Mount Olivet Nursing Home

2 Great Headland Road, Paignton TQ3 2DY
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9.6 95 Reviews
  • Mount Olivet Nursing Home, Paignton
Mount Olivet Nursing Home specialises in advanced nursing care needs, with dedicated and qualified staff maintaining a secure and friendly atmosphere.

Living at Mount Olivet will ensure that you are considered as an individual and receive distinctive, personalised care that respects individuality while they provide dignified and professional assistance to you. The home is well supported by the local multidisciplinary healthcare team so you can be assured that your clinical, personal and social care needs are fully met.

Residents can enjoy Mount Olivet Nursing Home's commanding position with sea views overlooking Torbay from Torquay to Brixham. Mount Olivet is an environment that is enriching, with gardens to relax in, spacious lounges to meet in, along with a host of activities, entertainment and visitors on a weekly basis. Residents can join in as much or as little as they wish.

Meals are freshly prepared on-site using local fruit, vegetable and meat suppliers and a daily choice from the menu ensures all tastes are catered for including special dietary needs.

Rated ' Outstanding' by CQC Jan 2018.

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Care Provided by Mount Olivet Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jodie Nelder (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Mount Olivet Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,750
    • Self-Funded Nursing Care £1,600 – £1,800

  • Please see our website for Key Information and Additional Informational which will help you make a decision about care and fees. Additional services such as hairdressing and chiropody are charged separately. This information can be found on our website as mentioned above
  • (these prices are only a guideline, please contact Mount Olivet Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Large Car Park


Mount Olivet Nursing Home Reviews (95)

Total of 95, showing 21-40
9.6

Mount Olivet Nursing Home has a Review Score of 9.6 (9.560) out of 10, based on 25 reviews in the last 2 years. Over all time Mount Olivet Nursing Home has 95 reviews.

Overall Experience

  • 81
  • 13
  • 0
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  • 1

Date Published

95
6
9
25
70

Review from Kevin S (Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mount Olivet Nursing Home is a really lovely place to stay, staff are very good and very helpful.
My room is cleaned every day and is looks very homely. The views are lovely and the garden is very well kept. The conservatory has the best view.

Reply from Carole Wood, Finance & Operations Manager at Mount Olivet Nursing Home

We are so pleased to hear you are enjoying staying with us at Mount Olivet. Our domestic team will be pleased to hear they are doing a grand job. Thank you for providing this review. It is very much appreciated.


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Review from Jennifer H (Respite Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Mount Olivet on the 15th of December 2022 from the hospital following a complex hip replacement. I was discharged home on the 17th of January. During my time in Mount Olivet, I developed pneumonia and was so grateful for the care I received. I found all the staff most professional
and would certainly recommend Mount Olivet as an excellent nursing home.

Reply from Carole Wood, Finance & Operations Manager at Mount Olivet Nursing Home

Thank you for taking the time to complete this lovely review for us. I will pass on your comments to the manager and her team at Mount Olivet. I am sure they will be pleased to hear from you and hope you are keeping well.


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Review from S C (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, well-run and clean nursing home for my dad's last few days. He had a lovely sunny room with French windows looking onto a beautiful garden. The staff were so caring and kind to Dad and our family. Nothing was too much trouble. They went above and beyond to make sure he was comfortable, pain-free
and comforted right to the end. Every day he was always clean and tidy. Just as he would want. With fresh clothes and bedding. The food was excellent. Every effort was made to make his specialised eating plan as palatable as possible. On his last day, we were looked after with numerous cups of tea and food. The staff treated Dad and family with compassion, respect and dignity. Thank you so much.

Reply from Victoria Gray, Managing Director at Mount Olivet Nursing Home

Thank you so much for your kind words. It was our absolute pleasure. I'll be sure to pass this on to our amazing team, who are always so touched to receive this kind of feedback.


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Review from P B (Sister of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

The home is dirty. Has a beautiful conservatory but after the roof blinds fell off in February 2023 when the sun is out it's out of use. When it rains it leaks! The lounge took five months to decorate and is used more by staff than by residents. After making complaints we were accused of micro-managing
staff. We have now moved homes with another resident. The CQC was inspecting in April 2023 and we are awaiting the report. I feel sorry for the poor people who have no one to speak for them.

