Primley Court Nursing Home

13 Primley Park, Paignton TQ3 3JW
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9.9 107 Reviews
  • Primley Court Nursing Home, Paignton
Primley Court Nursing Home has been providing effective, quality care for older people since 1985. Its location combines two service facilities: The Court and The View. Each facility delivers a pathway of care for people with complex or higher nursing needs, including dementia.

The services at The Court and The View are responsive and well led, offering specialist support and engagement to those with an enduring nursing condition or for people requiring higher personal care interventions.

Residents at The Court may be physically fit, but the nature of their condition may require an extra degree of supervision or support from the professionally trained staff teams who are experienced in advanced dementia care, complex nursing and clinical management of conditions, disease, disorder or injury. Personal one-to-one care services can be offered and all residents are supported by the local community multi-disciplinary healthcare team.

At The View, traditional nursing care services are offered in a Victorian villa and modern, purpose-built area set high on the hill side of Primley Park, enjoying commanding sea views across Paginton and Torbay. With an established emphasis on providing for higher nursing need services, care of long term conditions and end of life care, The View has become a top local choice for clinically accredited care services.

Primley Court Nursing Home is proud to care for those seeking a quality care service offering a complete care pathway and highly motivated, experienced and well-trained staff, who fully appreciate each individual's personal care needs and aspirations.

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Care Provided by Primley Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clarissa Bautista (Registered Manager)
  • Admission Criteria
    • On enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Primley Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,171
    • Self-Funded Nursing Dementia Care from £1,516

  • Care Packages are subject to periodic care plan and annual cost of living review. Private and Funded One to One care can be provided through our bespoke specialist complex dementia care service, which is available following our individualised clinical assessment.
  • (these prices are only a guideline, please contact Primley Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Parking on Site


Primley Court Nursing Home Reviews (107)

Total of 107, showing 41-60
9.9

Primley Court Nursing Home has a Review Score of 9.9 (9.882) out of 10, based on 26 reviews in the last 2 years. Over all time Primley Court Nursing Home has 107 reviews.

Overall Experience

  • 77
  • 28
  • 1
  • 0
  • 1

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Review from Debra R (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful and cheerful. They will answer any questions you have; if they are unable to answer, they will find someone who can.

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Review from Michael G (Husband of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere in this home was one of family. The dedication of the staff was quite extraordinary - providing real care with dignity and compassion to the highest standards.

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Review from R H (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and welcoming, as we have built good relationships over the years. Staff have a good understanding of Mum's complex needs and challenging behaviour and are skilled and compassionate in dealing with this.

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Review from Jo W (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law stayed here for a few months. Initially, the care was adequate but as the home became short-staffed the care deteriorated rapidly. My mother was dressed in PJ tops for outings, wore other resident's clothes and polyester items during the heatwave. She was not washed properly. Often
we were given wipes or foam spray to bathe her when we returned her back. She was left in her bed during the very very early evenings with doors, windows and curtains closed. Her TV didn’t work most of the time. The home smelt of urine as soon as you walked in, abandoned baths, etc were outside the front door. No effort was made to brighten up the outside space for residents. Why would you want to put your loved ones here? Awful awful place. Shame on the owners. Disgraceful.

Reply from Stephen Crisp, Director of Quality & Compliance Optima Care Partnership at Primley Court Nursing Home

We would like to apologise again to you, for not meeting with your family’s expectations on this occasion. It’s unfortunate that despite your discussions with the care management team when all attempts were made to address your anxieties and resolve your concerns. This appears to have been in vain. The care sector has been affected by the impacts of Covid and resulted in limited staffing availability. The home has never operated below required staffing levels as we are able to draw upon external resource. This of course is not always ideal but does ensure the safe deliver of care. Where families wish to be involved in personal care we encourage this but do not expect this of them and of course respond to our resident's wishes, even if this means having some time in the dark. You are correct in that for a few days a bath was positioned outside, as refurbishment works were being undertaken and this would have appeared cluttered. This was removed within a few days. I am sorry this impacted on your visual experience. We do have a designated courtyard away from this area specifically for residents. We will of course learn from your feedback, address and remain mindful of your observations.


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Review from V E (Sister of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First available visit to my brother in special Covid-19 pod. Went as well as can be expected in the circumstances. We were assisted by staff who was extremely helpful.

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Review from Andrew P (Husband of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Primley Court Nursing Home is that my wife is getting the very best care which is very reassuring for all the family. The management and staff are all very polite and understanding. Thank you all.

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Review from B R (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent with my Mum. She is very well cared for and nothing is too much trouble for them. I would highly recommend Primley Court to anyone needing a nursing home.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for expressing your satisfaction with the care given to your Mother at Primley Court, it's a privilege to care for her and our managers and care team are delighted to be recognised by you for their standards and compassion. We wish you and your mother well.


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Review from T J (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful staff. Kind and caring and my Dad is well looked after. Thank you.

