Naseby Care Home

8 Avenue Road, Christchurch BH23 2BY
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8.1 13 Reviews
  • Naseby Care Home, Christchurch
Naseby Care & Nursing Home, in Christchurch, is situated in a pleasant residential area that is ideal for focusing on sensitive health needs. Carers are skilled in carrying out dementia care, and also end-of-life care.

Visiting loved ones are welcome to the home at any time as the team looks to safeguard quality of life for each individual, with a philosophy that Naseby and the residents home and care workers are the guests.

The home's food menu caters for special diets and an activities programme looks to make sure residents feel stimulated.

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Care Provided by Naseby Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Diesel (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Naseby Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £809 – £1,435
    • Self-Funded Residential Dementia Care £809 – £1,435
  • (these prices are only a guideline, please contact Naseby Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome any time


Naseby Care Home Reviews (13)

8.1

Naseby Care Home has a Review Score of 8.1 (8.147) out of 10, based on 1 reviews in the last 2 years. Over all time Naseby Care Home has 13 reviews.

Overall Experience

  • 5
  • 7
  • 1
  • 0
  • 0

Date Published

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12

Review from Irene S (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since July 2023. They helped her with everything and provided a lovely, stable and safe environment. Mum was bedridden but enjoyed listening to music they did put in a television which Mum enjoyed. Towards the end of her life, they provided all the family support they needed
as well as making sure Mum never suffered. A lovely and compassionate staff and the residents I met are very happy there. That is why I gave them 5 stars and I will always be grateful for the last day with Mum.

Reply from Karen Diesel, Registered manager at Naseby Care Home

Thank you for your kind works. It was a pleasure to look after your mum and to support you and your family in these sad times.


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Review from Ruth L (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my mum has a place here. The management and staff are excellent. The manager goes above and beyond for the residents. I couldn't wish for better for my mum.

Reply from Jamie Powell, Head Of Customer Relations at Naseby Care Home

Thank you, Ruth. Your mum is a delight and we are so pleased to see the progress she has made.


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Review from Charles W (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always recommend this care home, everyone from the top to the bottom shows great care, not just to my Mum, but to all the other Mums and Dads who are in care. And despite the year of 2020, the manager and her team have shown nothing but kindness, both to residents and relatives alike, well done and
please all stay safe.

Reply from Debbie Boyd, Marketing at Naseby Care Home

We are pleased you would recommend us and you feel we are providing your mother with the right quality of care. For updated information on our home please keep an eye on our Facebook page or contact us directly if you have any questions.


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Review from A G (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum never wanted to go into a care home and stayed living independently in her own flat for as long as she could. In the end, she couldn't manage safely on her own and moved into Naseby in February 2019. From the outset, she has been happy there. She is well cared for and well-fed. She always looks
clean and the home is clean and doesn't smell. She says she is well looked after and enjoys having people to talk to. She enjoys joining in all the activities.

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Review from B E (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Naseby Care Home since February 2019. Whenever I have visited she has been well cared for and happy. It gives me peace of mind knowing she is contented and all the staff treat the residents with dignity and compassion. Staff have managed to keep COVID-19 out of the home. The quality
of the food is excellent, nutritious and tasty. Very important.

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Review from S H (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Naseby Care Home since January. I have not been able to visit her since March but prior to that, I was very happy with her care etc. I phone the home regularly to check on her and are always happy with the staff I speak to. I would have appreciated a picture or fact time though
as it has been a long time since we were able to visit her. Phone conversations don't work due to her dementia.

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Review from D B (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Naseby has been my mum's home for the last 6 months. The care she has received has been excellent. Her health had gradually deteriorated and the care workers have been looking after her so well that she has shown improvement, which has amazed us all.

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Review from Terrance H (Husband of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My knowledge and experience of Naseby Care Home have been for four years approximately. I have always found the staff excellent to deal with and their commitment good in looking after my wife. Their support in caring for my wife is greatly appreciated and I have no adverse remarks to make about the
care home or the staff. I would wholeheartedly recommend Naseby Care Home

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Review from M S (Son of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for over 22-months, in all the time I have visited, the home is always clean, and the staff are excellent. The staff have always treated my mum with dignity and respect, even though she can be a handful sometimes. An excellent care home that I am happy that my mum is
a resident.
Highly recommended.

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Review from Gillian P (Daughter of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the current manager has been appointed, my husband and I have noticed a marked improvement in standards. We have always been pleased with the care given by individual members of staff but over recent years, we have noticed a positive team spirit. My mother has benefitted considerably from the
care administered and we owe my mother's continued presence to that care. Over the past twelve months, the home has received a welcome upgrading of the facilities and resources.

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Review from Peter D (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the level of care my mother has enjoyed since being a resident of Naseby Care Home.
They always provide an update on my mother's overall condition, her needs and any concerns they may have. Any questions I have posed have been handled appropriately and I can see that my
mother is enjoying being a resident of the home.

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Review from David W (Husband of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's decline into dementia has been handled with compassion and care. The staff are kind and professional at all times.
Hew room is bright, airy and clean. I am always made to feel welcome when I visit.

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Review from M C (Friend of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My first impression of Naseby Care Home when visiting a friend a couple of years ago, was how run down it looked and I wouldn't want my mother there.
After further visits, I now know how caring the staff are and the homecooked food is very good.
Unfortunately, when visiting again this week, my initial
impression of Naseby is the same.
I have the impression they are the forgotten home in your group!

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Current Review Score: 8.1 (8.147)

Overview of Review Score

The Review Score of 8.1 (8.147) out of 10 for Naseby Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Naseby Care Home is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.238 Points relating to the number of positive Reviews for Naseby Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 1 Positive Reviews ÷ 4.2 = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Naseby Care Home

What types of Care is Naseby Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Naseby Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Naseby Care Home have?

There are 15 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Naseby Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Naseby Care Home to the centre of Christchurch?

0.7 mile(s) as the crow flies, distance by road may be significantly further.