Hill House Nursing Home

Park Avenue, Brixham TQ5 0DT
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9.6 58 Reviews
  • Hill House Nursing Home, Brixham
Hill House Nursing home has been providing excellent care and supporting residents since it opened in 1965. Most of the bedrooms are en-suite and located in a bright purpose built extension. Part of the home dates from the 14th century with exposed beams, inglenook fireplaces and is steeped in character.

Hill House ensures that residents have all their home comforts and receive outstanding care from the highly skilled nursing, caring and professional staff.

The home prides itself on its professional and holistic service. There is a full range of social activities and an entertainment programme led by an activity coordinator who devises a wide range of activities to meet resident’s abilities and interests. Well being is very important to the home and the home also ensures freshly cooked wholesome food is served at all times.

Visitors are welcome at any time. Please call for a brochure or visit.

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Care Provided by Hill House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carol Ashmore (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (32)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1980
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Hill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,450
    • Self-Funded Residential Dementia Care £1,427 – £1,600
    • Self-Funded Nursing Care £1,270 – £1,450
    • Self-Funded Nursing Dementia Care £1,427 – £1,600
    • RESPITE Self-Funded Residential Care £1,270 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,427 – £1,600
    • RESPITE Self-Funded Nursing Care £1,270 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,427 – £1,600
  • (these prices are only a guideline, please contact Hill House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, please check with the homes before attending in case the individual being visited might be otherwise engaged.


  • Parking

  • Big private car park at the front of the building


Hill House Nursing Home Reviews (58)

Total of 58, showing 21-40
9.6

Hill House Nursing Home has a Review Score of 9.6 (9.636) out of 10, based on 12 reviews in the last 2 years. Over all time Hill House Nursing Home has 58 reviews.

Overall Experience

  • 51
  • 5
  • 0
  • 2
  • 0

Date Published

58
7
9
12
46

Review from C R (Friend of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run nursing home, clean and tidy. Residents looked after well. Staff are very pleasant and helpful with good organisation skills.

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Review from Margaret W (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful, the staff are excellent. Never had to wait for them to come, I can ring the bell day or night.

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Review from B T (Respite Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My time at Hill House has been very good. The staff have been great and nothing is too much trouble no matter what time of the day it is. They also find time to have a little chat no matter how busy they are. I could not have had better treatment and would recommend Hill House any time.

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Review from Jane W (Wife of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Hill House at the end of November in 2019. The staff treated him with dignity and care. They looked after him extremely well. They truly cared for him as a person with personality and genuinely did everything for him. He passed away in August this year.

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Review from Kate R (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In February 2018, my mum was seriously ill, and we were told she needed end of life care. Mum had worked at Hill House for 10-years, and for us, as a family, there was no debate. Thankfully there was a room for her, and so there it began.
We began to prepare for the worst, but with all of their care,
she began to improve and went from strength to strength. I discussed her health care plan and the struggles we’d had in the past, (I’d lost my mum long before the physical illness) and the sisters put a new plan in place; slowly the mum I’d lost was making a comeback!
Fast forward two years, dedication in personal care, compassion, patience, individual needs, excellent meal services, laundry and love!
All the staff are very friendly, knowledgeable and accommodating and nothing is too much trouble.
I truly believe had she not been able to live at Hill House we may not have had her with us now.
I would highly recommend to anyone who wants their loved ones in that special homely place.

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Review from Gareth W (Son of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Hill House Nursing Home for several months while under the palliative care team, coordinated through a local hospice. We came to choose Hill House because of its outstanding reputation as one of the best in our area. I have to say that this advice was wrong..........I believe
it is the best.
My wife is a clinical nurse manager and has an extensive background in caring for the elderly. On a professional level, she was highly impressed.
From mine and more importantly my dad's perspective, Hill House was a safe, happy and caring environment that did everything practical to make my dad's end of life care as good as was possible. His medical condition was especially complicated, but Hill House met his every need. The location, parking, room and food were first class. Most importantly, the nursing care and the work of the nursing assistants was of the very highest order.
On behalf of my dad and all our family thank you Hill House Nursing Home.

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Review from C R (Respite Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had an excellent stay here.
The staff are professional and friendly.
The rooms are clean and comfortable, good standard of cleanliness/care.
All my needs have been met. I have been here for physio under the ICT.

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Review from M S (Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good stay at Hill House Nursing Home. The staff were very cheerful and friendly. Nothing was too much trouble.

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Review from Peter H (Friend of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Judgement from non-care-professional with positive intention! spent over 60 minutes!
Plus points: committed personnel/staff, doing the best they can for the residents and activities including animals
(I cannot judge the professional skills of the staff)
Minus point: Too old, too out of time, not
efficient housing/building with a labyrinth of corridors and stairs with a too low ceiling.
Minus point: carpets on the floor are outdated (absolute NO-GO) since 1900 in nursing-homes. Resulting in urine-smell in corridors, staff cannot help it nor prevent it.
Minus point: inadequate, uncomfortable, inefficient seats/beds. Personnel should be able to easily reposition residents in an easy and not too physical way. Best would be when personnel should only put residents in a clean seat/bed. Further only move seat-bed from room to social room. Seat-bed could maybe be equipped with more personal entertainment facilities. (need will differ per person) so personnel could spend more time with residents.
In total, I appreciate the intention of Hill House and admire the committed work-attitude of the personnel, but this nursing home should be replaced by a modern house with facilities like wide corridors, without stinky carpet (which personnel simply cannot keep clean) and efficient roomy rooms and social facilities, in general, to ease the work of the personnel to provide more work pleasure and more time to be spent with the residents, which is their core-task.
This will reduce work stress which will benefit all involved: the residents, the personnel and the management, likely reduce workers-illness etc.