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Review from E W (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has advanced Parkinson's has been brilliantly looked after with compassion, love and dignity. The house has been compassionate, understanding, caring and kind, even through the lockdown of Covid-19. All the staff have gone above and beyond to accommodate us and help my dad and our family.
Highly recommend this nursing home.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your kind comments and we are delighted that your family are happy with our service and care team's performance, your recommendation is very much appreciated.


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Review from Sue T (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was discharged from hospital to Primley Court, we were apprehensive as we'd always cared for mum. The first phone conversation put any fears to rest. The Primley Court team ensured the transition was the best possible under the circumstances. Whenever we phoned we received the nothing was too
much trouble approach we felt encouraged to call as often and whenever we wanted to. Mum was in 14 days isolation, but when I dropped a few things off I was able to have an impromptu visit, I was standing outside and mum was on the other side of the glass door. Extremely grateful to the team for making this happen as it was the last time I saw mum. The care team combed mum's hair and giggled with her as I wanted to take a photo and mum wanted to look her best. It was mum's last photo as she passed away 10 days later. Thank you Team Primley for giving mum the care and support she and we needed in her final days under very difficult circumstances.

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Review from David M (Son of Resident) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged to Primley Nursing Home from the hospital. Due to Covid restrictions, she has to be isolated for fourteen days, but the manager and staff went out of their way to ensure relatives were able to see Mum through the window and speak to her on the phone. She looked safe, comfortable
and well cared for. Sadly Mum passed away within a couple of week of arriving at the home, but throughout she was treated with great care and respect, especially in her final few hours.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you, David, for taking the time to review our care service and we are touched with your kind words about our support around Mum's care. We wish you well.


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Review from S P (Daughter of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been a resident of Primley Court since September 2015 and in that time he has always been treated with the utmost respect and dignity. The carers, nurses and management staff are friendly and professional and seem to have endless patience with him. They know his likes and dislikes and he
knows their familiar faces. My Dad has a good appetite and appears to be enjoying the food he is served. The home is always clean and warm and I feel he is in a safe and secure environment. My Dad has vascular dementia and probably does not have full awareness of his surroundings and the people around him, but has always been shown care and devotion.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your kind words, I will ensure your views are passed on to our care staff; it will uplift their spirits at this challenging time to be recognised for their hard work.


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Review from Christine H (Sister of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primley View care home looked after my brother for 4-weeks. I was very pleased with his care; I don't think any more could have been done to help him through his final weeks. He was given every care, the staff were wonderful.

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Review from Anne K (Partner of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and very caring towards residents and visitors. I am happy with all the updates on my partner and communication from the care home.

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Review from T M (Daughter of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father seems very happy at this home. The staff are always friendly, attentive and very caring. There are always activities for the residents to join in if they wish to, my Father particularly enjoys the karaoke. The home have now provided a pod so I am still able to visit my Father. I would strongly
recommend this home to relatives of people suffering from dementia.

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Review from John C (Husband of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Another very warm welcome at Primley Court to visit my wife on an arranged visit. I must congratulate Primley Court on their new pod, it helps to make a visit very pleasant. My wife isn't very well but she seems to respond to seeing and hearing me talking to her. She even tried to say a few words. Well
done Primley Court and thank you.

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Review from Anna S (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last couple of weeks in this lovely nursing home. The staff were absolutely lovely, caring, respectful and very kind. They really went out of their way to call us regularly, and they really looked after my dad so well. We were able to safely visit him, following the government guidelines,
so we could say our goodbyes. I wouldn't hesitate to recommend this nursing home. One lady, in particular, was so very kind to us, and I know that my dad would have been very appreciative of the care from all the nurses. My brother and my dad's girlfriend also felt the same.

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Review from M D (Wife of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Though the last year has been very tough on all care homes, Primley Court has still provided excellent care to all the residents under very challenging circumstances. Since the Covid crisis, my husband's needs have become a lot more as he now needs a wheelchair as he has become unable to walk. I cannot
praise the staff enough for the work they have put in, always with a smile.

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Review from Catherine G (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Primley Court have been incredible. My Dad has settled well and is so much more at peace now. Staff managed to arrange a visit in the pod for Christmas eve for my Mother, although it was very emotional, the staff also supported my Mother during the visit which was very kind. Dad was clean-shaven,
in his own clean clothes and was looking well, I have no doubt that Dad is being well looked after and is happy.

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Review from Phyllis (Wife of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been in a Care Home in Newton Abbot for 3 months but had been transferred to Primley Court as they could not manage his irrational behaviour. Having been at Primley Court for some 6/8 weeks he appears happier and calmer with no reports of irrational behaviour. I would not hesitate to
recommend this Home as all the staff are very pleasant and helpful with any queries.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

We are so pleased that your Husband has settled in well with us and that you are happy with our professional care and support to him that has reflected in stabling his behavior; it's a pleasure to help and thank you for your kind comments our care team will be delighted.


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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Primley Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Primley Court Nursing Home is calculated as follows: ( (271 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 304 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primley Court Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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