 2
  • 0

Date Published

58
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Review from Andrea M (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hill House for over a year and recently passed away. She has received such wonderful care from the staff at Hill House and they made her final months with us so much more comfortable for her. I have been so impressed by all the stimulating social experiences like the
musicians and pets. The staff have been so caring and welcoming.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank You for your lovely review, your mother was a delight and a privilege to have had the pleasure to care for. I will ensure your review is shared with the team.


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Review from L J (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father spent 5-6 weeks here and would definitely not recommend this home to any loved ones or friends. Always understaffed, management is awful! The actual care team (nurses, carer assistants) are lovely people, they just can't manage the workload. The rooms are adequate and the food is okay, but
that's the only real positive thing I can say. More of a business than an actual "care" home in our opinion so definitely avoid if you can.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you for taking the time to review our service, even though it's disheartening & has personally saddened me. I would like to address your concerns regarding staffing levels. We use a dependency tool reviewed weekly by our Director and daily by me. Our staffing adjusts based on residents' needs. For 36-40 residents, we typically have 1 RGN, 1 AP, 7 HCAs, a tea trolley assistant, housekeepers, laundry assistants, cooks, and managers, with appropriate adjustments on night shifts. I won't deny our residents at times have high dependency needs, but both Managers and the RGN/AP staff, support the HCA team on the floor when necessary. I am proud of my team and the high standards they uphold, with person-centered care at the core of everything we do, focusing on dignity, privacy, and inclusion. Our values ensure that we deliver the highest quality of care, and we've received many positive reviews reflecting this. I would have welcomed the chance to discuss your concerns directly and openly.


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Review from Lee H (Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment I was received, the welcoming was very warm. I settled immediately into my room. Ample room and lovely window view. The staff were outstanding and nothing was too much for me to ask. Everything, and I mean everything was done with great alacrity and sincerity. The food was "fantastic" home-cooked,
and the care put into the daily bakes "wow", superb food. All in all, I would like to give a big thank you to all of the team. Keep it up.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you for your lovely comments and for taking the time to review our service. I am delighted you had such a good experience at Hill House. I will ensure the staff are aware of your feedback.


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Review from M S (Wife of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, friendly, caring, and supportive. They work very hard although I feel they could do with more staff, sometimes they are all so rushed!
The food is very good, well cooked but served cold at times.
Overall I would recommend this home to friends and family.
I spend at least
4 hours every day to help feed my husband and do his personal care (shaving, cleaning nails and teeth).

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

I look forward to the opportunity to explore your reasoning regarding some of the scoring and see how we can do better in the future. Staffing levels are to dependency levels of residents and continually monitored, there are days when unfortunately we have unexpected occurrences thrown into the mix that put the team behind. Thank you for taking the time to complete a review.


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Review from Helen C (Wife of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Hill House Nursing Home for just over two years. My family and I are completely satisfied with the care he has been (an still is) receiving. All the staff are lovely and the home is always clean and well-run. As visitors, we always feel welcome and I truly believe he
could not be better off anywhere else.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you so much for your complimentary review. I will share your comments with the team.


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Review from A B (Wife of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for with dignity and respect. The staff are caring and supportive of us both. The manager is readily available and visible on the floor and never makes you feel she is too busy to listen. There are dedicated entertainment staff and activities and entertainment is provided almost
daily. The staff of all grades work together as a team to create a professional but warm, friendly atmosphere. Any small problem is dealt with timely and respectfully. Open visiting makes me feel welcome. I knew immediately that Hill House was the best place to help us both adjust to the difficult decision of my husband going into care.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank You for your lovely comments I will ensure this is passed back to the team.


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Review from C B (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home. The staff are very attentive to their residents and needs and nothing seems too much trouble for them. Activities are organised and seemed to be enjoyed. Certain events of the year are always recognised and seem well received by all. A lovely home with a pleasant outlook, well organised,
always clean and tidy.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you for your kind comments, this will be feedback to the team.


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Review from Julie J (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my dad has been very poorly and unable to eat or drink anything. The dedication the team showed him has been amazing. They were quick to respond to his difficulties and contacted all relevant parties. He is now sat up and bright! Really can't thank everyone enough for the devotion and care
they have given him. They have really shown that it is not just a job and they really do care. Thank you.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you very much for taking the time to review our service and your kind words. I will feed back your review to the team.


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Review from A W (Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Hill House has been excellent in care and support and would recommend it if asked.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you so much for your kind words and review, I will pass this onto the Hill House team.


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Review from V A (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not a religious person but if you believe in angels, they are working at Hill House. Every single member of staff deserves praise and endless thanks. They are all very special people to deliver care with love, empathy and unbelievable kindness. Everyone is treated with dignity and respect, despite
of challenging circumstances. For the first time, I had piece of mind that my beloved mum would be cared for as I had cared for her. Thank you from my heart.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you so much for your beautiful and inspirational comments. I will ensure the team are made aware of your review. Your mother was a delight to care for.


