Primley Court Nursing Home

13 Primley Park, Paignton TQ3 3JW
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9.9 107 Reviews
  • Primley Court Nursing Home, Paignton
Primley Court Nursing Home has been providing effective, quality care for older people since 1985. Its location combines two service facilities: The Court and The View. Each facility delivers a pathway of care for people with complex or higher nursing needs, including dementia.

The services at The Court and The View are responsive and well led, offering specialist support and engagement to those with an enduring nursing condition or for people requiring higher personal care interventions.

Residents at The Court may be physically fit, but the nature of their condition may require an extra degree of supervision or support from the professionally trained staff teams who are experienced in advanced dementia care, complex nursing and clinical management of conditions, disease, disorder or injury. Personal one-to-one care services can be offered and all residents are supported by the local community multi-disciplinary healthcare team.

At The View, traditional nursing care services are offered in a Victorian villa and modern, purpose-built area set high on the hill side of Primley Park, enjoying commanding sea views across Paginton and Torbay. With an established emphasis on providing for higher nursing need services, care of long term conditions and end of life care, The View has become a top local choice for clinically accredited care services.

Primley Court Nursing Home is proud to care for those seeking a quality care service offering a complete care pathway and highly motivated, experienced and well-trained staff, who fully appreciate each individual's personal care needs and aspirations.

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Care Provided by Primley Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clarissa Bautista (Registered Manager)
  • Admission Criteria
    • On enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Primley Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,171
    • Self-Funded Nursing Dementia Care from £1,516

  • Care Packages are subject to periodic care plan and annual cost of living review. Private and Funded One to One care can be provided through our bespoke specialist complex dementia care service, which is available following our individualised clinical assessment.
  • (these prices are only a guideline, please contact Primley Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Parking on Site


Primley Court Nursing Home Reviews (107)

Total of 107, showing 21-40
9.9

Primley Court Nursing Home has a Review Score of 9.9 (9.882) out of 10, based on 26 reviews in the last 2 years. Over all time Primley Court Nursing Home has 107 reviews.

Overall Experience

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  • 28
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Date Published

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Review from Steve D (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was discharged from hospital, after a seven-week stay and was very poorly. I personally had concerns as the hospital said they had a place for Dad, but we didn't have time to visit prior to his discharge and were worried about where he was going. But these concerns were unfounded as the care
was fantastic and all of the team were great and really caring. We couldn't have asked for anywhere better for Dad.

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Review from Annette C (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Primley Court from hospital. She was quite poorly and had Lewy Body Dementia, she, unfortunately, passed away on the 10th June.
We cannot fault the care she had from all the staff whilst she was there. You should be proud to have such an excellent team of staff.

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Review from Maureen W (Friend of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-partner and friend who I have LPA for has been in Primlet Court for 2 years now. His dementia with Lewy Bodies has advanced rapidly, he needs care 24/7. He va be really challenging sometimes. The carers are fantastic using distraction methods which work well, the compassion and understanding second
to none. The care home manager, the nurses, in fact, everyone. I admire them, especially during this really hot spell, even though the air conditioning is excellent. Music provided regularly, which brings enjoyment.

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Review from Di N (Husband of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my husband is amazing. I have never known such kindness and patience. Thank you.

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Review from J M (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in the care home for two and a half years. During this time, I found the staff professional and extremely caring. My dad had his favourites and they know who they are. I would just like to say, thank you all for your time spent with my dad.

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Review from Kim W (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Primley View for over 18 months, sadly he passed away in February 2023. There is no doubt that entrusting a family member into the care of anyone is a big step, and I can say that although I was removed from some of the NHS processes, I was nevertheless anxious about
the future.
I engaged with Primley right from the start, and it did not take very many days as I visited and talked to the team before my feelings of concern ebbed away. We saw nothing but the utmost compassion not only for my dad but also for the other folks resident here.
A role in a care home is a vocation; there is no doubt in our minds about that. I saw staff undertaking professional development and trying to improve on their care delivery, I also saw the same staff throughout Dad's time at Primley, this in itself being a good sign. 
The team are truly outstanding; there is no doubt their efforts improved Dad's wellbeing, I am so grateful and cannot ever thank them all enough.

