Excellent communication between staff, this is teamwork at it's best
Dawn F (Daughter of Resident)
Individual expressions of kindness and compassion have gone well beyond the call of duty
Anthony P (Son of Resident)
we would recommend it to anyone looking for wonderful care.
Jean C (Wife of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
No set visiting hours. Friends and family welcome any time its convenient for your loved one. If in doubt just ask.
The home has car park facilities on site large enough to park up to 20 cars. In busy periods the home assist with parking in the centre of the car park and ask that when signing in visitors write car registration so staff can find visitors in the home if another visitor is having difficulties leaving a car park space.
Barchester Mount Tryon Care Home has a Review Score of 9.8 (9.847) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Mount Tryon Care Home has 82 reviews.
Review from S F (Daughter of Resident) published on 20 January 2020
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Review from A D (Son of Resident) published on 20 January 2020
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Reply from Sue Briggs, GM at Barchester Mount Tryon Care Home
Thank you very much for your kind comments and for taking the time to complete a review for us. We really value your feedback and I will ensure that your kind words are passed onto the team.
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Review from Mary W (Wife of Resident) published on 29 August 2019
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Review from Elaine (Daughter of Resident) published on 3 June 2019
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Reply from Sharon Goldsworthy, General Manager at Barchester Mount Tryon Care Home
We always welcome comments and feedback, so thank you for taking the time to feedback. I'm pleased to hear you have received a positive experience. I will ensure I share this with the team.
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Review from C P (Granddaughter of Resident) published on 17 October 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
Thank you so much for your lovely review. I am thrilled to hear your Grandad's health has improved whilst in our care. I will share your review with my team who are truly committed to delivering high standards of person-centred care.
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Review from J C (Niece of Resident) published on 17 October 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
Thank you so much for your kind words. Our coffee area is lovely and what a view from the patio too. Our activity lead is an inspiration to the team ensuring all our residents receive activities relating to mind, body and soul. I will pass on your kind words to all the staff.
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Review from V R (Friend of Resident) published on 16 October 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
What a wonderful review. My team will be beaming with pride when they read it. We try our best to deliver exceptional care and your review has made all the hard work worthwhile. I am so pleased that you are happy with your friends care and feel welcome in the home whenever you visit.
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Review from Dawn F (Daughter of Resident) published on 7 September 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
Thank you so much for your wonderful review. The team at Mount Tryon are truly committed to providing person-centred care and your review will make them very proud in all departments.
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Review from Brian W (Nephew of Resident) published on 3 August 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
Wow. What an incredible review. We are so pleased you rate our service excellent. My team work very hard to deliver such a quality service and you have just reinforced that for them. Thank you so much from all of us at Mount Tryon.
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Review from S S (Brother of Resident) published on 3 August 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
Hello
Thank you so much for your lovely review. I do hope you are happy with the care we are providing for your brother? I will share your compliments with the team.
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Review from Paige U (Daughter of Resident) published on 3 August 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
Hello
What a wonderful review. Thank you so much. The team are very proud of the care they give here and for relatives to endorse that it makes all their efforts worthwhile.
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Review from Geoffrey H (Brother-in-law of Resident) published on 3 August 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
Hello
Thank you so much for your glowing review. We are all bursting with pride reading it. It was so lovely of you to take the time to praise us.
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Review from Lisa H (Sister of Resident) published on 3 August 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
What lovely words. My team are passionate about the quality of care they deliver and you have just validated that. Thank you so much from all of us for your kind words.
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Review from Anthony P (Son of Resident) published on 21 May 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
Thank you so much, Tony, what a lovely review. I know the team will be so proud when I show them. It is an absolute honour to look after your father. He brightens up our day if we are "feeling the burn". Always smiling and offering sage advice. It was so lovely to meet you in April and am so pleased you are happy with Dad's new home and the care he is receiving.
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Review from J J (Friend of Resident) published on 1 May 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
What a wonderful review. Thank you so much for your kind words. This elderly gentleman is much loved by all the team at Mount Tryon and we are so pleased you are happy with the care we are giving him. I will let the team know how pleased you are
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Review from Linda D (Private Carer of Resident) published on 18 April 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
Linda thank you so much for your wonderful review of the care at Mount Tryon. I cannot thank you enough for all the support and advice you give us and I am truly grateful for your comments on how we acted positively following the challenges encountered earlier this year. I shall share your review with the team who I know will be thrilled with your review.
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Review from Paul V (Son of Resident) published on 18 April 2018
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Reply from Justine Thelwell, Manager at Barchester Mount Tryon Care Home
Thank you for your kind words, Paul. Whilst I was not the General Manager at the time your mother lived with us many of the team are still here and I shall pass on your praise to them to remind them what a great job they are all doing.
