Ilsham Valley Nursing Home

Ilsham Close, Torquay TQ1 2JA
Submit a Review
8.9 31 Reviews
  • Ilsham Valley Nursing Home, Torquay
Ilsham Valley Nursing Home offers 24-hour nursing, residential, intermediate and respite care for up to 23 residents.

The Home also has CCTV installed around the building to safeguard residents and all external fire exits are alarmed.

They offer a warm, friendly and caring environment and the aim is to provide a high standard of person-centred care that enables residents to develop and maintain their independence and dignity as much as possible. Each room is tastefully decorated to a high standard and most rooms have electric profiling beds and are fully furnished with wash basins, colour TVs and a nurse call system. A number of bedrooms also have en-suite facilities.

The Home even boasts its own DVD library with portable DVD players for residents to use in the comfort of their own rooms.

The Home has a dedicated activities co-ordinator with activities planned a month in advance.

Meals are varied and nutritionally balanced using only the finest locally sourced produce where possible.

Residents are able to relax in the lounge, watch television, read or just enjoy the peace and tranquillity that the Home has to offer.

Show Ilsham Valley Nursing Home on the Map

Care Provided by Ilsham Valley Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 23 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Greenhill Care Homes Ltd
  • Person in charge
  • Anne Love (Manager)
  • Admission Criteria
    • 65+
    • Ages 55+
  • Room Information
    • Single Rooms (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Ilsham Valley Nursing Home

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,050 – £1,100
  • (these prices are only a guideline, please contact Ilsham Valley Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Ilsham Valley Nursing Home Reviews (31)

Total of 31, showing 1-20
8.9

Ilsham Valley Nursing Home has a Review Score of 8.9 (8.902) out of 10, based on 3 reviews in the last 2 years. Over all time Ilsham Valley Nursing Home has 31 reviews.

Overall Experience

  • 26
  • 4
  • 1
  • 0
  • 0

Date Published

31
1
1
3
28

Review from C S (Daughter of Resident) published on 1 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after as if it was me, the care that was given was outstanding and she was treated with respect and kindness, the carers were amazing, nothing was too much trouble, and was always treated with dignity. I was always kept informed of mum's care and was able to be with her as she passed.
It was run by a dedicated team. I would have no problems recommending this nursing home to other people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny L (Sister of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how happy I am with the care and compassion my sister receives here. All the staff are incredible to us as well, always feel welcomed when we visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roma S (Sister of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care you all give my sister.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Sister-in-law of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has been very happy since moving in and has excellent care. The staff are very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B T (Husband of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an indifferent experience at another care home, our early anxieties were quickly dispelled by the friendliness of our reception and the very patient approach taken by the staff. This has been engaging, and my wife has settled down extremely well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Son of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional place, full of people who are much more than just professional - for their humanity, humour, compassion and gentleness sets a standard for most other nursing homes. They never lose sight that their patients are people first and foremost, and not some generic "we".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy P (Friend of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing, so much care is given and today they had a mocktail theme for all residents and visitors which was lovely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate (Daughter of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Ilsham Valley nearly five years ago. On first meeting the manager, I was instantly put at ease. The staff are extremely friendly, very caring and supportive. They genuinely care for all residents living there.
When I visit Ilsham valley everyone is always very welcoming and nothing
is too much trouble. Ilsham Valley is like living with a family home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Niece of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited a few times since lockdown and found systems in progress to be followed to the letter due to the Covid Pandemic. As we arrived today safety fire measures were being demonstrated to a member of staff which was very encouraging to know procedures were in place for evacuation if necessary.
My 97 year old aunt was admitted summer 2020 needing 24/7 nursing and personal care. She settled down extremely well although devastated to have to sell her home to fund her care. The love and care given has been second to none by the well led team. Lovely home cooked food and great entertainment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B N (Son of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere; staff all very kind, considerate and caring. Nothing was too much trouble to help my father settle in; he loves the home cooking; especially the puddings! They have been very attentive to his needs and wishes; visiting is relaxed and calm. I would thoroughly recommend Ilsham Valley
to anyone looking for nursing care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeremy N (Son of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Ilsham Valley after a spell in hospital when it was clear he would not be able to return to the family home.
Everyone was very supportive during this transition, always taking the time to answer any questions we might have.
The staff are superb, kind, supportive and caring,
and always make us feel welcome when we come to visit. My dad really couldn't be in a better place. The food is of a high standard, his room is always clean, fresh and at a comfortable temperature.
Originally we worried about my dad moving into a home. At Ilsham Valley we know he is safe, comfortable and very well looked after. We don't worry anymore. Thank you all so much!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth A (Wife of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is extremely well looked after by the very caring staff. There is a homely air and my husband's interests were taken into account when decorating his room. The home-cooked food is to a standard he would have had at home, if not better! The care assistants are well supervised by the kindly
but efficient Matron.
Finding such a care home made the action of putting my husband in a Home so much less harrowing for me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter-in-law of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law moved in she has settled very well. The staff and management are wonderful and very accommodating doing everything they can to make her stay there a happy one. Nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff towards residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Creena B (Daughter-in-law of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for the staff at Ilsham Valley Nursing Home. Covid-19 testing is safe so that residents are protected. My mother-in-law's health has improved since being a resident. She is looking forward to summer so she can enjoy the garden. Thank you everyone - fabulous job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Son-in-law of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Nursing Home made my mother-in-law's stay very comfortable. Did everything they could to a very high standard. They treated my family excellently especially with covid 19 around. Didn't pay because of end of life care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H B (Granddaughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Nursing Home was always very helpful and keen to keep us updated. They made us feel welcome during a difficult time with covid 19. We always felt safe and knew nana was in a good place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nana B (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thoughtful staff, nothing was too much trouble. Kept us informed at all times. Care, support was brilliant and very personal. Many, many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colleen T (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a fall during the COVID-19 lockdown and I was extremely anxious about finding somewhere safe. I could not be happier with the amazing love, care, kindness, and professionalism showed towards Mum. She is positively thriving and looks better than she has in years. She was not looking after herself
at home and now she is getting the best possible care and our family is happy for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been here, I have always found the staff to be very caring and helpful. Great effort is made to keep mum looking clean and very smart.
The manager and her team are efficient and do an excellent job. Very happy to leave mum here in their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.9 (8.902)

Overview of Review Score

The Review Score of 8.9 (8.902) out of 10 for Ilsham Valley Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ilsham Valley Nursing Home is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.902 Points relating to the number of positive Reviews for Ilsham Valley Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 3 Positive Reviews ÷ 4.6 = 0.652

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Ilsham Valley Nursing Home

What types of Care is Ilsham Valley Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ilsham Valley Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Ilsham Valley Nursing Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Ilsham Valley Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ilsham Valley Nursing Home to the centre of Torquay?

1.3 mile(s) as the crow flies, distance by road may be significantly further.