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Review from Mandy B (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primley Court Nursing Home took my mother under their wings and loved and cared for her exceptionally. Nothing was ever too much trouble. The team are incredible and my mother was loved and genuinely cared for to keep her dignity. Sadly, my mother passed away but everyone was very kind and supportive.
I am very grateful to them.

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Review from L D (Wife of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several difficult months during which my husbands dementia and behaviour deteriorated he was accepted at Primley Court in August 2022. Management and staff have worked continuously to care not only for his physical health and well-being, but they have also created an environment in which he feels
safe and I believe have improved his mental condition. I cannot thank them enough for the stimulation and companionship provided which has helped him to regain some interest and contentment with life.
Overall the home is well-run and welcoming, with a comfortable atmosphere for both residents and visitors. Nothing is too much trouble for the wonderful staff who are constantly on hand to answer queries and give general information on the residents and I am always informed of any change in my husband's condition. The standard of care is excellent and I have no hesitation in recommending Primley Court.

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Review from Helen H (Daughter of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased our dad is being cared for at Primley Court Paignton. All the staff are so attentive and caring and they are there on the spot when they are required, watching and predicting all the time. We feel dad is being very well looked after and cared for and catered for. Nothing ever seems
too much trouble. We couldn't be happier, definitely the right place for our dad.

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Review from J F (Husband of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering my wife's condition the care is very good indeed. I am personally not very well and they always look out for me when I visit. I am very grateful to them all.

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Review from Penny W (Wife of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my husband is receiving is quite amazing. The carers, many of whom have worked at Primley Court for many years, all seem happy to be there. They seem to genuinely love the residents and nothing is too much trouble. They are very tactile, giving lots of cuddles and holding hands. The
home is spotlessly clean with a high ratio of carers to residents. There is a lot of stimulation from activities. There is an atmosphere of calm throughout. My husband is calm and content. I have peace of mind that he is well looked after. I would highly recommend Primley Court to anyone.

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Review from P P (Son of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is excellent she has dementia and the staff there are amazing very caring and very professional in the care they give my mum, who has been there two years, and now she is 91 bless her.

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Review from B B (Husband of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You receive a very warm welcome and you know your loved one is very well taken care of. I have noticed a big change in my husband since he has been here which gives me peace of mind as I can only see him once a week as I am working full time but knowing he is in good hands.

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Review from Colette H (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love that my mother received was excellent. Truly caring staff. When I left my mother there, I felt that she was in very safe hands. Thank you to all the staff that cared for Mum in her final days.

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Review from P J (Son of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and confident staff who were supportive of not just my mother but also of me and my family. Good communication, keeping me informed of my mother's end of life care. Took the time to get to know my mother's history and life so enabling them to treat her as a person and not just a patient.

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Review from P R (Friend of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a visitor for the family for five years and have always found the staff friendly welcoming and kind. The resident I see is very well cared for. She is kept clean and well fed and always handled with care and respect. The staff have a very demanding job and they do very well.

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Review from S C (Wife of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems content and well cared for when we visit. The staff are also supportive of me when I visit or contact them to ask something. Staff are professional, kind and caring.

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Review from T B (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad required placement quite rapidly, and we are extremely grateful to staff at Primley for facilitating and supporting our whole family and Dad in a smooth, compassionate transition there.

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Review from C F (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Primley Court since July 2021. I have always found the staff to be friendly and helpful. They treat my dad with dignity and respect. Despite Covid, the home is doing its utmost to help relatives stay connected with their loved ones. Dad is always well presented, the home is lovely
and clean, and whenever I visit, I leave knowing he is well cared for.

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Review from Angela W-Y (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are always welcoming and friendly. My mother is treated very well, and I am extremely happy with the care and attention she receives.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Primley Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Primley Court Nursing Home is calculated as follows: ( (271 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 304 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primley Court Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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