Primley Court Nursing Home

13 Primley Park, Paignton TQ3 3JW
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9.9 107 Reviews
  • Primley Court Nursing Home, Paignton
Primley Court Nursing Home has been providing effective, quality care for older people since 1985. Its location combines two service facilities: The Court and The View. Each facility delivers a pathway of care for people with complex or higher nursing needs, including dementia.

The services at The Court and The View are responsive and well led, offering specialist support and engagement to those with an enduring nursing condition or for people requiring higher personal care interventions.

Residents at The Court may be physically fit, but the nature of their condition may require an extra degree of supervision or support from the professionally trained staff teams who are experienced in advanced dementia care, complex nursing and clinical management of conditions, disease, disorder or injury. Personal one-to-one care services can be offered and all residents are supported by the local community multi-disciplinary healthcare team.

At The View, traditional nursing care services are offered in a Victorian villa and modern, purpose-built area set high on the hill side of Primley Park, enjoying commanding sea views across Paginton and Torbay. With an established emphasis on providing for higher nursing need services, care of long term conditions and end of life care, The View has become a top local choice for clinically accredited care services.

Primley Court Nursing Home is proud to care for those seeking a quality care service offering a complete care pathway and highly motivated, experienced and well-trained staff, who fully appreciate each individual's personal care needs and aspirations.

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Care Provided by Primley Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clarissa Bautista (Registered Manager)
  • Admission Criteria
    • On enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Primley Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,171
    • Self-Funded Nursing Dementia Care from £1,516

  • Care Packages are subject to periodic care plan and annual cost of living review. Private and Funded One to One care can be provided through our bespoke specialist complex dementia care service, which is available following our individualised clinical assessment.
  • (these prices are only a guideline, please contact Primley Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Parking on Site


Primley Court Nursing Home Reviews (107)

Total of 107, showing 1-20
9.9

Primley Court Nursing Home has a Review Score of 9.9 (9.882) out of 10, based on 26 reviews in the last 2 years. Over all time Primley Court Nursing Home has 107 reviews.

Overall Experience

  • 77
  • 28
  • 1
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  • 1

Date Published

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Review from Sharon W (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Primley cared for my mom from July 2024 right up to her passing late February 2025. At first she was at Primley Court which specialises in support for dementia residents. However, as other conditions took over she was moved to Primley View, which is more suited for end-of-life nursing care.
Both places have incredible staff, but the View was better for her being smaller, more homely and very quiet and peaceful.
I cannot praise the Manager, and all her team enough for the care and attention that Mom received. Nothing was too much trouble and every need catered for. And I really value the communication, sensitivity and support that I have had.
On a practical level they are so accommodating - not waking Mom up for meals and showers etc. , but instead fitting in everything around her waking hours. Her room was light and cheerful, and always lovely and warm. Bedding/clothing was changed regularly and she always looked so comfortable.
Thank you so much for everything

Reply from Stephen Crisp, Director of Quality & Compliance at Primley Court Nursing Home

Thank you for taking the time to review your late Mothers stay with us, we are delighted to see your 5* score and heart felt comments; our managers and staff at Primley Court & View will be uplifted with your praise of our team and again thank you and take care.


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Review from Liz D (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of Primley View. The care, respect and commitment from all staff was incredible. Dad always looked clean, smart and clean shaved which was very important to him. He found personal care difficult because he wanted to do it himself but was unable. The staff were always patient,
understanding, considerate and caring remaining respectful of his wishes at all times. The entertainment provided was always wonderful and I am so grateful to all the staff there for their wonderful, considerate care for Dad, myself and family. Thank you so much.

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Review from P F (Wife of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff at Primley Court Nursing Home were incredibly warm and supportive. They took care of my husband in such a kind, friendly, and cheerful way. I felt so lucky that they looked after him in his final fortnight of life.

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Review from S E (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was in Primley View for about 10 months. The care, support, empathy, and professionalism toward Dad and his family from all the staff was outstanding. We knew he was in safe hands and well cared for. Always clean-shaven and nicely dressed. Everyone made a sad situation a little easier to handle.
We know Dad is missed and we miss the Primley View family. You're all amazing. Dad is off on his travels now and we will never be able to thank you enough!

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your feedback on the care of your Father; to be considered outstanding is indeed an honour, as is, our team's time spent with your Father; I will ensure our management team sees your review which of course helps them to feel appreciated thank you.


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Review from S H (Partner of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took me a while to understand and accept what the nursing home did and was. I could not have been better reassured by the staff. They explained the treatment/medication and every part of what they were doing to make my partner's stay a better experience. Every person employed at the home treated
my partner, myself, and my family with a smile, help, and understanding. They made the last 2 and 1/2 months bearable. I will miss all of them very much. Thank you is not enough.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your kind words our staff will appreciate your feedback, and may I wish you all the best for the future.


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Review from R T (Granddaughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the level of care that my Grandad has received in his 6 months at Primley Court. He is a very unpredictable, complex character that needs a very specific approach and Primley have delivered. There is always an abundance of staff from carers and nurses to cleaners and housekeeping.
Everyone is very patient and the delivery of care is well-managed to make sure nothing is missed.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

We are delighted that you are happy with the care and support your Grandfather receives from us. We strive to provide the best care in a kindly way.


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Review from Wendy M (Wife of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day he arrived, my husband seemed to settle. He is calmer, happier (as far as I can tell) and eats far more than he used to. Everyone, without exception, is caring, calm and just wonderful with the residents. I am so happy my husband came here.

