Amberwood House

418/424 Ringwood Road, Ferndown BH22 9AX
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10 66 Reviews
  • Amberwood House, Ferndown
Amberwood House is a beautiful home in Ferndown.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is situated very close to the community arts centre, local shops, churches and doctors surgeries.

Amberwood House is a bright, luxurious and welcoming home with 54 en-suite bedrooms, many of which overlook peaceful, landscaped garden.

The main lounge and dining room offer company and comfort and extends out onto a colourful patio from wide French doors.

Further cosy lounges, a cafe, an interesting library and an activity room all combine to make Amberwood a delightful home.

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Care Provided by Amberwood House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Diane Nicholls (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Amberwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,382
  • (these prices are only a guideline, please contact Amberwood House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Amberwood House, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Parking is available on site at Amberwood House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Amberwood House Reviews (66)

Total of 66, showing 21-40
10

Amberwood House has a Review Score of 10 (9.955) out of 10, based on 11 reviews in the last 2 years. Over all time Amberwood House has 66 reviews.

Overall Experience

  • 60
  • 6
  • 0
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  • 0

Date Published

66
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55

Review from Hadyn O (Son of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been sad to see my mother lose her independence but I believe Amberwood has been an excellent choice. The care home is very welcoming and the residents are treated with kindness and respect. The food is very good and the staff have gone out of their way to be helpful and they have a happy and
positive view. I couldn't ask for more - apart from the end of covid!

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Review from Michael S (Son of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in a great place for all the reasons indicated in the ratings. This gives me and the family peace of mind as we mostly live in Scotland. The team here are to be congratulated as it's not the easiest job in the world.

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Review from Helen M (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff, nursing staff, and management all invest their interests in the residents and genuinely seem to care about mum's wellbeing this makes the world of difference. They go over and above the call of duty with their level of interest in their residents.

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Review from S W (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum has had a wonderful stay at Amberwood. She has been shown so much kindness and care. She's enjoyed all the activities that she joined in with. I would strongly recommend Amberwood House to anyone looking for care for a relative or friend.
Thank you to the team.

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Review from Carole D (Daughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone without exception at Amberwood House are so dedicated, they are just one big happy family. Straight away my mother was put at ease, nothing has been too much trouble and she was soon enveloped into the fold, Mum so enjoys the food.
The care and professionalism given to Mum when we found she
needed extensive nursing care has been exemplary and my sister, brother and myself are so, so pleased that our mother is residing with Amberwood

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Review from Sue P (Sister of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my relative at Amberwood and was very impressed by the efforts that were made to make my visit safe for everyone. eg P.P.E. Even in these difficult times the staff have managed to retain their kindness and compassion towards the residents and visitors and I was made to feel extremely
welcomed.
My relative has been at Amberwood for several years now and in all that time I have felt confident that the staff have provided a safe and happy home where she can be looked after and cared for.
I'm sure I am not alone in wishing to thank all the staff for their continued love and care that they give day after day, and the extra efforts they have made to help us keep in touch with our family.
I look forward to a time when we can visit freely and enjoy your hospitality again. ( I miss the scrumptious cakes!!!)
Every blessing to you all and thank you once again.

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Review from M Q (Respite Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very helpful and considerate. Meals good, garden lovely.

Reply from Eleanor Abrams, Home Manager at Amberwood House

Thank you so much for your kind review and the likelihood you would recommend us in the future. Let us hope the next time you visit, the varied activities will be back on for you all to enjoy. As a team, we will always do our best to keep you safe and happy.


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Review from P B (Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very safe and cared for, they look after me very well. I enjoy the food and company of others. Staf always treat me with respect.

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Review from Margaret S (Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amberwood staff do really well looking after us all. The food and the way it is served is very appealing always with nice choices, good cutlery and serviettes. Coffee is good too. The staff take their time, they are kind and always on the go. You can ask them any questions. I don't stay up too long,
and I enjoyed the art classes in the morning.

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Review from Judith B (Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I found it quite strange living in a care home initially, I feel far more relaxed about it now.
The staff are very good from the young ones to the elderly ones; they are all really lovely.
On the whole, I enjoy the meals, but I am a fussy eater. If I ask for something special, the staff always
try to get it for me. The gardens are very well maintained, and I enjoy spending time sitting outside.

