Mount Olivet Nursing Home

2 Great Headland Road, Paignton TQ3 2DY
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9.6 95 Reviews
  • Mount Olivet Nursing Home, Paignton
Mount Olivet Nursing Home specialises in advanced nursing care needs, with dedicated and qualified staff maintaining a secure and friendly atmosphere.

Living at Mount Olivet will ensure that you are considered as an individual and receive distinctive, personalised care that respects individuality while they provide dignified and professional assistance to you. The home is well supported by the local multidisciplinary healthcare team so you can be assured that your clinical, personal and social care needs are fully met.

Residents can enjoy Mount Olivet Nursing Home's commanding position with sea views overlooking Torbay from Torquay to Brixham. Mount Olivet is an environment that is enriching, with gardens to relax in, spacious lounges to meet in, along with a host of activities, entertainment and visitors on a weekly basis. Residents can join in as much or as little as they wish.

Meals are freshly prepared on-site using local fruit, vegetable and meat suppliers and a daily choice from the menu ensures all tastes are catered for including special dietary needs.

Rated ' Outstanding' by CQC Jan 2018.

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Care Provided by Mount Olivet Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jodie Nelder (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Mount Olivet Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,750
    • Self-Funded Nursing Care £1,600 – £1,800

  • Please see our website for Key Information and Additional Informational which will help you make a decision about care and fees. Additional services such as hairdressing and chiropody are charged separately. This information can be found on our website as mentioned above
  • (these prices are only a guideline, please contact Mount Olivet Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Large Car Park


Mount Olivet Nursing Home Reviews (95)

Total of 95, showing 41-60
9.6

Mount Olivet Nursing Home has a Review Score of 9.6 (9.560) out of 10, based on 25 reviews in the last 2 years. Over all time Mount Olivet Nursing Home has 95 reviews.

Overall Experience

  • 81
  • 13
  • 0
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  • 1

Date Published

95
6
9
25
70

Review from Jonathan H (Son of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service and very friendly staff. I could not ask for anything else for my mother.
Keep up the amazing work you do.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you for that great feedback from us all at Mount Olivet.


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Review from David H (Husband of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

It is a great honour to receive such great feedback for all the staff here at the home.


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Review from Edward B (Son of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care was provided for my Dad from the entire team at Mount Olivet. He was treated with dignity, compassion and kindness at all times. Grateful thanks to you all.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

We are very grateful for your wonderful feedback. Thank you from Mount Olivet .


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Review from Joe R (Son-in-law of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having seen a variety of nursing and care homes I was impressed by the high standard of care that Mount Olivet provides.
My father in law receives loving and caring attention at all times of the day and night. He was respected and listened to and we were always informed of his condition.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you for that lovely feedback from us all the Home. It is always great to hear the home in such high praise.


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Review from Sally E (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Mount Olivet Nursing Home for a year. I cannot thank the staff enough for the love and dignity they gave to my father and to us as a family. Their end of life care was exceptional. They guided us through this difficult time with sensitivity and understanding. I would highly recommend
this wonderful home.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you, Sally, from us all Mount Olivet. Dad will be greatly missed, it was an honour for us all to care for him and meet all his family. Please stay in touch and I look forward to your emails.


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Review from Richard B (Son of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional and caring environment, as well as lovely staff who cared for my Dad right up to his death. Great communication all along in the process.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you Richard for your review at this very difficult time. We really appreciate your feedback and Dad will be greatly missed by us all.


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Review from Anne K (Sister of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care and respect with which my sister was looked after at Mount Olivet. She was terminally ill and spent the final 5 months of her life there. The staff cared for her and her family throughout her period there as caringly as they did for her.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

It was our pleasure to care for your sister and to get to know all of her family over the time she was here with us. We are very grateful for that lovely feedback, we wish you well.


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Review from Melanie L (Niece of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt spent the last two weeks of her life in Mount Olivet home. The standard of care was excellent. The staff were so caring, thoughtful and attentive. She told me that they were amazing in the way they cared for her (as she had been a director of nurse education that was high praise). Turned her
regularly, brushed her hair and treated her with great dignity. Everything was also very clean. We could not have asked for more. Thank you.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you for the wonderful feedback for the staff and home.
It is lovely to be recognized for the personal touches to our care.


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Review from Margaret M (Sister of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my sister was admitted for care, everyone was kindness itself and couldn't have been more helpful.
She was extremely happy, although very ill, felt wanted and loved.
Nothing was too much trouble and if she asked for anything it was immediately brought.
Thank you all for making her last
days so comfortable.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you from us all, it was an honour for us all to have given your sister the love and care that was so important in her life's journey. It was a pleasure to support her and her family.


