Mount Olivet Nursing Home

2 Great Headland Road, Paignton TQ3 2DY
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9.6 95 Reviews
  • Mount Olivet Nursing Home, Paignton
Mount Olivet Nursing Home specialises in advanced nursing care needs, with dedicated and qualified staff maintaining a secure and friendly atmosphere.

Living at Mount Olivet will ensure that you are considered as an individual and receive distinctive, personalised care that respects individuality while they provide dignified and professional assistance to you. The home is well supported by the local multidisciplinary healthcare team so you can be assured that your clinical, personal and social care needs are fully met.

Residents can enjoy Mount Olivet Nursing Home's commanding position with sea views overlooking Torbay from Torquay to Brixham. Mount Olivet is an environment that is enriching, with gardens to relax in, spacious lounges to meet in, along with a host of activities, entertainment and visitors on a weekly basis. Residents can join in as much or as little as they wish.

Meals are freshly prepared on-site using local fruit, vegetable and meat suppliers and a daily choice from the menu ensures all tastes are catered for including special dietary needs.

Rated ' Outstanding' by CQC Jan 2018.

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Care Provided by Mount Olivet Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jodie Nelder (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Mount Olivet Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,750
    • Self-Funded Nursing Care £1,600 – £1,800

  • Please see our website for Key Information and Additional Informational which will help you make a decision about care and fees. Additional services such as hairdressing and chiropody are charged separately. This information can be found on our website as mentioned above
  • (these prices are only a guideline, please contact Mount Olivet Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Large Car Park


Mount Olivet Nursing Home Reviews (95)

Total of 95, showing 81-95
9.6

Mount Olivet Nursing Home has a Review Score of 9.6 (9.560) out of 10, based on 25 reviews in the last 2 years. Over all time Mount Olivet Nursing Home has 95 reviews.

Overall Experience

  • 81
  • 13
  • 0
  • 0
  • 1

Date Published

95
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9
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70

Review from Viviane W (Daughter of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was way above our expectations. The overall care was given with compassion and care. Mum was always kept clean and all her needs were met. Staff were ever so caring.

Reply from Karen Dykes, Registered Manager at Mount Olivet Nursing Home

Thank you from us all here at Mount Olivet. Mum fondly remembered and greatly missed.


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Review from R C (Son of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional yet huge empathy and compassion. Head nurse has lots of experience and knows local surgery well which benefits the patients. Food is excellent. Care is genuine, caring and respectful. This is a well run and fantastic care home. Whilst it is expensive, I wouldn't hesitate to recommend.

Reply from Karen Dykes, Registered Manager at Mount Olivet Nursing Home

Many thanks for your lovely, positive review of our home. Best wishes to you and your family.


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Review from Pam G (Sister-in-law of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - very well looked after and cared for. This nursing home is very well run with a caring manager and staff. I would highly recommend this nursing home for the care of loved ones.

Reply from Karen Dykes, Registered Manager at Mount Olivet Nursing Home

Thank you. We all appreciate your thought's here at Mount Olivet. Kind Regards.


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Review from Andrea T (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff all ar extremely caring and are kind and considerate at all times. The trained staff are very approachable and are highly skilled in taking appropriate medical action when needed. Parkinson's is a very complex problem and is different for everyone. The nurses and carers adapt very well. Personally,
when times are stressful and emotional the nurses are always there to help.

Reply from Karen Dykes, Registered Manager at Mount Olivet Nursing Home

Thank you for that great review. We appreciate that we are meeting Dad's care needs and welcome support from you and your family.


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Review from Stephen A (Son of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having reluctantly moved from her previous nursing home my Mother was very unhappy and I did wonder if this would set her back. But I need not have worried. She soon settled under the care she received. The carers were caring, compassionate and listened to what she had to say.
The management and staff
work well as a team and this shows when just walking through the home and seeing the entire staff working as a team and all to a high standard.
Best of all they make my mum laugh and smile everyday.

Reply from Karen Dykes, Registered Manager at Mount Olivet Nursing Home

Thank you for that lovely description of our home. The team strive to ensure the highest standards of care and we all appreciate your feedback.


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Review from C B (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a superb room with wonderful views at Paignton. The care is first class as is the food.
A superb home.
Mother is very happy.

