Amberwood House

418/424 Ringwood Road, Ferndown BH22 9AX
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10 66 Reviews
  • Amberwood House, Ferndown
Amberwood House is a beautiful home in Ferndown.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

It is situated very close to the community arts centre, local shops, churches and doctors surgeries.

Amberwood House is a bright, luxurious and welcoming home with 54 en-suite bedrooms, many of which overlook peaceful, landscaped garden.

The main lounge and dining room offer company and comfort and extends out onto a colourful patio from wide French doors.

Further cosy lounges, a cafe, an interesting library and an activity room all combine to make Amberwood a delightful home.

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Care Provided by Amberwood House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Diane Nicholls (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Amberwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,382
  • (these prices are only a guideline, please contact Amberwood House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Amberwood House, there are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the iPad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Parking is available on site at Amberwood House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Amberwood House Reviews (66)

Total of 66, showing 41-60
10

Amberwood House has a Review Score of 10 (9.955) out of 10, based on 11 reviews in the last 2 years. Over all time Amberwood House has 66 reviews.

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Review from Peter B (Respite Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, happy environment. Good balance of activities. Comfortable accommodation, relaxing with high standard of food.

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Review from Walton S (Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay of 11 weeks, I could not have asked for better treatment. The whole 4 weeks were thoroughly enjoyable.

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Review from Lois H (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from P S (Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home staff very kind and helpful. The rooms were clean and comfortable. Great care was taken for my comfort. The food was very good, nothing was too much trouble for the staff.

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Review from Isabel S (Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Equal to a five-star hotel.

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Review from Jean S (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very welcoming and made my husband feel safe for a few days respite care. He had a lovely room and enjoyed very good food.

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Review from Zoe M (Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a friendly atmosphere in this well-appointed care home and the same applies to the staff. Facilities are excellent.

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Review from Paul L (Brother-in-law of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative came to this care home after a prolonged period in the hospital. Her needs are complex and challenging. The staff have been very professional, caring and proactive. I am enormously impressed by the care my sister-in-law is receiving and grateful.

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Review from N W (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, clean, tidy and good food. My mother is very happy here and finds the staff very friendly, kind and attentive. Thank you.

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Review from J S (Son of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant environment, friendly and helpful staff.

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Review from Karen L (Friend of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 2 friends who are residents - both very well cared for - physically and psychologically. Nursing care is with kindness, compassion and respect and dignity. Social interaction is respectful of people's wishes but the "entertainment" is very good. Participation encouraged with both clients and
visitors. Excellent all round.

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Review from Kenneth P (Son of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in Lancashire far away, I stayed an extra night in the well-appointed Guest room, as my heart couldn't pull myself away from my very ageing mum. Seeing her loose her ambulate, loose her sight and now with pain, while she still retains her lively spirit. I had seen and knew the Amberwood care
and facilities were excellent. From the nursing to the cleaning, all were excellent but I still worried who would replace me as her attentive son and companion? Who would stroke her hair, sit and play cards and sing with her?
And then I met one of the to Colten Companion Team and the magic happened. I was released and I could book my return train ticket confident that mum was being looked after totally. Thank you Coulton Companions and all at Amberwood House.

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Review from Rachel A (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a safe warm environment for mum after a serious fall. She is an independent very elderly lady, who appreciates privacy, empathetic care and beautiful surroundings. After a big confidence knock back she wanted to be able to recover steadily, choosing her own pretty room at her own pace. All
needs were met at Amberwood House, after a trusted friend's recommendation. Mum wanted to extend her respite fortnight so although expensive we felt Amberwood House represented all she needed as we are 80 miles away. Warm understanding competent staff, tranquil, stylish rooms, frequent diverse staff visits a lovely home.

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Review from D S (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, just like friends, not distant or aloof. Always on hand to answer questions or attend to a problem.
The residents must like it there because they are also chatty and friendly.

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Review from Anthony H (Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home. All staff are talkative to residents and very accommodating. Beds could be a bit more comfortable. Staff treat you like humans. Food is good and well cooked, could be a bit more variety.

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Review from Florrie (Resident) published on 14 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Amberwood in 2014 on respite and was so happy that I decided to stay. The food and catering team are excellent. I am very happy living at Amberwood and the staff team are very kind and friendly and very happy with the care and support I receive. Lots of activities which I really enjoy.
I
regularly meet with the Home Manager and assist with interviews as the homes residents representative.

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Review from Eileen R (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Amberwood House at the end of January 2016 and the move went very smoothly due to the efficient care of so many staff members. Listed below are a few points I find impressive about Amberwood House.
1. Good first impression on entering the reception area throughout the ground floor.
2. Bright internal furnishings and decor.
3. Good sized bedrooms and bathrooms furnished to a high standard.
4. Friendliness of the staff both of the residents and their guests.
5. Variety and flexibility of the daily meals- often a special pasta dish will be prepared just for my mother as this is her favourite food.
6. The variety of activities throughout the week, especially at the weekend.
7. Might consider getting in a manicurist a couple of days a week in the room used by the hairdresser.

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Review from Stewart P (Son of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean and fresh smelling. Good/pleasant atmosphere. Approachable staff. Excellent food. Plenty of activities. Nice areas for tea/coffee. Minus point - sometimes parking is difficult.

Reply from Elaine Farrer, Assistant Marketing Manager at Amberwood House

Thank you for taking the time to review Amberwood House. The feedback is very valuable to us. We are currently working with our staff and visitors to improve the parking at the home, all avenues to ensure that less cars are parked within the grounds for long periods of time are being reviewed. Thank you once again for your review.


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Review from Nikky L (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is well run, clean and comfortable. The staff are very kind and considerate to all residents and they maintain a happy and cheerful environment which is very reassuring for myself and my family knowing that our mum is so well cared for now she is bed bound. I would have no hesitation in recommending
this home, which is more like a luxury hotel than a nursing home. Well done and thank you to all concerned.

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Review from Chris S (Son of Resident) published on 27 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mum is receiving is first class and all the staff under the manager's guidance are excellent.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Amberwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Amberwood House is calculated as follows: ( (126 Excellents x 5) + (6 Goods x 4) ) ÷ 132 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberwood House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (2)

Diane

Diane Nicholls

Job Title: Home Manager

Joined: 2021

Diane leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Hanna

Hanna Rehbein

Job Title: Clinical Lead

Hanna is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.