Reply from Carole Wood, Finance & Operations Manager at Mount Olivet Nursing Home

Thank you for your review. We are saddened but not surprised. We take feedback seriously to ensure we provide the very best care. Audits and feedback show the home is very clean and passed strict Infection Control checks from CQC and the Trust. Entry is by keycode and visitors must sign in before entry. Sadly, the lounge took 3 (not 5) months due to supplier delays, now enjoyed by all. You and your guests made daily use of the airy conservatory and were provided with refreshments by our dedicated team. The ceiling blind was quickly replaced by a UV filter film. As it gets full sun, it will get warm in sunnier times but not closed. You also used the pretty garden during your visits. The team set up a gazebo, seating and drinks for you.


The “micro-managing” feedback was explained clearly in our letter to you regarding your appalling conduct, not due to a formal complaint which doesn’t exist. We had many reports of your abuse to HCAs. We will never tolerate abuse. We hope your brother is now settled.


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Review from H H (Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Mount Olivet Nursing Home in February and have lived here for 5 months. I have always found the staff to be friendly and caring, they made me feel at home right from the start. The food here is wonderful as is the care. I now look upon Mount Olivet as home.

Reply from Carole Wood, Finance & Operations Manager at Mount Olivet Nursing Home

Thank you for your kind words. We all do our best to make it a home from home and lovely to hear you are enjoying our catering as much as the care given. We will pass your feedback on.


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Review from Robert M (Husband of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the Staff who looked after my wife during her stay there. Nothing was too much trouble and she was treated with total respect and kindness.
I was impressed with the all round cleanliness of the home and my wife found the food excellent. Certainly, a care home that really
does care.

Reply from Carole Wood, Finance & Operations Manager at Mount Olivet Nursing Home

Thank you so much for your kind words. This is much appreciated. Your comments will be passed onto our wonderful team at Mount Olivet.


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Review from Rod S (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Olivet have looked after my dad amazingly well over the last few years.
The standard of care is exceptional and the staff are all friendly and very professional.
We are so pleased we found Mount Olivet as it has been the perfect home for Dad.

Reply from Carole Wood, Finance & Operations Manager at Mount Olivet Nursing Home

Thank you so much for your review. Hearing wonderful things about our home makes us very proud of our amazing team at Mount Olivet.


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Review from J J (Niece of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and competent. They seem like extended family and it is reassuring that my aunt is in such a friendly home. The home is very clean. The food is excellent. Activities for the residents take place and now that visiting restrictions have been eased they happen more often.
My
aunt is vulnerable but I feel that she is in safe hands at Mount Olivet.

Reply from Carole Wood, Finance & Operations Manager at Mount Olivet Nursing Home

Thank you for taking the time to complete this review. Your comments are much appreciated and it is lovely to hear your aunt is happy with our home.


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Review from Sam S (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has resided at Mount Olivet for over 5 years now. He has late-stage Parkinson's Disease. Despite Dad's very poor health, he is treated so very well by all the staff, they all love him and that really comes across. Dad also has a lovely room with sea views so we feel very blessed as a family
that he has the best care. Every time we visit, Dad is always clean shaven and dressed. The home is kept very clean and there is plenty of staff so it is very well run. We are most grateful that Dad is at Mount Olivet.

Reply from Carole Wood, Finance & Operations Manager at Mount Olivet Nursing Home

Thank you for your kind words Sam. It is our pleasure to look after your dad and may this continue for many more months/years.


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Review from A B (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken ill with a urinary infection, the paramedics were called and discussed with me if she should go to hospital, they said long queue at A&E so the lovely nurses agreed to look after her. The night nurse spent most of the night with her as she was so worried. All the nurses and care
staff looked after her and got her better. So thank you one and all, that includes the cleaning staff who keep things spotless and always with a smile.

Reply from Victoria Gray, Managing Director at Mount Olivet Nursing Home

Thank you so much for your kind words. It means so much to the staff. Your mum is such a part of Mount Olivet, it's an honour to have her with us.


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Review from Jill P (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a wonderful home from home and the care that is given to my mum is 100%. Yesterday was Mothering Sunday and they went out of their way and provided a wonderful cream tea experience for me, my mum, sister and brother-in-law, which was very delicious and all homemade.