Reply from Karen Dykes, Registered Manager at Mount Olivet Nursing Home

Thank you. That is such a lovely view of our home, and we are pleased that your Mother is very happy.


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Review from Beverley G (Daughter of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home for a few weeks, I feel so at ease him being there. The staff are fantastic and my dad feels like he is staying in a hotel, not a care home.


I visit every day, when I leave I never need to worry as I know he is in very safe hands.
Food and cleanliness is 100%. Fantastic

home.

Reply from Karen Dykes, Registered Manager at Mount Olivet Nursing Home

Many Thanks from all the staff here Bev. I hope your dad is continuing in good health at home. Wishing him good health we all send our love and regards.


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Review from J H (Niece of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, welcoming, caring staff who are doing a wonderful job making my dear Aunt comfortable.

Reply from Karen Dykes, Registered Care Manager at Mount Olivet Nursing Home

Many thanks for that lovely feedback from us all here at Mount Olivet Nursing Home.


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Review from D T (Daughter of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent nursing and care. Clean and comfortable. Good home cooked food. Rooms bright and airy and the building is in good repair. Garden is well maintained and very welcoming, non-restrictive access for family and friends.

Reply from Karen Dykes, Registered Care Manager at Mount Olivet Nursing Home

Thank you, we all appreciate that great feedback. It is very important to us that your Mum is happy , safe and content here at Mount Olivet.


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Review from Maureen B (Daughter of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a very short time I needed to find the best nursing care home available for my father who at 87years old was in the last stages of lung cancer. When I viewed Mount Olivet Nursing Home I was so relieved to find such a warm, homely place with stunning views of Torbay. The dedication, professionalism
and genuine care by staff (whether I was present of not) makes Mount Olivet Nursing Home a wonderful nursing home for your nearest and dearest.

Reply from Karen Dykes, Clinical Lead/Manager at Mount Olivet Nursing Home

Kind Regards to you Maureen. Fondest memories here at Mount Olivet of your Father.


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Review from Dawn L (Mother of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was diagnosed with advanced cancer and entered the above care home. The help my son was given was beyond the best that any mother could have wished for. That help and care was also passed onto myself and to the rest of my son's relatives and friends. towards the end of there were five of us that
were allowed to stay for several days and nights to be with my son until the end. Thank you, thank you.

Reply from Karen Dykes, Clinical Lead at Mount Olivet Nursing Home

Thank you for your lovely review. The staff here at Mount Olivet will have fond memories of your son. I'm so glad we could be there to support him and his family.


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Review from Rob (Son of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Mount Olivet following a second major stroke disabled her, meaning that dad was unable to continue looking after her. Staff at Mount Olivet were always caring, seemed to enjoy their work and made a loving, safe and happy place for the residents. Mum always enjoyed the food provided. The
clinical lead at Mount Olivet has taken the management of care at the home to a new level of excellence. I always felt confident in her and the rest of the nursing team to look after mum in the right way, they made her comfortable throughout her life there to the very end. If you had to live in a nursing home it always helps if there is a view of the sea!

Reply from Karen Dykes, Clinical Lead at Mount Olivet Nursing Home

On behalf of all the team here at the home thank you Rob for that very thoughtful review. Mum fondly remembered by us all.


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Review from A W (Sister of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very kind and helpful, but my sister is not happy but this is due to a worsening of her mental state, and therefore I am aware that some of the things she tells me are not true.

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Review from Dave L (Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very well looked after. Comfortable, lovely room, food excellent and plenty. Staff are great and friendly.

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Review from Paula R (Daughter of Resident) published on 23 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely caring and friendly and nothing is too much trouble for them. The room is adequate but could do with being slightly bigger but outlook onto a pretty garden is pleasant.


The food on balance is good but hot food tends to be lukewarm by the time it reaches the patient. Activities:

The home would benefit from a nicer lounge where people could meet one another and have some form of entertainment. No effort seems to be made to stimulate those patients who although ill are still compos mentis.

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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Mount Olivet Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Mount Olivet Nursing Home is calculated as follows: ( (194 Excellents x 5) + (74 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 282 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mount Olivet Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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