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Review from Jennie W (Civil Partner of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding is the level of professionalism at Hill House.
Exceptional are all of the staff, nursing, domestic, catering, activities and entertainment, maintenance and of course the management. (Hope I have not forgotten anyone)
My experience is from March through to July, thus far. I have had previous
experience of long-term residence, for both of my parents at Hill House and without any doubt, knew where my loved one would be cared for and taken care of when I was no longer capable of doing so.
I applaud you all and thank you sincerely. Anyone reading this and undecided about where to look for a placement for their loved one, need look no further.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you for your wonderful review, very appreciated and I will ensure that the whole team are made aware of your comments.


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Review from Anna I (Niece of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is at Hill House for palliative care. She is 96 and on end-of-life care. The staff are very friendly and attentive, and she is very well looked after.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank You for your lovely review. I am glad that your experience of Hill House has been a positive one.


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Review from David B (Husband of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the nursing home daily since my wife arrived. The staff have been cooperative at all times considering the number of dementia patients and the pressure of work they have I found all of them very good. Caring for someone with this condition is not easy, as I well know. Thank you.
PS:
We all liked the live music.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you very much for taking the time to complete a review, I will ensure that your feedback is shared with the team.


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Review from A M (Sister of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is so well cared for by very loving staff. She is always clean well dressed and very happy. We are made so welcome when we visit even when we have our dog with us. Her hair and nails (manicures) are regularly done.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you very much for your review we will pass it on to our staff team.


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Review from Liza G (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hill House Nursing Home are amazing, always got time even though they are extremely busy. My mum is very well cared and looked after. Having access to the online care control, I can see the daily comments that are made regarding Mum and what she has been doing (mainly singing!). I would
love to move my mum closer to where I live but know that would not be in the best interests for my mum and whether she would get the same care/assistance/cuddles/tea cakes/nails painted as she does at Hill House. Thank you to all staff involved.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you for the lovely review, this will be shared by the staff team. I appreciate you taking the time to complete the review.


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Review from Charles L (Son of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed here for end-of-life care and was in the home for about five weeks until her death. During those weeks she and her close family visitors were treated with the utmost kindness and care by all members of the team. There was humour and tenderness in how the tasks of caring for a very
frail person were undertaken and the attention from the medical staff was first-class throughout.
Thank you to everyone at Hill House who accompanied my mother to her peaceful passing.

Reply from Carol Ashmore, Registered Manager at Hill House Nursing Home

Thank you for taking the time to complete a review especially at such a sorrowful time for your family and yourself. I am aware that my team do strive to excel at delivering a high standard of EOL care and that families as well as their loved one are well support too. This review will be shared with the staff team.


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Review from R R (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing care for Dad until he died was wonderful. Mum also in the home but she is moving to "residential care" as she doesn't currently need nursing. Staff very kind to her. Thank you.

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Review from A H (Son of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to offer full praise for Hill House Nursing Home and their entire team: they are exemplary. Nothing is ever too much to ask; from the managers to the carers, nurses and auxiliary staff - each and everyone I have spoken to have always been courteous, caring and efficient.
All requests and
queries have been attended to immediately, with the greatest care and to the highest standards. Despite being incredibly busy, they always make time to give full and detailed updates over the phone.
Their online system gives us peace of mind knowing we can check on Mum whenever we need to. Having the ability to monitor her happiness, health, food intake, weight etc, at the touch of a button is a source of huge comfort to Mum and the whole family.
All the staff are amazing, but our regular contacts are all worthy of the highest direct praise: they all provide excellent services in nursing, nutrition and activity care - wonderful!

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Review from F W (Daughter-in-law of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has received great care during her time at the home. She is there to receive end of life care and I feel she has received a high level of care with dignity and respect for her wishes.
All the staff have been friendly and approachable which is important during this hard time for our
family. Thank you all.

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Review from Elizabeth H (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I certainly like being here, the staff are lovely and look after me.

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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Hill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Hill House Nursing Home is calculated as follows: ( (113 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 143 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Tracy

Tracy Lowe

Job Title: Finance Manager

Joined: 2000

Tracy has worked for the company for over 24 years under different owners. She started as an office assistant and worked her way up to company secretary. Once the company was bought in May 2019 she started her new role as Finance Manager.


Marta

Marta Broyd

Job Title: Director

Joined: 2019

I have worked in Social Care for over 19 years, working my way up from support workers.
I have been with Human Touch Group for 5 years, in the past I have been a trouble-shooter / turnaround specialist for care homes to achieve a good CQC rating.


Frequently Asked Questions about Hill House Nursing Home

What types of Care is Hill House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hill House Nursing Home provide?

Palliative Care, Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hill House Nursing Home have?

There are 41 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hill House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hill House Nursing Home to the centre of Brixham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.