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Review from Paulette P (Sister of Resident) published on 22 February 2018
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Reply from Justine Thelwell, General Manager at Barchester Mount Tryon Care Home
Thank you so much for your lovely review Paulette. It's such a pleasure to care for your brother and also to welcome you as a family at Mount Tryon. Our homemade chocolate pudding is divine I do agree. I will let the team know how pleased you are with your brother's care and the chefs will be thrilled when I mention their puddings are becoming famous.
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Review from Peter W (Resident) published on 18 January 2018
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Reply from Justine Thelwell, General Manager at Barchester Mount Tryon Care Home
Peter thank you so much for your kind words. My Team works diligently to provide the highest standards of care and your review has made them beam with pride. Its wonderful to see your progress at Mount Tryon and we are very much looking forward to your partner coming to live with us.
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Review from Elizabeth S (Granddaughter of Resident) published on 18 January 2018
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Reply from Justine Thelwell, General Manager at Barchester Mount Tryon Care Home
Thank you so much for your kind words Liz. It was a pleasure to look after your Grandma over Christmas and New Year. She brought a little sparkle to our lives with her Christmas jumpers as did your family who were always a joy to have in our Home. I will pass on your areas of praise to all the team and look forward to meeting you all again.
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The Review Score of 9.8 (9.847) out of 10 for Barchester Mount Tryon Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.847 for Barchester Mount Tryon Care Home is calculated as follows: ( (213 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 235 Ratings = 4.847
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Mount Tryon Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2023
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Job Title: General Manager
Joined: 2022
Hi, my name is Ria Willett and I am the General Manager at Mount Tryon. Welcome to our website!
My background consists of being an Army intensive care nurse so I am extremely organised, caring and efficient. I have 16 years of nursing experience, which includes 10 years of intensive care experience. I have gained valuable knowledge of caring for residents and understand it is crucial to provide gold-standard care for the individual and their families.
Here at Mount Tryon, we have a beautiful home full of wonderful residents and a fantastic team of staff. We are here to motivate and empower residents to live fulfilling lives in a premium setting. I understand making the decision to move your loved one to a care home can be a daunting experience, but I am here to help you with the journey, answer all of your questions and make the transition a positive one for you and your loved one.
Job Title: Deputy Manager
Joined: 2024
Hi, my name is Dana and I am the Deputy manager here at Mount Tryon. I am originally from Romania where I gained my nursing degree. I came to the UK 19 years ago where I started working with Barchester health care. I have worked in the care industry for over 24 years in different sectors Hospital and private having roles of nurse, senior nurse, head of unit and Deputy manager.
I am a very passionate person who loves to make a positive difference, I strive to ensure our residents have a great quality of life and feel at home here at Mount Tryon.
My passion is ensuring every resident is treated with dignity, and respect and receives excellent person-centred care. I am very proud to be part of the team here at Mount Tryon.
Job Title: Administrator
My name is Tanya Kostova and I am the Administrator at Mount Tryon. I come from Bulgaria and have been working for the company for nearly 15 years. My responsibilities include managing the financial and administrative systems within the home.
I qualified as a midwife in Bulgaria in 1999 and also worked as a dental nurse before I came to the UK and joined Barchester where I had the opportunity to develop new skills and gain a qualification in Business Administration.
Job Title: Lead Activities Co-ordinator
Hi, My name is Annmarie and I am the Lead Activities Coordinator here at Mount Tryon Care Home. I am passionate about supporting our residents and supporting them to take part in person centered activities. It is important to me that we are encouraging our residents to do the things they enjoy and build a happy, sociable environment for them.
Job Title: Physiotherapist
Joined: 2007
Hello, my name is Peter. I am a chartered Physiotherapist, with a speciality in Rehabilitation & Neurology.
I have been working for Barchester Healthcare as a Physiotherapist for over 17 years, having graduated with BSc Honours in Physiotherapy 26 years ago and a subsequent Master’s degree in Rehabilitation at Oxford Brookes University.
I am an ambitious, team player, goal-orientated, adventurous and easy-going person, with a special interest in motorsports, F1 to be specific.
Supporting our residents to achieve their rehabilitation goals is what I love in my job. Whether they choose to make Barchester their home or they prefer to go home to meet their loved ones, I will always be by their side to support them in their journey.
Job Title: Head House Keeper
Joined: 2020
Hi, my name is Gemma. I joined the hospitality industry after moving to Torquay from Wolverhampton in 2002. I spent 18 years gaining knowledge and experience and brought this with me when I joined Mount Tryon in 2020.
When I joined Mount Tryon it was the first time I had worked in the care sector. I started as a Housekeeping assistant and then progressed to Laundry which is the area I really love. I have recently progressed to Head of Housekeeping which is something I am very proud of. I enjoy interacting with the residents and I am extremely passionate about making sure they live in a happy and comfortable environment.