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Review from Julice C (Wife of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management very helpful, the staff are very nice and very good with the patients and very caring.

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Review from Edmund K (Husband of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely agree with so many of the comments made by other people. My wife has Alzheimer's and entered Primley Court in a very poor state last November after a stay in hospital. Over the last 9 months, they have slowly settled her down until she is as comfortable as possible. The atmosphere is calm
and almost homely and the staff are all really caring and concerned. It always seems fresh and my wife is well presented and obviously relates well with them. My worries have been greatly reduced since they looked after her and they have welcomed our family as well. Lovely home, with lovely staff and an excellent attitude from the management. Thank you!

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Our leadership team are so pleased that your wife has settled into Primley Court Nursing Home and thank you for your kind comments on the home's professionalism and engagement with family. We endorse your view of the local management team whose experience and approach are in line with our objective of providing the best specialist care in the South West. Thank you.


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Review from J C (Son of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and considerate, and nothing seems too much trouble for them. They always go the extra mile to make the residents comfortable and settled. They always make visiting easy and friendly for the family.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for taking the time to review our service; we are delighted we made your family visit easy.


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Review from Nikki B (Daughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's hard to put into words how difficult it is to place a relative in a nursing home knowing this will be the last place they will live. From our very first visit, it just felt 'right'. All of the staff are friendly and welcoming, you can tell from the atmosphere and how they interacted with the other
staff, visitors, and residents that they enjoy working there and want to be there. I cannot tell you how many times they just made themselves available to sit with Mum, comfort her, and spend quality time with her. They were incredibly supportive towards us too, they showed genuine kindness. Sadly Mum passed away and they all talked about little routines or special jokes they shared with her, always there with a smile and hand squeeze. I felt they knew her and cared for her. They kept us informed of all medical issues and personal care was excellent. They treated her with dignity, respect, and genuine care.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

We were privileged to have cared for your Mother and wish you well for the future. Kind Regards The Management Team.


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Review from Karen C (Daughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was admitted to Primley View at the end of January for end-of-life care. The whole team at Primley View was superb in their care of my Dad and I can't fault them; it's never an easy situation but the team made it as straightforward as they could. Their kindness to myself and my sister as well
as my Dad was above and beyond what we expected. My Dad's care was second to none, he was well looked after and as a proud ex-military man who had been completely independent all of his life, I know this was no mean feat as he was quite demanding and certainly not used to having anyone look after his hygiene needs. The team is the best there is, they are all very giving of their time and attention, and nothing is too much trouble. The kindness extended to us when he passed was very much appreciated. In a busy world, where people are expected to do more and more, this team was never too busy to care - and that means everything. Thank you!

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for taking the time to share your experience of your father's care at Primley View during his time with us. The team are touched and wish you all the best for the future.


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Review from Larraine F (Wife of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became a resident at Primley Court on 6th Jan 23, he was very underweight, anxious, and tormented.
The staff have all been very kind and caring and patient towards him, over a period of weeks he became happier and calmer and regained his lost weight.
All the staff have shown kindness and
empathy towards me on my visits, they are always busy with the residents, chatting or walking with them. A lovely friendly atmosphere.

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Review from S P (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Primley View have cared for my dad for the past few years. The whole team have gone above and beyond caring for my father. Every time we visited him he was well dressed, clean and tidy. Every single day until the day he passed away he was clean-shaven.
We always felt
confident in knowing that he was being looked after so well. They understood all sides of his personality and the complex struggles which came with the dementia. Dad had Parkinson’s and the nursing home was able to cater for his needs exceptionally. As dad’s struggles continued the home shared this journey with us as a family. We will never be able to thank them enough. As my mum stayed by his side, they always made her feel welcome and offered high-quality, delicious hot meals and drinks.
We were overwhelmed by not just the care and support they showed Dad but also the love that they showed him and the rest of us as a family. We are grateful from the bottom of our hearts.

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Review from Vernon J (Husband of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is what I have ticked below.
My wife has now deceased.
Her care was brilliant.

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Review from Dannny T (Son of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely, very friendly, food and care are excellent, my father is well cared for and I would personally recommend this care home to friends and family.

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Review from Diane D (Sister of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted after falling and being admitted to the hospital with a fractured hip (from home). He spent 8 weeks in hospital after catching Covid also. He spent almost 2 weeks in the home and he decided he couldn't deal with the pain after having it for over 5 years. The staff were absolutely
marvellous. Nothing was too much trouble, so kind and patient in the nursing home. A real credit to you.

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Review from M L (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care and love they gave Mum.

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Review from J W (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and is 88 years old. This lovely care home named Primley Court is caring for her in a kind lovely way. I am kept up to date regarding my mother's health and well-being during my visits.

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Review from Inago O (Son of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, I'm extremely happy with the care home, it really means a lot to see how happy my dad is in the care home and how well he is taken care of. The staff really look after him, talk to him nicely, laugh with him and do the best they can to make this stage of his life enjoyable.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

We are really pleased to see that you are happy that your dad is in the Primley Court Nursing Home and how well he is taken care of and it is so important for our staff to hear this feedback - Thank you.


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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Primley Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Primley Court Nursing Home is calculated as follows: ( (271 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 304 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primley Court Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Frequently Asked Questions about Primley Court Nursing Home

What types of Care is Primley Court Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Primley Court Nursing Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Primley Court Nursing Home have?

There are 66 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Primley Court Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primley Court Nursing Home to the centre of Paignton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.