Primley Court Nursing Home

13 Primley Park, Paignton TQ3 3JW
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9.9 107 Reviews
  • Primley Court Nursing Home, Paignton
Primley Court Nursing Home has been providing effective, quality care for older people since 1985. Its location combines two service facilities: The Court and The View. Each facility delivers a pathway of care for people with complex or higher nursing needs, including dementia.

The services at The Court and The View are responsive and well led, offering specialist support and engagement to those with an enduring nursing condition or for people requiring higher personal care interventions.

Residents at The Court may be physically fit, but the nature of their condition may require an extra degree of supervision or support from the professionally trained staff teams who are experienced in advanced dementia care, complex nursing and clinical management of conditions, disease, disorder or injury. Personal one-to-one care services can be offered and all residents are supported by the local community multi-disciplinary healthcare team.

At The View, traditional nursing care services are offered in a Victorian villa and modern, purpose-built area set high on the hill side of Primley Park, enjoying commanding sea views across Paginton and Torbay. With an established emphasis on providing for higher nursing need services, care of long term conditions and end of life care, The View has become a top local choice for clinically accredited care services.

Primley Court Nursing Home is proud to care for those seeking a quality care service offering a complete care pathway and highly motivated, experienced and well-trained staff, who fully appreciate each individual's personal care needs and aspirations.

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Care Provided by Primley Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clarissa Bautista (Registered Manager)
  • Admission Criteria
    • On enquiry
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Primley Court Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,171
    • Self-Funded Nursing Dementia Care from £1,516

  • Care Packages are subject to periodic care plan and annual cost of living review. Private and Funded One to One care can be provided through our bespoke specialist complex dementia care service, which is available following our individualised clinical assessment.
  • (these prices are only a guideline, please contact Primley Court Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Parking on Site


Primley Court Nursing Home Reviews (107)

Total of 107, showing 61-80
9.9

Primley Court Nursing Home has a Review Score of 9.9 (9.882) out of 10, based on 26 reviews in the last 2 years. Over all time Primley Court Nursing Home has 107 reviews.

Overall Experience

  • 77
  • 28
  • 1
  • 0
  • 1

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Review from J H (Wife of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at Primley View were very kind and patient under very difficult circumstances. We will be always grateful to them for making his last months as good as possible. It has been difficult visiting during the last months, but they made it possible where we stayed outside and could talk through
a door social distance observed. The food could be improved.

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Review from Debbie O (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Primley View have been brilliant at caring for my sometimes difficult mother. They are warm and kind towards her and have worked hard to meet her needs. She has become very attached to them, they have managed to persuade her to accept personal care, which she rejected before, so it is clear
that she trusts that they have her best interest at heart.

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Review from David B (Husband of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the first contact with staff at the home, I was impressed with the knowledge they had on my wife after only a few hours. They had taken time to find out her likes and dislikes, interests, food choices etc. They reassured me on how my wife was settling in and always happy to give me a full report
on how she gets on overnight. It was easy to arrange covid safe visits with clear instructions on what would happen on my visits. Not allowed in, so can only comment on rooms/building condition as observed from outside.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your comprehensive review of Primley Court and importantly recognising our staff interaction with you and ensuring we have detail on meeting your wife's needs at this difficult time. It's unfortunate that at present we are experiencing Government lead restrictions around visiting; however, we try our best to accommodate all our and residents' relative's desires of maintaining contact and in addition, we do offer technological options. I wish you well. Stephen.


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Review from A T (Son of Resident) published on 24 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primley View has been my dad's home for nearly two years, and I would like to let you know that the whole team have done an excellent job in making my dad happy and comfortable. Nothing was too much trouble for the team when he was alive. It also made my wife and me feel happy that Dad was being looked
after in an excellent way. Thank you all for your caring nature and cleanliness.

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Review from R B (Son of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your care, love and affection for our mother in her final weeks of life was exceptional. You took the time to communicate with her daily and ensure her care needs were met. You welcomed us and supported us in a very considerate manner - gave us space and time to spend our last few hours with our loving
Mum in an environment that helped ease the anxieties and upset of losing such a key family member.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

R B - Thank You for taking the trouble to comment on our services to your Mother, our team will welcome your feedback.


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Review from D G (Daughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival staff always polite and helpful. The building inside had had a good facelift. Re-painted and wired. Lounges all clean with new decor. All seating replaced by PVC so easily cleaned. The carers are always busy with challenging people, always keeping an eye out and never abusive to these people.
Bedrooms are spotless and bathrooms. My mother is kept very clean and well dressed. Fed well and joins in with activities. Plenty of entertainment from various musicians etc. 100% I feel very lucky she's here.