Job Title: Head of Maintenance
I have been working in the facility maintenance industry for over 30 years. This is my second spell with Barchester, for whom I previously worked as a Regional Maintenance Coordinator. I am back in the fold at Mount Tryon as Head of Maintenance, where the staff and residents have made me feel most welcome. I am enjoying working in this great home and hope to continue making it a wonderful and safe place for residents, guests and staff alike.
Job Title: Head Chef
Hi, I’m Sue and I’m the Head Chef here at Mount Tryon. This was my first venture into the care sector, although I have been working as a chef for over 40 years and bring with me a wealth of experience. It is my passion to deliver nutritious, home-cooked food to everyone we support. I'm happy to say that I love my job!
Job Title: Second Chef
Joined: 2022
My name is Jo. I have worked at Mount Tryon for two and a half years as a Second Chef. I love my role and I always strive to do my best. I enjoy our special occasion events and love to make cakes for residents and families to share. I love my garden, growing roses and entertaining. My family and my friends are my world.
Job Title: Hostess
Joined: 2023
Hi, my name is Jenny and I have recently taken on the role of hostess at Mount Tryon. In September I will of worked within the care sector for 45 years. I have two married children and 4 gorgeous grandchildren who I absolutely adore. My husband and I have been together for 47 years and are incredibly happy together. I am very much a people person so I am thriving within my new role as it allows me to interact with every resident in our home daily.
Job Title: Head of Unit Memory Lane Community
Joined: 2012
I am originally from Romania. I qualified as a Registered Nurse in 2002. I have worked around the world gaining invaluable knowledge and skills. I have worked at Mount Tryon for almost twelve years, working both days and nights and finally settling into my role as Unit Manager.
I enjoy working at Mount Tryon as everyone here is like my second family. I feel every day of life is a miracle in itself, a valuable magic. We should never lose our sense of wonder and I believe the shortest distance between two people is a smile.
If I can achieve that for the residents and lead my team effectively I am happy doing my job.
Job Title: Senior Nurse
Hi, My name is Barbara and I am a Senior Nurse here at Mount Tryon. I am so passionate about my role and feel privileged to be able to support our residents.
Job Title: Registered Nurse
Joined: 2023
My name is Timothy, internationally educated nurse originally from Ghana. I joined Mount Tryon in January 2023 and have enjoyed my role and the work environment. My joy is to see our residents supported with their daily living and happy with the care we provide. It's a privilege to be a member of Mount Tryon's workforce.
Job Title: Registered Nurse
Joined: 2023
My name is Helen, I am a Registered General Nurse who, out of the quest for experience, knowledge, and career progression applied to Barchester Healthcare and was fortunate to be employed in the beautiful home called Mount Tryon Care Home. I have worked in the home for over a year and 3 months, and in those days, there have never been any regrets, nor a better yesterday. The support from the team has been next to none. I walk out with my shoulders up high because I can appreciate the standards and professionalism we uphold and we celebrate the lives of all of our residents. I especially love Dementia Nursing and our Memory Lane Unit. This is a true passion in my Nursing.
Job Title: Senior Care Assistant
Joined: 2023
Hello, my name is Jane. I have been a carer for 2 years and I love my job. I moved to care after looking after my father-in-law after he was taken unwell. I enjoy learning new things every day and I love being able to care for our residents. I started to work at Mount Tryon over a year ago now and I have not looked back.
I enjoy spending time with my grandchildren and I like animals.
Job Title: Care Assistant
Joined: 2021
Hello, my name is Susan and I have been a carer at Mount Tryon for nearly 3 years now. My background consists of being a carer for 13 years in both residential and community care. I enjoy the work that I do, I find it very rewarding to help people who can no longer look after themselves the way they once did. I also like meeting new people and talking with people which helps me with my job as I like to hear about their life stories. I am a grandmother to 3 very active boys who I look after on my days off but I love it. Here at Mount Tryon, I work with a brilliant group of people from so many different countries it is very interesting to hear all about their different cultures. We work hard and support each other, we are a great team and I really enjoy the job that I do.
Job Title: Care Assistant
Joined: 2022
Hello, my name is Thejus Jose but I like to be called TJ.
Originally I am from India but I moved to the UK a few years ago. I am a Masters Degree Graduate from the University of Central Lancashire. I have been working at Mount Tryon for the last two years. I love my job and I am very happy here. When I am not at work I like to watch movies.
Job Title: Resident Ambassador
Joined: 2024
I enjoy mixing with other people and knowing what they feel and think about things, so hopefully this will suit me to do this role. I have been given the honour to do this.
I realise I will need patience and will try to be open and truthful in difficult situations.
I have had many years of learning to be patient as a teacher so this should stand me in good stead!