Hill House Nursing Home

Park Avenue, Brixham TQ5 0DT
Submit a Review
9.6 58 Reviews
  • Hill House Nursing Home, Brixham
Hill House Nursing home has been providing excellent care and supporting residents since it opened in 1965. Most of the bedrooms are en-suite and located in a bright purpose built extension. Part of the home dates from the 14th century with exposed beams, inglenook fireplaces and is steeped in character.

Hill House ensures that residents have all their home comforts and receive outstanding care from the highly skilled nursing, caring and professional staff.

The home prides itself on its professional and holistic service. There is a full range of social activities and an entertainment programme led by an activity coordinator who devises a wide range of activities to meet resident’s abilities and interests. Well being is very important to the home and the home also ensures freshly cooked wholesome food is served at all times.

Visitors are welcome at any time. Please call for a brochure or visit.

Show Hill House Nursing Home on the Map

Care Provided by Hill House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carol Ashmore (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (32)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1980
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Hill House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,450
    • Self-Funded Residential Dementia Care £1,427 – £1,600
    • Self-Funded Nursing Care £1,270 – £1,450
    • Self-Funded Nursing Dementia Care £1,427 – £1,600
    • RESPITE Self-Funded Residential Care £1,270 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,427 – £1,600
    • RESPITE Self-Funded Nursing Care £1,270 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,427 – £1,600
  • (these prices are only a guideline, please contact Hill House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, please check with the homes before attending in case the individual being visited might be otherwise engaged.


  • Parking

  • Big private car park at the front of the building


Hill House Nursing Home Reviews (58)

Total of 58, showing 41-58
9.6

Hill House Nursing Home has a Review Score of 9.6 (9.636) out of 10, based on 12 reviews in the last 2 years. Over all time Hill House Nursing Home has 58 reviews.

Overall Experience

  • 51
  • 5
  • 0
  • 2
  • 0

Date Published

58
7
9
12
46

Review from Gary L (Son of Resident) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away on the 1st September at 3.15pm. I was the only family member present at the time of her passing but I had the wonderful sincere love and care of all the staff at Hill House. It has been about 12 days now and we had a small intimate beautiful funeral for her last Friday, of which two
staff members attended. Top gals.


This is my second review I have put on this website but it seems only fair to say how great all the people who work there are and how good they have been to our family. So, if you are on this website and you are in the position I have been in with an elderly mother with dementia and cancer at the end, trust me and put your loved one in Hill House! It's the best in Torbay.


God bless to you all and I will pop in now and then to say hello.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin B (Son of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always had a very warm welcome when visiting Hill House. Mum is very happy and speaks very highly of the staff. She is most appreciative of the activities that are arranged and she clearly benefits from the fun and stimulation that these provide. As we live 140 miles away, it is comforting to
know that she is so well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda C (Partner of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Towards the end of January 2017, my (partner now deceased) moved into Hill House Brixham on the advice of the hospital until his death on April 8th, 2017. The nursing and caring staff showed my partner devoted care, kindness and humanity until the end.
They were most vigilant and genuine and were consummate
professionals throughout and never failing to provide the dignity he deserved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda M (Niece of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I have been very pleased with the care my aunt has received at Hill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super place, lovely staff. The best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alma (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say every single carer is so caring, helpful and have such a lovely empathy with residents. The food is of a very high standard. All the staff should be highly commended from helpers to cleaners to higher nurses.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia J (Daughter of Resident) published on 10 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my Mother's stay in Hill House Nursing Home, I found all the staff absolutely wonderful. They were loving and caring and nothing was too much trouble for them. The residents were treated with dignity and politeness. The food is extremely appetising, very generous portions and all diets are catered
for. There are activities and entertainment every weekday for those that wish it. I would have no hesitation in recommending Hill House for long or short stays.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan Y (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only there for a short time. However, I am so relieved that he passed away in such a lovely caring environment. The staff exceeded all of our expectations. The love and care they displayed were truly wonderful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Husband of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Obviously given the circumstances the experience could never have been termed 'good' nonetheless, this home gave context for it to have been probably as good as it could have been.
I valued the quality of the room, the privacy it afforded and its open aspect as well as its general comfort. Most staff
were friendly and sensitive to the situation. I was concerned about the lack of response time when my wife needed attention (or had pressed the bell ) I feel this factor needs addressing .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicholas F (Grandson of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a Doctor, I have spent a great deal of time in various nursing homes and experienced the varying levels of care they provide. I have to say that Hill House often a standard of care well above anything I have seen before. The compassion the individual nurses and carers displayed when looking after
my grandfather (and my father) was exceptional. It was always a pleasure to visit this warming, friendly environment and I would have absolutely no reservations in recommending them or indeed have a close family member be cared for here in the future. Thank you, Hill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel F (Son of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House is quite simply a wonderful place. The level of care is exceptional from the nurses and health care assistants; from the catering staff to the cleaners and laundry. Everyone is open and friendly and supportive. The administrative staff support in every way they can and the home is lucky
to have an activities coordinator who dedicates herself totally to trying to involve all residents and where they cannot come to the lounge she goes to them. I have been so lucky that my dad's last 2 years have been in this nursing home where he is treated with respect, dignity and cared for by everyone as if he was their dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie S (Daughter of Resident) published on 4 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were both admitted to Hill House at the same time and the care they have both received has been exemplary. I cannot praise the staff highly enough - they are caring, attentive and respectful. Sadly, my father passed away recently and my mother has been comforted and supported by all the
staff there in a very loving and considerate manner.
The Home is clean and well looked after and the bedrooms and communal areas are comfortable and spacious. The food is very nice and there are hot and cold drinks available to visitors who are made to feel very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John W (Son of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind staff. Very caring, puts your mind at ease. Brilliant home. Well pleased. Not many mothers in care at the age of 106 get this brilliant treatment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evelyn A (Wife of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very kind and helpful to me and they have been very good looking after my husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather S (Daughter of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House is a very clean and homely home. The staff are truly caring, like they are your own family. There is never a nasty smell anywhere, the rooms are lovely and clean, food is so good and presented nice. My mother and the other residents are always clean and nothing is too much trouble. Also,
the girls are always happy - even if they do not feel like it in themselves. One thing is, in the 'sun lounge' there is quite often no carer, popping in to see if anyone wants to go to the toilet, and they can't have a bell - I suppose they would be ringing for nothing. Very recommendable. Excellent care - you can go home and relax!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind S (Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entry I was treated with kindness and courtesy. All staff were available to supply our needs. It would be no hardship to have to come again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Max S (Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ceiling lights very poor, spot lights not for a bedroom. Very nice furniture and decor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Husband of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially management staff took plenty of time to discuss in detail the facilities they would provide. During her stay the care and support teams provided a first class service which kept her as comfortable as her failing health permitted. I and my family have the greatest respect for everyone involved,
directly and indirectly, who looked after my wife during the last weeks of her life. All our thanks, you were great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Hill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Hill House Nursing Home is calculated as follows: ( (113 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 143 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Tracy

Tracy Lowe

Job Title: Finance Manager

Joined: 2000

Tracy has worked for the company for over 24 years under different owners. She started as an office assistant and worked her way up to company secretary. Once the company was bought in May 2019 she started her new role as Finance Manager.


Marta

Marta Broyd

Job Title: Director

Joined: 2019

I have worked in Social Care for over 19 years, working my way up from support workers.
I have been with Human Touch Group for 5 years, in the past I have been a trouble-shooter / turnaround specialist for care homes to achieve a good CQC rating.