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Review from Paul M (Grandson of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, friendly, lovely home, lovely staff, very clean, tidy, lovely view, very impressed. Lovely, lovely home.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Wonderful feedback, we thank you for taking the time to reflect on the care, home and staff here at Mount Olivet. It means a lot to us all.


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Review from Kathleen M (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderfully caring, nothing too much trouble for my dad and the family. They all are angels and I don't think there could be a better place to be. I cannot speak too highly of them. Words cannot express the wonderful care they give, something I never will forget and I cannot thank them enough.
God
bless them all for the work they do.

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Review from Lilian S (Partner of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service and care. I feel they are well looked after and the staff are very pleasant.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you for your lovely feedback from us all at Mount Olivet.


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Review from H H (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Mount Olivet Nursing Home are supportive, friendly and loving. I could not wish for a better place for my father's "end of life" care.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you for the lovely review from all the team. It is a pleasure to care for father.


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Review from A H (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly nursing home. The staff are great, they go the extra mile and their attention to detail is brilliant. The home is very clean and they make the residents feel like they are at home. Would thoroughly recommend the home to anyone.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you from all the staff here at the home, for that great feedback and recommendation.


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Review from Ian H (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely nursing home, I work away at sea knowing my mum is well cared for. Very kind and caring staff. My mum who has suffered several strokes is unable to do anything except say very few words. She is in a very caring, well-managed place where the staff manage to make her laugh in a cruel existence.
The whole ambience of the nursing home is a home of great care and management. My mum is very happy there. My mum enjoys pet/dog visits and wants them daily!! Thank you.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you for that lovely feedback. It is lovely to see how much mum enjoys the pet therapy here in the home. We want the doggies daily.


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Review from Christine W (Friend of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to the care home showed clearly why it had received an 'outstanding' rating in the CQC report. The level of concern for the resident and for his friends/family was immediately obvious and the attention to detail of the resident's needs was remarkable.
The level of concern shown regarding
the move from hospital was also very encouraging. It was very clear that the priority was well-being of the resident. This has been maintained since.
The complex medical needs, including arrangement of medical appointments, are dealt with in a professional and very organised manner. Every member of the staff, not only the 'front line' nursing staff but also those working to maintain the building or launder clothes, are respectful, kind, pleasant, supportive and upbeat.
The nursing staff are always ready to listen to concerns about our resident friend. It is very challenging to engage all residents in activities. We would like to see our friend interact more, but he is reluctant to do so.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you Christine for that extremely positive feedback for the home and staff. It is great that we feel we can implement the care that our residents deserve. We will continue to support and encourage your friend in all his choices, wishes and beliefs.


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Review from Iris B (Friend of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Mount Olivet 2 1/2 years ago after she had fractured her left femur. Since that time sadly her dementia slowly took away her ability to do things for herself. The nursing and care staff at Mount Olivet always put my friend's personal welfare and dignity first. She could not have
been better cared for and was treated with both respect and affection. Sadly, my friend died at the end of August but she was well cared for to the end and died in her own room with those who cared for her by her side and she was at peace.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

A very sad loss for you and us. It was an honour to have known and cared for such a lovely lady. Our thoughts are with you and all the staff at Mount Olivet thank you for taking the time to put your thoughts into this review.


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Review from Carol H (Friend of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of ours is currently being looked after in Mount Olivet Nursing Home. He is suffering from dementia and is bedridden but has all his needs seen to in a caring manner from all the staff. The home is very clean and we know he is in the best place.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Thank you for your kind review from us all here at the home. We all are grateful that we can meet his needs in a caring manner and give him the care he deserves.


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Review from Margaret A P (Friend of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been well looked after and is happy with his treatment. The staff are helpful and caring.

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Review from Carol B (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really would not fault Mount Olivet, neither would mum. Within a couple of days, she regarded it as home and was completely relaxed and happy. She said staff could not have been better or more helpful. I was always made to feel welcome it certainly felt like home. The help and support from initial
contact and all of mum's stay could not be bettered. Thank you all so much for making a difficult time easier.

Reply from Karen Dykes, Manager at Mount Olivet Nursing Home

Lovely words and thoughts. Thank you from us all here at Mount Olivet. It is a pleasure to welcome Mum and her family to the home.


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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Mount Olivet Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Mount Olivet Nursing Home is calculated as follows: ( (194 Excellents x 5) + (74 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 282 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Olivet Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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