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Review from B W (Friend of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank everyone at Amberwood House for all the care they have provided. The staff are very friendly and nothing is too much trouble. They have been great, especially as it has been a tough time over the last few weeks not being able to see my friend regularly. It is lovely that we are able
to start visiting again even with restrictions.

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Review from Neil M (Friend of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact to placing my friend in Amberwood, the attention to detail from the type of care through to medical needs was dealt with professionally but also considerately. When there has been any need to contact me with regard to hid health or needs; this has been done straight away.
Given
the extremely testing circumstances, we all face at this moment in time, Amberwood has kept us up to date with all matters that may be of interest or concern to us. Although worried and frustrated by the circumstances, he finds himself very satisfied with his level of care.

Reply from Eleanor Abrams, Home Manager at Amberwood House

Thank you for your kind words about how considerate and professional the staff at Amberwood House are. We note that 4 stars have been awarded for food and drink and want to reassure we have addressed the issue where your friend was given something he didn’t like to eat. Our chef has now met with your friend and is aware of his preferences.


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Review from L H (Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A true care home with kindness and respect for the patient. My one month here has felt like home. Although I am a poor eater after a major operation, the food was well prepared and mashed at the same time of arrival and now improved to proper meals, all be it small size.

Reply from Eleanor Abrams, Home Manager at Amberwood House

Thank you for your kind review and the likelihood you would recommend us. It's good to see you are recovering so well and hopefully, it won’t be long until you can start going to your regular Tennis Club.
I know the staff and the residents look forward to you visiting us once you are able.
I would also like to take this opportunity during this difficult time of social isolation to remind you of Amberwood House telephone number so that you can talk to us at any time should you become lonely.
01202 851510


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Review from Linda A (Daughter of Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a permanent resident at Amberwood House for six years and throughout this time she and we, her family, have been very happy with the care and nursing that she has received. The home is well maintained with lovely gardens to use and comfortable lounges for relaxation. The whole building
is spotlessly clean. She enjoys a wide range of activities and bus excursions. We are very happy with the care given to our Mother and know that we can always chat with the Manager if any problems arise.

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Review from Paul S (Son of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be very friendly and polite and two staff I had a good laugh with, with my impersonation of Darth Vader of Star Wars. They thought it was great!


The care given to my mum was very good and on the two occasions I was able to get to see Mum, a meal was provided which was very kind

of them!


Great staff, first class!


NB - the food and menu were not great and Mum said they kept getting the request for the menu wrong.


Reply from Elaine Farrer, Operations Director at Amberwood House

Thank you for your review and likelihood to recommend the home. I understand that since submitting this review, the Home Manager has made direct contact with your mother who has clarified that on one occasion the wrong meal was served to her room, she made staff aware of the issue and this was rectified immediately. We understand that there may have been some misunderstanding between yourself and your mother with you thinking this was a regular issue rather than a one-off occurrence. Your mother has since informed staff that although she has a very small appetite, she has found the food enjoyable.


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Review from Julie S (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Amberwood House for respite care. Prior to this Mum was living alone with carers going in twice a day. When the respite period came to an end, Mum realised that she would miss the companionship. Not only is it wonderful for Mum but it gives me the comfort that Mum is cared for so well.
The staff at Amberwood are a credit to Colten Care. Nothing is too much of a chore for them and they are so caring.

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Review from Pamela D (Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having no family and unable to fully care for myself, it was inevitable to come into care. I have accepted the situation gratefully.

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Review from Angela A (Friend of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour came for 4 we4eks respite after leaving hospital. He loved the care and friendship of all the team and promptly decided to sell his house and move in. I have been delighted with the reception he has received and the way his friends are always welcome to visit. It is truly his home already
and I am so glad he is happy here.

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Review from P R (Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Amberwood was a very pleasant surprise. I had torn an achilles tendon and couldn't manage at home. I found the staff exceptional, always charing and going the extra mile to help and assist the patients. The food was good - myself and friends having some very pleasant meals.

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Review from J C (Brother of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Amberwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Amberwood House is calculated as follows: ( (126 Excellents x 5) + (6 Goods x 4) ) ÷ 132 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberwood House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (2)

Diane

Diane Nicholls

Job Title: Home Manager

Joined: 2021

Diane leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Hanna

Hanna Rehbein

Job Title: Clinical Lead

Hanna is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.