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Review from L B (Sister of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I give the highest recommendation to the deputy manager and staff for their care and attention given to the patients in their care. My brother was very, very happy at this nursing home for the last 16 months, in fact he had chance to move but preferred to stay at Primley Court The View. To me this says
it all.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

The Manger and her team will be delighted with your recommendation and kind words about the care of your brother especially his choice to stay with us. Thank you.


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Review from I L (Brother of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff was good and kind to the patients. They let my brother help with the gardening and handing out cups of tea. Every so often people would come in to entertain them. I was very pleased with how he was looked after, I could not have asked for better care for my brother.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for those kind words and your overview of our care.


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Review from P B (Wife of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Primley Court has been very welcoming and warm in visiting my husband. The staff have been excellent and I couldn't be happier as my husband is very settled and happy there.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Thank you for your kind feedback on our service our staff will be delighted and prospective service users confident in their choice to be with us.


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Review from F W (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Primley Court for the past 3 years. The care he has received is excellent. I would recommend Primley Court to anyone looking for a care home.

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Review from A F (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband received.

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Review from J P (Brother of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is run very well. There are plenty of nurses and attendants to deal with some very confused and difficult residents. The staff are also very helpful to visitors and liaise with them on a personal basis. Special mention should go to the manager; as she is very efficient and manages to retain
a sense of humour amongst the madness.

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Review from A P (Sister of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after and cared for professionally in a compassionate way.

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Review from A P (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Primley Court for a considerable amount of time now. She is treated with tender care and respect. Applaud all staff for their commitment shown in what can be challenging and demanding. When my visits end, I leave safe in the knowledge that Mum is in safe and capable hands,
which gives me peace of mind. From my heart, thank you Primley Court.

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Review from Christine L (Wife of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After looking at several care homes we decided that this was the very best in all ways. My husband has been here for 12 months and I have found no problems. All the staff are wonderful, food and drink is excellent as are the activities and special days i.e valentines day, easter, birthdays, parties
and lots of music.

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Review from Kelly V (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was heartbreaking when my Mum and I had to make the horrible decision to put Dad into care. At first, visiting him at Primley was hard, but in a short amount of time Dad settled and soon it became evident, after taking him out for a drive, that he couldn't wait to get back to Primley. All the staff
were always jolly, warm and friendly. My Dad felt safe there! The nurses and carers soon became an extended family to him and to my Mum and me. One particular member of staff cared for my Father like he was her own family. We can't express our gratitude enough.

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Review from Pauline T (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last week of her life at Primley Court, Paignton, where she received the care and attention that she needed by the wonderful, awesome nurses and everyone else who is lucky enough to work there. As soon as she got there she felt at home and happy, the love, care and attention she
received was 2nd to none. Amazing place.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Pauline, thank you for your heartfelt review of our service and staff performance whilst caring for your mother, our staff team are proud to care and so grateful for your recognition of the care of your Mother, we wish you well.


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Review from Simon H (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home and its exceptional staff provided my dad with the most fantastic care I could imagine. Available for visiting at any time, this gives relatives assurance there is a natural consistent approach in how people are treated here. The staff loved my dad (who sadly passed away in April 2019)
who was a resident here for five years. I know this because they told me - and I witnessed it. Nothing was too much trouble. I live some distance from Primley Court which at times inspired me to think about moving Dad closer - I am so glad I never did because the care at a new venue, would never have matched what he received here. I could not recommend a place more highly for loved ones to spend the remainder of their days.

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Review from Laura J (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was moved to the home in a very bad way after a long stay in hospital. Since then she has improved well and has been cared for very well by the staff. The staff and management have been wonderfully patient, kind, caring and professional. The home is a little tired, but after arranging nice
things in the room it is very nice and comfortable. I am very grateful to them for everything.

Reply from Stephen Crisp, Director at Primley Court Nursing Home

Laura thank you for your kind words about our service and we are delighted you find our care of your mother excellent. You will have noticed that our new lounge, dining and bedroom chairs have arrived this week which all incorporate built-in pressure relief cushions, so smart, dementia appropriate and practical whilst now enhancing the environment.


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Review from D W (Nephew of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff were wonderful. Great care was taken to make my uncle happy and comfortable during his last months.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Primley Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Primley Court Nursing Home is calculated as follows: ( (271 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 304 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primley Court Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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