Reply from Jodie Nelder, Registered Manager at Mount Olivet Nursing Home

We are pleased that your mum and family enjoyed our afternoon tea experience for Mother's Day, we hope to have many more special activities throughout the year. We are glad to offer a home from home care experience for your mum, which we pride ourselves in.


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Review from S L (Daughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home. The staff are very friendly and welcoming and nothing is too much trouble. Weekly activities for the residents and the peace of mind that nursing staff are always available if required.

Reply from Carole Wood, Finance & Operations Manager at Mount Olivet Nursing Home

Thank you for your review. Your comments will be appreciated by our wonderful staff and I am glad we have been given the opportunity to care for your father.


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Review from Trish v (Daughter of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After two and half years of not seeing Mum due to COVID, finally, we were able to fly from Australia.
The staff - manager/carers/cleaners/catering helped make our visit to Mount Olive work. Pre trip to UK, via telephone/email the structure for visiting was organised - it worked like a dream. Each day
Mum looked comfortable and fresh. The staff demonstrated the most amazing patience with Mum when she became frustrated/upset. Her nutritional status was constantly monitored through out the day.
Face time calls from Australia are always supported despite the challenge of time difference. We appreciate the communication provided when there is an issue/concern.
The workers of Mount Olive are always welcoming plus, with the standard of care they give the residents, are a credit to Mount Olive. We are so happy knowing Mum is with Mount Olive, receiving holistic care (physical/mental), spending her last years being pampered, respected and given the dignity any person in her unfortunate situation, post stoke, deserves. A big thank you!

Reply from Carole Wood, Finance & Operations Manager at Mount Olivet Nursing Home

Thank you for your kind words. We are so pleased we were able to ensure you spent quality time with your mum and we were more than happy to keep in regular contact to ensure this could be organised. It's a real source of pride to our employees that we can make these things happen.


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Review from Michael C (Son of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and the family would like to thank all the staff for the support and excellent care our mum received whilst she was at Mount Olivet. Thank you ever so much.

Reply from Tori Gray, Operations Manager at Mount Olivet Nursing Home

I know your Mum was only with us a short time but we were honoured to be able to provide her care. Thank you for your kind words.


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Review from Alison R (Daughter of Resident) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed and delighted by every aspect of Mum's care here. She is treated with kindness, respect with attention to every detail. Staff are professional, cheerful, communicative, patient and go above and beyond to ensure the job they do is high quality. Mum has a beautiful room which makes
visiting for the family much easier along with the ability to go downstairs and make ourselves a cuppa. All the systems that you might expect are in place. Mount Olivet is wonderful and an answer to prayer.

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Review from Lynda P (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone wants to know their relative is being looked after with professionalism, kindness and respect. I feel all of these are being delivered by the manager and her team. Most important to me is the fact that everyone I meet is kin, really kind to us, as a family. They take time to talk to us, communicate
what is going on and look after the whole family. I always feel welcome. I feel content that mum is being looked after safely and kindly when I’m not there.
The property is lovely. Mum isn’t able to appreciate that too much but spending lots of time there at the moment, the family does. The home goes that extra mile to care. I can’t think of any ‘constructive criticism’ to add, it's all been good. Thank you.

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Review from Alan P (Husband of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my wife has a place at Mount Olivet. The care is excellent, given with skill, patience and good humour.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you for that great review. Means a lot to all the team to hear that they are doing the best for your wife.


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Review from J L (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Mount Olive for just over a year and I was extremely happy with the care he received there. The staff were very caring and treated him with a lot of dignity. The manager was outstanding and always made time to talk to me about dad and regularly spent time with dad too. I wouldn't hesitate
in recommending this home to friends and family.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

We are very grateful for your positive feedback. Thank you for taking the time, it was our pleasure to provide care for Dad.


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Review from Michael B (Brother of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in two previous homes which were certainly unsatisfactory in terms of quality of staff and facilities. Mount Olivet is significantly better in all respects and meets our families expectations after previous bad experiences.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you from us all for that great feedback! It is good to know that we are delivering the best possible care for your brother.


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Review from Susan G (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way. A wonderful place, wonderful staff, expert care. Would recommend to anyone.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you from us all at Mount Olivet Nursing Home.


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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Mount Olivet Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Mount Olivet Nursing Home is calculated as follows: ( (194 Excellents x 5) + (74 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 282 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Olivet Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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