Excellent communication between staff, this is teamwork at it's best
Dawn F (Daughter of Resident)
Individual expressions of kindness and compassion have gone well beyond the call of duty
Anthony P (Son of Resident)
we would recommend it to anyone looking for wonderful care.
Jean C (Wife of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
No set visiting hours. Friends and family welcome any time its convenient for your loved one. If in doubt just ask.
The home has car park facilities on site large enough to park up to 20 cars. In busy periods the home assist with parking in the centre of the car park and ask that when signing in visitors write car registration so staff can find visitors in the home if another visitor is having difficulties leaving a car park space.
Barchester Mount Tryon Care Home has a Review Score of 9.8 (9.843) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Mount Tryon Care Home has 82 reviews.
Review from J C (Brother of Resident) published on 9 October 2017
Submitted via Postal Card •
Report
Reply from Ami Livesey, Acting General Manager at Barchester Mount Tryon Care Home
Thank you very much for taking the time to submit a review for Mount Tryon. Our thanks for rating us as excellent in so many key areas and we are pleased to be able to share this with our teams. We value all feedback so we can continue to deliver quality person centred care and we are committed to ensuring our residents receive the best care available.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin B (Resident) published on 9 October 2017
Submitted via Postal Card •
Report
Reply from Ami Livesey, Acting General Manager at Barchester Mount Tryon Care Home
I am so pleased that you found your recent stay a positive experience and thank you so much for taking the time to leave us feedback. I will be sure to share this with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N M (Son of Resident) published on 28 September 2017
Submitted via Postal Card •
Report
Reply from Ami Livesey, General Manager at Barchester Mount Tryon Care Home
Thank you so much for taking the time to give us such lovely feedback. I am so pleased that you find visiting Mount Tryon a pleasure and that you are pleased with the care received by your mother. I will be sure to share this with the team. Kind regards, Ami
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael M (Husband of Resident) published on 22 September 2017
Submitted via Postal Card •
Report
Reply from Ami Livesey, Acting General Manager at Barchester Mount Tryon Care Home
Thank you so much for taking the time to provide us with feedback. It gives myself and the team at Mount Tryon, great pride to know that you are happy with the service and care provided.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian S (Partner of Resident) published on 21 September 2017
Submitted via Postal Card •
Report
Reply from Ami Livesey, Acting General Manager at Barchester Mount Tryon Care Home
Thank you so much for taking the time to leave your feedback. Myself and the team are very pleased that you have found Mount Tryon to be such a positive experience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Becca (Daughter of Resident) published on 31 July 2017
Submitted via Website •
Report
Reply from Tracy Wiggans, general manager at Barchester Mount Tryon Care Home
Thank you for your lovely review, such kind words. We love caring for mum and love having her live with us here at Mount Tryon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie (Daughter of Resident) published on 30 June 2017
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David B (Son-in-law of Resident) published on 13 June 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela C (Sister of Resident) published on 13 June 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G T D (Husband of Resident) published on 18 May 2017
Submitted via Postal Card •
Report
Reply from Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home
Hi Gerald,
Thank you very much for your review of Mount Tryon and our wonderful staff. It is a pleasure to see you on a daily basis supporting where we will continue to support each other on this journey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally B (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julia E (Relative of Resident) published on 7 April 2017
Submitted via Postal Card •
Report
Reply from Tanya Kostova, Administrator at Barchester Mount Tryon Care Home
Dear Julia, Thank you very much for your feedback on Mount Tryon. We are so grateful that you recognise the hard work and dedication of our tem and our Manager. We look forward to see you on your next visit. I would like to say a massive thank you for your support as well. Best wishes from all of us at Mount Tryon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison B (Stepdaughter of Resident) published on 21 March 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia W (Partner of Resident) published on 16 March 2017
Submitted via Postal Card •
Report
Reply from Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home
Dear Patricia, thank you very much for your feedback on Mount Tryon, your feedback is greatly accepted. It is with pleasure that you have become part of Mount Tryon and that you so rightly recognise that we are all one big team who care very much. Look forward to your next visit where I will have those cakes ready for you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nigel S (Son of Resident) published on 10 March 2017
Submitted via Postal Card •
Report
Reply from Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home
Dear Nigel, thank you very much for your feedback on our home. It is such a pleasure to be part of your mothers' life and all the staff at Mount Tryon look forward to sharing future quality time with her. We look forward to seeing you on your next visit, from all of us here at Mount Tryon, best wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lucy M (Daughter of Resident) published on 28 February 2017
Submitted via Postal Card •
Report
Reply from Tracy Wiggans, General Manager at Barchester Mount Tryon Care Home
Dear Lucy, Thank you very much for your lovely review and such kind words you have, I would like to say a massive thank you from all of us at Mount Tryon and what a pleasure it is to care for mum and be visited by you and your family who always acknowledge my team in the most courteous manner.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carole K (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Charlotte R (Cousin of Resident) published on 6 April 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C J (Daughter of Resident) published on 11 February 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary B (Daughter of Resident) published on 26 January 2016
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.843) out of 10 for Barchester Mount Tryon Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.843 for Barchester Mount Tryon Care Home is calculated as follows: ( (212 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 235 Ratings = 4.843
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Mount Tryon Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Recipient:
Barchester Mount Tryon Care Home
Date: Wednesday 02 Apr 2025 More details
Recipient:
Barchester Mount Tryon Care Home
Date: Wednesday 26 Feb 2025 More details
Recipient:
Barchester Healthcare Ltd
Date: Friday 31 Jan 2025 More details
Loading
Loading events
Job Title: General Manager
Joined: 2022
Job Title: Deputy Manager
Joined: 2024
Job Title: Administrator
Job Title: Lead Activities Co-ordinator
Job Title: Physiotherapist
Joined: 2007
Job Title: Head House Keeper
Joined: 2020
Job Title: Head of Maintenance
Job Title: Head Chef
Job Title: Second Chef
Joined: 2022
Job Title: Hostess
Joined: 2023
Job Title: Head of Unit Memory Lane Community
Joined: 2012
Job Title: Senior Nurse
Job Title: Registered Nurse
Joined: 2023
Job Title: Registered Nurse
Joined: 2023
Job Title: Senior Care Assistant
Joined: 2023
Job Title: Care Assistant
Joined: 2021
Job Title: Care Assistant
Joined: 2022
Job Title: Resident Ambassador
Joined: 2024