Reply from Tracy Lowe, Office Manager & Company Secretary at Hill House Nursing Home

Thank you for your review. I understand you are a friend that visits from Holland twice a year and I am aware that the module there is very different from the English home to home approach. We have purchased the business this May and are working our way through a refurbishment of the home, however, the resident you visit lives in the grade 2 part of the building. There are restrictions on what can be done and we have to make sure we are careful and do it right, involving the residents with the decision making.
We have a physiotherapist that supports the residents with the best moving and handling techniques and the resident has always been happy to be supported the way she is at present, we tailor the care to the person and their wishes, to ensure the individual remains independent for as long as possible.


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Review from B A (Resident) published on 3 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have got stronger - treated with care and respect, and any request sorted (except for sorting out the TV connection to the TV, which became frustrating). Food request no bother. Noticed how caring and patient all staff are to other patients who were not as able-bodied or able to verbalise their needs.
But feel, bodily inspections (particularly feet) should be done at least once a month for these types of patient - especially if they can't ask for it themselves.

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Review from C S (Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came here with mixed thoughts after coming from the hospital now received with warmth and dignity. Over the period of being here, my fears gave way to a sense of peace and being safe. This has come by through the wonderful staff with their care, warmth and dedication. I have been treated as a person,
not a number. Their brightness and infectious laughter lifts your spirits.

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Review from D C (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Hill House for two years, prior to her passing away. She received excellent care during that time and was always treated with courtesy and respect by all staff. Her visiting family were warmly welcomed and kept fully updated on her medical condition. The entertainment programme
is run by devoted staff and is both stimulating and enjoyable. Her room was well equipped, had plenty of storage and was always clean. Laundry was carried out efficiently. Drinks, biscuits and cake were delivered with a cheerful smile and a chat. Overall, I highly recommend Hill House and give it the highest ratings.

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Review from M D (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House staff were far and above my expectation from all the care and kindness to my husband and myself, to his meals and most impressive, his clothing was ironed and hung up was lovely.
My husband was only with you for ten days but I was so very glad he ended his life in your care.

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Review from Dorothy C (Niece of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are most impressed with the communication at Hill House - among the staff, between staff and residents and between staff and family of the residents.
We have found the laundry services to be very efficient and also the staff cheery and caring.

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Review from Susan S (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have ticked all the boxes below relating to all areas of this nursing home as excellent.
I need not add anything more. The nurses and staff are above exemplary and I feel safe in the knowledge that my beloved mother is receiving the very best care that she could get. The overall atmosphere is joyous.
The activities care staff are wonderful. The ladies serving tea and refreshment I now consider my friends. I would recommend this nursing home without a doubt.

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Review from Eve C (Wife of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was welcomed to Hill House in August 2016. Originally for 1 month trial to see how he would accept the home.
First impression on entering was the cleanliness in reception, 2nd was room was equipped with all facilities needed. As my husband is a double amputee I was finding it hard with
lifting him and personal issues. After 1 month we both realized this was a realistic option. The carers work as a team and cannot be praised enough for all the hard work they do. Residents are treated with respect and dignity they deserve. After 2 1/2 years, they are all like friends. We also must mention the entertainments manager who tries to involve everyone to attend her daily sessions of entertainment, treating everyone as special, with quizzes, tribute artists she is so special and loved by everyone, including us. Not forgetting her assistant who does alternate day and does a great job.
Finally a big thank you to Nurses and Staff who provide exceptional care.

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Review from N B (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was only with Hilly House for seven days, following his discharge from hospital, we found that the kindness, compassion, care and the dignity he was shown in his final days, was amazing. It was such a comfort to us that the care, the staff and the environment in which he spent those
last days, was superb.

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Review from Lynn S (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been nothing short of excellent in every respect. Staff were caring and courteous at all times, both to clients and family members. We could not have wished for better for mum.

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Review from Ian S (Husband of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my Wife were welcomed into Hill House in November 2017. My Wife was evicted from another home in November because the owners had decided to end nursing care. I discovered, immediately, that Hill House is an exception 'care and nursing' home creating an environment in which my Wife has thrived
and is much more active and involved. The activities provided are really excellent thanks to the activities carers.

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Review from Anne F (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Hill House for two weeks respite care after the death of her husband. From the moment she arrived, she received wonderful care and attention. All the staff were friendly, kind and compassionate and nothing was too much trouble for them.
They all made her feel very welcome, especially
the activities coordinator, who even gave my mother a manicure, which really cheered her up! The whole family are very grateful to all the staff for looking after our mother so well.

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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Hill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Hill House Nursing Home is calculated as follows: ( (113 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 143 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Tracy

Tracy Lowe

Job Title: Finance Manager

Joined: 2000

Tracy has worked for the company for over 24 years under different owners. She started as an office assistant and worked her way up to company secretary. Once the company was bought in May 2019 she started her new role as Finance Manager.


Marta

Marta Broyd

Job Title: Director

Joined: 2019

I have worked in Social Care for over 19 years, working my way up from support workers.
I have been with Human Touch Group for 5 years, in the past I have been a trouble-shooter / turnaround specialist for care homes to achieve a good CQC rating.